Holiday Inn & Suites Santa Maria by IHG
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Summary of reviewsThe Holiday Inn & Suites Santa Maria by IHG, garners generally positive reviews from visitors with particular appreciation for its convenient location, clean and spacious rooms and friendly staff. Positioned just off Highway 101, the hotel offers easy access for travelers between LA and the Bay Area and is close to shops, family homes and a variety of good restaurants. The proximity to the freeway makes it a practical base for family activities and travel.
Guests frequently commend the breakfast, describing it as high-quality and enjoyable with courteous staff and a notable $20 breakfast coupon per adult. However, some note slow service and limited menu options, primarily offering egg dishes. Breakfast is not included in the room rate, leading to some confusion for those booking through third-party platforms.
The rooms are praised for their spaciousness, cleanliness and comfort, often featuring amenities like small kitchens, refrigerators, microwaves and balconies, making them ideal for families and extended stays. Despite a few isolated complaints about cleanliness and older room conditions, the overall sentiment is positive, highlighting the rooms' suitability for a comfortable stay.
Cleanliness is a standout feature with both guest rooms and communal areas being well-maintained and inviting. The staff receive high praise for their friendliness, efficiency and professionalism, significantly enhancing the guest experience. Specific mentions of front desk employees and the housekeeping team underscore the high standard of service provided.
The pool and hot tub also contribute positively to the hotel's amenities, being well-maintained and offering a pleasant experience. While there are occasional comments about cleanliness and temperature, guests generally appreciate these features.
Parking at the hotel is straightforward but comes with a $10 fee, which some guests consider an added expense. Despite occasional crowding, the parking area is accessible and convenient for those who don’t mind the additional cost.
Overall, Holiday Inn & Suites Santa Maria provides a comfortable, clean and conveniently located stay, supported by friendly and efficient staff, making it a well-regarded choice for both short and extended visits.
Categories
Guests frequently commend the breakfast, describing it as high-quality and enjoyable with courteous staff and a notable $20 breakfast coupon per adult. However, some note slow service and limited menu options, primarily offering egg dishes. Breakfast is not included in the room rate, leading to some confusion for those booking through third-party platforms.
The rooms are praised for their spaciousness, cleanliness and comfort, often featuring amenities like small kitchens, refrigerators, microwaves and balconies, making them ideal for families and extended stays. Despite a few isolated complaints about cleanliness and older room conditions, the overall sentiment is positive, highlighting the rooms' suitability for a comfortable stay.
Cleanliness is a standout feature with both guest rooms and communal areas being well-maintained and inviting. The staff receive high praise for their friendliness, efficiency and professionalism, significantly enhancing the guest experience. Specific mentions of front desk employees and the housekeeping team underscore the high standard of service provided.
The pool and hot tub also contribute positively to the hotel's amenities, being well-maintained and offering a pleasant experience. While there are occasional comments about cleanliness and temperature, guests generally appreciate these features.
Parking at the hotel is straightforward but comes with a $10 fee, which some guests consider an added expense. Despite occasional crowding, the parking area is accessible and convenient for those who don’t mind the additional cost.
Overall, Holiday Inn & Suites Santa Maria provides a comfortable, clean and conveniently located stay, supported by friendly and efficient staff, making it a well-regarded choice for both short and extended visits.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
The Holiday Inn & Suites Santa Maria by IHG, enjoys a generally favorable location, particularly for travelers with specific needs or destinations in mind. Positioned just off Highway 101, it provides easy access for those traveling between LA and the Bay Area. It's described as being conveniently close to family members' houses and nearby shops with plenty of good restaurants in the vicinity. Guests appreciate the clean and well-maintained facilities, including a pool and fitness room, as well as the friendly staff and great atmosphere. The proximity to the freeway is a significant advantage, providing quick and easy access to various activities for families and making the hotel a convenient base for travel. While one review mentioned the location isn't great, the overall consensus highlights the practicality and benefits of the hotel's location.
Guests have mixed opinions on the breakfast at Holiday Inn & Suites Santa Maria by IHG. Positive feedback highlights an amazing and very good breakfast experience, described as high quality with exceptional options. Some reviews mention that breakfast is nice and enjoyable with courteous staff and a kitchen manager who contributes positively to the experience. A notable detail is the $20 breakfast coupon per adult with free meals for kids from the children's menu, adding value for families.
However, there are frequent mentions of slow service with long wait times that sometimes resulted in receiving cold food. Another point of criticism is the limited menu, primarily consisting of egg dishes. Additionally, breakfast is not included in the room rate and must be purchased separately, which has caused some confusion and dissatisfaction among guests booking through third-party platforms like Booking.com. Despite these downsides, many guests still found the quality of the meal worth the added cost.
