GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM

Santo Domingo , , Arzobispo Merino Con Emiliano Tejera, Zona Colonial (Show on Map)


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Summary of reviewsThe GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM in Santo Domingo consistently receives positive reviews, mostly driven by its strategic location, historical charm and high-quality service. Situated in the heart of the historic Colonial Zone, the hotel is within walking distance to various cultural attractions, monuments, museums and vibrant plazas. This prime location, combined with the Colonial architecture and modern amenities, offers guests a unique and charming experience. The rooftop terrace is particularly praised for its panoramic views and pleasant ambiance, enhancing both breakfast and evening relaxation.

Breakfast at the hotel is widely appreciated for being fresh, delicious and plentiful. Guests enjoy a variety of options, including authentic Dominican choices and the experience is elevated by the rooftop setting. Despite some critiques about the lack of variety and occasional basic offerings, the majority of guests find the breakfast enjoyable, complemented by attentive and friendly service. The rooftop setting remains a highlight for both breakfast and dinner, although there are suggestions for menu improvement and more enthusiasm in the terrace bar service.

The rooms receive mixed reviews, but many guests commend their comfort, cleanliness and modern decor. There are positive mentions of spacious, well-maintained rooms with comfortable beds and large, clean bathrooms. However, some rooms are noted for being small and dimly lit with a few requiring updates. The newer, renovated rooms fare better in guest reviews, appreciated for their cleanliness and comfort.

Cleanliness throughout the hotel stands out positively with many reviewers mentioning the well-maintained and fresh atmosphere. While a few guests point out occasional lapses in room cleanliness, the general consensus reflects a high standard of hygiene.

The hotel's staff receive accolades for their friendliness, attentiveness and professionalism. From reception to housekeeping and restaurant staff, the service is highlighted as a significant asset of the hotel. Specific staff members are frequently mentioned for their exceptional service, contributing to a welcoming and helpful environment.

WiFi experiences at the hotel are mixed. While the connection in public areas is often praised for being strong and reliable, issues with connectivity in the rooms are commonly reported. Efforts by the staff to address these issues are noted, but in-room WiFi remains an area for improvement.

Parking at the hotel is appreciated for its security and ease of access, though it comes with an additional fee and space is often limited and narrow, presenting challenges for larger vehicles.

The hotel also caters well to families, offering safe walking areas and recommendations for family activities, although specific requests such as children's beds are not always met. The vibrant nightlife surrounding the hotel is a strong draw for guests with the lively atmosphere, terrace activities and various nearby bars and restaurants providing ample entertainment. Noise from the nightlife, however, can be a drawback for those sensitive to sound at night.

Overall, the comfortable beds, strategic location, charming ambiance and exceptional service make the GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM a popular choice for travelers seeking to explore the historic beauty of Santo Domingo.
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Categories
Hotel for Honeymoon

Family Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

3-Star Hotel

Room Types
King Room - Non-Smoking Featuring free toiletries, this double room includes a private bathroom with a bath or a shower. The double room features air conditioning, a minibar, a coffee machine, a wardrobe, as well as a TV with streaming services. The unit has 1 bed.

Queen Room - Non-Smoking Offering free toiletries, this double room includes a private bathroom with a bath or a shower. The double room offers air conditioning, a minibar, a coffee machine, a wardrobe and a TV with streaming services. The unit has 1 bed.

Queen Room with Two Queen Beds - Non-Smoking Featuring free toiletries, this quadruple room includes a private bathroom with a bath or a shower. This quadruple room is air-conditioned and has a TV with streaming services, a minibar, a coffee machine and a wardrobe. The unit has 2 beds.

Two-Bedroom Queen Room with Two Queen Beds, Non-Smoking Featuring free toiletries, this quadruple room includes a private bathroom with a bath or a shower. The quadruple room features air conditioning, a minibar, a coffee machine, a wardrobe, as well as a TV with streaming services. The unit has 2 beds.

Twin Room with Two Single Beds, Mobility Accessible Room and Roll-In Shower, Non-Smoking Offering free toiletries, this twin room includes a private bathroom with a bath or a shower. The twin room offers air conditioning, a minibar, a coffee machine, a wardrobe, as well as a TV with streaming services. The unit has 2 beds.

Twin Room - Non-Smoking Featuring free toiletries, this twin room includes a private bathroom with a bath or a shower. The twin room features air conditioning, a minibar, a coffee machine, a wardrobe, as well as a TV with streaming services. The unit has 2 beds.

Bright Twin Room - Non-Smoking Featuring free toiletries, this quadruple room includes a private bathroom with a hairdryer. The quadruple room features air conditioning, a minibar, a coffee machine, a wardrobe, as well as a TV with streaming services. The unit has 2 beds.

