Hotel Los Hidalgos
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Summary of reviewsHotel Los Hidalgos, centrally located in the heart of Santillana del Mar, is highly praised for its prime position and serene surroundings. Guests can easily explore local points of interest, including the historic center and the Altamira Museum, all within a few minutes' walk. The hotel’s proximity to main streets and pedestrian areas offers convenience, making it an ideal base for exploring Cantabria. Free private parking is also a notable perk, enhancing accessibility for those traveling by car. Complementing its superb location, the friendly and attentive staff contribute to a pleasant and welcoming experience.
Breakfast at Hotel Los Hidalgos receives generally favorable feedback. Guests appreciate the varied and plentiful buffet, which includes a range of options such as cold cuts, pastries, cereals, toast, fruits and yogurt. The breakfast offers good value and the quality exceeds expectations for many. The hospitality of the staff during breakfast is often highlighted with particular praise for their friendliness and attentiveness. However, there are occasional mentions of the breakfast being somewhat basic and suggestions for better organization and broader selection. Despite these minor critiques, breakfast is considered a solid and satisfying start to the day.
The rooms at Hotel Los Hidalgos are mostly spacious and clean, providing a comfortable stay. Guests value the cleanliness and the daily maintenance performed by the diligent staff. However, the decor is somewhat outdated and some rooms suffer from inconveniences like the lack of air conditioning and the absence of an elevator. Issues such as damp smells, non-functional drains and occasional pests have been noted, along with discomfort regarding some beds and mattresses. Noise levels can be higher in street-facing rooms or those near the reception. Nonetheless, the spacious and well-maintained rooms, especially those with beautiful views, are appreciated by many guests.
The cleanliness of the hotel elicits mixed reviews. While many guests praise the excellent cleanliness of the rooms and the efforts of staff members like Rosa and Tania, others have reported inadequate cleaning and issues like dust, cobwebs and mold. Despite these concerns, the overall feedback leans towards positive, highlighting daily room servicing and general tidiness.
The staff at Hotel Los Hidalgos stand out for their exceptional service, contributing significantly to the guest experience. Frequently described as friendly, professional and attentive, the staff, including receptionists like Paco, Tania and Lorena, are lauded for their warm and helpful demeanor. Their commitment to guest comfort and efficient handling of any issues creates a welcoming atmosphere, making guests feel at home.
Family-friendly is a key attribute of Hotel Los Hidalgos. The spacious family rooms, convenient location next to a park and proximity to the old town make it an ideal choice for families. The staff's attentiveness and familiar demeanor enhance the welcoming environment. Families appreciate the complete breakfast catering to various dietary needs, along with practical amenities like free parking and assistance with baby strollers. The hotel leaves a positive impression on families, many of whom express a desire to return and recommend it to others.
The wifi quality at Hotel Los Hidalgos varies with a more reliable connection available in the restaurant area, while the connection in the rooms is inconsistent. Guests planning to work or stream from their rooms might find this challenging, though the restaurant provides a good alternative for stable internet access.
In summary, Hotel Los Hidalgos offers an exceptional location, friendly and diligent staff and a largely satisfactory breakfast experience. While the rooms are spacious and clean, some updates and improvements could enhance comfort. The hotel is well-suited for families, providing a welcoming and convenient environment. With excellent staff service and a positive general atmosphere, it stands out as a prime choice for visitors to Santillana del Mar.
Breakfast at Hotel Los Hidalgos receives generally favorable feedback. Guests appreciate the varied and plentiful buffet, which includes a range of options such as cold cuts, pastries, cereals, toast, fruits and yogurt. The breakfast offers good value and the quality exceeds expectations for many. The hospitality of the staff during breakfast is often highlighted with particular praise for their friendliness and attentiveness. However, there are occasional mentions of the breakfast being somewhat basic and suggestions for better organization and broader selection. Despite these minor critiques, breakfast is considered a solid and satisfying start to the day.
The rooms at Hotel Los Hidalgos are mostly spacious and clean, providing a comfortable stay. Guests value the cleanliness and the daily maintenance performed by the diligent staff. However, the decor is somewhat outdated and some rooms suffer from inconveniences like the lack of air conditioning and the absence of an elevator. Issues such as damp smells, non-functional drains and occasional pests have been noted, along with discomfort regarding some beds and mattresses. Noise levels can be higher in street-facing rooms or those near the reception. Nonetheless, the spacious and well-maintained rooms, especially those with beautiful views, are appreciated by many guests.
