Tapajós Center Hotel

Santarem -2.41898200, -54.72662300 , Av. Tapajós, 1827 (Show on Map)
9.3
Excellent


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Summary of reviewsThe Tapajós Center Hotel is renowned for its exceptional waterfront location in Tapajós, providing breathtaking views of the river, particularly during sunrise and sunset. Guests appreciate the convenience of nearby amenities such as markets, dining options, pharmacies and transit services. This prime spot balances tranquility with accessibility, making it ideal for both leisure and business travelers.

Breakfast at the hotel offers a decent variety and quality of options, including fruits, juices, breads and cakes. Most guests find the breakfast satisfying and appreciate the river view while dining. However, some express a desire for more regional fruits and a broader selection to avoid repetitiveness.

One notable downside is the absence of an in-house restaurant for lunch or dinner, though the hotel does facilitate food ordering services. This minor inconvenience is offset by the spectacular river views and the possibility to request necessary dining utensils.

The rooms at Tapajós Center Hotel receive mixed feedback. Positive reviews highlight spacious, comfortable and clean rooms with beautiful river views and modern amenities such as streaming services. However, issues like insufficient ventilation, musty odors, smaller than expected room sizes and occasional maintenance problems, such as mold and pest infestations, have been noted. Inadequate noise insulation and inconsistent housekeeping further contribute to a less than perfect experience for some guests.

Cleanliness is generally praised with the hotel maintaining a tidy environment in both rooms and common areas. Nonetheless, certain bathrooms need better cleaning and sanitization. The challenge of poor ventilation in some rooms results in mustiness and discomfort.

Staff at the hotel receive both commendation and criticism. Many guests find the staff polite, attentive and professional with efficient assistance provided by reception and housekeeping. However, a lack of consistency in customer service, especially from the night staff, indicates room for improvement in ensuring uniformly high standards.

The Wi-Fi connectivity at Tapajós Center Hotel is often criticized for its unreliability and weak signal strength, particularly in guest rooms. This is a significant drawback for guests needing stable internet access.

Parking is a highlight with both free street parking and a spacious parking lot available. Despite being mostly uncovered and with some maintenance needs, the free and ample parking is a beneficial feature for guests.

The beds at the hotel are generally comfortable with some guests praising their cozy nature and clean linens. However, issues such as overly soft or lumpy mattresses, noisy frames and occasional unpleasant odors detract from the overall comfort.

In summary, Tapajós Center Hotel offers a blend of pros and cons, consistent with its three-star rating. It boasts a prime location, commendable cleanliness and scenic views, but falls short in areas like room ventilation, Wi-Fi connectivity and consistent service quality. While some aspects could benefit from upgrades and better maintenance, the overall cost-benefit ratio remains favorable for many guests.
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Hotel with Parking
This hotel offers a free, spacious, and well-maintained car park, ensuring a convenient and stress-free parking option for all guests. Ample parking space is available on-site for both personal and rental vehicles.

3-Star Hotel
This hotel offers comfortable rooms with air conditioning. Breakfast is included, and the hotel is considered a good value for its price. It provides a reasonable base for exploring Santarém.

Room Types
Standard Room This comfortable room includes a flat-screen TV, central air conditioning, a telephone, wardrobe, minibar and private bathroom with hot shower. Linens and towels are provided. WiFi is free.

Superior Room Featuring a balcony with views of Tapajós river and Amazonas river, this comfortable room offers a flat-screen TV, central air conditioning, a telephone, wardrobe, minibar and private bathroom. Linens and towels are provided. WiFi is free.

Economy Single Room This double room features a minibar and air conditioning. Bathroom is private and has a cold shower. Please note that there are no windows in this room.

Guest Reviews
9.3
Excellent
Location
The Tapajós Center Hotel is consistently praised for its prime location, which stands out as its most notable feature. Nestled right on the waterfront of Tapajós, guests find themselves perfectly positioned to enjoy the stunning views of the river, especially the scenic sunrise and sunset. The proximity to key attractions and amenities is another highlight with the market, dining options, pharmacies and essential services all within walking distance. Transit is convenient with taxis and buses readily available, making it easy for visitors to explore the local nightlife and nearby tourist destinations.

The hotel’s location also benefits those needing access to the ferry port for travel to locations like Parintins or the nearby Manaus area. For those interested in local culture and convenience, being close to Mercadão 2000 and the Fish Market adds to the overall appeal. The riverside setting provides a peaceful atmosphere while still being near the downtown area, making it an optimal spot for both relaxation and city exploration.

