Sheraton Santos Hotel
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Summary of reviewsThe Sheraton Santos Hotel is highly regarded for its strategic and favorable location, offering convenient access to a nearby beach, a large shopping mall across the street and various essential amenities such as supermarkets, pharmacies and numerous dining options. This situated environment makes it a preferred choice for both leisure and business travelers seeking safety and convenience.
Guests have positively reviewed the exceptional and varied breakfast offerings, featuring an extensive selection of fresh fruits, pastries, made-to-order items and other hearty options. The staff's attentiveness further enhances the breakfast experience. Similarly, the hotel’s dining services, specifically the highly praised restaurant O Lagar, deliver high-quality and flavorful dishes, solidifying the hotel's reputation for exceptional gastronomy.
The rooms at Sheraton Santos Hotel are often described as spacious, clean and modern with commendable amenities and comfortable beds. Guests value the natural light, excellent views and the luxurious ambiance, which contribute to a restful and aesthetically pleasing stay. The hotel's cleanliness is consistently highlighted with many describing it as top-notch and well-maintained.
The staff’s exceptional service is a standout feature of the hotel, frequently praised for their friendliness, professionalism and attentiveness, which significantly enhance the guest experience. Reliable WiFi service, a well-equipped and spacious gym, a popular heated pool and various family-friendly amenities further contribute to a pleasant stay.
However, some areas do present occasional drawbacks such as inconsistencies in the dining service, occasional slow WiFi in specific areas and certain lapses in housekeeping. The hotel’s parking service, despite being well-managed, is often criticized for its high daily rates and occasional operational inefficiencies.
Nonetheless, the general sentiment towards Sheraton Santos Hotel is overwhelmingly positive, making it a compelling and enjoyable destination for guests.
Categories
Guests have positively reviewed the exceptional and varied breakfast offerings, featuring an extensive selection of fresh fruits, pastries, made-to-order items and other hearty options. The staff's attentiveness further enhances the breakfast experience. Similarly, the hotel’s dining services, specifically the highly praised restaurant O Lagar, deliver high-quality and flavorful dishes, solidifying the hotel's reputation for exceptional gastronomy.
The rooms at Sheraton Santos Hotel are often described as spacious, clean and modern with commendable amenities and comfortable beds. Guests value the natural light, excellent views and the luxurious ambiance, which contribute to a restful and aesthetically pleasing stay. The hotel's cleanliness is consistently highlighted with many describing it as top-notch and well-maintained.
The staff’s exceptional service is a standout feature of the hotel, frequently praised for their friendliness, professionalism and attentiveness, which significantly enhance the guest experience. Reliable WiFi service, a well-equipped and spacious gym, a popular heated pool and various family-friendly amenities further contribute to a pleasant stay.
However, some areas do present occasional drawbacks such as inconsistencies in the dining service, occasional slow WiFi in specific areas and certain lapses in housekeeping. The hotel’s parking service, despite being well-managed, is often criticized for its high daily rates and occasional operational inefficiencies.
Nonetheless, the general sentiment towards Sheraton Santos Hotel is overwhelmingly positive, making it a compelling and enjoyable destination for guests.
Hotel with Swimming Pool
The Sheraton Santos Hotel features an indoor swimming pool and boasts stunning city views. It is located just 2 blocks from the beach and a few steps from PraiaMar Shopping Mall.
Heated Pool Indoor Pool
Business Hotel
This hotel offers extensive meeting facilities with 10 rooms and a total of 11,560 sq. ft. of event space, accommodating up to 500 guests. It includes a well-equipped business center with audiovisual capabilities and high-speed Wi-Fi in all meeting rooms.
Hotel with Parking
This hotel has parking facilities available for its guests, offering an on-site solution for vehicle storage.
Hotel with Gym
The Sheraton Santos Hotel features a fully-equipped fitness center, providing guests with a comprehensive workout experience. It also offers massage services for relaxation and recovery.
5-Star Hotel
The Sheraton Santos Hotel offers spacious rooms with city views, a fully equipped fitness center, an on-site bar, and a Portuguese cuisine restaurant. It is conveniently located near the beach and Praiamar Shopping Mall, providing easy access to dining, shopping, and entertainment.
Hotel with Indoor Pool
This hotel features a heated indoor pool that offers a panoramic city view. Guests can enjoy complimentary cabanas and sunloungers by the pool. The indoor pool is available for use from 6:00 AM to 10:00 PM, providing ample time for relaxation or exercise.
