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Summary of reviewsThe Elopura Hotel receives high praise from guests across multiple categories, creating a generally favorable impression. Its exceptional location in the heart of Sandakan makes it a prime spot for both leisure and convenience, surrounded by eateries, shopping malls and picturesque waterfront views. Proximity to key attractions ensures guests find it easy to explore the city and the tranquil ambiance despite the vibrant setting adds to its appeal.
Breakfast at The Elopura Hotel features an extensive and varied buffet with both local and Western dishes, served in a beautiful semi-outdoor seaside setting. While some guests note the lack of certain Western-style options and occasional hygiene concerns, the overall experience is positive, highlighted by fresh fruit and considerate service.
Dinner options, particularly on the rooftop terrace, are also well-received with standout views and a variety of food choices that are generally affordable. While there are mixed reviews concerning meal quality, dining options within the hotel and nearby cafes and restaurants significantly enhance guests' experiences.
Room cleanliness and comfort are frequently lauded with many noting the spacious and well-equipped rooms, especially those with stunning sea views. Some guests mention areas for improvement, such as better maintenance and occasional pests, but the overall consensus is one of good value, cleanliness and comfort.
The staff at The Elopura Hotel are often described as friendly, helpful and efficient, contributing significantly to the hotel's warm and welcoming atmosphere. The free Wi-Fi generally performs well, though some occasional connectivity issues are reported.
Families find the hotel accommodating with family-friendly rooms and amenities, though occasional minor issues like paint odors are noted. The beds are described as comfortable and clean, though some guests find the mattresses firmer than preferred.
For a three-star hotel, The Elopura offers a good balance of affordability and comfort, making it suitable for budget-conscious travelers and short stays. While not luxurious, it meets the essential needs of guests. Its central location ensures easy access to city attractions and efforts to accommodate guests with limited mobility are well-noted.
Overall, The Elopura Hotel provides a practical and enjoyable stay with its strategic location, good service, clean accommodations and a variety of dining options, making it a hidden treasure in Sandakan. Show more
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Categories
Family Friendly Hotel
The hotel is well-located. Rooms are clean and comfortable. The hotel provides excellent service.
Cheap Hotel
Located in Sandakan, this hotel offers rooms with scenic sea views. It is a budget-friendly option with essential amenities.
3-Star Hotel
The Elopura Hotel is known for its excellent location in Sandakan Harbour Square, offering easy access to the city's attractions. It provides modern comfort and convenience for travelers.
Accessible Hotel
Hotel with Gym
Room Types
Standard King RoomFeaturing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning, an electric kettle, parquet floors, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.
Superior King RoomOffering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room offers air conditioning, an electric kettle, parquet floors, a flat-screen TV with cable channels, as well as sea views. The unit has 1 bed.
Standard Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room offers air conditioning, an electric kettle, parquet floors, a flat-screen TV with cable channels, as well as city views. The unit has 2 beds.
Superior Twin RoomProviding free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room provides air conditioning, an electric kettle, parquet floors, a flat-screen TV with cable channels, as well as sea views. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
The Elopura Hotel enjoys an exceptional location that resonates deeply with its guests. Centrally nestled in Sandakan, the hotel is flanked by a myriad of eateries, shopping malls and the picturesque waterfront, making it a prime spot for both leisure and convenience. Visitors appreciate its proximity to key attractions, such as the Harbour Mall, markets and the main square, all within easy walking distance. The waterfront setting not only offers stunning sea views but also ensures a tranquil ambiance despite being in the city's vibrant heart. The strategic positioning simplifies transportation needs with cabs readily available and popular places easily accessible. In summary, The Elopura Hotel's blend of central convenience, scenic beauty and close-knit local amenities earns it high praise as an ideal base for exploring Sandakan.
Breakfast
Nestled in a prime location, 'The Elopura Hotel' offers a breakfast experience that generally leaves guests satisfied and impressed. The breakfast buffet, often described as extensive and varied, provides a delightful mix of both local and Western dishes, catering to a broad spectrum of tastes. There's a notable emphasis on the rich and delicious flavors with many guests praising the inclusion of fresh fruit and interesting decor that enhances the dining atmosphere.
