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Summary of reviewsHotel Verde Plaza in Santana do Livramento receives widespread praise, particularly for its enviable central location, exceptional breakfast and dedicated staff. Situated in the heart of the city, the hotel offers convenient access to essential amenities, dining options and the bustling commercial area, making it ideal for shopping and exploring. The proximity to duty-free shops and the Uruguay border further enhances its appeal.
Guests commend the hotel's breakfast, frequently described as varied, complete and delicious, catering to various dietary preferences. Many note the fresh quality and wide selection of items, including fruits, juices, cakes, breads, yogurts and eggs. The breakfast setting is also appreciated for being spacious and well-ventilated. Likewise, the on-site restaurant is praised for its tasty meals, good variety and reasonable prices, making dining a pleasant experience.
The rooms at Hotel Verde Plaza receive mixed reviews. Positive feedback highlights the spacious and clean nature of the accommodations with comfortable beds and good amenities. However, some guests point out issues such as outdated furniture, musty smells and poorly maintained facilities. The cleanliness of the hotel, overall, is frequently praised with many guests noting well-maintained rooms and facilities.
Staff at Hotel Verde Plaza are often highlighted as a standout feature, known for their attentiveness, friendliness and professionalism. Visitors consistently mention the warm and welcoming demeanor of the employees, enhancing the overall guest experience.
Mixed feedback is received regarding the hotel's WiFi service with many describing it as weak and unreliable, particularly in the rooms. The gym facilities also receive criticism for being insufficient and not meeting guest expectations. Parking amenities, while appreciated for their availability and the efficiency of valet services, face criticism for being small, crowded and often requiring additional charges.
For families, the hotel presents a mixed experience. Some guests find it suitable for family stays with attentive service, while others note the lack of family-oriented facilities and amenities. However, the hotel is noted for being pet-friendly, adding to its appeal for traveling families.
Despite some areas needing improvement, such as WiFi service, gym facilities and room maintenance, Hotel Verde Plaza is generally regarded as a convenient and pleasant option, particularly due to its prime location, commendable breakfast and excellent staff service. Show more
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Dog Friendly Hotel
This hotel is pet-friendly and offers a range of amenities including a restaurant, fitness center, and room service. It also has practical features like laundry facilities and a 24/7 front desk, ensuring a comfortable stay for guests and their pets.
Hotel with Parking
This hotel offers private parking for a fee. It provides simple, modern accommodations in the center of Santana do Livramento, with facilities for disabled guests and room service.
EV charging stations
Hotel with EV Charging Stations
Hotel Verde Plaza is included for its EV charging stations, offering guests with electric vehicles the ability to recharge during their stay.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel near Vineyards
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
Luxury Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Deluxe ApartmentThe air-conditioned apartment features 1 bedroom and 1 bathroom with a shower and a hairdryer. This apartment has a wardrobe, a safe deposit box and a flat-screen TV. The unit offers 1 bed.
Standard Double RoomThe double room offers air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. This double room provides a carpeted floor and a flat-screen TV. The unit offers 2 beds.
Deluxe Room (2 Adults + 1 Child)Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides air conditioning, a wardrobe, a safe deposit box and a flat-screen TV. The unit offers 2 beds.
ApartmentThe air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. This apartment features a wardrobe, a carpeted floor and a flat-screen TV. The unit has 1 bed.
Single RoomThe unit has 1 bed.
Suite with Hot TubThis suite offers air conditioning and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
7.7
Good
Location
Hotel Verde Plaza boasts an enviable location that has consistently received praise from guests. Situated right in the center of Santana do Livramento, the hotel provides easy access to essential amenities, dining options and the bustling commercial area. It is particularly convenient for those looking to shop, as it is only a short walk away from duty-free shops and the border with Uruguay. The hotel's proximity to the central square, Av Sarandi and the Freshop makes it an ideal option for visitors wanting to explore the city on foot.
Guests have highlighted the convenience of its location for an overnight stay, emphasizing how close it is to everything important – from restaurants and shops to border customs. The area is noted for being easy to reach and well-served by local transportation, including taxi stands. Another frequent mention is the availability of on-site parking, adding to the overall convenience for travelers.
Moreover, the hotel's central location is complemented by exceptional service from the staff, who are often described as polite, friendly and helpful. Guests also appreciate the clean and spacious rooms, alongside a varied and delicious breakfast that many have thoroughly enjoyed.