Hotel with Heated Pool
This hotel features an indoor heated swimming pool offering panoramic views of the city. Guests can enjoy a swim regardless of the weather, complemented by other amenities like a fitness center and jacuzzi.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Guest Reviews
Sheraton Santos Hotel enjoys high praise for its favorable location, often described as excellent, very good and privileged. Guests appreciate the hotel's proximity to the beach, noting it's just a short walk away, although it's highlighted that the hotel is not directly on the waterfront but merely a few blocks away, around a 10-minute walk. The location is also ideal for those visiting the cruise port.
Another significant advantage of the hotel's location is its direct access to a large shopping mall, described as being right across the street, which offers a variety of dining options including popular chains like Outback. Guests value the convenience of having supermarkets, pharmacies and numerous restaurants within easy reach.
Despite a few mentions that the hotel is not in the very heart of downtown, the overall sentiment about the location is overwhelmingly positive. Guests frequently describe it as safe and convenient, citing easy access to both the beach and a plethora of amenities. This strategic positioning, combined with the hotel's modern facilities and helpful staff, makes Sheraton Santos Hotel a compelling choice for both leisure and business travelers seeking a well-connected and comfortable stay.
The Sheraton Santos Hotel boasts a breakfast experience that many guests found exceptional and varied, often highlighting the extensive selection of delicious options. The buffet includes a rich variety of items, from fresh fruits and pastries to made-to-order tapioca and omelets, delighting those who enjoy a hearty morning meal. The staff's attentiveness and politeness further enhance the dining experience, ensuring guests feel welcomed and well-served.
The breakfast is generally well-organized and meets the standards expected from an international hotel chain, offering both sweet and savory choices to cater to diverse tastes. Notable mentions include the availability of healthy options and high-quality ingredients with numerous guests describing the offerings as sensational, perfect and very delicious.
However, some guests noted inconsistencies and areas for improvement. There were occasional mentions of disorganization, cold dishes that should have been served hot and items running low before the breakfast period concluded. The variety, while generally praised, could benefit from including more options for dietary restrictions and fresher produce.
Despite these minor setbacks, the overall consensus remains that the breakfast at Sheraton Santos Hotel significantly contributes to a pleasant and satisfying stay, living up to its reputation for excellent service and quality accommodations.
Dining at the Sheraton Santos Hotel generally impresses guests with its high-quality and flavorful dishes. Many describe the hotel restaurant as spectacular and its food as exceptional. With a variety of gourmet options and perfectly executed meals, the restaurant menu offers dishes that are well worth their price. The reliable quality of gastronomy service ensures that every meal, whether from their standard menu or room service, remains a treat.
Guests have particularly highlighted the restaurant O Lagar as an exceptional choice for dinner, delivering top-notch flavors and memorable gastronomic experiences. The restaurant atmosphere, located conveniently in the lobby, further enriches the dining experience, contributing to a pleasant ambiance with a great wine list to complement the meals.
Breakfast at the hotel also receives positive remarks for its variety and quality, likened to a colonial feast. The bar offers special drinks crafted by proficient bartenders, adding another layer of enjoyment to the dining offerings at the hotel.
Nevertheless, some guests faced inconsistencies, notably during dinner service. Complaints about slow service, incorrect orders and underwhelming dishes, such as greasy pasta and improperly cooked meat, reveal that the restaurant occasionally struggles with maintaining its usual high standards. Additionally, some diners expressed disappointment with specific items being unavailable and noted that certain dishes, particularly from buffets, sometimes arrived cold.
Despite the few drawbacks, the Sheraton Santos Hotel continues to uphold a positive reputation with its high-quality and flavorful culinary offerings, affirming its standing in line with the global Sheraton brand. For many guests, the dining experience provided by the hotel remains a significant highlight of their stay.
Sheraton Santos Hotel is frequently praised for its spacious, clean and modern accommodations. Guests consistently highlight the large, comfortable rooms with commendable soundproofing and luxurious ambiance. The decor balances style and coziness, offering a welcoming environment enhanced by excellent views and abundant natural light. Many reviews emphasize the exceptional cleanliness and maintenance with rooms featuring state-of-the-art amenities and comfortable beds conducive to a restful stay.
