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Summary of reviewsHotel Riazor in Santo Domingo consistently impresses guests with its prime location, making it a standout choice for both exploration and convenience. Situated in the quiet and safe Gazcue neighborhood, it offers easy access to key attractions such as the Malecon, the historic Colonial Zone and a wide array of restaurants and services, while maintaining a peaceful ambiance away from the bustling city noise.
The hotel’s dedication to cleanliness is frequently praised with impeccable hygiene maintained throughout its rooms, bathrooms and common areas, contributing significantly to a comfortable and pleasant stay. The spacious, modern and tidy rooms, complemented by comfortable beds and well-maintained decor, further enhance guest experience, offering panoramic sea views in certain accommodations.
Dining at Hotel Riazor is a highlight, particularly at Manolos Restaurant, which earns accolades for its delicious, varied cuisine and 24-hour service. Guests appreciate the tasty food served at reasonable prices and commend the restaurant's friendly staff and great atmosphere. Although there are minor suggestions for expanding breakfast options and portions, the overall dining experience is positive and adds value to the stay.
The hotel's staff receives high praise for their professionalism, friendliness and attentiveness, creating a welcoming environment and consistently contributing to guests’ satisfaction. Instances of exceptional service are frequently highlighted, reinforcing the hotel’s reputation for outstanding customer care.
Guests find the parking facilities to be safe and ample, though some note minor inconveniences related to the parking lot's layout. Nonetheless, the availability of free parking is a significant advantage.
While the WiFi service receives mixed reviews, many guests find it functional and satisfactory for general use, though some suggest improvements for evening connectivity.
Considering the overall package, Hotel Riazor is recognized as providing excellent value for money, surpassing typical three-star expectations. It is a particularly suitable option for business travelers due to its reliable amenities and secure environment. Despite lacking certain luxury amenities like a gym or pool, Hotel Riazor delivers a commendable, cost-effective stay characterized by cleanliness, comfort and a prime location. Show more
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Categories
Family Friendly Hotel
This hotel offers family-friendly amenities and comfortable accommodations. Its location provides easy access to attractions in Santo Domingo.
Hotel with Parking
Hotel Riazor provides free parking for guests.
Accessible Hotel
This multi-story hotel provides elevator access, ensuring convenient movement for guests throughout the property.
3-Star Hotel
Situated in the Gazcue area of Santo Domingo, Hotel Riazor offers comfortable accommodations with easy access to local attractions. Its location is ideal for travelers looking to explore the city.
Business Hotel
Room Types
Standard Double RoomThis air-conditioned room features bright, functional décor and 1 queen-size bed. It includes a sofa, a flat-screen TV and a minibar, while the private bathroom has a shower.
Double Room with Two Double BedsThis air-conditioned room features bright, functional décor and 2 queen-size beds. It includes a sofa, a flat-screen TV and a minibar, while the private bathroom has a shower.
Guest Reviews
8.6
Very Good
Location
Hotel Riazor boasts a highly desirable location that receives consistent praise from guests. Situated in the heart of Santo Domingo, the hotel provides easy access to many key attractions. It is just a short walk from the lively Malecon, the historic Colonial Zone and numerous cultural sites, making it an ideal base for exploring the city’s heritage.
Guests appreciate the hotel's proximity to a variety of restaurants, pharmacies and essential services, making daily necessities conveniently accessible. The hotel is also located near major roads and the bus station, which facilitates convenient travel to different parts of the city.
The surrounding neighborhood of Gazcue is described as quiet and safe, contributing to a pleasant and secure environment for visitors. Despite being centrally located, the hotel manages to maintain a peaceful ambiance, away from the hustle and bustle of busier areas.
Many reviews highlight the exceptional convenience and quality of the hotel in terms of location with some guests noting that the location allowed them to reach any desired destination within minutes. The central positioning is also accompanied by the added benefits of a clean and well-maintained establishment, ample parking and an accommodating staff.
Moreover, the internal amenities, such as the on-site restaurant, are noted for their high quality and 24-hour service availability, further enhancing the convenience and comfort of staying at Hotel Riazor.
While the location does entail some exposure to the busy Avenida Independencia and its associated noise, the overall sentiment reflects an excellent balance of centrality, accessibility and quiet charm, making Hotel Riazor a top choice for travelers looking to explore Santo Domingo.
