ibis Santos Gonzaga Praia
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Summary of reviewsThe 'ibis Santos Gonzaga Praia' is highly praised for its prime location, just steps away from the beach and within walking distance of restaurants, shopping malls, bars and essential amenities. Guests find this convenience a significant plus, making it ideal for both leisure and business travelers.
Staff service is another highlight with numerous commendations for their friendliness, efficiency and attentiveness, particularly during check-ins and check-outs. Specific employees, such as attendant Miguel and manager Luciano, were noted for their exceptional service. The overall engagement and support from the staff contribute positively to the guest experience.
Breakfast receives mixed reviews but is largely seen in a positive light for its quality, variety and freshness, offering options like lactose-free milk and natural yogurt. The breakfast experience is only occasionally marred by its additional cost and sometimes crowded dining area during peak hours. The dinner service also garners favorable remarks, though there is a desire for a more varied menu.
Rooms at the hotel tend to elicit more critical feedback with issues such as musty smells, mold and maintenance problems frequently mentioned. However, the ocean view rooms provide a reasonable vista and some guests have found their accommodations clean and organized.
Cleanliness is another area of mixed experiences. While many guests find both rooms and public areas clean and well-maintained, others report issues such as unsanitized bathrooms, old and stained towels and occasional insect sightings. These mixed reports suggest that consistency in cleanliness could be improved.
The hotel's amenities like free Wi-Fi and parking offer a varied experience. Wi-Fi quality is inconsistent with some guests finding it satisfactory while others face connectivity issues. Parking is available and generally safe, but the service can be slow and sometimes chaotic with additional costs.
Beds and bedding present a mixed picture as well. While some guests find the beds comfortable, others report them as small, noisy and with worn-out or unclean linens. This dichotomy indicates room for improvement in both comfort and maintenance.
Overall, 'ibis Santos Gonzaga Praia' is a reasonably good option for budget-conscious travelers, delivering stellar location, commendable staff service and decent amenities. However, there are areas needing significant updates and better maintenance to fully meet the expectations typically associated with the Ibis brand.
Categories
Staff service is another highlight with numerous commendations for their friendliness, efficiency and attentiveness, particularly during check-ins and check-outs. Specific employees, such as attendant Miguel and manager Luciano, were noted for their exceptional service. The overall engagement and support from the staff contribute positively to the guest experience.
Breakfast receives mixed reviews but is largely seen in a positive light for its quality, variety and freshness, offering options like lactose-free milk and natural yogurt. The breakfast experience is only occasionally marred by its additional cost and sometimes crowded dining area during peak hours. The dinner service also garners favorable remarks, though there is a desire for a more varied menu.
Rooms at the hotel tend to elicit more critical feedback with issues such as musty smells, mold and maintenance problems frequently mentioned. However, the ocean view rooms provide a reasonable vista and some guests have found their accommodations clean and organized.
Cleanliness is another area of mixed experiences. While many guests find both rooms and public areas clean and well-maintained, others report issues such as unsanitized bathrooms, old and stained towels and occasional insect sightings. These mixed reports suggest that consistency in cleanliness could be improved.
The hotel's amenities like free Wi-Fi and parking offer a varied experience. Wi-Fi quality is inconsistent with some guests finding it satisfactory while others face connectivity issues. Parking is available and generally safe, but the service can be slow and sometimes chaotic with additional costs.
Beds and bedding present a mixed picture as well. While some guests find the beds comfortable, others report them as small, noisy and with worn-out or unclean linens. This dichotomy indicates room for improvement in both comfort and maintenance.
Overall, 'ibis Santos Gonzaga Praia' is a reasonably good option for budget-conscious travelers, delivering stellar location, commendable staff service and decent amenities. However, there are areas needing significant updates and better maintenance to fully meet the expectations typically associated with the Ibis brand.
Dog Friendly Hotel
Identified as a pet-friendly hotel, this Ibis location offers a practical choice for travelers seeking accommodations that accept pets. While specific amenities are not detailed, its inclusion in pet-friendly listings makes it a viable option.
Accessible Hotel
This hotel offers accessibility options and facilities specifically for disabled guests. Accessible accommodation types are available, and the hotel is equipped with a lift and provides braille/raised signage for easier navigation.