Guests appreciate the well-equipped bathrooms, often noting their generous size and sophisticated fixtures. The hotel’s modern elevators and overall contemporary design contribute to a high standard of comfort and convenience. Despite some isolated concerns about room preparation and occasional maintenance needs, the overwhelmingly positive feedback reflects the hotel's dedication to providing an elevated accommodation experience.
The strategic location, coupled with direct access to a nearby shopping mall, adds another layer of convenience, making it a popular choice among travelers. Overall, the Sheraton Santos Hotel receives high marks for room quality, cleanliness and comfort, ensuring a memorable and pleasant stay for its guests.
The beds at Sheraton Santos Hotel receive overwhelmingly positive feedback from guests, who frequently describe them as comfortable, luxurious and wonderfully inviting. Many reviews highlight the beds as very comfortable, often with descriptors like "plush," "super comfortable," and even "divine." Guests appreciate the large and spacious nature of the beds with clean pillowcases and soft pillows adding to the overall comfort. The bedding and mattresses are noted for their high quality with numerous guests mentioning excellent bed sheets and well-arranged bed setups.
However, a minority of reviews mention some issues, such as lumps in the beds or mattresses that were too soft, causing discomfort. There's also a mention of a yellowed comforter in two rooms and a need for firmer mattresses as indicated by a few guests. Despite these occasional concerns, the consistent praise for comfort, luxury and clean, inviting bed arrangements underscores that the overall sleep experience at Sheraton Santos Hotel is highly satisfactory.
Sheraton Santos Hotel boasts an impressive reputation for cleanliness. Guests consistently highlight the immaculate state of their rooms with many describing the cleanliness as impeccable and top-notch. The overall cleanliness of the hotel is frequently praised, encompassing clean rooms, bathrooms and common areas. Positive reviews often note efficient and prompt cleaning services and numerous guests commend the well-maintained and organized environment.
The hotel's cleaning staff is described as attentive and agile, ensuring fragrant and comfortable spaces with fresh towels and linens. The general comfort and modernity also add to the hotel's appeal. The establishment's dedication to hygiene, particularly during the pandemic, receives special acknowledgment and the amenities like the clean pool area further enhance the guest experience.
However, some guests have encountered occasional lapses in cleanliness, particularly in corridors and exterior windows. Feedback also includes reports of delayed room cleaning services and maintenance issues such as leaking shower boxes. Despite these isolated incidents, the majority of reviews reflect a high standard of cleanliness and a pleasant, comfortable stay at Sheraton Santos Hotel.
The Sheraton Santos Hotel garners considerable praise for its staff, highlighted by their exceptional service and attentiveness. Many guests consistently describe the staff as wonderful, super friendly and extremely helpful. The reception team, in particular, is noted for being polite, courteous and attentive with special mentions for employees like Aline and William, who provided excellent service. The hotel’s commitment to customer service is evident through its employees' politeness and readiness to assist with any requests, making guests feel welcomed and well cared for.
Despite some criticisms regarding specific incidents or areas, such as slow service and occasional unfriendliness, the overall sentiment is highly favorable. The staff's friendliness, kindness and professionalism significantly enhance the guest experience. Guests also commend the team for being accommodating with many recalling the polite and well-mannered demeanor of the employees across various departments.
Special services like those provided by restaurant waiters and the poolside team were highlighted for their dedication and efficiency. There were numerous positive remarks about the cohesive and committed service provided by the entire staff, reflecting the hotel’s high service standards. Overall, the Sheraton Santos Hotel is celebrated for having an attentive, helpful and genuinely caring staff, contributing to a memorable stay for its guests.
Sheraton Santos Hotel offers a generally positive experience with its WiFi service. Guests frequently mention the excellent quality of the network and the high-speed connection that enables easy access to streaming services like Netflix, Prime Video and Disney Plus. Many reviewers found the WiFi to be reliable and well-suited for work-related tasks with decent speeds averaging around 20Mbps.
However, some guests did experience issues with slow WiFi, particularly in certain areas of the hotel like the breakfast zone. While the internet signal is often described as very good, there are occasional complaints about weak connections and limited speeds. It's also noted that one person at the reception provided incorrect information about the internet, although another staff member promptly corrected this.
Overall, the Sheraton Santos Hotel's WiFi service is quite satisfactory with its high points significantly outweighing the few critiques.
The Sheraton Santos Hotel boasts a highly praised gym, frequently described as well-equipped, well-maintained and spacious. Guests consistently highlight the excellent structure and top-tier fitness facilities, often calling it a great or amazing gym. The equipment is modern and comprehensive, ensuring a complete workout experience. The gym itself is described as beautiful and impeccably organized with some guests appreciating its 24/7 availability.
