Chateau Palace
Sao Lourenco
-22.12016500,
-45.07508600
,
Alameda Das Orquídeas 357 Vale Dos Pinheiros Hotel
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Summary of reviewsChateau Palace is widely admired for its picturesque location amidst nature, offering a peaceful and tranquil setting perfect for relaxation. The slightly remote location provides a quiet escape from urban noise while remaining easily accessible by car, making it an ideal retreat with serene views and close proximity to local attractions.
The breakfast at Chateau Palace receives high praise for its variety and quality with many guests highlighting the abundance of delicious options and the inclusion of local specialties. Live music on weekends enhances the experience, creating a charming atmosphere. The courteous and attentive service further adds to the delightful morning experience.
Rooms at Chateau Palace are spacious and comfortable, featuring beautiful views and cozy furnishings. Guests often appreciate the cleanliness and organization of the accommodations. However, there are recurring issues with maintenance and room amenities, including the need for air conditioning, improved bedding and better ventilation.
Cleanliness is a strong point of the hotel with many guests commending the immaculate condition of both rooms and common areas. The hotel maintains high hygiene standards, although a few minor areas could benefit from more thorough cleaning.
The staff at Chateau Palace are frequently praised for their exceptional hospitality. The team is noted for their attentiveness, politeness and helpfulness, ensuring a warm and welcoming environment for guests.
Wi-Fi connectivity presents a mixed experience with some guests enjoying stable internet service while others face issues with weak or unstable signals, particularly in certain areas of the hotel.
The pool area is generally well-received, offering a clean and relaxing space for leisure. Despite occasional maintenance issues like broken sun loungers, the overall pool experience is positive, complemented by additional amenities such as a sauna and games room.
Parking at Chateau Palace is ample and secure with 24-hour security and plenty of space, enhancing convenience despite the steep access road.
Family-friendly amenities are a highlight with a playground, outdoor relaxation spaces and activities catering to both children and adults. The pet-friendly policies are also appreciated, making the hotel a welcoming option for guests traveling with pets.
While the beds and mattresses require improvement to enhance sleep quality, the overall charm and positive aspects of Chateau Palace make it a memorable and worthwhile destination for nature lovers and families seeking a serene and hospitable getaway.
Categories
The breakfast at Chateau Palace receives high praise for its variety and quality with many guests highlighting the abundance of delicious options and the inclusion of local specialties. Live music on weekends enhances the experience, creating a charming atmosphere. The courteous and attentive service further adds to the delightful morning experience.
Rooms at Chateau Palace are spacious and comfortable, featuring beautiful views and cozy furnishings. Guests often appreciate the cleanliness and organization of the accommodations. However, there are recurring issues with maintenance and room amenities, including the need for air conditioning, improved bedding and better ventilation.
Cleanliness is a strong point of the hotel with many guests commending the immaculate condition of both rooms and common areas. The hotel maintains high hygiene standards, although a few minor areas could benefit from more thorough cleaning.
The staff at Chateau Palace are frequently praised for their exceptional hospitality. The team is noted for their attentiveness, politeness and helpfulness, ensuring a warm and welcoming environment for guests.
Wi-Fi connectivity presents a mixed experience with some guests enjoying stable internet service while others face issues with weak or unstable signals, particularly in certain areas of the hotel.
The pool area is generally well-received, offering a clean and relaxing space for leisure. Despite occasional maintenance issues like broken sun loungers, the overall pool experience is positive, complemented by additional amenities such as a sauna and games room.
Parking at Chateau Palace is ample and secure with 24-hour security and plenty of space, enhancing convenience despite the steep access road.
Family-friendly amenities are a highlight with a playground, outdoor relaxation spaces and activities catering to both children and adults. The pet-friendly policies are also appreciated, making the hotel a welcoming option for guests traveling with pets.
While the beds and mattresses require improvement to enhance sleep quality, the overall charm and positive aspects of Chateau Palace make it a memorable and worthwhile destination for nature lovers and families seeking a serene and hospitable getaway.
Dog Friendly Hotel
This hotel thoughtfully accepts animals and integrates pet-friendly policies. Dogs are specifically welcomed, and there is a separate place designated for pets, providing a convenient space for them. Guests appreciate that dogs can be walked around the premises.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Cheap Hotel
Hotel with Outdoor Pool
Guest Reviews
'Chateau Palace' is praised for its beautiful and well-located setting amidst nature, providing a peaceful and quiet environment perfect for relaxation. Guests frequently highlight the wonderful views, the surrounding tranquility and the close proximity to nature, which contribute to a serene atmosphere. The location, while distant from the city center, offers easy access for those with a car, making it only a 5-minute drive to downtown attractions like Parque das Águas. This slight remoteness is often seen as a positive, providing an escape from urban noise, yet still keeping key spots within reach. Despite some challenges with the steep access road, the location strikes a balance between tranquility and convenience, appealing particularly to visitors seeking a restful retreat with the ease of reaching local sights by car.
