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Summary of reviewsEl Embajador, a Royal Hideaway Hotel, is a top-rated hotel in Santo Domingo that offers exceptional services and facilities. The hotel's location is ideal for guests who want to stay in a quiet area close to places of interest, good restaurants and malls. The breakfast is exceptional with a wide variety of options and small yet important details that make it complete and delicious. The hotel rooms are spacious, modern and clean with top-notch bedding and amenities. The hotel's exceptional cleanliness and hygiene standards are highly praised by guests. The staff is professional, courteous and helpful with excellent customer service. The pool area is fantastic with a beautiful garden and pool and the beds are very comfortable, making for a good night's sleep. Overall, El Embajador, a Royal Hideaway Hotel, is a luxurious paradise that oozes charm and class from every angle, making it worth every penny. Show more
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Luxury Hotel
This hotel is known for its elegant design and comfortable accommodations. It offers a large, clean swimming pool and extensive buffet options. The rooms are spacious and elegantly appointed, with friendly and eager-to-please staff, making it a top choice in Santo Domingo.
Hotel Taking Steps Towards Sustainability
This hotel implements several green practices including recycling, using LED light bulbs, and employing eco-friendly cleaning products. It also features a grey water recycling system and a living plant wall, showcasing a commitment to reducing its environmental impact.
Hotel for Honeymoon
This hotel offers a luxurious experience with spacious rooms and suites, exclusive services, and lush tropical gardens. It's a legendary 5-star hotel known for its elegance and exceptional service, making it ideal for a memorable honeymoon.
Hotel with Spa
This hotel features a full spa and health club, offering a range of treatments including massages, aerobics, and beauty therapies. Guests have access to a sauna, sundeck, and an outdoor swimming pool, making it a top choice for relaxation and wellness.
Family Friendly Hotel
This hotel is known for its elegance and comprehensive amenities, including a large swimming pool and beautiful gardens. It offers a comfortable and luxurious experience for families.
Romantic Hotel
Offering stunning views and a relaxing atmosphere, this hotel provides stylish guestrooms with modern conveniences. The personalized service and luxurious amenities create a romantic and comfortable stay.
Hotel with Swimming Pool
This hotel features a large and inviting swimming pool surrounded by lush vegetation, offering a relaxing and elegant atmosphere. It provides spacious and comfortable rooms, enhancing the overall experience with its top-notch amenities.
Outdoor Pool
Business Hotel
This hotel offers elegant rooms and extensive facilities, including meeting spaces and business services. It provides a sophisticated environment for business travelers with high-quality service.
Hotel with Parking
El Embajador offers private parking on site with the possibility of charges, along with accessible parking and an electric vehicle charging station. Valet parking and free car park options are also available.
EV charging stations
Accessible Hotel
This hotel is accessible and offers wheelchair access. Upper floors are accessible by elevator, and some suites include a walk-in shower and a bath.
Hotel with Gym
Offers a fitness center with a range of equipment for a complete workout. The facilities are designed to cater to both casual and serious fitness enthusiasts.
Hotel with EV Charging Stations
As a Royal Hideaway Hotel, it provides a luxurious experience with high standards of service. Including EV charging positions it as a modern hotel catering to environmentally aware guests.
5-Star Hotel
This hotel is known for its elegance and classic luxury, offering a refined experience with spacious rooms and lush gardens. It provides a full-service spa, gourmet dining, and a tranquil atmosphere, making it a top choice for discerning travelers.
Hotel with Outdoor Pool
This hotel offers a luxurious outdoor pool experience with a sparkling outdoor pool set within lush tropical gardens. Guests can also enjoy an indoor pool, a poolside bar, and extensive spa facilities including a sauna and jacuzzi.
Hotel for Yoga
Room Types
Executive Jr. SuiteThis suite has a cable TV, air conditioning and a complimentary Press Reader.
