Sercotel de los Reyes garners mainly positive reviews across several critical categories, making it a notable option for specific types of travelers.
The hotel's location is praised for its quiet, residential setting, making it an excellent choice for business travelers, family visits and short stopovers, particularly for those needing proximity to the Autonomous University of Madrid, the airport and the Jarama racetrack. Despite being away from central Madrid and having limited public transportation options, the tranquillity and nearby parks of the surrounding area are appreciated.
Guests are highly satisfied with the breakfast, which is deemed excellent and varied, featuring a hearty selection and tasty offerings like sweet cakes and quality coffee. The breakfast service is noted for its cleanliness and attentive staff. Though there are minor critiques about the need for more variety and better quality pastries, overall, the breakfast contributes significantly to guests' positive experiences.
Dinner opinions are mixed with weekday meals receiving acclaim for their high quality and reasonable pricing. However, the unavailability of dinner on weekends and early restaurant closing times present a notable inconvenience. Despite these drawbacks, the excellent service and good food quality make weekday dining a worthwhile experience.
The rooms are well-received for their cleanliness and comfort, featuring comfortable beds and spacious bathrooms. While they might be on the smaller side and could improve in soundproofing and room temperature control, the overall comfort and maintenance are satisfactory.
Cleanliness is a standout attribute of Sercotel de los Reyes, consistently praised across guest reviews. The hotel's high standard of hygiene extends from the rooms to the common areas with efficient and friendly cleaning staff contributing to the overall positive impression.
Staff interactions are another strong point with the hotel’s personnel frequently lauded for their friendliness, attentiveness and professionalism. Guest reviews reflect a highly welcoming atmosphere, enhancing the overall stay experience.
WiFi experiences are mixed with some guests finding the connection satisfactory, while others report signal issues and inconsistent coverage.
Parking receives varied feedback with some guests easily finding street parking and appreciating the available garage, while others face challenges finding spaces during peak times and find the paid parking fee high.
Guest opinions on the beds are divided. Some find the beds comfortable and conducive to restful sleep, while others critique the firmness and small size of the mattresses and pillows.
As a three-star establishment, the hotel is considered to offer decent value, matching the expectations for its rating. However, there is room for improvement in upgrading amenities and overall comfort.
Lastly, for business travelers, the hotel is seen as functional and practical, providing good value and a quiet environment suitable for work-related stays.
Overall, Sercotel de los Reyes is recognized for its cleanliness, friendly staff and good value with its tranquil location and quality breakfast standing out as key positive aspects.
Categories
Golf
Located in San Sebastián de los Reyes, this hotel is close to the RACE golf course. Its location provides easy access for guests looking to play golf at this club.
Parking
This hotel provides free parking and easy access to public transport, making it simple to explore the area. It is located in San Sebastian de los Reyes, offering free Wi-Fi in rooms and a private car park.
3 Star
This hotel is well-regarded, with an excellent rating. It offers a welcoming atmosphere and attentive staff, making it a great place to stay. It has free Wi-Fi, a restaurant, a bar/lounge, and room service.
Business
Accessible
Adult Only
Room Types
Double RoomProviding free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room provides a minibar. The unit offers 1 bed.
Twin RoomProviding free toiletries, this twin room includes a private bathroom with a bath or a shower and a hairdryer. The twin room provides a minibar. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Review Summaries
Location
Sercotel de los Reyes enjoys a generally favorable reputation for its location, particularly among guests with specific needs such as proximity to the Autonomous University of Madrid, the airport and the Jarama racetrack. The hotel is situated in a quiet, residential area of San Sebastián de los Reyes, rendering it an excellent option for those seeking a peaceful environment away from the bustling city center. It's ideal for business travelers, family visits or short stopovers, given its excellent price-performance ratio and ease of access to major highways.
On the downside, the hotel is quite removed from central Madrid and public transportation options with the nearest subway station being a considerable walk away. This makes it less convenient for tourists aiming to explore the heart of the city without a car. The surrounding neighborhood offers limited services and amenities, often necessitating the use of a car for dining and entertainment options.
Parking can be challenging due to the residential nature of the area, although the hotel does offer some parking facilities. Despite these minor inconveniences, the location's tranquility, coupled with the nearby parks and residential quietness, makes it a pleasant stay for those not focused on central Madrid activities. The hotel is praised for its cleanliness, service and good value, further enhancing its appeal for those whose travel purposes match its locational advantages.
Breakfast
The breakfast at Sercotel de los Reyes has garnered a plethora of positive feedback from guests, marking it as a highlight of their stay. Renowned for its excellent and varied offerings, the breakfast buffet is consistently described as very good, complete and satisfying. Guests particularly appreciated the hearty selection and delicious taste, notably highlighting sweet cakes and quality coffee and pastries.