The breakfast at Chateau Palace boasts an impressive reputation among guests. Many rave about the "wonderful," "marvelous," and "sensational" breakfast experiences, highlighting an "excellent variety" of options that cater to diverse tastes. The coffee receives frequent commendation for its quality, described as "wonderful," "good," and "great."
Weekends are a special treat with live music accompanying the meal, adding a charming touch that is particularly appreciated by guests. This special feature appears to make the breakfast experience even better on Sundays, making it worth every minute.
The breakfast spread includes a variety of breads, pastries, fruits, fresh juices and cold cuts, making it a full and satisfying start to the day. Many guests highlight the "abundant," "rich," and "delicious" selection, noting that it includes typical treats from Minas Gerais, which adds a local flavor to the experience. Overall, guests find the breakfast to be very good or excellent with many calling it amazing and perfect.
The service is also frequently mentioned as a strong point with staff being described as "polite and attentive." However, not all reviews are glowing; a few guests felt that the breakfast lacked variety, was sometimes cold or insufficient for the number of guests. There are mentions of breakfast items not being replenished and some options not catering to specific dietary needs.
Despite these occasional shortcomings, the general consensus is that the breakfast at Chateau Palace is a major highlight of the stay, making it a delightful and memorable part of guests' experiences.
Chateau Palace offers an intriguing mix of spacious and charming accommodations that frequently receive praise for their size and comfort. Guests often highlight the large, airy rooms, which are well-furnished and provide beautiful views, particularly from the upper levels and rooms with balconies. These rooms are described as cozy organized and very clean with comfortable beds and fragrant bed linens.
Despite these positive aspects, there are several areas that need improvement. Many reviewers mention the lack of air conditioning and the existing ceiling fans are considered insufficient against the heat. The bathrooms, while sometimes noted as spacious, are often in need of maintenance with some guests reporting issues like musty smells and outdated or damaged fixtures.
Although the accommodations are generally comfortable, there are complaints about the quality of bedding and mattresses with some describing them as old, thin or uncomfortable. Additionally, the rooms often miss basic amenities like tables, chairs and adequate electrical outlets, which can inconvenience guests.
Moreover, some rooms face issues with cleanliness and ventilation with a few guests reporting encounters with pests or a strong smell of chemicals. The chalets, in particular, seem to have more problems, including noise disturbances from animals and a need for better maintenance.
In summary, while Chateau Palace attracts guests with its spacious, comfortable and beautifully-viewed rooms, it falls short in delivering consistent maintenance and amenities. Potential visitors should weigh these factors when considering a stay at this charming yet flawed historic hotel.
Chateau Palace presents a mixed experience when it comes to its bedding, a crucial aspect for comfort-conscious travelers. Guest reviews consistently mention the lack of comfort provided by the mattresses and beds available in the rooms. While a few guests found the beds comfortable and appreciated the spaciousness of the beds, a significant number faced issues such as hard mattresses, overly soft mattresses and bedding that was either worn out or didn't fit the bed properly.
A recurring complaint is the poor quality of the mattresses, often described as thin, worn-out or misshapen, leading to an uncomfortable night’s sleep. Some guests reported being able to feel the bed slats or springs through their mattress, while others mentioned that the beds and pillows were noisy or creaked with movement. Additionally, inadequate bed frame support and noisy bed frames were also noted by several guests.
Another common issue raised by guests was with the bedding itself; sheets and bedding appeared well-used and in some cases, torn or too small for the bed. The uncomfortable sleeping conditions were exacerbated by thin pillows and insufficient or inadequate blankets.
Overall, while there are mentions of large and comfortable beds by some guests, it’s apparent that many others experienced discomfort due to low-quality mattresses and bedding. This led to a generally negative consensus on the sleep quality at this otherwise beautiful hotel. The feedback indicates a significant need for the management of Chateau Palace to replace and upgrade their beds and mattresses to ensure a comfortable stay for all guests.
Chateau Palace has garnered a significant amount of praise for its impressive cleanliness standards. Many reviews highlighted the impeccable cleanliness of both the rooms and common areas, often describing the accommodations as super clean and very well-organized. Guests frequently mentioned that everything was spotless with clean sheets, towels and well-maintained bathrooms contributing to their pleasant stay.
