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Summary of reviewsHotel San Jorge enjoys high praise for its convenient location. Situated steps away from a metro station and within close proximity to public transport, supermarkets and key attractions such as the Guggenheim Museum, the hotel is an excellent base for travelers exploring Bilbao. The easy access to the port makes it particularly favorable for ferry travelers. The central, quiet and safe surroundings contribute to a tranquil stay with guests appreciating the option of easy parking and quick transport links to the city center.
The breakfast at Hotel San Jorge is well-received, offering a generous assortment of sweet and savory items that often exceed guest expectations. The quality-price ratio is commendable and the early breakfast service caters to early risers. Friendly and efficient staff enhance the dining experience, despite some minor desires for more fruit options and faster table clearing.
The rooms at Hotel San Jorge are notably spacious and clean, providing ample space for families and large groups. Guests appreciate the comfortable and large beds, although some have noted dated decor and occasional noise issues. Amenities are generally well-received, despite minor inconveniences such as lack of air conditioning. Consistent cleanliness and daily maintenance ensure a comfortable stay, even if some decor seems outdated.
The exceptional staff at Hotel San Jorge frequently earn praise for their professionalism, warmth and helpfulness. Proficiency in English, personalized attention and thorough information about local attractions make guests feel well-cared for. Despite occasional less favorable interactions, the staff's overall dedication significantly enhances the guest experience.
Cleanliness is a standout aspect with the hotel maintaining high standards of hygiene across all facilities. Daily room cleaning and well-maintained bathrooms ensure a welcoming environment, contributing to a sense of safety and tranquility.
For families, Hotel San Jorge offers an array of spacious room options that comfortably accommodate large groups, making it a highly recommended choice. The family-friendly atmosphere extends from the rooms to the dining experience, supported by attentive housekeeping and staff.
Although the wifi services are inconsistent with guests experiencing fluctuating connectivity, the secure and convenient parking options are well-regarded. Both underground and residential parking provide peace of mind, albeit with an additional fee for underground parking.
Overall, Hotel San Jorge provides a clean, comfortable and convenient stay with exceptional staff service, making it an appealing choice for travelers, families and ferry-goers alike. Show more
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Categories
Cheap Hotel
This hotel in Santurtzi offers budget-friendly accommodation. It is located on Antonio Alzaga street.
Family Friendly Hotel
Hotel with Parking
Room Types
Double or Twin RoomThis room features free Wi-Fi, flat-screen satellite TV and a private bathroom with a hairdryer.
Triple RoomThis room features free Wi-Fi, flat-screen satellite TV and a private bathroom with a hairdryer.
Quadruple RoomThis room features free Wi-Fi, flat-screen satellite TV and a private bathroom with a hairdryer.
Quintuple RoomThis room features free Wi-Fi, flat-screen satellite TV and a private bathroom with a hairdryer.
Single RoomProviding free toiletries, this single room includes a private bathroom with a bath, a bidet and a hairdryer. This single room features a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
7.8
Good
Location
Hotel San Jorge is celebrated for its remarkably convenient location, making it an ideal choice for travelers. The hotel is strategically situated just steps away from a metro station, providing swift and easy access to Bilbao and its numerous attractions, including the Guggenheim Museum. Guests consistently highlight the close proximity to public transportation with metro and bus stops right at the doorstep. The hotel also enjoys a central position in Santurtzi, near supermarkets, bars, restaurants and essential shops, enhancing the overall convenience for its visitors.
Additionally, the hotel's location is particularly advantageous for ferry travelers, being a mere 10 to 15 minutes away from the port. This makes it a perfect stopover for those catching a ferry to England or Ireland. Guests also appreciate the quiet and safe surroundings, contributing to a tranquil stay despite being well-connected to bustling areas.
The central placement near a large square and the ease of parking further add to the hotel's appeal. While some guests mention that it is slightly removed from the heart of Bilbao, the excellent transport links more than compensate for this, offering a smooth journey to the city center within 30 minutes without the need for a car.