Despite being slightly removed from the commercial center, guests appreciate the balance between tranquility and accessibility. The hotel’s setting allows for pleasant walking tours along the waterfront and easy access to essential spots, thus offering an excellent cost-benefit ratio for both leisure and business travelers.

In conclusion, the Tapajós Center Hotel’s standout feature is undoubtedly its exceptional location, coupled with a good range of facilities and services that cater well to the needs of guests seeking both relaxation and proximity to Santarém’s vibrant offerings.

Breakfast
The breakfast at Tapajós Center Hotel receives a range of opinions from guests but generally trends towards a positive yet mixed reception. Many guests appreciate the variety and quality of options available, describing it as very good with diverse choices of fruits, juices, breads and cakes. Positive feedback highlights breakfasts as being well-served, delicious and abundant, matching the expectations for a three-star hotel. Guests also enjoy the pleasant experience of having breakfast with a view of the Tapajós River.

However, some reviews express dissatisfaction, noting that the breakfast could benefit from more regional fruits and a broader variety of options. There are comments about the breakfast being basic with some guests finding it repetitive or limited in selection. A few mentioned the need for improvements in quality and the availability of fresh items. Despite these criticisms, the overall sentiment reveals that while the breakfast is generally good, there are areas for enhancement to meet higher guest expectations.

Dinner
While staying at the Tapajós Center Hotel, guests may not find an in-house restaurant for dining, as there are no meals or snacks provided for lunch or dinner. Additionally, food is not available for purchase directly at the hotel or nearby. However, the hotel offers a service to order food, though guests may need to request utensils for takeout orders. One of the standout aspects of the hotel is the scenic view of the Tapajós River, which adds a picturesque backdrop to the stay. Potential visitors should note that while basic dining options are limited, the service to order food can help mitigate the inconvenience.

Rooms
The rooms at Tapajós Center Hotel present a mixed bag of experiences for guests. On the positive side, many guests appreciated the spaciousness and comfort of the rooms, noting that the air conditioning was efficient and the overall cleanliness was commendable. Several rooms offered beautiful views of the Tapajós River, providing a picturesque backdrop for guests. Some rooms were newly renovated, featuring modern amenities like streaming services (Netflix, Amazon, Disney, YouTube) and well-functioning air conditioning.

However, a significant number of reviews highlighted issues that could deter potential visitors. A recurring theme was the lack of windows in many rooms, leading to poor ventilation and stuffiness, often accompanied by a strong musty odor. This lack of natural light and air circulation made these rooms uncomfortable for several guests.

Additional concerns included maintenance problems such as mold, pest infestations, water leaks and deteriorating facilities. Many found the room sizes to be smaller than expected with some accommodations being too tight for comfort. Noise insulation seemed inadequate with external sounds easily permeating the rooms. Some guests experienced issues with housekeeping and found the cleanliness of the rooms to be insufficient with reports of dirty air conditioning units, uncleaned areas under beds and unchanged bed linens.

In summary, while Tapajós Center Hotel boasts some spacious, clean and comfortable rooms with beautiful views, there are notable inconsistencies regarding room ventilation, maintenance and overall cleanliness, which can significantly affect the guest experience.

Beds
The beds at Tapajós Center Hotel receive mixed reviews, but many guests find them comfortable and conducive to a good night's sleep. Several reviews highlight the comfort of the beds, describing them as cozy and very comfortable. Some guests also noted the bedding is well-maintained and appreciated the clean linens, despite them being stained and old.

However, there are multiple issues mentioned. Some guests describe the mattresses as too soft or shaped oddly with a few experiencing discomfort due to the mattresses being worn out or lumpy. Complaints about the beds being noisy and having an unpleasant smell were also frequent. A handful of reviews mentioned moldy or dirty beds and mold on the bedsheets, which detracts from the overall experience. There were specific mentions of beds not having their linens replaced during the stay and some beds being extremely uncomfortable, forcing guests to wake up due to discomfort.

In summary, while the beds at Tapajós Center Hotel can offer a comfortable experience for some, there are significant inconsistencies that the hotel should address to improve guest satisfaction.