Ambassador Royal Junior SuiteThis spacious suite features a hot tub, 52" cable TV, air conditioning and a complimentary Press Reader. It includes access to the Ambassadors Lounge.
The Ambassadors Lounge includes:
- Private reception for check-in and check-out
- Private lounge with TV room and reading area
- Newspapers
- Complimentary continental breakfast in the lounge
- Snacks during the day and evening
- Complimentary coffee, tea and water
Ambassador Executive Junior SuiteThis suite features a hot tub, cable TV, air conditioning and a complimentary Press Reader. It includes access to the Ambassadors Lounge.
The Ambassadors Lounge includes:
- Private reception for check-in and check-out
- Private lounge with TV room and reading area
- Newspapers
- Complimentary continental breakfast in the lounge
- Snacks during the day and evening
- Complimentary coffee, tea and water
Royal Executive Junior SuiteThis suite features a hot tub, 41" cable TV, air conditioning and a complimentary Press Reader. It includes access to the Royal Level Lounge.
The Royal Level Lounge includes:
- Private reception for check-in and check-out
- Private lounge with TV room and reading area
- Terrace with views of the Caribbean Sea
- Complimentary a la carte breakfast in the lounge
- Snacks during the day and evening
- Complimentary national drinks, coffee, tea, soda and water
- Access to 8th floor gastronomic restaurant for lunch and dinner
Ambassador Royal SuiteThis suite features a hot tub, 94" cable TV, air conditioning and a complimentary Press Reader. It includes access to the Royal Level Lounge.
The Royal Level Lounge includes:
- Private reception for check-in and check-out
- Private lounge with TV room and reading area
- Terrace with views of the Caribbean Sea
- Complimentary a la carte breakfast in the lounge
- Snacks during the day and evening
- Complimentary national drinks, coffee, tea, soda and water
- Access to 8th floor gastronomic restaurant for lunch and dinner
Suite with Pool ViewProviding free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as pool views. The unit offers 3 beds.
Guest Reviews
8.8
Excellent
Location
El Embajador, a Royal Hideaway Hotel, has a great location according to guest reviews. While it may be a little far from some tourist areas, it is situated in a quiet area close to places of interest. The hotel is also near many good restaurants and malls. Guests appreciated the modern rooms and quality of the food. The hotel grounds, including a beautiful garden and pool, added to the overall experience. While communication with staff could be improved, guests felt safe and the location was ideal for their stay in Santo Domingo.
Breakfast
The breakfast at El Embajador, a Royal Hideaway Hotel, is exceptional according to guests. Many visitors enjoyed the wide variety of options, including non-dairy milk and the small yet important details that were offered. The breakfast menu was described as complete and delicious with some stating it was the best they have experienced. Additionally, guests appreciated the view of the pool while enjoying their breakfast. The cleanliness of the hotel was also praised, as well as the comfort of the beds and the friendliness of the staff. While some guests mentioned a desire for more variety in the breakfast menu, others found it to be very good and attentive. Snacks on the 5th floor were also mentioned as very good. Overall, the breakfast at El Embajador was a highlight of many guests' stays.
Rooms
If you're looking for a luxurious stay in Santo Domingo, you might want to check out El Embajador, a Royal Hideaway Hotel. Based on guest reviews, the hotel rooms are known for being spacious, modern and clean. The bedding and amenities are top-notch with some rooms even having a separate sitting area. Although some guests were not fond of the bathroom being open to the bedroom, others appreciated the stylish design. Most guests commented on the high levels of cleanliness throughout the hotel, including the rooms. The location is also noted as convenient and some rooms have a pleasant garden view. The staff is generally friendly and helpful. Overall, it seems like a great place for a comfortable and trendy stay.