Overall, Hotel San Jorge's location caters exceptionally well to travelers looking for easy access to public transport, proximity to key amenities and a strategic spot for ferry connections.
Breakfast
Hotel San Jorge offers a commendable breakfast experience that has received widespread positive feedback from guests. The breakfast options are described as varied and abundant, featuring an impressive selection for a continental breakfast. Guests have appreciated the generous portion sizes and the wide array of both sweet and savory items, including pastries, meats, cheese and different types of coffee and teas. Many guests found the breakfast buffet well-stocked, restful and very complete, often exceeding their expectations.
The quality-price ratio of the breakfast is frequently highlighted with many reviews noting that the included breakfast is of good value. The presence of an early breakfast service is an added convenience for early risers. Positive remarks were also made about the friendly and efficient breakfast staff, contributing to a pleasant dining experience every morning.
While there were some comments about the breakfast being basic or lacking in variety, the overall sentiment remains favorable. Minor critiques include a desire for more fruit options and some issues with the speed at which tables were cleared. Nonetheless, the breakfast at Hotel San Jorge generally satisfies guests' needs, providing a hearty and enjoyable start to the day.
Rooms
Hotel San Jorge's rooms have received numerous positive reviews from guests, highlighting their spaciousness and cleanliness. Many guests were pleasantly surprised by the larger-than-expected room sizes with comments frequently mentioning "very spacious room" and "large and spacious room." This spaciousness extends to various room types, including family suites and rooms suitable for large groups, providing ample space for movement and comfort.
The comfort of the beds has also been a recurring point of praise with guests noting that the rooms are "comfortable and spacious" and equipped with large, cozy beds. Cleanliness is another consistent highlight with reviews describing the rooms as "very clean," "impeccably clean," and "clean and comfortable."
While the spaciousness and comfort are widely appreciated, there are some mentions of minor drawbacks. A few guests noted that the decoration seemed a bit outdated and some rooms had a musty smell initially, which was usually resolved by opening the windows. Noise was occasionally a problem, particularly in rooms facing the street or roundabout, although many rooms were described as quiet.
The amenities in the rooms were generally well-received with mentions of functional and bright rooms with all necessary facilities, such as hairdryers, television and laundry services. Some reviews noted minor inconveniences like the lack of air conditioning and issues with heating controls.
In summary, Hotel San Jorge offers spacious, clean and comfortable rooms that cater well to families and large groups, despite some minor areas for improvement in noise insulation and decor. The overall guest experience in the rooms is positive, supported by the hotel's quiet location in a city area with accessible transport options.
Beds
Hotel San Jorge's bedding garners mixed reactions from guests with many highlighting the comfort and spaciousness of the beds. A significant number of reviews praise the beds as very comfortable, describing them as either king-size or large doubles. Guests frequently compliment the comfortable mattresses and pillows, noting the extra comfort and cleanliness of the bedding. The rooms are also often described as comfortable and spacious, enhancing the overall stay.
However, some negative feedback cannot be overlooked. A recurring issue is that various mattresses are reported as old, saggy or having springs sticking out, which detracts from the comfort for some guests. Hard and squeaky mattresses, as well as worn-out bedding, are also criticized. In some cases, guests found the beds too firm or aged and the pillows not fluffy enough. Despite these mixed reviews, many guests still found the beds to be fairly comfortable, balancing the overall sentiments towards the hotel's sleeping arrangements.
Cleanliness
Hotel San Jorge consistently impresses guests with its outstanding cleanliness. Frequent mentions of rooms being clean and tidy and the entire hotel being well-maintained, stand out in numerous reviews. Many guests noted that their rooms were thoroughly cleaned every day, ensuring a comfortable and inviting stay. The bathrooms, too, received high praise for their cleanliness.
Despite some comments about the hotel's decor being somewhat outdated, especially with rooms appearing as if they are from the 70s, the high standards of cleanliness seemed to more than compensate for this. Guests appreciated the friendly and attentive staff who not only ensured cleanliness but also offered excellent service, speaking both Spanish and English.