While the breakfast service is generally lauded for its attentive staff and cleanliness, some guests mentioned the breakfast as simple but well-stocked and satisfying. The spacious restaurant room adds to the overall pleasant experience with many finding the offerings to be up to par with higher-star hotels.
Despite the overwhelmingly positive feedback, some guests noted areas for improvement, such as the need for more variety and better quality in pastries and bread. The absence of hot dishes on weekends and limited availability of certain items also drew some critiques.
Overall, the breakfast at Sercotel de los Reyes is considered a great value for money, contributing significantly to guests' positive experiences. The combination of good food, attentive service and practicality makes it a standout feature of the hotel.
Dinner
Sercotel de los Reyes offers a mixed dining experience that has garnered various opinions from its guests. On the positive side, the hotel’s restaurant has received high praise for its superb dinner options. Guests have described the food as delicious, reasonably priced and of high quality with some enjoying the convenience of room service for their meals. The attention, friendliness and professionalism of the hotel staff also stand out, adding to the pleasant dining experience.
However, there are several noteworthy limitations that travelers should be aware of. The restaurant is not available on weekends and this includes both Saturday and Sunday when no dinner service is provided. Additionally, the restaurant closes relatively early in the evening, which may be inconvenient for those with late arrivals. Despite the good reviews for weekday dinners, several guests mentioned that the menu could use some improvement and sometimes lacked certain items.
For those planning a stay, it's crucial to consider that nearby dining options are limited, making the hotel's restaurant a primary choice for meals. While the dinner offerings have pleased many, weekend travelers or those relying on late-night dining may find the service somewhat restrictive. Despite these drawbacks, the overall quality of the food and the excellent service from the staff make dining at Sercotel de los Reyes a worthwhile experience during weekdays.
Rooms
The rooms at Sercotel de los Reyes generally receive praise for their cleanliness and comfort. Many reviews highlight comfortable beds and spacious bathrooms, describing the accommodations as simple yet adequate. The rooms are equipped with necessary amenities such as multiple free sockets and proper heating. Some guests appreciate the modern decor and the overall cleanliness, making the stay pleasant and functional.
However, several reviews note that the rooms are often on the smaller side with some likening them to a matchbox. Despite this, the rooms seem to be well-maintained and connected. Where the soundproofing and insulation could be improved, as guests have reported hearing noises from adjoining rooms and the street. Issues with room temperature control, either being too hot or having ineffective air conditioning, are also mentioned. Additionally, there are occasional complaints about bed comfort with some mattresses being too firm or noisy.
In summary, the rooms at Sercotel de los Reyes are clean, comfortable and well-equipped, though they might be smaller than expected with room for improvement in soundproofing and climate control.
Beds
The guest reviews for Sercotel de los Reyes paint a varied picture of the bed comfort at this hotel. There are contrasting opinions about the beds with numerous guests highlighting the comfort and satisfaction of their sleeping arrangements. Phrases such as very comfortable bed and comfortable beds frequently appear, suggesting that some guests found the sleep experience to be pleasant and restful.
However, a significant portion of feedback points to discomfort with many reviews mentioning issues such as hard mattresses, small beds and uncomfortable pillows. Common complaints include the beds being too small for two people with descriptions like narrow double bed and double beds too small being frequently noted. Additionally, the mattresses often received criticism for being rock hard or containing uncomfortable springs.
Overall, while a portion of guests found the beds at Sercotel de los Reyes to be comfortable and conducive to a good night's sleep, there is a notable trend of dissatisfaction regarding the size and firmness of the mattresses, as well as the comfort of the pillows.
Cleanliness
Sercotel de los Reyes stands out for its exceptional cleanliness, which is a recurring highlight among its guests. The hotel maintains a high standard of hygiene with many noting that the rooms and bathrooms are always spotless and well-organized. Consistently praised for being very clean, the rooms and facilities leave a strong impression of neatness and care. Guests also appreciate the efforts of the cleaning staff, who are often described as friendly, efficient and attentive, contributing significantly to the overall cleanliness of the hotel.
Despite a few minor critiques about occasional missed spots and some rooms not being soundproof, the overwhelming sentiment is positive. The hotel's cleanliness extends from the rooms to common areas and facilities, including the pool, where standards are equally upheld. Guests also mention the clean, bright rooms with good water pressure and overall excellent hygiene.
In addition to cleanliness, the hotel is appreciated for its comfortable accommodations, helpful staff and good value for money. Although situated in a basic residential area, the cleanliness and organization of Sercotel de los Reyes make it a dependable choice for travelers who prioritize hygiene and comfort.