In summary, Hotel Verde Plaza stands out for its strategic placement in the city center, making it an excellent choice for those looking to make the most of their visit to Santana do Livramento. Whether the goal is shopping, dining or simply exploring, the hotel's prime location and commendable service ensure a pleasant and practical stay.
Breakfast
Hotel Verde Plaza consistently impresses guests with its breakfast offerings, often described as excellent, varied and complete. Most reviews highlight the extensive options available, including fruits, juices, cakes, breads, yogurts and eggs, catering to various dietary preferences, including gluten-free options. The breakfast is frequently noted for its delicious and fresh quality with a wide variety of items ensuring that there's something for everyone.
Guests particularly appreciate the value and plentiful nature of the breakfast with many adding that it surpasses their expectations. The breakfast setting is also praised for being bright, spacious and well-ventilated. Additionally, the breakfast service is commended for being attentive and courteous.
While the majority of feedback is overwhelmingly positive, some guests did mention occasional issues such as old items, lack of variety on certain days or the artificial taste of some juices. Despite these minor drawbacks, it's clear that the breakfast remains a standout feature for most visitors, enhancing their overall experience at the hotel.
Dinner
Guests at Hotel Verde Plaza seem to have a largely favorable opinion of the hotel's on-site restaurant and its dining options. The restaurant serves as a convenient option for both lunch and dinner, receiving high marks for its tasty meals and reasonable prices. Many visitors appreciated the good variety available, particularly praising the dinner service which includes a mix of buffet and à la carte options.
The breakfast offerings are frequently highlighted as excellent and complete, providing a strong start to the day for many guests. Aside from breakfast, the restaurant's lunch buffet by weight is often mentioned for its good quality and fair pricing. Dinner service also receives commendations for its good value, tasty dishes and courteous service.
Several reviews celebrate the restaurant's ambiance, describing it as cozy and a great spot for both breakfast and dinner. Special mentions of live music during dinner on occasions such as Valentine's Day add to the positive dining experience. However, there are occasional remarks about limited dinner options and instances of cold or unappealing food.
In summary, Hotel Verde Plaza's restaurant is appreciated for its convenience, good quality food, reasonable prices and courteous service, making dining at the hotel a generally pleasant experience for most guests.
Rooms
Hotel Verde Plaza offers a diverse range of guest experiences with its rooms. Many guests appreciate the spacious and clean nature of the accommodations, highlighting the large rooms as comfortable and well-maintained. The rooms provide a good amount of space and necessary amenities, making them suitable for short stays or technical stops. High floors offer a more pleasant stay with reduced external noise and sometimes a decent view.
However, the rooms often feature outdated and poorly maintained furniture, old bed linens and basic facilities that do not align with the promotional images. Some rooms suffer from issues like musty smells, uneven floors, stained walls, dirty carpets and malfunctioning air conditioning units, which detract from the overall comfort. Bathrooms also vary significantly in quality with some guests encountering problems such as low water pressure, bad odors from drains and broken fixtures.
Despite the inconsistencies in room quality, the hotel staff and service generally receive positive remarks. Rooms are typically clean, if not always visually appealing and offer good sleeping arrangements with comfortable beds. For those looking for affordable accommodation, Hotel Verde Plaza's rooms may suffice, but potential guests should be prepared for a mix of well-kept and less ideal conditions.
Beds
Hotel Verde Plaza's bed reviews reflect a spectrum of experiences, prioritizing comfort and size for the most part. A majority mention that beds are comfortable, huge and well-padded. Guests frequently describe their beds as very comfortable with some even calling them superb and excellent. However, there are consistent concerns about bed quality with mentions of uncomfortable, saggy and old mattresses. Issues such as mattresses sinking towards the center, soft and noisy beds and double beds being smaller than expected are recurring themes. Sheets and bedspreads also received some criticism for being stained, worn and sometimes dirty. Despite these negatives, many guests still found the beds provided a good night's sleep thanks to comfortable pillows and mattresses that were clean and well-maintained. While there are certainly areas for improvement, particularly in mattress replacement and bed linen quality, the overarching sentiment remains positive towards the sleeping experience at Hotel Verde Plaza.
Cleanliness
Hotel Verde Plaza generally receives high marks for its cleanliness with multiple reviewers noting very clean rooms and well-maintained facilities. Guests frequently describe the rooms as clean, comfortable and cozy. The hygiene and cleaning services are often highlighted as being very good or excellent and the hotel is seen as tidy and well-organized. Visitors also appreciated the friendly staff and overall cleanliness of both the rooms and the hotel in general.