Bright Queen Room with Two Queen Beds - Non-Smoking Offering free toiletries, this quadruple room includes a private bathroom with a hairdryer. The air-conditioned quadruple room offers a TV with streaming services, a minibar, a coffee machine and a wardrobe. The unit offers 2 beds.

Queen Room in the Colony Building - Non-Smoking This air-conditioned quadruple room is comprised of a TV with streaming services, a private bathroom as well as a balcony. The unit has 1 bed.

Bright Queen Room - Non-Smoking Featuring free toiletries, this quadruple room includes a private bathroom with a hairdryer. This quadruple room is air-conditioned and has a TV with streaming services, a minibar, a coffee machine and a wardrobe. The unit has 1 bed.

Guest Reviews
Location
GRAN HOTEL EUROPA TRADEMARK COLLECTION by Wyndham boasts a prime location in the heart of Santo Domingo's historic Colonial Zone. Guests consistently praise the hotel's proximity to numerous monuments, restaurants, shops and cultural attractions, making it an ideal base for sightseeing and exploring the rich history of the area. The hotel is surrounded by historical landmarks, museums and vibrant plazas, all within a short, comfortable walking distance. This central position is not only convenient but also provides a safe environment, often highlighted by its proximity to police-guarded areas ensuring tourist safety.

The beautiful colonial architecture of the hotel, combined with modern amenities, creates a charming and stylish ambiance that enhances the overall guest experience. Many reviews mention the delightful rooftop terrace, offering panoramic views and a great spot for breakfast or a relaxing evening. Guests appreciate the exceptional service from the friendly and attentive staff, complementing the location's accessibility to major tourist sites.

Whether visiting for a short stay or an extended exploration, the hotel’s location offers easy access to the colonial library, parks, restaurants, bars and the main shopping street. This seamless blend of prime location, historical charm, modern comfort and outstanding service cements GRAN HOTEL EUROPA as a top choice for travelers wanting to immerse themselves in the historic beauty of Santo Domingo.

Breakfast
The breakfast experience at GRAN HOTEL EUROPA TRADEMARK COLLECTION by Wyndham garners a diverse range of opinions from guests. Generally, the breakfast is praised for being delicious, fresh and plentiful. Many guests enjoy the variety and the delightful setting on the rooftop terrace, which adds a charming and picturesque touch to their mornings.

The breakfast buffet often receives high marks for its completeness and quality, featuring a wide selection that caters to different tastes, including authentic Dominican options. Friendly and attentive staff enhance the breakfast experience, providing excellent service and maintaining a welcoming atmosphere.

Several guests highlight specific aspects like the rooftop location, which offers a spectacular view, making the dining experience even more enjoyable. Some also appreciate the early service starting at seven, adding to the convenience of their stay.

However, a few reviews suggest that there could be an improvement in the variety of options offered with some guests noting that the buffet can become repetitive and occasionally lacks variety. There are also mixed feelings about the breakfast's quality on certain days and some found it overly basic or lacking in certain areas, such as fresh fruit or better drink options.

Overall, the breakfast at GRAN HOTEL EUROPA is widely appreciated for its delicious and diverse offerings, courteous staff and the delightful experience of dining on the rooftop terrace.

Dinner
Gran Hotel Europa's dining experience is highlighted by its rooftop setting, providing guests with a delightful ambiance for both breakfast and dinner. Many guests praised the food and the bar service, mentioning the exceptional attention from staff members like Camila, Yuleise and Mary. The rooftop bar and breakfast selection received commendations for being fabulous and the overall meal quality at the terrace restaurant was described as very nice and tasty. The terrace itself is appreciated not just for dining but also as a lovely spot for enjoying events and sunrises.

However, while the rooftop setting is attractive, some guests felt that the terrace bar could have shown more enthusiasm and suggested improvements to the menu in the terrace area. There were also mentions that the restaurant is undergoing renovations and that meals in general were basic, reflecting a broader issue in town. Some guests wished for lunch and especially dinner to be more regularly available on the roof terrace.

Overall, the rooftop restaurant and bar are well-regarded, but there's room for improvement in terms of menu offerings and the overall dining experience.

Rooms
The rooms at the Gran Hotel Europa Trademark Collection by Wyndham present a range of experiences. Many guests praised the rooms for their comfort, cleanliness and modern decor. Spacious and well-maintained rooms with amenities such as comfortable beds and large, clean bathrooms, were highlighted positively. Some rooms were found to be beautifully decorated, cozy and faithful to the images shown on booking platforms.