3-Star Hotel
Offering a beachfront location, this hotel provides comfortable rooms and essential amenities. It is a good option for travelers looking for convenience and value.
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Guest Reviews
The 'ibis Santos Gonzaga Praia' boasts a nearly unanimous consensus on its stellar location. Positioned practically in front of the beach, the hotel provides easy access to restaurants, shopping malls, bars and essential amenities such as pharmacies and convenience stores. Guests appreciate the convenience of not needing a car with key attractions like the Aquarium, Ana Costa street and the beach promenade just a short walk away. The strategic positioning also benefits triathletes and business travelers alike, offering proximity to both recreational areas and work-related venues.
Reviews highlight not only the prime location but also commend the hotel's service, noting the efficiency and friendliness of the staff during check-ins and check-outs. The breakfast receives positive mentions for its variety and quality, complementing the overall convenience. Despite some comments on the need for renovations and updates, particularly in the bathrooms, the cleanliness and comfort of the accommodations are generally well-regarded.
With a view of the ocean adding an extra layer of appeal, the 'ibis Santos Gonzaga Praia' seems to deliver a great balance of location, service and comfort. Many guests emphasize that the excellent location, coupled with decent amenities and cordial staff, makes their stay very enjoyable and convenient.
When it comes to breakfast at ibis Santos Gonzaga Praia, guest opinions vary widely. Many reviewers praised the breakfast for its quality, freshness and variety with some highlighting the availability of options like lactose-free milk, plant-based milk and natural yogurt. The abundant and well-replenished choices, such as unlimited fruits and pastries, received accolades for being tasty and satisfying. Some guests even described the breakfast as perfect and extensive and it was often noted as a strong point in combination with the hotel's excellent location.
However, several reviews pointed out that breakfast is not included in the room rate and must be purchased separately at a relatively high price, which some found to be unjustified given the selection offered. Others remarked on the crowded dining area with long queues and a wait for tables during peak hours, suggesting a mismatch between the number of guests and the space available.
While the breakfast met and even exceeded expectations for some, others found it lacking in variety and disappointing in terms of freshness, particularly criticizing items like scrambled eggs and cheese bread. In some cases, the breakfast was described as simple but honest, meeting basic needs but falling short of being extraordinary.
Overall, the breakfast experience at ibis Santos Gonzaga Praia is seen as a mixed bag with notable praise for its quality and variety tempered by concerns about its cost, inclusion and occasional shortcomings in freshness and organization.
At ibis Santos Gonzaga Praia, the dinner offerings have garnered positive remarks with guests frequently highlighting that the meals served during dinner were great and really good. The commendations suggest that the quality and taste of the dinner service are satisfying.
However, some guests have expressed a desire for an increased variety of dinner dishes, indicating room for improvement in terms of menu diversity. Additionally, a few reviews mention that more snack options for sale would be appreciated and some guests noted the absence of lunch options.
Overall, while the hotel's dinner has received praise, expanding the culinary options could enhance the dining experience even further.
Guest reviews for ibis Santos Gonzaga Praia reveal a mix of experiences, predominantly highlighting areas that need improvement. Many guests reported issues with musty smells, mold and dampness in the rooms. The lighting is frequently described as very dark, adding to the ambiance of cramped and unventilated spaces. Maintenance problems were a common theme with multiple mentions of leaks, outdated facilities, faulty air conditioning and unsatisfactory bathroom conditions including rusty fixtures and inconsistent water temperatures.
Room cleanliness was hit or miss with some guests finding their rooms clean and organized, while others encountered dust, dirt and even cockroaches. Sheets, curtains and towels often had stains or holes and there were complaints about the quality of pillows and mattresses.
Despite these setbacks, some positive notes were mentioned. The staff received praise for being helpful and attentive. The ocean view rooms, while not offering a full view, were appreciated for their reasonable vistas. The hotel’s location was a consistent strong point with many guests noting its proximity to key areas and attractions.
However, the general consensus indicates that the facilities are in need of significant updates and better maintenance to enhance guest comfort and satisfaction.
The guest reviews for the beds at 'ibis Santos Gonzaga Praia' reveal a mix of feedback. Generally, the beds themselves received some positive comments with mentions of comfortable and clean bed linens. Some guests found the beds to be satisfactory, cozy and even perfect.