While the gym receives high marks for its quality and maintenance, a few reviews note that the walk to reach it can be quite long. Nonetheless, the overall assessment is overwhelmingly positive with many emphasizing the excellent leisure amenities provided by the hotel. Alongside the gym, the hotel also offers additional recreational options like a swimming pool and games room, contributing to a well-rounded leisure area.
The staff's friendliness and proficiency in English further enhance the experience, making the gym at Sheraton Santos Hotel a standout feature for guests seeking fitness and relaxation during their stay.
The pool at Sheraton Santos Hotel stands out as a key attraction for guests. Most reviews highlight the heated pool's excellence, often mentioning its perfect temperature and cozy atmosphere. The pool area is described as beautiful and super cool with some indicating it's a great place to relax. Many guests enjoyed the well-maintained facility and luxurious feel, appreciating its spaciousness and comfort.
However, feedback about the pool also points to some concerns. Several guests noted issues with cleanliness, mentioning cloudy water, excessive chlorine and dirty surroundings. The indoor pool sometimes gets crowded, which can detract from the experience. There were also comments about the need for better ventilation in the indoor pool area and some guests wished for an additional outdoor pool option.
Despite these drawbacks, the overall sentiment is positive with many guests finding the heated pool delightful and a major highlight of their stay. The varied amenities, including private spaces within the pool area, are well-received, contributing to a generally enjoyable experience.
The parking services at Sheraton Santos Hotel received mixed reviews from guests. On the positive side, guests generally found the parking lot to be spacious and well-managed with very friendly and attentive valet attendants. The convenience of having on-site valet parking was highlighted, as well as the availability of parking spaces.
However, several guests mentioned that the parking service is paid and many expressed concerns over the high daily rates, often noting it as expensive with prices ranging from 35 to 50 reais per day. Additionally, some experienced delays and confusion with the valet service, including long wait times for car retrieval which could take several minutes and found the valet-only system to be unorganized and time-consuming.
Overall, while the parking facilities themselves were considered adequate, the cost and efficiency of the service left some guests dissatisfied.
Sheraton Santos Hotel is a highly recommended destination for family getaways, particularly appealing to those traveling with children. The hotel boasts a range of family-friendly facilities, including spacious family rooms, a well-equipped kids' play area and a comfortable atmosphere that meets expectations. Children can enjoy a variety of activities such as swimming in the pool or playing in the dedicated playroom, which despite being a bit dirty according to some, generally provided immense enjoyment for many young guests.
The presence of cribs and bathtubs for babies further enhances the comfort for families with infants. Although some guests noted the lack of extra activities and professionals to supervise, the variety of leisure options and the playroom with PlayStations proved to be popular among children. Additionally, families praised the food and appreciated the chance to have a quiet dinner while their children enjoyed room service.
Weekends at the hotel are particularly enjoyable with many family customers finding the experience above expectations. Despite some minor inconveniences, such as the small pool area when the hotel is crowded and the occasional lack of setup for sofa beds, the overall feedback indicates that Sheraton Santos Hotel delivers a pleasant and memorable stay for families, making it a great choice for family-friendly travel.
Sheraton Santos Hotel offers a mix of exceptional service and room for improvement based on guest reviews. Many guests praise its luxury 5-star service, impeccable accommodations and convenient location near the beach and shopping mall, highlighting its status as one of the best establishments in Santos. The facilities generally meet the 5-star rating with organized and high-quality environments ensuring a dedicated focus on providing the best stay.
However, the picture is not entirely flawless. Several guests feel that specific areas, such as breakfast quality and mattress comfort, do not align with a 5-star experience. Some also find the slow service at the hotel bar and the lack of certain amenities, like smart TVs, disappointing. While the hotel consistently receives praise for its service, there are mixed feelings about whether it fully lives up to its five-star reputation with some suggesting its value does not match the high expectations set by its name and price. Overall, Sheraton Santos Hotel is considered a high-quality hotel, but refinement in certain areas could enhance its standing among the best luxury hotels.
Sheraton Santos Hotel is highly regarded by business travelers for its excellent facilities and services tailored to their needs, maintaining a standard of international quality. Strategically located in the heart of a business area, it is perfectly suited for business trips and large business groups. The hotel offers well-equipped business amenities and convenient services that make it a good choice for work-related stays. The overall standard of hospitality is thorough with polite and attentive staff enhancing the business travel experience.