The cleanliness of the hotel elicits mixed reviews. While many guests praise the excellent cleanliness of the rooms and the efforts of staff members like Rosa and Tania, others have reported inadequate cleaning and issues like dust, cobwebs and mold. Despite these concerns, the overall feedback leans towards positive, highlighting daily room servicing and general tidiness.
The staff at Hotel Los Hidalgos stand out for their exceptional service, contributing significantly to the guest experience. Frequently described as friendly, professional and attentive, the staff, including receptionists like Paco, Tania and Lorena, are lauded for their warm and helpful demeanor. Their commitment to guest comfort and efficient handling of any issues creates a welcoming atmosphere, making guests feel at home.
Family-friendly is a key attribute of Hotel Los Hidalgos. The spacious family rooms, convenient location next to a park and proximity to the old town make it an ideal choice for families. The staff's attentiveness and familiar demeanor enhance the welcoming environment. Families appreciate the complete breakfast catering to various dietary needs, along with practical amenities like free parking and assistance with baby strollers. The hotel leaves a positive impression on families, many of whom express a desire to return and recommend it to others.
The wifi quality at Hotel Los Hidalgos varies with a more reliable connection available in the restaurant area, while the connection in the rooms is inconsistent. Guests planning to work or stream from their rooms might find this challenging, though the restaurant provides a good alternative for stable internet access.
In summary, Hotel Los Hidalgos offers an exceptional location, friendly and diligent staff and a largely satisfactory breakfast experience. While the rooms are spacious and clean, some updates and improvements could enhance comfort. The hotel is well-suited for families, providing a welcoming and convenient environment. With excellent staff service and a positive general atmosphere, it stands out as a prime choice for visitors to Santillana del Mar.
Family Friendly Hotel
Cheap Hotel
Guest Reviews
Hotel Los Hidalgos boasts an exceptional location in the heart of Santillana del Mar. Its proximity to the town center, just a few minutes walk away, allows guests to easily explore local points of interest and the historic center. Nestled next to a serene park, the hotel offers tranquil surroundings while remaining central to all the attractions. The location is perfect for visiting key sites, including the Altamira Museum.
Guests appreciate the convenience of being able to walk to the main streets and pedestrian areas, making it easy to immerse in the town's vibrant atmosphere. Additionally, the hotel’s strategic position is ideal for exploring other parts of Cantabria. The availability of free private parking is a significant perk, simplifying the logistics for those traveling by car.
The exceptional location is complemented by the friendly and attentive staff, making the overall experience pleasant and welcoming. Whether for a tranquil getaway or an adventure through the historic and cultural sites of Santillana del Mar, Hotel Los Hidalgos stands out as a prime choice for visitors.
Hotel Los Hidalgos receives largely positive feedback for its breakfast offerings. Reviewers often highlight the varied and plentiful buffet, describing it as more than satisfactory with enough variety to keep guests full throughout the day. The quality-price ratio frequently impresses guests and many find the breakfast offerings to exceed their expectations. The inclusion of items like cold cuts, pastries, cereals, toast, fruits and yogurt are appreciated, contributing to a complete breakfast experience.
The staff’s hospitality, particularly during breakfast, is often mentioned positively with guests noting their friendliness and attentiveness. The breakfast setting is noted for its cleanliness, which enhances the overall dining experience. However, some reviews indicate that the breakfast could benefit from better organization and a broader selection, mentioning occasional scarcity and lack of replenishment of certain items.
While some guests enjoy the commendable variety and plentiful nature of the buffet, others perceive it as basic, sometimes describing it as simple but sufficient. A few reviews highlight the use of industrial pastries and limited options, suggesting areas for improvement. Despite these mixed reviews on variety and richness, the breakfast at Hotel Los Hidalgos generally leaves a favorable impression, making it a solid choice for travelers appreciating good value and a hearty start to their day.
Hotel Los Hidalgos offers rooms that are predominantly spacious and comfortable, accommodating guests with ample space to relax. Many visitors have highlighted the clean and tidy nature of the rooms with several noting the room's cleanliness as a positive aspect. The hotel maintains a charming and functional ambiance, albeit with a somewhat outdated decor. Renovated bathrooms provide a refreshing contrast to the older aesthetic of the overall rooms.
