Puerto Amarras Hotel & Suites
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Summary of reviewsPuerto Amarras Hotel & Suites offers a serene and picturesque retreat by the Santa Fé River, consistently praised for its exceptional location. Guests appreciate the quiet neighborhood, scenic river views, and convenient proximity to urban amenities such as a nearby casino. A standout feature is the hotel's spacious and modern rooms, noted for their comfort, impressive views, and generous size, particularly the beds, which are lauded for their comfort and roominess.
While the hotel provides a pleasant atmosphere and attentive service, the breakfast offering, which some find tasty, could benefit from greater variety and clarity in its inclusion with stays. Dinner at the on-site Restaurant Bilbao generally receives positive feedback for its quality service and charming setting, although there are occasional critiques regarding meal preparation.
The staff at Puerto Amarras Hotel & Suites is often highlighted for friendliness and dedication, contributing significantly to an enjoyable stay. However, improvements in reception services could enhance guest satisfaction further.
Cleanliness and maintenance present mixed experiences, with some guests expressing the need for better upkeep in areas such as bathrooms and elevators. Similarly, the Wi-Fi service is noted as an area needing enhancement due to inconsistent connectivity. Despite these criticisms, the overall positive aspects, including the location, room comfort, and staff hospitality, make Puerto Amarras Hotel & Suites a desirable choice for travelers seeking a relaxing and conveniently situated stay.
Categories
While the hotel provides a pleasant atmosphere and attentive service, the breakfast offering, which some find tasty, could benefit from greater variety and clarity in its inclusion with stays. Dinner at the on-site Restaurant Bilbao generally receives positive feedback for its quality service and charming setting, although there are occasional critiques regarding meal preparation.
The staff at Puerto Amarras Hotel & Suites is often highlighted for friendliness and dedication, contributing significantly to an enjoyable stay. However, improvements in reception services could enhance guest satisfaction further.
Cleanliness and maintenance present mixed experiences, with some guests expressing the need for better upkeep in areas such as bathrooms and elevators. Similarly, the Wi-Fi service is noted as an area needing enhancement due to inconsistent connectivity. Despite these criticisms, the overall positive aspects, including the location, room comfort, and staff hospitality, make Puerto Amarras Hotel & Suites a desirable choice for travelers seeking a relaxing and conveniently situated stay.
Hotel for Honeymoon
Situated inside the harbor, this hotel provides a restaurant and a swimming pool. Its location and amenities make it a potentially romantic option for honeymooners seeking relaxation and convenience.
Family Friendly Hotel
The hotel offers suites, which can accommodate families comfortably. It also features a swimming pool and is known for its river views. These amenities make it suitable for families looking for a relaxing stay.
Business Hotel
Located in the Dique II area, this hotel offers suites suitable for extended business stays. It provides business-friendly services and amenities, including meeting facilities.
Accessible Hotel
This hotel is entirely wheelchair accessible and provides rooms and facilities specifically designed for guests with disabilities. These features include roll-in showers, shower chairs, adapted baths, lowered sinks, and toilets with grab rails, ensuring comprehensive accessibility throughout the property.
Hotel with Gym
This hotel boasts a fully-equipped fitness center for guest workouts. Additionally, it offers a sauna, an outdoor pool, and a spa, providing a range of facilities for both active pursuits and relaxation.
3-Star Hotel
Located inside the harbor, this hotel features a restaurant and a swimming pool. Free Wi-Fi and breakfast are provided. The suites are spacious and offer comfortable amenities.
Guest Reviews
Puerto Amarras Hotel & Suites boasts an exceptional location that consistently delights guests with its tranquil setting by the Santa Fé River. The hotel is situated in a quiet neighborhood, providing a retreat from the city's hustle and bustle while still being part of a developing urban area. Guests appreciate the serene environment and picturesque views, which can be enjoyed from the comfort of spacious and bright rooms. The hotel is favored for its peaceful atmosphere that ensures a restful stay, ideal for those seeking calm and safety away from the city center's noise.
The hotel's location not only offers beautiful river views but also proximity to local attractions such as the casino, making it a convenient choice for leisure travelers. Guests highlight the helpful and diligent staff, further enhancing their experience. The cleanliness of the hotel and its facilities contribute to a comfortable and enjoyable stay. Additionally, amenities such as secure parking in front of the building provide added convenience.
Overall, the superb location and stunning scenery make Puerto Amarras Hotel & Suites a great choice for travelers looking to enjoy a picturesque and restful stay with access to both natural beauty and urban amenities.
Puerto Amarras Hotel & Suites offers breakfast that evokes mixed reactions from its guests. While some patrons appreciate the tastiness of the buffet-style breakfast and the quality of its products, many feel that more variety is needed. The breakfast is described by several as basic, modest, and lacking substance, which does not align well with the hotel's pricing and category. This perception of simplicity is compounded by the fact that breakfast is outsourced to a bar that is open to the public, which some find inadequate given the cost of their stay. Additionally, the process of serving breakfast has garnered criticism, with guests expressing a preference for a buffet rather than an à la carte approach.
Another point of concern involves clarity and options, as some guests find that the breakfast provided is quite limited and isn't included in the stay unless purchased separately, leading to confusion and disappointment. On the positive side, some have enjoyed pleasant experiences with good views during breakfast, though these instances appear less frequent. Overall, while the breakfast experience at Puerto Amarras Hotel & Suites receives appreciation for taste and quality in certain aspects, its minimal variety and disconnection from the hotel's pricing model remain areas needing improvement.