However, there are some recurring issues noted by guests regarding maintenance and areas needing better upkeep. Some rooms show signs of wear, such as stained walls, old furnishings and dirty bathrooms with cracks or mold. Several reviews mention that the cleanliness of common areas and bathroom fixtures could be improved with reports of dirty walls, unsanitary floors and neglected maintenance tasks. Despite these criticisms, the general consensus is positive, considering the frequent praise for good housekeeping and the hotel's clean environment.
Staff
Hotel Verde Plaza boasts a highly commendable staff, frequently highlighted in guest reviews for their attentiveness, friendliness and professionalism. Visitors consistently mention the warm and welcoming demeanor of the employees across various departments, including the front desk, restaurant and garage. The reception staff often receive praise for their courteous and helpful nature with specific commendations for their exceptional service and swift check-in and check-out processes.
Housekeepers and valets are noted for their proactive solutions and efficient service, enhancing the guest experience with their readiness to assist. Guests frequently describe the staff as super attentive, very kind and dedicated, contributing to a comfortable and satisfying stay.
However, there are occasional mentions of less favorable interactions with some guests experiencing inconsistency in the reception team's behavior. While overall feedback emphasizes excellent treatment and staff education, a few reviews suggest room for improvement in handling high-demand situations.
In summary, Hotel Verde Plaza's staff significantly contribute to the hotel's positive reputation with their friendliness, helpfulness and customer-focused service consistently standing out in guest experiences.
Wi-Fi
Hotel Verde Plaza receives mixed feedback regarding its WiFi service. Many guests have reported that the internet quality needs significant improvement with weak and slow signals being common complaints. Connectivity issues are prevalent, particularly in the rooms, where the WiFi often cuts off or doesn't work at all. Some visitors mentioned that the WiFi was only available in the lobby areas, which made it difficult for them to stay connected in their own rooms.
Despite the generally poor remarks about the internet, there were a few comments noting that the WiFi did improve over the course of their stay or that it was working to an acceptable standard in some cases. However, these positive observations are notably outnumbered by negative reviews with guests finding the internet unreliable for activities like watching YouTube or streaming series.
The hotel's staff were often praised for their helpfulness, but this did not offset the frustrations caused by the poor internet service. Overall, if a reliable internet connection is essential for your stay, Hotel Verde Plaza may not meet your expectations.
Gym
Guests who have stayed at Hotel Verde Plaza have expressed some dissatisfaction with the gym facilities. Many reviews indicate that either there is no gym available or the gym that exists is not well equipped and can be considered quite basic. Some guests pointed out the absence of a designated pet area within the gym and restaurant. Overall, the promotion of gym facilities at the hotel does not seem to meet guest expectations.
Parking
Hotel Verde Plaza offers parking amenities that have sparked diverse opinions among its guests. On the positive side, guests appreciated the availability of a garage and noted the good attention and organized service provided by the valet team. The use of valet services was frequently mentioned, highlighting the convenience and efficiency in handling guests' vehicles.
Despite these positive notes, several aspects of the parking situation raised concerns. The garage space was often criticized for being small, tight and overcrowded, leading to discomfort and difficulties in maneuvering cars. Some guests were not pleased with the arrangement of having to leave their car keys so that vehicles could be moved to another location, sometimes as far as 300 meters away from the hotel. Additionally, issues such as a lack of sufficient parking spots and the necessity for parking to be managed off-site were commonly reported.
Another significant point of contention was the separate charge for parking, which some guests felt was not clearly communicated in advance. This additional fee, combined with the tight and outdated garage conditions, left some guests dissatisfied with the overall parking experience.
In summary, while the hotel provides parking services with attentive valet staff and secure spots, the small, crowded and sometimes distant garages, along with the extra charges, suggest improvements are needed to meet guests' expectations more consistently.
Family
Hotel Verde Plaza presents a mixed bag for families with varied experiences noted among guests. Some reviews highlight the hotel as great for family stays with phrases like great for family and good family stay suggesting a positive environment for groups. The employees are attentive and families feel well-received overall, contributing to a comfortable experience for those traveling with children.
On the other hand, several reviews indicate shortcomings in family facilities, mentioning a lack of family-friendly services and limited amenities specific to children. Phrases such as family facilities not good and hotel isn't family-friendly point to areas needing improvement. Guests also noted that while the family room was okay and the family bedding good, there are suggestions that family beds could be better.