While there are some criticisms regarding the hotel restaurant and bar service, the general sentiment about the hotel remains positive for business purposes. It is noted that increasing the number of staff could further improve the service. The on-site business center is well-equipped, making it a practical option for those in need of business facilities. Despite a few areas needing attention, Sheraton Santos Hotel stands out as a suitable and convenient choice for business travel.
The Sheraton Santos Hotel boasts a highly praised heated pool, consistently described as warm, relaxing and very pleasant. Nestled on the 6th floor, this indoor pool offers a comfortable temperature alongside hydromassage features, enhancing the relaxation experience. Guests appreciate the well-maintained condition of the pool and note the efficiency of the heating system. The pool area is considered very nice, providing a sensational and delicious ambiance, especially with the addition of poolside bungalows. Although one review mentioned the water feeling too hot, the overall consensus highlights the heated pool as a standout feature of the hotel.
The Sheraton Santos Hotel features an indoor pool that has garnered attention from guests for various reasons, both positive and critical. Many guests appreciated the heated indoor pool, especially for its utility during rainy days, ensuring that relaxation need not be compromised regardless of the weather. Some highlighted the pool's pleasant temperature and its well-maintained condition, noting that it provided a nice escape and contributed to a relaxing stay. The indoor aspect was particularly valued for offering a consistent experience without the worry of weather interruptions and a nearby beach is just two blocks away for those seeking a change of scenery.
However, not all feedback was positive. Some guests found the pool to have excessive chlorine levels and there were mentions of inadequate ventilation, which turned the pool area into an uncomfortably hot space akin to a large hot tub. The pool's size also received mixed reviews with some feeling it was too small to fully enjoy. Despite these drawbacks, the majority of reviews reflect satisfaction with the indoor pool's existence and amenities, making it a notable feature of the hotel.
Sheraton Santos Hotel stands out as a top choice for honeymooners, offering a range of amenities and services tailored for couples. The hotel has been repeatedly praised for being suitable and even perfect for honeymoon trips, reflecting its dedication to creating memorable experiences for newlyweds. Specific honeymoon arrangements and special accommodations enhance the romantic ambiance, making it an excellent destination for those seeking a celebratory getaway. Whether looking for a serene escape or special services to mark the occasion, Sheraton Santos Hotel consistently delivers an environment ideal for honeymooners.
At the Sheraton Santos Hotel, comfort and sophistication take center stage. Guests consistently note the property's beautiful and luxurious atmosphere with accommodations that exude elegance. The hotel structure is impeccable, upholding the high standards expected of the Sheraton name. Luxury touches can be found throughout, from the sophisticated decor and sumptuous rooms to the super luxurious pool and top-notch amenities.
The ambiance is designed to provide a serene yet intelligent luxury experience, making it clear that this is a high-end establishment. Guests highlight the excellent, well-maintained facilities and the dedication of the helpful staff, ensuring a stay that meets the highest expectations of luxury and class. While the price point is on the higher side, the level of luxury offered justifies the expense, creating an overall impression of opulence and high standards expected from a sophisticated hotel.
Sheraton Santos Hotel emerges as an ideal destination for couples seeking a romantic retreat. Guests have lauded its exceptional setting for romantic getaways, emphasizing the cozy and intimate atmosphere that permeates the property. The hotel’s interior decorations and overall setup add to the romantic appeal, creating a perfect environment for couples. Many have applauded the possibility of arranging private romantic dinners, enhancing the sense of exclusivity and intimacy. The luxurious architecture and relaxing atmosphere contribute to the overall feeling of romance. Visitors consistently agree that the experience is wonderful for couples, making it an excellent choice for a romantic night or getaway.
Location Show Map
Location
Another significant advantage of the hotel's location is its direct access to a large shopping mall, described as being right across the street, which offers a variety of dining options including popular chains like Outback. Guests value the convenience of having supermarkets, pharmacies and numerous restaurants within easy reach.
Despite a few mentions that the hotel is not in the very heart of downtown, the overall sentiment about the location is overwhelmingly positive. Guests frequently describe it as safe and convenient, citing easy access to both the beach and a plethora of amenities. This strategic positioning, combined with the hotel's modern facilities and helpful staff, makes Sheraton Santos Hotel a compelling choice for both leisure and business travelers seeking a well-connected and comfortable stay.