However, there were numerous criticisms regarding several aspects. Many guests found the beds to be small with complaints describing them as tiny, uncomfortable and noisy. The mattresses were frequently mentioned as being either too hard, too soft, old or with signs of excessive use. Additionally, many reviewers noted issues with the bedding, often describing it as dirty, old, stained, musty or not fitting properly. The pillows also received unfavorable remarks, often being described as smelly, hard or too low.
In summary, while some guests did find the beds comfortable and clean, a significant number of reviews indicated dissatisfaction with the quality and maintenance of the beds and bedding at the hotel.
The cleanliness at ibis Santos Gonzaga Praia presents a mixed experience based on guest reviews. On the positive side, many guests have noted that rooms are clean, well-sanitized and tidy, along with commendable cleanliness and hygiene of the public areas. Some reviewers specifically highlighted the consistent cleanliness of bed linens and towels, which contributed to an overall clean atmosphere. The team's excellent service and the organized and quiet nature of certain rooms received commendation.
However, there were also numerous reports of cleanliness issues that detracted from the guest experience. Common complaints included bathrooms not being properly sanitized, the presence of old and stained towels, dirty floors, visible dust, moldy smells and even insects. Some guests reported finding remnants from previous occupants, such as used soap and packaging leftovers, indicating lapses in thorough cleaning. Rusted bathroom fixtures, peeling room elements and outdated linens further contributed to the perception of inadequate cleanliness and maintenance.
While the location and amenities like good Wi-Fi and breakfast were praised, the overall experience was often overshadowed by the inconsistent attention to cleanliness, suggesting that the hotel needs to address these concerns to meet guest expectations consistently.
The staff at ibis Santos Gonzaga Praia have received extensive praise for their exceptional service and professionalism. Reviews highlight that employees are consistently attentive, polite and always ready to help. Guests appreciated the reception staff for their friendliness and efficiency during check-in and check-out processes. The hotel's service philosophy emphasizes a closer engagement with clients, resulting in a supportive and accommodating environment. Standout employees, such as attendant Miguel and manager Luciano, received special mentions for their efforts in resolving issues and making guests feel comfortable.
Housekeeping and restaurant teams also garnered positive feedback for their polite and attentive service. While some guests did report occasional lapses, such as delays at the reception and issues with cleanliness, the overall sentiment remains overwhelmingly positive. Guests noted the staff's willingness to assist with various requests, from providing an iron to arranging taxi services. The hotel's clear policy of client engagement ensures that staff members are empathetic, kind and available to address any problems that arise, making the stay pleasant and memorable for travelers.
The Wi-Fi experience at ibis Santos Gonzaga Praia has garnered mixed reviews from guests. While some found the Wi-Fi to be good with a reliable and very good connection, others had less favorable experiences, noting that the internet quality was often poor, weak or even non-existent at times. Issues ranged from intermittent connectivity and slow speeds to the complete absence of a working connection in certain rooms. Guests mentioned that the Wi-Fi could benefit from improvements, particularly in terms of speed and consistency, to better support activities such as video conferencing. Overall, while there are instances of satisfactory Wi-Fi, there is a significant need for enhancements to meet the modern traveler’s internet needs.
Nestled in a prime location, 'ibis Santos Gonzaga Praia' affords guests the luxury of being mere steps away from the beach. Many visitors highlight its excellent position, some noting that it stands directly in front of the beach. Others mention that the hotel is just a block away or across the street from the beautiful seafront, allowing easy access to the sandy shores and excellent beach views.
The proximity to the beach is repeatedly praised with guests emphasizing how easy it is to reach the seaside, often within minutes. The location also garners appreciation for being close to other attractions like the Aquarium, restaurants and bars, making it convenient for varied plans and experiences.
Complementing the ideal location, the hotel receives positive remarks for its clean and comfortable accommodations. The breakfast offerings are particularly appreciated with guests noting it is prepared with care and includes good coffee. Overall, the hotel lives up to expectations with attentive staff, clean facilities and a wonderful beachfront setting that attracts visitors looking for a relaxing seaside escape.