Staff
At 'Sercotel de los Reyes,' the staff consistently receive high praise from guests, creating an inviting and welcoming atmosphere that leaves a lasting impression. Numerous reviews highlight the excellent attention and friendliness of the staff, from the reception to cleaning teams, recognizing their kindness and professionalism. The reception staff, in particular, are noted for their friendly, accommodating and helpful demeanor, making guests feel at home from the moment they arrive.
Positive sentiments extend to the courteous and attentive nature of all employees, ensuring that guest needs are met promptly and with a smile. The helpfulness of the staff seems to be a recurring theme, as they go above and beyond to assist with any issues, providing a high level of service throughout the hotel. Front desk and cafeteria staff receive similar commendations for their pleasant and attentive service.
Despite a few isolated mentions of less satisfactory interactions, the overwhelming consensus is that the staff's friendliness and attentiveness significantly enhance the hotel experience. Combining professionalism with a personal touch, the staff at 'Sercotel de los Reyes' ensure a comfortable and enjoyable stay for their guests.
Wi-Fi
Travelers have mixed experiences with the WiFi at Sercotel de los Reyes. While some guests found the WiFi connection good or acceptable, others reported issues like the signal cutting off or being weak, particularly in certain areas of the hotel. There were positive comments about WiFi reaching specific rooms, but a lack of consistent coverage was noted. Several guests mentioned that the internet access was often spotty and a common inconvenience was the absence of a clear reminder for the WiFi password. Overall, the quality of the internet experience varied, reflecting both satisfactory connections and areas needing improvement.
Parking
Sercotel de los Reyes offers a mix of parking experiences for guests. Many reviews highlighted that there is sufficient street parking available around the hotel, often noting that it is easy to find parking in the surroundings. Some guests appreciated the value and availability of parking, mentioning a nearby white zone which provides free parking. The hotel also offers a garage with good, direct access, though it comes at a cost of around 10€ per night.
On the downside, several reviews pointed out challenges with parking. Guests reported difficulties finding parking during peak hours, especially at night and mentioned that the parking area can be quite tight and full of columns, making maneuvering around a bit inconvenient. Additionally, while there is paid parking available, some found the cost to be high and suggested that booking parking is almost mandatory if arriving late due to the densely populated area.
Overall, while the hotel provides options for parking, both free and paid, the experiences vary greatly depending on the time of arrival and specific needs of the guest.
3 Star
Sercotel de los Reyes receives mixed reviews from guests with some highlighting its merits while others point out areas for improvement. On the positive side, the hotel is generally considered appropriate for a three-star rating, offering a satisfactory combination of value and price. Guests often find the price reasonable and some even describe the quality-price relationship as one of the best. Certain aspects, like the basic breakfast, meet expectations for a hotel in this category.
However, not all feedback is favorable. Several guests mention that the hotel could do more to enhance comfort and hospitality, noting issues such as old mattresses, outdated air conditioning and the absence of tea/coffee making facilities in the rooms. The service also comes under criticism with some guests pointing out unprofessional behavior from the staff and a general sense of dissatisfaction with the service provided.
Facilities at the hotel seem to be lacking in some areas. For example, there is no cafe on-site and the coffee dispensing machine has been reported as non-functional. Additionally, rooms are described as tenuous and occasionally noisy, which detracts from the overall experience. Despite these drawbacks, the hotel is considered quite normal for a three-star establishment.
In summary, Sercotel de los Reyes provides decent value for its price and holds up to the expectations of a three-star hotel, but there is significant room for improvements in comfort, service and amenities.
Business
Sercotel de los Reyes offers good value for money accommodation suited for business travelers. It is convenient for business visits and functional for short stays. The hotel is recommended as an excellent option for a work night, providing a quiet atmosphere with minimal traffic disturbances. Guests highlight the attentive staff at reception, contributing positively to the overall experience. Despite lacking certain conveniences, the hotel is considered a functional and practical choice for business trips.
Accessible
Globales de los Reyes offers a largely accessible experience for guests with disabilities. The accommodation itself is easily accessible and particularly convenient for those traveling with vehicles, as parking is accessible. Guests using wheelchairs have found no problems navigating the premises. Additionally, the hotel's location is highlighted as very accessible, ensuring ease of travel to and from the property. Complimentary amenities such as an iron and ironing board add to the convenience. However, certain aspects could use improvement, such as the absence of a ramp for carrying suitcases and a lack of outlets in the rooms. Despite these minor drawbacks, the overall accessibility of Globales de los Reyes receives positive remarks.
FAQ
No, Sercotel de los Reyes doesn't have any pool.
No, a spa isn't available at Sercotel de los Reyes.
No, Sercotel de los Reyes doesn't allow dogs.
Yes, parking facilities are available at Sercotel de los Reyes.