Breakfast
The breakfast is generally well-organized and meets the standards expected from an international hotel chain, offering both sweet and savory choices to cater to diverse tastes. Notable mentions include the availability of healthy options and high-quality ingredients with numerous guests describing the offerings as sensational, perfect and very delicious.
However, some guests noted inconsistencies and areas for improvement. There were occasional mentions of disorganization, cold dishes that should have been served hot and items running low before the breakfast period concluded. The variety, while generally praised, could benefit from including more options for dietary restrictions and fresher produce.
Despite these minor setbacks, the overall consensus remains that the breakfast at Sheraton Santos Hotel significantly contributes to a pleasant and satisfying stay, living up to its reputation for excellent service and quality accommodations.
Dinner
Guests have particularly highlighted the restaurant O Lagar as an exceptional choice for dinner, delivering top-notch flavors and memorable gastronomic experiences. The restaurant atmosphere, located conveniently in the lobby, further enriches the dining experience, contributing to a pleasant ambiance with a great wine list to complement the meals.
Breakfast at the hotel also receives positive remarks for its variety and quality, likened to a colonial feast. The bar offers special drinks crafted by proficient bartenders, adding another layer of enjoyment to the dining offerings at the hotel.
Nevertheless, some guests faced inconsistencies, notably during dinner service. Complaints about slow service, incorrect orders and underwhelming dishes, such as greasy pasta and improperly cooked meat, reveal that the restaurant occasionally struggles with maintaining its usual high standards. Additionally, some diners expressed disappointment with specific items being unavailable and noted that certain dishes, particularly from buffets, sometimes arrived cold.
Despite the few drawbacks, the Sheraton Santos Hotel continues to uphold a positive reputation with its high-quality and flavorful culinary offerings, affirming its standing in line with the global Sheraton brand. For many guests, the dining experience provided by the hotel remains a significant highlight of their stay.
Rooms
Guests appreciate the well-equipped bathrooms, often noting their generous size and sophisticated fixtures. The hotel’s modern elevators and overall contemporary design contribute to a high standard of comfort and convenience. Despite some isolated concerns about room preparation and occasional maintenance needs, the overwhelmingly positive feedback reflects the hotel's dedication to providing an elevated accommodation experience.
The strategic location, coupled with direct access to a nearby shopping mall, adds another layer of convenience, making it a popular choice among travelers. Overall, the Sheraton Santos Hotel receives high marks for room quality, cleanliness and comfort, ensuring a memorable and pleasant stay for its guests.
Beds
However, a minority of reviews mention some issues, such as lumps in the beds or mattresses that were too soft, causing discomfort. There's also a mention of a yellowed comforter in two rooms and a need for firmer mattresses as indicated by a few guests. Despite these occasional concerns, the consistent praise for comfort, luxury and clean, inviting bed arrangements underscores that the overall sleep experience at Sheraton Santos Hotel is highly satisfactory.
Cleanliness
The hotel's cleaning staff is described as attentive and agile, ensuring fragrant and comfortable spaces with fresh towels and linens. The general comfort and modernity also add to the hotel's appeal. The establishment's dedication to hygiene, particularly during the pandemic, receives special acknowledgment and the amenities like the clean pool area further enhance the guest experience.
However, some guests have encountered occasional lapses in cleanliness, particularly in corridors and exterior windows. Feedback also includes reports of delayed room cleaning services and maintenance issues such as leaking shower boxes. Despite these isolated incidents, the majority of reviews reflect a high standard of cleanliness and a pleasant, comfortable stay at Sheraton Santos Hotel.
Staff
Despite some criticisms regarding specific incidents or areas, such as slow service and occasional unfriendliness, the overall sentiment is highly favorable. The staff's friendliness, kindness and professionalism significantly enhance the guest experience. Guests also commend the team for being accommodating with many recalling the polite and well-mannered demeanor of the employees across various departments.
Special services like those provided by restaurant waiters and the poolside team were highlighted for their dedication and efficiency. There were numerous positive remarks about the cohesive and committed service provided by the entire staff, reflecting the hotel’s high service standards. Overall, the Sheraton Santos Hotel is celebrated for having an attentive, helpful and genuinely caring staff, contributing to a memorable stay for its guests.
Wi-Fi
However, some guests did experience issues with slow WiFi, particularly in certain areas of the hotel like the breakfast zone. While the internet signal is often described as very good, there are occasional complaints about weak connections and limited speeds. It's also noted that one person at the reception provided incorrect information about the internet, although another staff member promptly corrected this.