Parking at ibis Santos Gonzaga Praia presents a mixed experience for guests. While the hotel offers on-site parking and valet service, many reviewers note that parking is outsourced and often incurs an additional fee of around 30.00 reais per day. Some guests appreciate that parking is available and consider the service to be good, safe and sufficient with the valet service occasionally noted as useful. However, others find the parking system slow, chaotic and expensive with frequent delays and insufficient staffing contributing to queues and frustration. Reports also mention that the hotel could do better in terms of staff training with some parking attendants being described as rude or impolite. Despite these issues, parking, when coordinated well, is seen as easy and provides a safe storage solution for vehicles.
Located in a prime spot, ibis Santos Gonzaga Praia is a three-star hotel that meets the basic expectations set by its category. Guests appreciate the larger rooms, clean spaces and good views, deeming it a reasonable choice for its price range. The location itself adds value to the stay and the overall experience is described as good and adequate for a three-star accommodation.
However, there are several indicators that the hotel falls short of the typical Ibis standards. The hotel's facilities and services have been marked as subpar compared to what is usually expected from the Ibis chain. Examples of its older infrastructure include an outdated telephone system and cold floors. Moreover, some amenities such as firm beds and efficient air conditioning could see improvements.
The breakfast received poor marks from guests and some reported discomfort with low-quality bedding, specifically mentioning issues with the pillows. Although the check-out process has been praised, suggesting a helpful staff, the overall sentiment indicates that the hotel may benefit from updates and refurbishments to align better with guest expectations and standard Ibis quality.
In summary, while ibis Santos Gonzaga Praia is suitable for budget-conscious travelers looking for basic three-star qualities, it does not fully meet the higher standards typically associated with the Ibis brand.
The ibis Santos Gonzaga Praia provides some accessible features for guests with disabilities, though feedback indicates room for improvement. Guests can request accessible rooms and the entrance to the building is suitably designed for wheelchair access. Bathrooms are adapted to manage wheelchair accessibility, making it easier for guests to use the facilities comfortably. The hotel's location offers easy access to downtown and main tourist attractions, which is convenient for all visitors. However, there are some drawbacks, such as the slow elevator and occasional mix-ups with accessible room requests. Additionally, some guests noted insufficient accessibility information and a lack of disability aids. While the hotel has basic features to accommodate guests with disabilities, more comprehensive options and better service could enhance the overall experience.
Ibis Santos Gonzaga Praia has been highlighted positively in numerous reviews for being pet-friendly. The hotel accepts pets with an additional fee and is praised for always welcoming dogs, making it a good choice for travelers with pets. However, some reviews noted that there are issues with how pets are treated with reports of high pet fees and an isolated mention of poor pet treatment. Despite this, the location is highly appreciated for its convenience, being close to various attractions and services. There are comments about room cleanliness and dark-colored decor, but overall, it remains a recommended option for those traveling with pets.
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Location
Reviews highlight not only the prime location but also commend the hotel's service, noting the efficiency and friendliness of the staff during check-ins and check-outs. The breakfast receives positive mentions for its variety and quality, complementing the overall convenience. Despite some comments on the need for renovations and updates, particularly in the bathrooms, the cleanliness and comfort of the accommodations are generally well-regarded.
With a view of the ocean adding an extra layer of appeal, the 'ibis Santos Gonzaga Praia' seems to deliver a great balance of location, service and comfort. Many guests emphasize that the excellent location, coupled with decent amenities and cordial staff, makes their stay very enjoyable and convenient.
Breakfast
However, several reviews pointed out that breakfast is not included in the room rate and must be purchased separately at a relatively high price, which some found to be unjustified given the selection offered. Others remarked on the crowded dining area with long queues and a wait for tables during peak hours, suggesting a mismatch between the number of guests and the space available.
While the breakfast met and even exceeded expectations for some, others found it lacking in variety and disappointing in terms of freshness, particularly criticizing items like scrambled eggs and cheese bread. In some cases, the breakfast was described as simple but honest, meeting basic needs but falling short of being extraordinary.
Overall, the breakfast experience at ibis Santos Gonzaga Praia is seen as a mixed bag with notable praise for its quality and variety tempered by concerns about its cost, inclusion and occasional shortcomings in freshness and organization.
Dinner
However, some guests have expressed a desire for an increased variety of dinner dishes, indicating room for improvement in terms of menu diversity. Additionally, a few reviews mention that more snack options for sale would be appreciated and some guests noted the absence of lunch options.