The hotel's facilities were generally regarded as clean and comfortable, adding to a sense of tranquility. During the COVID-19 pandemic, the hotel maintained rigorous cleaning protocols, which did not go unnoticed by guests who felt safe and well cared for.
Overall, Hotel San Jorge's dedication to cleanliness and well-maintained facilities makes it a reliable choice for travelers seeking a spotless and comfortable stay.
Staff
Hotel San Jorge has garnered an impressive reputation for its exceptional staff, consistently praised for their warm hospitality and professionalism. Guests repeatedly highlight the staff's friendliness and helpfulness as standout qualities, mentioning specific instances of personalized attention and thorough assistance. The reception team, including notable mentions of individuals like David and Asier, excel in providing clear information about local attractions and dining options, ensuring visitors feel well-informed and cared for.
Moreover, the staff demonstrates excellent communication skills with proficiency in English aiding seamless interactions. Politeness and attentive service are recurrent themes with the breakfast service and room maintenance staff receiving commendations for their courteous demeanor. From helping with parking to offering public transport cards, the efforts of the Hotel San Jorge staff contribute significantly to the positive guest experiences.
Despite occasional mentions of less favorable interactions, the general impression remains overwhelmingly positive. The staff's dedication to ensuring a pleasant stay is clearly evident, making Hotel San Jorge a notable choice for travelers seeking reliable and affable service during their stay.
Wi-Fi
Hotel San Jorge has received varied reviews regarding its wifi service. Some guests have found that the wifi occasionally works well, while others have noted significant issues. Common remarks include weak signals and fluctuating internet speeds. Coverage appears to be inconsistent with some areas of the hotel offering better connectivity than others. Several guests mentioned that the connection did not always reach entire rooms, leading to difficulties in maintaining a stable connection. While a few guests experienced good wifi, many pointed out that the service was often mediocre or even non-functional, impacting their stay negatively.
Parking
Hotel San Jorge offers a range of parking options praised for being secure and convenient. Guests often highlight the availability of secure underground parking, which provides peace of mind. There is ample and spacious parking underneath the hotel, although it's important to note that this comes with an additional fee of around €10 per day. Some reviews mention that the parking garage is a great option even though it requires a tight lift entry.
Moreover, aside from the fee-based private parking, there are free parking opportunities in nearby residential areas, although these can be crowded and it's sometimes difficult to find spots. The convenience of parking next to the hotel and the ability to leave the car in the garage until desired also receive positive feedback.
While the cost of parking is frequently mentioned, the secure and closed nature of the facilities makes it a worthwhile expense for many travelers. Onsite parking is deemed very handy and the overall secure parking services ensure a hassle-free experience for guests.
Family
Hotel San Jorge stands out as an excellent choice for families traveling together, particularly those with larger groups. The hotel offers a variety of room options that are notably spacious and well-suited for families, including quintuple rooms, quadruple rooms and family suites that can comfortably accommodate up to five people. Guests appreciate the difficulty of finding such ample accommodations elsewhere, making it a standout feature of this hotel.
The rooms are designed with families in mind and are equipped with multiple bedrooms and beds to ensure convenience and comfort. This makes it easier for families to stay together without having to book separate rooms. The hotel’s housekeeping staff also pays special attention to the needs of families and children, ensuring a welcoming and well-maintained environment.
Families also experience warm hospitality from the staff, who are friendly and accommodating towards guests of all ages. The hotel offers a family-friendly atmosphere that extends to every part of the stay, including dining. The dining experience is reportedly excellent for all family members, adding to the overall convenience and satisfaction of a stay at Hotel San Jorge.
Despite minor noise complaints from bus stops nearby, the hotel is generally quiet and well-located. Its good value and family-run nature add to its appeal, making it a recommended option for family trips where comfort and spacious accommodations are a priority.
No, Hotel San Jorge doesn't have any pool.
No, a spa isn't available at Hotel San Jorge.
No, Hotel San Jorge doesn't allow dogs.
Yes, parking facilities are available at Hotel San Jorge.