Though there are a few mixed reviews regarding the selection and quality, especially concerning the absence of some Western-style options, the overall consensus points to a generous and abundant spread. Guests with specific dietary needs, like vegetarians, have found the staff accommodating, ensuring that everyone has something to enjoy. The breakfast is often served in a semi-outdoor, seaside setting, which adds to the pleasant dining experience.
However, some concerns were raised about hygiene and the occasional presence of pests, which might be worth noting. Despite this, the positive aspects of the breakfast experience, such as the beautiful setting, extensive variety and the overall delicious offerings, seem to outweigh the negatives for most guests.
In summary, breakfast at 'The Elopura Hotel' stands out for its diverse options and appealing flavors, making it a worthwhile part of the stay, particularly given its inclusion in the room rate. The combination of good food, a scenic setting and considerate service makes for a commendable start to the day for most visitors.
Dinner
The dining experience at The Elopura Hotel receives commendable feedback from guests, particularly for its rooftop and sea terrace options. The rooftop terrace is highlighted for optimal dining and many appreciated the sea view during dinner, describing the dinner as excellent and amazing. On-site, there are three restaurants to choose from for lunch and dinner, complemented by an array of food trucks that provide ample eating options.
Guests found the food prices to be inexpensive and while some reviews noted that the meals were poor in quality, the majority were pleased with the variety offered. The Skywalker Lounge is favored for its sunset drinks and quality pasta, while the Balin Roofgarden Bistro and Bar is praised for good food and a wide selection of beverages. The Harbour Bistro Lounge nearby is another recommended spot for good food and drinks.
Although the hotel does not serve beer and some noted the absence of a bar, there are nearby cafes and restaurants to explore. A cafe within the complex stands out for being top-notch and the well-regarded Roastery#1 is within walking distance and provides excellent coffee. Overall, while there is mixed feedback on specific meal offerings, the dining options and views significantly enhance the dining experience at The Elopura Hotel.
Rooms
The Elopura Hotel generally receives positive feedback for its rooms. Many guests appreciate the cleanliness with several noting that the rooms are clean, comfortable and spacious. The modern design and amenities like smart TVs and refrigerators add to the appeal. Sea view rooms are particularly favored for their stunning and pleasant views, while rooms with city views offer a quieter experience.
However, some guests mention that the rooms could benefit from better maintenance and renovation, as a few felt the rooms were slightly outdated or had issues like bad smells, poor insulation and occasional pests. Room sizes vary with some being spacious and others described as small or compact, which may not suit larger groups or extended stays.
Despite these drawbacks, the hotel provides good value for money with cozy and comfortable accommodations that cater to basic needs. It's a suitable choice for individuals looking for a simple yet nicely equipped stay in a beautiful location.
Beds
Travelers staying at The Elopura Hotel can generally expect a pleasant night's sleep with many reviewers highlighting the comfort of the beds as a major positive. Guests frequently describe the beds as "comfortable," "big," and "very comfy," suitable for various room types such as twin rooms, double beds and even spacious king-size beds. The cleanliness of the bedsheets also gets favorable mentions, though there were occasional notes about needing to swap out dirty linens.
While many found the beds to be cozy and ideal for a good rest, there were mixed experiences regarding the firmness of the mattresses. A number of reviews indicated the beds were "hard" or "firm," which might not suit everyone’s comfort preference. Some guests did find them sufficiently comfortable for short stays.
A couple of reviews pointed out issues like pillows being as hard as cement and areas under the beds needing better cleaning, but these didn't seem to overshadow the general satisfaction with the bed comfort from most guests.
In summary, guests of The Elopura Hotel can anticipate generally comfortable and clean beds, appropriate for a variety of room preferences and stay durations, although some might find the mattresses firmer than expected.
Cleanliness
The Elopura Hotel boasts a reputation for cleanliness with numerous guests praising the hotel for its very clean environment and well-maintained rooms. Reviews frequently highlight the clean and comfortable beds, modern and tidy bathroom facilities and spotless premises. The rooms are often described as clean, cozy and equipped with all the essential amenities, ensuring a comfortable stay for guests.
Guests appreciative of cleanliness also noted that housekeeping maintains high standards with rooms being cleaned often upon request. Additionally, the hotel itself is highlighted for its clean, modern appearance and central location. Staff members receive commendations for their friendliness and helpfulness, contributing to the overall positive experience.