The Holiday Inn & Suites Santa Maria by IHG, is frequently praised for its spacious and clean rooms. Many guests highlighted the room size, often describing them as large, very spacious and suitable for families. The presence of amenities like small kitchens, refrigerators, microwaves and sinks adds convenience for extended stays or family trips. Comfort was another recurring theme with several reviews noting comfortable beds and the overall comfort of the rooms.
Cleanliness is generally well-regarded with numerous mentions of rooms being clean and tidy. However, a few reviews did mention that some rooms felt old or had issues with cleanliness, such as dirty carpets and unpleasant smells, possibly due to the hotel's pet-friendly policy.
The additional features like patios and balconies in some rooms were appreciated, offering extra space and a pleasant environment. Overall, the combination of spaciousness, amenities and cleanliness generally makes for a comfortable and accommodating stay, despite a few noted areas for improvement.
The beds at the Holiday Inn & Suites Santa Maria by IHG, receive numerous positive remarks from guests. Many reviews highlight that the beds are comfortable with frequent mentions of them being super comfy and very comfortable. The queen beds, in particular, are noted for their comfort. While there are a few comments about some beds and the sofa bed being less comfortable, the overall sentiment is positive. The spacious rooms and convenient location close to stores and restaurants further enhance the guest experience. Housekeeping staff also receive high praise for their excellent service.
Holiday Inn & Suites Santa Maria by IHG, earns notable praise for its cleanliness and ambiance. Many guests find the property very clean and relaxing with a comfortable and inviting atmosphere. The staff frequently receive mention for their friendly and efficient service, contributing to a pleasant experience overall. Rooms are often highlighted as being clean, spacious and comfortable. The hotel grounds and hallways, despite some contrary mentions, are generally regarded as clean and well-maintained. Guests also appreciate the ample parking available, though some note the additional fee for this service. Overall, the consistent cleanliness of the guest rooms and communal areas, combined with a helpful and amicable staff, makes for a positive stay. Despite a few isolated incidents of uncleanness, the hotel generally maintains a high standard of hygiene and service.
The staff at Holiday Inn & Suites Santa Maria by IHG, receives numerous accolades for their friendliness and helpfulness. Many guests commend the housekeeping team for their amazing service and the cleaning staff for their wonderful work. Front desk staff often earns praise for their efficiency, professionalism and willingness to assist guests with some employees like Caesar standing out for exceptional service. Despite some negative comments about unfriendliness or poor customer service, the majority of reviews highlight consistent niceness, respectfulness and cheerful demeanor among the staff, both during the day and night shifts. Overall, the staff is frequently described as friendly, professional and dedicated to ensuring a pleasant stay for their guests.
The Holiday Inn & Suites Santa Maria offers a generally positive pool experience that many guests appreciate. The pool is described as well-maintained and at a good temperature, providing a comfortable and enjoyable swimming experience. Guests also appreciate the addition of a hot tub, often enjoying both amenities during their stay. Though some comments mention issues with cleanliness and temperature, the consensus highlights the heated pool and hot tub as notable features. Overall, the pool area, particularly outside, contributes positively to the hotel's amenities.
Holiday Inn & Suites Santa Maria offers easy parking, but the convenience comes with a fee. Guests should be aware that the hotel charges $10 for parking and this may add to their overall expenses. While the parking area can get a bit crowded at times, the process itself is straightforward. Although the hotel could benefit from some modernization due to its old-style design, the accessibility of the parking area is generally positive for those who don’t mind the additional cost.
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Location
Breakfast
However, there are frequent mentions of slow service with long wait times that sometimes resulted in receiving cold food. Another point of criticism is the limited menu, primarily consisting of egg dishes. Additionally, breakfast is not included in the room rate and must be purchased separately, which has caused some confusion and dissatisfaction among guests booking through third-party platforms like Booking.com. Despite these downsides, many guests still found the quality of the meal worth the added cost.
Rooms
Cleanliness is generally well-regarded with numerous mentions of rooms being clean and tidy. However, a few reviews did mention that some rooms felt old or had issues with cleanliness, such as dirty carpets and unpleasant smells, possibly due to the hotel's pet-friendly policy.
The additional features like patios and balconies in some rooms were appreciated, offering extra space and a pleasant environment. Overall, the combination of spaciousness, amenities and cleanliness generally makes for a comfortable and accommodating stay, despite a few noted areas for improvement.
Beds
Cleanliness
Staff
Pool
Parking
Yes, Holiday Inn & Suites Santa Maria by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Holiday Inn & Suites Santa Maria by IHG.
Yes, Holiday Inn & Suites Santa Maria by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn & Suites Santa Maria by IHG.
Yes, Holiday Inn & Suites Santa Maria by IHG has a gym.
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