Breakfast
Hotel Riazor offers a breakfast experience that receives generally positive feedback from guests. The breakfast is frequently described as delicious with many noting the excellent quality of food and the variety available. Highlights include the inclusion of Dominican dishes and international options, as well as great cappuccinos and fresh juices. Many guests appreciate that the breakfast is included in the room price and served at a neighboring restaurant, which is also highly regarded for its friendly staff and good service.
However, some guests feel that the breakfast options are a bit limited and repetitive with suggestions for more variety to enhance the morning meal. There are mentions of the portions being on the smaller side and not always sufficient with a few guests having to pay extra for additional items. The setting of the breakfast at the adjacent restaurant, while convenient, is noted by some as being noisy or less luxurious.
Overall, while there are areas for improvement, such as expanding the menu and offering larger portions, the breakfast at Hotel Riazor generally meets expectations and contributes positively to the overall guest experience.
Dinner
Dining at Hotel Riazor is a standout experience with numerous positive reviews highlighting the delicious and varied cuisine offered at the on-site and nearby restaurants. Guests frequently praise the phenomenal food available at the hotel's different dining venues, particularly noting the excellence of Manolos Restaurant. Manolos stands out not only for its delicious meals but also for its 24-hour service, making it a convenient option for any time of day.
Reviewers consistently mention the great service, pleasant atmosphere and well-prepared dishes. The Manolos Cafe, in particular, is noted for its excellent breakfast, lunch and dinner options. Additionally, the friendly community and top-quality staffing at Manolos contribute to its high regard among diners. The restaurant is appreciated for serving great food at reasonable prices, contributing to a satisfying dining experience overall.
For those looking for variety, the hotel and its vicinity offer several dining options, ensuring that guests can find something to their taste. Even though some guests have mentioned that the restaurant could use an update or noted limited options, the overall consensus is that the food and service are excellent. The dining options at Hotel Riazor significantly enhance the stay, providing guests with memorable meals and convenience.
Rooms
Hotel Riazor offers a mixed experience regarding its rooms, but there are numerous positive aspects that stand out from guest reviews. The rooms are frequently praised for being very clean, spacious and comfortable with many guests noting their tidiness and modern appearance. The beds are often described as comfortable, contributing to a restful stay, while the furniture is well-maintained. The rooms' decor is well-received and they match the photos shown online, providing a reliable expectation for new visitors.
Facilities in the rooms, such as new bathrooms and sufficient lighting, add to the overall comfort. Many guests appreciate the rooms' coziness and the feeling of security, making them feel at ease during their stay. The spaciousness of the rooms, especially those offering sea views, further enhances the appeal of Hotel Riazor.
However, there are some concerns and occasional issues mentioned in the reviews. Some guests experienced rooms with undesirable odors, noise from hallways and occasional maintenance problems, such as malfunctioning doors or unsuitable room sizes for the price. Despite these occasional drawbacks, many reviews highlight the consistent efforts by the hotel staff to maintain cleanliness and comfort.
Overall, Hotel Riazor seems to provide a pleasant stay for most visitors, especially those looking for clean, comfortable and spacious accommodations.
Beds
Hotel Riazor excels in providing a comfortable sleeping experience, consistently receiving praise for its super comfortable beds. Guests frequently highlight the good bedding and decent bed sizes, emphasizing the pleasant and clean condition of the beds. Many reviewers find the beds extraordinary and well-structured with some mentioning the good sound isolation in the rooms. Most guests appreciate the firmness of the mattresses, though a few find them too hard.
However, there are some mixed opinions on the size of the beds with several guests noting they could be larger. Despite this, the majority still commend the comfort level. The availability of extra beds and the tidiness of the bedding also receive positive mentions. Soft pillows and clean, safe conditions contribute to an overall satisfactory experience. In conclusion, while there are minor discrepancies in bed size preferences and firmness, Hotel Riazor largely meets and exceeds expectations for a good night's sleep.
Cleanliness
Hotel Riazor sets a high standard for cleanliness, a sentiment consistently echoed by guests in their reviews. The hotel is described as extremely clean with impeccable hygiene maintained throughout its premises. Many guests highlight the spotless nature of the rooms, bathrooms and common areas, noting the rigorous cleaning processes and daily room upkeep. The cleanliness extends to the hotel’s amenities, including clean and sanitary restaurants.