For shorter visits, the hotel seems to meet expectations with positive mentions such as ideal for a family getaway and good for one or two nights. The hotel also accommodates pets well, as indicated by the phrase pet friendly, which adds to its appeal for traveling families.
Overall, while Hotel Verde Plaza has its merits and offers attentive service, it may benefit from enhancing its family-oriented facilities and services to fully meet the needs of families with children.
3 Star
Hotel Verde Plaza is a solid choice when considering both budget and service, consistently meeting the expectations of a three-star hotel. Guests praise its excellent breakfast and restaurant, describing the overall experience as very good value for the money. The hotel provides typical three-star amenities and offers an acceptable cost-benefit ratio, making it an attractive option for those seeking fair pricing without compromising service quality.
Although opinions about its star rating vary with some considering it better than a three-star property, others feel it merely meets the three-star criteria. Nonetheless, it fulfills its role within this category effectively, providing guests with a good cost-benefit ratio and making it arguably the best option in Livramento for this level of service. The hotel's price-service ratio is frequently mentioned as fair, reinforcing its reputation as a cost-effective choice for travelers. Overall, Hotel Verde Plaza delivers all the essentials expected of a three-star hotel, making it a reliable option for budget-conscious travelers.
Rooms with Jacuzzi / Hot-Tub
'Hotel Verde Plaza' offers a hot tub experience that some guests have appreciated with particular mentions of an enjoyable hot tub available at the hotel. However, there are several reviews noting the absence of a hot tub or jacuzzi in the rooms with comments pointing out that such facilities were either missing or needed. While some found the available hot tub facilities to their liking, a recurring observation among guests was the desire for better availability and inclusion of jacuzzi or hot tub amenities in their accommodations.
Business
Hotel Verde Plaza appears to offer decent facilities and services tailored for business travelers with reviewers noting the hotel's suitability for business stays. The location is particularly advantageous, being close to nearby businesses, making it a convenient spot for business trips. The conference room on the 4th floor receives positive remarks for its quality, adding value for those who need to host meetings or events.
While the hotel is generally described as business-friendly, there's a mention that it may not be ideal for extensive work purposes, yet still sufficient for a short work trip or a business stop-over. It is highlighted as a good cost-benefit option, suitable for an overnight stay. Although it fits the needs of business travelers well, some improvements could be made, specifically regarding comfort, as the double bed was noted to be small and uncomfortable.
Overall, Hotel Verde Plaza is a reasonable choice for business travelers looking for practicality and convenience on their trips.
Accessible
Hotel Verde Plaza has received generally positive feedback regarding its accessibility features. Guests appreciate that the hotel is fully accessible for individuals with disabilities with accessible elevators and rooms specifically designed to accommodate wheelchair users. The front desk attention has been described as excellent, adding to an overall positive experience.
While the hotel boasts good facilities for accessibility, some areas could use improvement. Notably, the bathrooms lack essential features such as safety bars and handrails, which are crucial for older and disabled guests. The toilets have been reported to be low and without necessary support bars and the garage could be slightly more accessible.
Despite these shortcomings, guests find the hotel to be reasonably accessible and note that it could become very accessible with a few adjustments. Overall, Hotel Verde Plaza provides useful accessible utilities and good hotel accessibility, albeit with some room for improvement in its bathroom facilities.
Dog Friendly
Hotel Verde Plaza is a welcoming destination for travelers accompanied by their furry friends. The hotel is known for accepting pets, making it easy for guests to bring their dogs along without extra stress. Many guests appreciated the dog-friendly atmosphere, noting that their pets seemed to enjoy the stay as well.
The hotel ensures comfort for both pets and their owners by providing cozy, clean rooms with comfortable beds and good bathrooms. A standout gesture mentioned by several guests is the hotel's act of giving gifts to little dogs, making the stay more pleasant for pet owners.
Hotel Verde Plaza also received praise for not charging extra fees for pets, although some guests experienced instances where they were initially charged a fee which was later refunded. This dedication to being pet-friendly includes a wonderful restaurant where pets are allowed.
However, the hotel does have some areas for improvement. It was noted that there isn't a dedicated pet area and some guests felt the hotel was not completely pet-friendly. Despite these points, the overall experience for pet owners is positive with many praising the hotel's efforts to accommodate pets as a valuable service.
No, Hotel Verde Plaza doesn't have any pool.
No, a spa isn't available at Hotel Verde Plaza.
Yes, Hotel Verde Plaza welcomes dogs.
Yes, parking facilities are available at Hotel Verde Plaza.