On the downside, a few reviews mention issues such as room floors not being clean, bathrooms needing a better scrub to address mildew and occasional lapses in cleanliness. Some reviews pinpoint specific problems like smelly and dirty outdoor areas, moldy bathrooms and construction-induced dust. Despite these areas for improvement, the general consensus remains that the Elopura Hotel maintains high standards of cleanliness, bolstered by an attentive housekeeping team.
Staff
The Elopura Hotel is highly praised for its exceptional staff, who consistently receive commendations for their friendliness and helpfulness. Guests widely appreciate the polite, courteous and conscientious nature of the team with many specifically mentioning that the reception staff are particularly efficient and welcoming. Management is noted for being responsive and organized, ensuring quick responses to service requests and room changes.
Housekeeping and room service also receive positive mentions, indicating a thorough and attentive approach. The front desk, available 24 hours, ensures guests always have support when needed. Many guests have described the staff as going out of their way to provide assistance, showing excellent communication and a willingness to help.
Whether it's finding a taxi, taking good care of baggage or providing good local advice, the staff's attentive and kind demeanor contributes significantly to the hotel's appeal. There are a few rare mentions of unhelpfulness, but these are overwhelmingly outweighed by the numerous positive comments.
Overall, The Elopura Hotel's staff stand out for their exceptional hospitality, great service and the warm, welcoming atmosphere they create for guests.
Wi-Fi
The Elopura Hotel offers its guests a generally positive Wi-Fi experience with many reviews highlighting good to excellent internet connectivity. Guests appreciate the availability of free Wi-Fi in rooms and shared areas, noting that the connection is solid and capable of supporting essential online activities. The Wi-Fi is often described as fast and working well, which adds to the convenience of staying at the hotel. However, some guests have reported weaker signals and occasional connectivity issues, suggesting that there is room for improvement in certain areas. Despite these occasional drawbacks, the overall feedback suggests that the Wi-Fi service is satisfactory for most guests. The availability of USB connections in lounges adds an extra layer of convenience for those needing to stay connected during their stay.
Family
The Elopura Hotel appears to be a favorable choice for families with children, offering a family-friendly atmosphere and amenities that cater to group stays. Families of four can find suitable accommodations with family rooms available to ensure comfort and convenience. The hotel is described as nice for a family stay with positive remarks from children who enjoyed their experience. While some guests noted occasional issues such as a slight paint odor in the rooms, the overall feedback indicates that the hotel provides a good environment for families looking to spend quality time together.
3 Star
The Elopura Hotel offers a generally favorable experience for a three-star accommodation with guests highlighting its balanced combination of affordability and comfort. The establishment, while relatively simple and devoid of luxury, provides essential amenities and standard services that meet the needs of budget-conscious travelers. Staying here is considered good value for money, making it suitable for short stays and quick stopovers, especially for sightseeing purposes.
Despite its minimalist approach, this well-maintained hotel is often described as a hidden treasure, particularly in the context of the city. Guests appreciate the level of service offered, which is sometimes regarded as exceptional for a three-star hotel. That said, some visitors feel that the hotel does not always meet the full criteria of a three-star rating and find the price a bit high for its category. Issues such as basic facilities, simple amenities and a somewhat underwhelming environment in the hotel's surrounding area are noted.
For travelers interested in an accessible and affordable lodging option in the city, The Elopura Hotel serves as a practical choice.
Accessible
The Elopura Hotel boasts a central location in the heart of the city, ensuring easy access to various attractions and amenities. Guests can appreciate its convenience with the hotel being in close proximity to the main road and within walking distance of key sites, making it particularly beneficial for tourists. The hotel is also easily visible from the roadside and located right in front of Harbour Mall, enhancing its accessibility even further.
Parking seems to be a well-considered aspect with available spaces that include clearly marked spots for those with disabilities. The hotel has put effort into accommodating people with limited mobility, featuring accessible entrances and facilities.
Family-friendly amenities add to the overall appeal, promising a comfortable stay for all types of guests. While there's a note on the hotel's accessibility, the overall sentiment highlights its thoughtful design in catering to those with specific mobility needs.
No, The Elopura Hotel doesn't have any pool.
No, a spa isn't available at The Elopura Hotel.
No, The Elopura Hotel doesn't allow dogs.
No, parking facilities aren't available at The Elopura Hotel.