Puerto Amarras Hotel & Suites boasts a charming restaurant that appeals to guests with its inviting outdoor area overlooking a picturesque marina. Known as Restaurant Bilbao, it is conveniently located on the hotel's ground floor and is part of the overall complex. Visitors often highlight the exceptional dining experience available in the evening, appreciating the quality service and comfortable atmosphere that accompany it. While some diners have noted a less than satisfactory meal, with comments of reheated food and below-average standards, the restaurant is generally well-regarded and deemed top-notch by several patrons. Despite some critiques, the surrounding party hall does not seem to detract from the overall appeal of the restaurant.
Puerto Amarras Hotel & Suites in Santa Fe is widely appreciated for its exceptional room offerings. Guests frequently highlight the spaciousness and modernity of the rooms, which frequently come with large beds and provide impressive views of the river or port. The hotel's rooms are described as very comfortable, benefiting from good lighting, clean conditions, and contemporary furnishings. In addition to the interior appeal, the hotel's location stands out as excellent, set in a very exclusive area of the city, making it a well-situated choice for visitors. The rooms are noted for being well-integrated into their surroundings, allowing guests to enjoy both comfort and a privileged environment. While most reviews focus on these positives, some note issues such as smaller bathrooms and maintenance concerns. Nonetheless, the spacious and scenic aspects of the hotel rooms consistently receive praise, contributing to a welcoming stay.
The beds at Puerto Amarras Hotel & Suites have received an overwhelmingly positive response from guests, especially noted for their impressive size and comfort. Many reviewers highlighted the spaciousness of the beds, describing them as huge and super comfortable, making both single and double options a pleasant experience. Guests appreciated the good condition of the beds overall, with several reviews praising their comfort. However, some reviews mentioned certain areas that could use improvement. A few guests reported that the mattresses were either too soft, sunken, or worn out, prompting suggestions for replacements. Pillows also received mixed feedback, with some guests finding them uncomfortable and noting an odor. Despite these few critiques, the general consensus emphasizes the pleasant experience provided by the large and comfortable beds, making for a restful night's sleep at the hotel.
Puerto Amarras Hotel & Suites offers mixed impressions when it comes to cleanliness and maintenance. Guests have praised the spaciousness of the rooms, noting that some are very clean with fluffy, high-quality sheets. The overall environment is maintained well, and the quiet, calm area enhances the experience. However, several aspects of cleanliness across the hotel require attention. Some guests encountered poorly cleaned rooms and bathrooms, instances of residual dirt, and occasional mold in tile grouts. Maintenance issues are evident, with complaints about outdated showers, non-functioning elevators, and a lack of adequate parking space. The linens show signs of wear and occasionally feature stains. Breakfast is viewed as basic, and there is a noticeable smell of food during service. Noise from heating systems and motors can disrupt the tranquility some guests seek. Overall, while certain elements of the hotel meet satisfactory standards, substantial improvements in cleanliness and maintenance would significantly enhance guest satisfaction.
Puerto Amarras Hotel & Suites is often praised for its friendly and attentive staff, which is a standout aspect of the guest experience. Many reviews emphasize the excellent service and the kind nature of the team, especially highlighting the restaurant staff and concierges for their positive attitudes and willingness to assist with personal matters. The accommodation itself is described as great value, offering comfortable rooms in a serene and conveniently located setting. However, there are mixed impressions regarding the reception staff, with some guests noting unfriendly interactions and a lack of prompt service in certain situations. Despite these occasional concerns, the overall attention and service from the wider staff are consistently noted, contributing to a generally pleasant stay.
The Puerto Amarras Hotel & Suites offers a comfortable stay in many respects, but the Wi-Fi service has been a common challenge for guests. Many visitors have experienced issues with connectivity, noting that the internet signal is often poor or non-existent in their rooms. While some guests have observed that these problems were eventually resolved, overall impressions point to a need for improvement in this area. Travelers planning to stay at this hotel may want to consider alternative arrangements for internet access if reliable connectivity is a priority during their visit.
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Location
The hotel's location not only offers beautiful river views but also proximity to local attractions such as the casino, making it a convenient choice for leisure travelers. Guests highlight the helpful and diligent staff, further enhancing their experience. The cleanliness of the hotel and its facilities contribute to a comfortable and enjoyable stay. Additionally, amenities such as secure parking in front of the building provide added convenience.
Overall, the superb location and stunning scenery make Puerto Amarras Hotel & Suites a great choice for travelers looking to enjoy a picturesque and restful stay with access to both natural beauty and urban amenities.
Breakfast
Another point of concern involves clarity and options, as some guests find that the breakfast provided is quite limited and isn't included in the stay unless purchased separately, leading to confusion and disappointment. On the positive side, some have enjoyed pleasant experiences with good views during breakfast, though these instances appear less frequent. Overall, while the breakfast experience at Puerto Amarras Hotel & Suites receives appreciation for taste and quality in certain aspects, its minimal variety and disconnection from the hotel's pricing model remain areas needing improvement.
Dinner
Rooms
Beds
Cleanliness
Staff
Wi-Fi
No, Puerto Amarras Hotel & Suites doesn't have any pool.
No, a spa isn't available at Puerto Amarras Hotel & Suites.
No, Puerto Amarras Hotel & Suites doesn't allow dogs.
No, parking facilities aren't available at Puerto Amarras Hotel & Suites.
Yes, Puerto Amarras Hotel & Suites has a gym.
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