Overall, while the hotel's dinner has received praise, expanding the culinary options could enhance the dining experience even further.
Rooms
Room cleanliness was hit or miss with some guests finding their rooms clean and organized, while others encountered dust, dirt and even cockroaches. Sheets, curtains and towels often had stains or holes and there were complaints about the quality of pillows and mattresses.
Despite these setbacks, some positive notes were mentioned. The staff received praise for being helpful and attentive. The ocean view rooms, while not offering a full view, were appreciated for their reasonable vistas. The hotel’s location was a consistent strong point with many guests noting its proximity to key areas and attractions.
However, the general consensus indicates that the facilities are in need of significant updates and better maintenance to enhance guest comfort and satisfaction.
Beds
However, there were numerous criticisms regarding several aspects. Many guests found the beds to be small with complaints describing them as tiny, uncomfortable and noisy. The mattresses were frequently mentioned as being either too hard, too soft, old or with signs of excessive use. Additionally, many reviewers noted issues with the bedding, often describing it as dirty, old, stained, musty or not fitting properly. The pillows also received unfavorable remarks, often being described as smelly, hard or too low.
In summary, while some guests did find the beds comfortable and clean, a significant number of reviews indicated dissatisfaction with the quality and maintenance of the beds and bedding at the hotel.
Cleanliness
However, there were also numerous reports of cleanliness issues that detracted from the guest experience. Common complaints included bathrooms not being properly sanitized, the presence of old and stained towels, dirty floors, visible dust, moldy smells and even insects. Some guests reported finding remnants from previous occupants, such as used soap and packaging leftovers, indicating lapses in thorough cleaning. Rusted bathroom fixtures, peeling room elements and outdated linens further contributed to the perception of inadequate cleanliness and maintenance.
While the location and amenities like good Wi-Fi and breakfast were praised, the overall experience was often overshadowed by the inconsistent attention to cleanliness, suggesting that the hotel needs to address these concerns to meet guest expectations consistently.
Staff
Housekeeping and restaurant teams also garnered positive feedback for their polite and attentive service. While some guests did report occasional lapses, such as delays at the reception and issues with cleanliness, the overall sentiment remains overwhelmingly positive. Guests noted the staff's willingness to assist with various requests, from providing an iron to arranging taxi services. The hotel's clear policy of client engagement ensures that staff members are empathetic, kind and available to address any problems that arise, making the stay pleasant and memorable for travelers.
Wi-Fi
Beach
The proximity to the beach is repeatedly praised with guests emphasizing how easy it is to reach the seaside, often within minutes. The location also garners appreciation for being close to other attractions like the Aquarium, restaurants and bars, making it convenient for varied plans and experiences.
Complementing the ideal location, the hotel receives positive remarks for its clean and comfortable accommodations. The breakfast offerings are particularly appreciated with guests noting it is prepared with care and includes good coffee. Overall, the hotel lives up to expectations with attentive staff, clean facilities and a wonderful beachfront setting that attracts visitors looking for a relaxing seaside escape.
Parking
3 Star
However, there are several indicators that the hotel falls short of the typical Ibis standards. The hotel's facilities and services have been marked as subpar compared to what is usually expected from the Ibis chain. Examples of its older infrastructure include an outdated telephone system and cold floors. Moreover, some amenities such as firm beds and efficient air conditioning could see improvements.
The breakfast received poor marks from guests and some reported discomfort with low-quality bedding, specifically mentioning issues with the pillows. Although the check-out process has been praised, suggesting a helpful staff, the overall sentiment indicates that the hotel may benefit from updates and refurbishments to align better with guest expectations and standard Ibis quality.
In summary, while ibis Santos Gonzaga Praia is suitable for budget-conscious travelers looking for basic three-star qualities, it does not fully meet the higher standards typically associated with the Ibis brand.
Accessible
Dog Friendly
No, ibis Santos Gonzaga Praia doesn't have any pool.
No, a spa isn't available at ibis Santos Gonzaga Praia.
Yes, ibis Santos Gonzaga Praia welcomes dogs.
No, parking facilities aren't available at ibis Santos Gonzaga Praia.
No, ibis Santos Gonzaga Praia doesn't have a gym.
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