However, there were recurring critiques regarding the size and lighting of some rooms. Many guests noted that several rooms were small and lacked windows, leading to a dimly lit and enclosed feeling. Additionally, some rooms were described as outdated and in need of renovation with mentions of musty smells and minor maintenance issues such as broken fixtures.

Despite these criticisms, the modern and renovated rooms on the newer side of the hotel were well-received for their cleanliness, comfort and overall pleasant stay. The colonial-themed decor added character and rooms with terraces or large windows were particularly appreciated for their spaciousness and natural light. The hotel appears to offer a mix of well-appointed, modernized rooms alongside more basic, older ones, catering to various preferences and expectations.

Beds
The beds at the GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM receive high praise in guest reviews for their comfort and quality. Many guests consistently describe the beds as comfortable or very comfortable, enhancing the overall positive experience of their stay. The rooms are often cited as cozy and the recently renovated accommodations add to the sense of comfort. Soft pillows complement the beds well, contributing to a restful sleep. Options for both queen and king-sized beds are appreciated by guests, though some find the queen-sized beds too small for two people. There are occasional mentions of minor issues, such as a few beds being creaky, noisy or sinking on one side and some guests note that certain mattresses could use an update. Despite these isolated concerns, most visitors are satisfied with many highlighting the beds as a standout feature of their stay. The hotel provides a variety of room types and the bedding is described as good and clean, ensuring a comfortable rest for guests.

In summary, the consensus is clear: the GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM excels in offering comfortable and inviting beds, contributing significantly to an enjoyable and restful guest experience.

Cleanliness
GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM generally impresses with its cleanliness. Many reviews highlight that the hotel and its rooms are very clean, well-maintained and exude a fresh atmosphere. Guests appreciate the modern, clean facilities and the hotel's excellent attention to cleaning and maintenance. The rooms are often described as clean, comfortable and spacious with well-organized amenities. Positive remarks also extend to the hotel’s overall cleanliness and the upkeep of its modern colonial architecture, which adds a unique charm to the stay.

However, there are occasional remarks about lapses in cleanliness. Some guests noted issues such as dirty sheets, other people's hairs and unpleasant smells in certain rooms and bathrooms. Specific areas like floors and shower heads sometimes required better attention. Despite these occasional hiccups, the frequent references to impeccable and exceptional cleanliness reflect a predominantly positive guest experience regarding the hotel's hygiene standards.

Staff
The staff at GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM receive consistently high praise from guests, who frequently highlight their friendliness, attentiveness and professionalism. The reception and check-in teams, in particular, are often recognized for being welcoming and helpful. Guests appreciate the warm and courteous service provided by the hotel personnel, from the reception and cleaning staff to the restaurant and bar teams.

Several reviews commend specific staff members, such as Adrian Sanchez at the front desk and Maria Jose, for their exceptional service. The staff’s multilingual abilities are also noted positively with employees who can speak both English and French. However, while the majority of feedback is overwhelmingly positive, there are occasional reports of unsatisfactory experiences, including instances of rude behavior or unhelpful reception staff.

Despite these few negative incidents, the overall impression is that the hotel's staff are a significant asset, contributing greatly to the guests' positive experiences. The combination of friendly, attentive and accommodating service helps create a welcoming environment that many guests appreciate and remember.

Wi-Fi
At 'GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM,' guests have had mixed experiences with the WiFi. On the positive side, many appreciated the powerful and fast connectivity with phrases like "powerful and fast WiFi" and "WiFi always active and fast" frequently mentioned. The connection in the lobby garnered praise for being free and reliable, described as "free and great" and "works perfectly."

However, the consistency of the WiFi in the rooms was a point of concern. Several guests noted that while it worked well in common areas and reported an "excellent" location and WiFi pairing, issues arose in the rooms themselves. Reviews highlighted problems such as "WiFi doesn't reach all the rooms," "very slow at times," and even complete lack of service with one noting, "internet connection did not work."

Efforts by the hotel staff to address these issues were acknowledged with some stating that they received calls to resolve WiFi problems. Yet, despite these interventions, spotty room connectivity persisted for some guests, who found the service "limited" and intermittent.

Overall, while the WiFi service is heralded as strong and satisfactory in public areas, there remains room for improvement in the in-room experience to ensure uniformly high connectivity throughout the hotel.

Parking
Parking at GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM is frequently mentioned by guests. The hotel provides secure and easy-to-access parking options, including a private garage, which many guests appreciate for its safety. However, there are several points of consideration.

Guests have highlighted that parking comes with an additional fee, which some found to be a bit steep. While secure parking is seen as a necessity and an added bonus in the neighborhood, the extra cost was an unexpected surprise for some. Moreover, the parking space itself is often described as limited, narrow and tight, which can be challenging for larger vehicles. Some guests also mentioned a degree of inconvenience in exiting the parking area.