However, the accommodation does come with some drawbacks. Notably, there is no elevator, which could be inconveniencing especially for those with rooms on higher floors. A consistent point of mention is the lack of air conditioning, which can be quite uncomfortable during hotter periods. Additionally, some rooms suffer from issues such as damp smells, non-functional drains and occasional ant infestations. Beds and mattresses have been critiqued for discomfort with some experiencing old or worn-out furniture.
While the location is practical, the noise level can be higher for rooms facing the street or situated close to reception. Despite these drawbacks, it's clear that the hotel's large, well-maintained rooms with beautiful views do provide a pleasant stay for many, though there's a consensus that a renovation would significantly improve the overall experience.
Hotel Los Hidalgos receives mixed reviews regarding its bedding. Many guests found the beds to be quite comfortable, emphasizing the overall comfort of the beds and the cleanliness of the rooms. However, a significant number of reviews highlight various issues with the mattresses and pillows. Complaints include worn-out and deformed mattresses, beds that squeak and pillows that are either too thin or too soft. Some beds are described as hard, narrow or causing guests to sink towards the middle. Guests staying in triple rooms reported particularly poor experiences with the third bed. There are also remarks about the outdated condition of the bedding and bed linens with some guests noting yellowed bedspreads and old sheets. While some visitors enjoyed a good night’s sleep, others clearly feel that the hotel’s bedding needs urgent updating.
Hotel Los Hidalgos presents a mixed experience when it comes to cleanliness. On the positive side, many guests have praised the hotel for its excellent cleanliness, noting that the rooms and beds are very clean and comfortable. The premises are generally tidy and many found the rooms to be cleaned daily. Exceptional efforts from the cleaning staff and receptionists like Rosa and Tania have also been highlighted for maintaining good order and cleanliness throughout the hotel.
However, some reviews point out significant areas needing improvement. Instances of poor-quality cleaning, dusty areas and visible cobwebs were notably mentioned. Issues with the shower curtain and overall old infrastructure that could benefit from renovation were raised. There were also complaints about humidity signs, mold and unclean areas that made some guests feel the cleanliness was lacking. The mixed experiences suggest that while some find the hotel's cleaning standards satisfactory, others have encountered notable lapses that could detract from an otherwise pleasant stay.
Hotel Los Hidalgos boasts an exceptional staff that significantly enhances the guest experience. Reviews consistently highlight the kindness, professionalism and attentiveness of the team. The staff members are frequently described as friendly, accommodating and always willing to go the extra mile to ensure guests' comfort. Paco and his team, including receptionists like Tania and Lorena, receive particular praise for their warm and helpful demeanor, ensuring that every guest feels welcomed and well cared for.
The hotel staff's diligent service extends from the reception to the parking area, displaying a commitment to addressing any issues efficiently and effectively. This personalized attention, along with the staff's approachable and pleasant nature, creates a friendly atmosphere that makes guests feel like they are at home.
Moreover, the overall treatment from the staff, characterized by their smiling welcomes and willingness to assist with any need, contributes significantly to the positive experience. Guests have noted the excellent service, from the handling of check-ins to their support throughout the stay, even during challenging times like the COVID-19 pandemic. The exceptional service culture at Hotel Los Hidalgos makes it a standout choice for travelers seeking both comfort and exemplary hospitality.
The wifi experience at Hotel Los Hidalgos varies depending on the area of the hotel. Guests have generally found the wifi to be good in the restaurant, making it a reliable spot for those needing internet access during meals. However, the wifi quality in the rooms is more inconsistent with reports of frequent dropouts and slow or weak connections in some areas. For those planning to work or stream entertainment from their rooms, it might be necessary to seek other areas within the hotel where the signal is stronger. Overall, while the wifi works well in certain parts of the hotel, improvements could be made to ensure a more stable and robust internet connection throughout.
Hotel Los Hidalgos appears to be a top choice for families seeking a pleasant and convenient stay. It boasts a family-friendly environment and amenities, making it an ideal destination for family tourism. Guests appreciate the spacious family rooms which provide ample space for luggage and the well-appointed accommodations. The staff is described as attentive and familiar, enhancing the welcoming atmosphere of the hotel.
The hotel's location is another highlight, situated very close to the center and next to a park, offering a perfect spot for children to play and families to enjoy leisurely time together. The proximity to the old town adds a cultural touch to the visit, making it a convenient base for exploring local landmarks.
Families have expressed satisfaction with the complete breakfast provided, catering to various dietary needs, including lactose and gluten-free options. Additionally, practical amenities such as free parking and assistance with baby strollers add to the convenience.