Overall, the Sheraton Santos Hotel's WiFi service is quite satisfactory with its high points significantly outweighing the few critiques.
Gym
While the gym receives high marks for its quality and maintenance, a few reviews note that the walk to reach it can be quite long. Nonetheless, the overall assessment is overwhelmingly positive with many emphasizing the excellent leisure amenities provided by the hotel. Alongside the gym, the hotel also offers additional recreational options like a swimming pool and games room, contributing to a well-rounded leisure area.
The staff's friendliness and proficiency in English further enhance the experience, making the gym at Sheraton Santos Hotel a standout feature for guests seeking fitness and relaxation during their stay.
Pool
However, feedback about the pool also points to some concerns. Several guests noted issues with cleanliness, mentioning cloudy water, excessive chlorine and dirty surroundings. The indoor pool sometimes gets crowded, which can detract from the experience. There were also comments about the need for better ventilation in the indoor pool area and some guests wished for an additional outdoor pool option.
Despite these drawbacks, the overall sentiment is positive with many guests finding the heated pool delightful and a major highlight of their stay. The varied amenities, including private spaces within the pool area, are well-received, contributing to a generally enjoyable experience.
Parking
However, several guests mentioned that the parking service is paid and many expressed concerns over the high daily rates, often noting it as expensive with prices ranging from 35 to 50 reais per day. Additionally, some experienced delays and confusion with the valet service, including long wait times for car retrieval which could take several minutes and found the valet-only system to be unorganized and time-consuming.
Overall, while the parking facilities themselves were considered adequate, the cost and efficiency of the service left some guests dissatisfied.
Family
The presence of cribs and bathtubs for babies further enhances the comfort for families with infants. Although some guests noted the lack of extra activities and professionals to supervise, the variety of leisure options and the playroom with PlayStations proved to be popular among children. Additionally, families praised the food and appreciated the chance to have a quiet dinner while their children enjoyed room service.
Weekends at the hotel are particularly enjoyable with many family customers finding the experience above expectations. Despite some minor inconveniences, such as the small pool area when the hotel is crowded and the occasional lack of setup for sofa beds, the overall feedback indicates that Sheraton Santos Hotel delivers a pleasant and memorable stay for families, making it a great choice for family-friendly travel.
5 Star
However, the picture is not entirely flawless. Several guests feel that specific areas, such as breakfast quality and mattress comfort, do not align with a 5-star experience. Some also find the slow service at the hotel bar and the lack of certain amenities, like smart TVs, disappointing. While the hotel consistently receives praise for its service, there are mixed feelings about whether it fully lives up to its five-star reputation with some suggesting its value does not match the high expectations set by its name and price. Overall, Sheraton Santos Hotel is considered a high-quality hotel, but refinement in certain areas could enhance its standing among the best luxury hotels.
Business
While there are some criticisms regarding the hotel restaurant and bar service, the general sentiment about the hotel remains positive for business purposes. It is noted that increasing the number of staff could further improve the service. The on-site business center is well-equipped, making it a practical option for those in need of business facilities. Despite a few areas needing attention, Sheraton Santos Hotel stands out as a suitable and convenient choice for business travel.
Heated Pool
Indoor Pool
However, not all feedback was positive. Some guests found the pool to have excessive chlorine levels and there were mentions of inadequate ventilation, which turned the pool area into an uncomfortably hot space akin to a large hot tub. The pool's size also received mixed reviews with some feeling it was too small to fully enjoy. Despite these drawbacks, the majority of reviews reflect satisfaction with the indoor pool's existence and amenities, making it a notable feature of the hotel.
Honeymoon
Luxury
The ambiance is designed to provide a serene yet intelligent luxury experience, making it clear that this is a high-end establishment. Guests highlight the excellent, well-maintained facilities and the dedication of the helpful staff, ensuring a stay that meets the highest expectations of luxury and class. While the price point is on the higher side, the level of luxury offered justifies the expense, creating an overall impression of opulence and high standards expected from a sophisticated hotel.
Romantic
Yes, Sheraton Santos Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Sheraton Santos Hotel.
No, Sheraton Santos Hotel doesn't allow dogs.
Yes, parking facilities are available at Sheraton Santos Hotel.
Yes, Sheraton Santos Hotel has a gym.
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