Overall, while the availability of private, onsite and secure parking is definitely a plus, it may come with added costs and spatial limitations that future guests should be prepared for.

Family
The GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM offers various family-friendly amenities and is situated in an ideal location for families, especially those with kids. Guests have appreciated the safe area for walking and the recommendations for family activities in the zona colonial. The hotel staff is known for being friendly, attentive and supportive towards families, resolving issues like finding solutions for baby beds.

The rooms are comfortable and spacious, accommodating families well with large bathrooms and ample space for children to move around. However, there were instances where specific requests for children's beds were not met, despite prior confirmation. The presence of a kids' playground is a noted convenience. Overall, the hotel provides a comfortable stay for families looking to explore the area together.

Nightlife
Situated in the heart of the city, GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM offers guests the opportunity to experience the vibrant nightlife of the colonial zone. The area around the hotel is bustling with lively squares, numerous restaurants and bars, making it a great destination for those looking to explore the local night scene. Many guests noted the exceptional terrace with live music, which provides a perfect backdrop for evening drinks and socializing.

The hotel's proximity to various nightlife activities ensures that there is always something exciting happening nearby. The friendly staff, including Alexandra and Alex, add to the experience by engaging with guests and even offering bachata dance lessons. The nightlife ambiance is highly praised with guests enjoying a safe environment to walk around at night and a plethora of recommended places to visit.

However, this vibrant nightlife comes with some drawbacks. Guests frequently mentioned the noise from nearby street music, bars and the hotel's own terrace activities, which can be quite loud, especially on Friday nights and during late-night parties. Those sensitive to noise may find it challenging to sleep due to the disturbances from partying youths, loud DJs and noisy hallways. Despite these issues, the energy and excitement of the area make it a hotspot for travelers seeking an engaging nightlife experience.

3 Star
GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM offers a satisfactory experience aligned with its three-star rating. Guests frequently comment on the good price-quality ratio, describing it as a great value for the price paid. The overall service is considered reasonable and meets the expectations for a hotel in this category. While the rooms are generally noted to be small and some lacking windows, the stay is often deemed worth the cost for those looking for a budget-friendly option. The facilities are described as basic, adhering to three-star standards. However, there are mentions of an older design and small bathrooms with strong smells. The breakfast offerings have been criticized as expensive and of low quality. Despite this, many visitors feel the hotel provides a good overall stay for its price and star category.

Business
GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM offers a convenient and functional setting for business travelers. The hotel is centrally located, making it a practical choice for those on business trips. Guests frequently appreciate the courteous and professional staff, adding to the overall suitability for a business stay.

The hotel provides necessary business-friendly amenities, including free business center services and meeting rooms. There are well-established working areas, which make it an even more appealing option for a short business stay. Although some users experienced issues with VPN connectivity on the WiFi and noted the absence of visual leaflets for information, the central location and overall positive features make it advantageous for business travelers.

Accessible
The GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM is praised for being a welcoming destination for guests with disabilities. The hotel's facilities are noted for being wheelchair accessible and inclusive, especially for those with motor disabilities. The establishment offers accessible rooms on the ground floors and features an elevator to facilitate easy access to guest rooms.

Although some guests pointed out the lack of elevators in the parking area, the overall accessibility within the hotel's premises received positive remarks. The hotel's well-situated location in the historic center makes it easy for guests to explore nearby colonial attractions, enhancing its appeal.

The accessibility features extend to the bathrooms, ensuring a comfortable stay for all guests. The hotel’s commitment to inclusivity is evident, as it offers easy access and disabled-friendly amenities, making it a recommended option for those seeking accessible accommodation in the area.

Honeymoon
GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM garners high praise for its exceptional ambiance, especially suited for honeymooners. Guests highlighted the romantic rooftop terrace as a perfect spot for couples, offering great views that enhance the honeymoon experience. The hotel’s quiet and private rooms contribute to an ideal and intimate setting for honeymoon retreats. Many approved of the romantic atmosphere and found the honeymoon suite to be beautiful. Cleanliness, comfort and a prime location make it an excellent choice for newlyweds. Although there was some inconsistency regarding a rooftop bar, the overall sentiment is that the hotel provides an outstanding honeymoon experience.


No, GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM doesn't have any pool.

No, a spa isn't available at GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM.

No, GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM doesn't allow dogs.

Yes, parking facilities are available at GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM.

No, GRAN HOTEL EUROPA TRADEMARK COLLECTION by WYNDHAM doesn't have a gym.

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