Despite a minor downside noted about the kids' room, the overall feedback suggests that Hotel Los Hidalgos excels in creating a friendly and supportive environment for families.
This family-owned and operated hotel leaves a positive impression with many stating it's a place they would return to and recommend to other families.
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Location
Guests appreciate the convenience of being able to walk to the main streets and pedestrian areas, making it easy to immerse in the town's vibrant atmosphere. Additionally, the hotel’s strategic position is ideal for exploring other parts of Cantabria. The availability of free private parking is a significant perk, simplifying the logistics for those traveling by car.
The exceptional location is complemented by the friendly and attentive staff, making the overall experience pleasant and welcoming. Whether for a tranquil getaway or an adventure through the historic and cultural sites of Santillana del Mar, Hotel Los Hidalgos stands out as a prime choice for visitors.
Breakfast
The staff’s hospitality, particularly during breakfast, is often mentioned positively with guests noting their friendliness and attentiveness. The breakfast setting is noted for its cleanliness, which enhances the overall dining experience. However, some reviews indicate that the breakfast could benefit from better organization and a broader selection, mentioning occasional scarcity and lack of replenishment of certain items.
While some guests enjoy the commendable variety and plentiful nature of the buffet, others perceive it as basic, sometimes describing it as simple but sufficient. A few reviews highlight the use of industrial pastries and limited options, suggesting areas for improvement. Despite these mixed reviews on variety and richness, the breakfast at Hotel Los Hidalgos generally leaves a favorable impression, making it a solid choice for travelers appreciating good value and a hearty start to their day.
Rooms
However, the accommodation does come with some drawbacks. Notably, there is no elevator, which could be inconveniencing especially for those with rooms on higher floors. A consistent point of mention is the lack of air conditioning, which can be quite uncomfortable during hotter periods. Additionally, some rooms suffer from issues such as damp smells, non-functional drains and occasional ant infestations. Beds and mattresses have been critiqued for discomfort with some experiencing old or worn-out furniture.
While the location is practical, the noise level can be higher for rooms facing the street or situated close to reception. Despite these drawbacks, it's clear that the hotel's large, well-maintained rooms with beautiful views do provide a pleasant stay for many, though there's a consensus that a renovation would significantly improve the overall experience.
Beds
Cleanliness
However, some reviews point out significant areas needing improvement. Instances of poor-quality cleaning, dusty areas and visible cobwebs were notably mentioned. Issues with the shower curtain and overall old infrastructure that could benefit from renovation were raised. There were also complaints about humidity signs, mold and unclean areas that made some guests feel the cleanliness was lacking. The mixed experiences suggest that while some find the hotel's cleaning standards satisfactory, others have encountered notable lapses that could detract from an otherwise pleasant stay.
Staff
The hotel staff's diligent service extends from the reception to the parking area, displaying a commitment to addressing any issues efficiently and effectively. This personalized attention, along with the staff's approachable and pleasant nature, creates a friendly atmosphere that makes guests feel like they are at home.
Moreover, the overall treatment from the staff, characterized by their smiling welcomes and willingness to assist with any need, contributes significantly to the positive experience. Guests have noted the excellent service, from the handling of check-ins to their support throughout the stay, even during challenging times like the COVID-19 pandemic. The exceptional service culture at Hotel Los Hidalgos makes it a standout choice for travelers seeking both comfort and exemplary hospitality.
Wi-Fi
Family
The hotel's location is another highlight, situated very close to the center and next to a park, offering a perfect spot for children to play and families to enjoy leisurely time together. The proximity to the old town adds a cultural touch to the visit, making it a convenient base for exploring local landmarks.
Families have expressed satisfaction with the complete breakfast provided, catering to various dietary needs, including lactose and gluten-free options. Additionally, practical amenities such as free parking and assistance with baby strollers add to the convenience.
Despite a minor downside noted about the kids' room, the overall feedback suggests that Hotel Los Hidalgos excels in creating a friendly and supportive environment for families.
This family-owned and operated hotel leaves a positive impression with many stating it's a place they would return to and recommend to other families.
No, Hotel Los Hidalgos doesn't have any pool.
No, a spa isn't available at Hotel Los Hidalgos.
No, Hotel Los Hidalgos doesn't allow dogs.
No, parking facilities aren't available at Hotel Los Hidalgos.
No, Hotel Los Hidalgos doesn't have a gym.
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