Beds
If you're looking for a comfortable and cozy stay, El Embajador, a Royal Hideaway Hotel, is the perfect place for you. Many guests have praised the comfortable beds and pillows, making for a good night's sleep. One reviewer described the beds as "very comfortable," while another simply said "comfortable bed." Guests also mentioned the spaciousness of the rooms which included a mini living room, perfect for lounging. The bathrooms were also highly rated with modern amenities. In addition, guests raved about the delicious food served at the hotel restaurant. Overall, a stay at El Embajador promises comfortable accommodations and an enjoyable experience.
Cleanliness
El Embajador, a Royal Hideaway Hotel, is a top-rated hotel in Santo Domingo. Multiple guests have commented on the hotel's exceptional cleanliness and hygiene standards with many praising the modern and comfortable rooms. The daily cleaning services are excellent, leading to immaculate accommodations throughout guests' stays. The hotel's location, elegance and cleanliness all contribute to an enjoyable and relaxing stay. However, a few reviews mentioned deterioration and poor service, yet, the overwhelming majority of reviews praised the excellent facilities, modern amenities, exceptional service and attention to detail. Overall, this hotel would be an excellent choice for travelers who value cleanliness, quality and service.
Staff
The staff at El Embajador, a Royal Hideaway Hotel, received high praise from guests. Many highlighted the excellent customer service with specific mentions of staff members such as Yethzabel and Carlos who went above and beyond to make guests feel welcome. The majority of the staff were described as professional, courteous and helpful with some guests feeling truly welcomed during their stay. Room service was noted to be excellent with attentive and friendly staff. However, there were some instances where guests felt that front desk staff could have been more helpful and informative upon check-in. Despite this, the hotel's staff received overwhelmingly positive comments from guests with only a few critical reviews citing unprofessional behavior at reception. Overall, guests felt that the staff's service contributed to a clean and welcoming environment at El Embajador.
Pool
Guests of El Embajador, a Royal Hideaway Hotel, have given positive reviews of the hotel's pool. Some guests have described the pool as "fantastic" and "very nice," while others have praised the hotel's "beautiful garden and pool." One guest mentioned that the pool had recently been renovated. Despite this, there were some negative reviews from guests who were disappointed that the pool was closed during their stay or that they were not notified of its closure beforehand. However, for those who were able to use the pool, they enjoyed the option to swim laps, relax poolside with cocktails and eat by the pool. Overall, the pool area at El Embajador was a highlight for many guests along with its gym and restaurant with garden and pool views.
5 Star
El Embajador, a Royal Hideaway Hotel is an exceptional five-star hotel in Santo Domingo. Guests have had an unforgettable experience during their stay with exceptional services and facilities. The fast check-in process and perfect breakfast have received high praise. The hotel's beautiful location and excellent attention have made it the best option in Santo Domingo. Although one guest was disappointed with the restaurant, they found a perfect alternative just outside the hotel's grounds. Despite the higher price, guests found the accommodation to be well-equipped and of excellent quality. The hotel staff has received high praise, except for one guest's negative experience with the restaurant manager. Despite this, the hotel met all the necessary health and quality standards. Overall, guests highly recommend El Embajador, a Royal Hideaway Hotel and call it a truly five-star royal hotel.
Luxury
El Embajador, a Royal Hideaway Hotel, is a luxurious paradise that oozes charm and class from every angle. The hotel staff are professional, friendly and dedicated to making your stay extraordinary. Guests can indulge in the VIP area, which is nothing short of amazing. The spacious and tastefully decorated rooms offer amazing views of the hotel surroundings. Although some reviews highlight restaurant management and burnt food, guests are quick to point out that there are wonderful dining options outside the hotel. All in all, there is no denying that this truly 5-star royal hotel is worth every penny.
Yes, El Embajador, a Royal Hideaway Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at El Embajador, a Royal Hideaway Hotel.
No, El Embajador, a Royal Hideaway Hotel doesn't allow dogs.
Yes, parking facilities are available at El Embajador, a Royal Hideaway Hotel.
Yes, El Embajador, a Royal Hideaway Hotel has a gym.