Guests frequently mention the comfortable and cozy nature of the rooms, further enhanced by their pristine condition. The staff’s courteous and professional demeanor also contributes to the overall sense of cleanliness and comfort within the hotel. While a few isolated incidents concerning pests were noted, the overwhelming majority of reviews praise the hotel's cleanliness, describing it as impeccable, very clean and maintaining high hygiene standards.
In summary, Hotel Riazor impresses with its dedication to cleanliness, ensuring a pleasant and hygienic stay for its visitors.
Staff
Hotel Riazor in Santo Domingo consistently receives high praise for its exceptional staff. Guests frequently highlight the attentiveness, friendliness and professionalism of the hotel personnel. The welcoming environment they create makes visitors feel at home and their courteous service is a notable aspect of every guest's stay. The staff's dedication to providing outstanding service includes being respectful, cooperative and always willing to help with any request. Their attention to detail and readiness to serve are often mentioned positively, including specific instances like desk services and luggage assistance.
Despite a few isolated complaints about the front desk, the overall consensus celebrates the staff's warmth and efficiency. Guests often commend the consistent cleanliness maintained by the cleaning team, the efficient service at the restaurant and the helpfulness of the valet parking attendants. Special mentions are given to individuals like the young Freddy for their exceptional service. This dedication ensures a comfortable and pleasant stay for guests, contributing to an excellent overall experience at Hotel Riazor.
Wi-Fi
While staying at Hotel Riazor, guests have had mixed experiences with the hotel's WiFi. Many have complimented the service, mentioning that the internet and A/C work well, the WiFi was good and it worked fine. Some guests even described the WiFi as "perfect" and appreciated the totally covered Wi-Fi throughout the premises. Others mentioned that the WiFi was decent and free bottled water was an added perk.
However, not all experiences were positive. Issues such as weak, slow and unstable internet connections, particularly in the rooms, were frequently noted. In the evenings, the WiFi was almost unusable for some guests and dropouts were common. For better connectivity, some guests had to rely on the lobby area. Despite these issues, the hotel still received acknowledgments for providing good WiFi in certain areas. Overall, while the internet service has its highs and lows, it is functional and satisfactory for many guests.
Parking
Hotel Riazor's parking facilities have garnered overall positive feedback from guests. The parking area is notably safe and secure, providing peace of mind to travelers. The hotel offers ample and convenient parking, ensuring that guests typically have plenty of spots available. Free parking is a key benefit highlighted repeatedly, making it an attractive option for budget-conscious travelers.
Despite these positives, there are occasional mentions of discomfort and inconvenience related to the parking lot's layout or size. Some guests have found the parking area to be small and, at times, difficult to navigate. However, the hotel compensates for these issues with helpful staff and a valet service when the lot is full.
In summary, while there are minor inconveniences, the majority of reviews praise Hotel Riazor for its ample, free and safe parking options.
3 Star
Hotel Riazor has earned positive feedback for its exceptional value for money and well-maintained facilities. Positioned in a prime location, the hotel provides a safe and quiet environment, making it an attractive option for travelers seeking tranquility amid the bustling city.
Guests appreciate the clean and sizable rooms, highlighting the above-average comfort that exceeds typical three-star standards. The restaurant garners praise for its tasty offerings, though the breakfast is noted to be simple. Despite lacking certain amenities like a lounge, gym or pool, the hotel still meets three-star expectations with its solid structure and attentive customer service.
Travelers are often surprised by the quality provided at the given price point, suggesting that Hotel Riazor is an excellent choice for those looking for budget-friendly accommodation without compromising on cleanliness, safety and overall comfort.
Business
Hotel Riazor in Santo Domingo stands out as a commendable option for business travelers. Safety is ensured with a secure parking area and the well-maintained facilities contribute to a comfortable stay. The hotel’s commitment to exceptional customer service enhances the experience, making it a suitable choice for those visiting for work-related reasons. WiFi availability proves to be a valuable asset for business activities and the hotel is generally considered decent and business-friendly. Overall, it offers a solid package for conducting business in Santo Domingo, making it a perfect choice for business travel.
No, Hotel Riazor doesn't have any pool.
No, a spa isn't available at Hotel Riazor.
No, Hotel Riazor doesn't allow dogs.
Yes, parking facilities are available at Hotel Riazor.