Cleanliness
Tapajós Center Hotel is frequently praised for its clean and tidy environment. Many guests have highlighted the excellent room cleaning service, noting that the rooms are generally very clean and well-organized. The hotel maintains a high standard of cleanliness in its common areas, adding to the overall positive experience.

However, there are mixed reviews when it comes to the bathrooms. Several guests have noted that the bathrooms could benefit from better cleaning and sanitization. Issues such as mold, humidity and unpleasant odors have been mentioned, indicating that bathroom upkeep may need improvement.

Some rooms, while clean, suffer from a lack of windows and poor ventilation, which can result in a musty smell and discomfort for guests sensitive to such conditions. This lack of ventilation can also contribute to the presence of mold and humidity in certain areas.

The hotel staff's cleaning efforts are appreciated by many, but there have been reports of inconsistency with some rooms occasionally missing daily housekeeping services. Additionally, there are a few mentions of inappropriate behavior from the maid service, which could impact the overall guest satisfaction.

In summary, while Tapajós Center Hotel generally provides a clean and organized environment, attention to bathroom cleanliness and better ventilation in rooms could significantly enhance the guest experience.

Staff
The staff at Tapajós Center Hotel receive mixed reviews from guests. Many guests praise the staff for being polite, attentive and professional. They note that the service is excellent with several mentions of great customer service and efficient assistance from reception and housekeeping. The reception staff, in particular, are often described as friendly and accommodating, contributing to a welcoming atmosphere.

However, some guests report negative experiences with certain staff members, particularly at the reception. Complaints include unhelpful, rude and slow service with specific mentions of the night staff lacking communication skills and coming off as unfriendly. There are also instances where guests felt the employees were uninterested and lacked social skills, leading to disappointing interactions.

Despite these mixed reviews, the overall impression of the staff seems to lean towards positive with many appreciating the attentive and polite nature of most employees. The criticism highlights the need for consistent customer service training to ensure all staff members meet the high standards that many guests have experienced.

Wi-Fi
The Tapajós Center Hotel has garnered mixed reviews regarding its Wi-Fi connectivity. While a few guests have found the Wi-Fi to be excellent or good, the majority of feedback highlights persistent issues with internet stability and signal strength. Many reviews note that the Wi-Fi network is poor with frequent drops and fluctuating signals that render it unreliable for consistent use. Guests have also reported that the Wi-Fi signal often does not reach the rooms with sufficient quality, making it challenging to stay connected. Additionally, some experiences with the hotel's staff regarding Wi-Fi issues have been less than satisfactory with complaints about unhelpful responses. Overall, the Wi-Fi performance at Tapajós Center Hotel appears to be its main drawback, often described as very bad or insufficient for an uninterrupted online experience.

Parking
Tapajós Center Hotel offers a variety of parking options, providing both free parking and a spacious parking lot. Guests have praised the ample space and the safety of leaving their car parked on the street, describing it as a quiet area. The parking garage is also free, which adds to the good cost-benefit of staying at the hotel.

However, there are some limitations. The parking lot is mostly uncovered, which could be inconvenient for families with infants or those who prefer covered parking. Additionally, the parking facilities are somewhat basic with some guests mentioning the need for better paving and general maintenance. Despite some negative feedback about the structure and cleanliness, the ample and complimentary parking remains a notable feature for guests.

3 Star
The Tapajós Center Hotel offers a blend of both positive and negative aspects, characteristic of its three-star rating. Guests have noted that while the hotel is cozy and comfortable, it does not quite meet the expectations of a three-star property. The establishment is clean and boasts a good location, although it is in need of maintenance and upgrades. Rooms are spacious but show signs of aging and the facilities are considered old yet reasonably priced.

Service at the hotel is described as decent, but the breakfast options are limited and, for some, fell short of expectations. There have been mentions of less than ideal cleanliness with issues such as fingerprint marks and mold in the bathrooms without windows. Despite these shortcomings, some guests highlighted the hotel's comfort and cleanliness as outstanding, rating services 10/10 in some cases.

However, management and customer service received some criticism with reports of arrogance and poor treatment of guests. Overall, the cost-benefit ratio was appreciated by some, but others felt the quality did not justify the price.


No, Tapajós Center Hotel doesn't have any pool.

No, a spa isn't available at Tapajós Center Hotel.

No, Tapajós Center Hotel doesn't allow dogs.

Yes, parking facilities are available at Tapajós Center Hotel.

No, Tapajós Center Hotel doesn't have a gym.

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