The hotel’s hygiene is consistently promoted with specific praise for the cleanest bathrooms and organized facilities. Many appreciated the tidiness, noting that everything was exceptionally clean and organized, from the indoor areas to the outdoor spaces.
However, a few reviews pointed out certain areas needing improvement. Some carpets were noted to be dusty and there were occasional dust and dirt particles in corners or on staircase steps. A couple of guests mentioned issues such as spider webs and unswept floors, which indicated that attention to detail in cleaning could be enhanced.
Overall, while a small number of guests called for more meticulous cleaning, the general consensus portrayed Chateau Palace as a clean and inviting place, ensuring a comfortable and hygienic stay for its visitors.
Chateau Palace boasts a stellar team known for their exceptional service and hospitality. Guests consistently highlight the attentiveness, politeness and helpful nature of the staff, often mentioning individuals like Henrique and Adriana for their outstanding service. The reception staff receives particular praise for their friendly, welcoming demeanor and efficiency. This high-caliber service extends throughout the entire team with guests feeling well-received and cared for from check-in to check-out. The hotel's staff manage to create a warm, hospitable environment, further enhancing the stay with their courtesy and professionalism. Overall, the consistent commendation for the team underscores the commitment to providing a memorable and pleasant experience for all visitors.
Wi-Fi connectivity at Chateau Palace presents a mixed experience according to guest reviews. Some have praised the internet service, noting that it is excellent, works well in all areas of the inn and remains stable and functional during their stay. There are also mentions of the availability of smart TV options with well-functioning channels. However, numerous reviews indicate problems with Wi-Fi, such as weak or unstable signals, particularly in chalets or outside reception areas. Several guests reported that the Wi-Fi didn't work during their stay or was only acceptable in common areas and corridors. This inconsistent performance of the internet seems to be a recurring issue that detracts from the overall experience for some visitors.
Chateau Palace boasts a pool area that many guests find enjoyable and well-maintained. The pool is described as spacious and pleasant, providing a great leisure area with beautiful surroundings. Several reviews highlight that the pool is consistently clean and well-kept, contributing to a very pleasant space for relaxation. The hotel's pool is also noted for its excellent maintenance and cleanliness, making it a highlight for many guests.
However, there are mixed reports regarding the pool's condition with some guests mentioning instances where the water was dirty and the area poorly maintained. Issues such as broken sun loungers, dirty sumps and the presence of non-hotel guests have been noted on occasion. Despite these drawbacks, the pool's overall appeal seems positive, especially for those looking for a serene and well-maintained swimming experience. Guests also appreciate additional amenities like the sauna and games room, which complement the pool area and add to the leisure experience at the hotel.
In summary, while some maintenance issues have been noted, the pool at Chateau Palace generally receives high marks for its cleanliness, size and the enjoyment it offers guests.
Chateau Palace boasts excellent parking amenities, frequently praised by guests for being ample, secure and convenient. There is plenty of parking space available, making it easy to find a spot. Guests appreciated the abundance of parking options, noting it as great and sufficient with 24-hour security adding to its convenience. The parking is included in the stay, contributing positively to the cost-benefit ratio. While the parking is outdoors, guests found it to be adequate and satisfactory. However, some mentioned the ascent to the hotel being quite steep and suggested the potential benefit of a covered parking lot. Overall, the parking situation at Chateau Palace is described favorably, enhancing the overall guest experience.
Chateau Palace is the ideal destination for families looking to create unforgettable memories together. The hotel provides a family-friendly atmosphere that’s perfect for those visiting with children. Guests have praised its playground, which offers a great leisure area for kids, ensuring they have endless fun during their stay. The outdoor relaxation spaces are also well-loved, providing a safe and spacious environment for family barbecues and relaxation.
The family-friendly environment extends beyond just the activities. The hotel is noted for its cleanliness and the pleasant, accommodating staff, which makes it a good place for family time. The location adds to its allure with beautiful views and a peaceful ambiance making it an excellent backdrop for family photos.
Visitors have highlighted the great experiences had by their families, noting that both kids and adults can enjoy the facilities such as the pool and playground. With its welcoming and familiar ambiance, Chateau Palace is recommended as a comfortable stop for those traveling with pets as well.
Whether it's a family Christmas getaway or a weekend retreat with loved ones, the hotel has consistently received positive feedback for creating a memorable and friendly environment. Guests express their intention to return, reinforcing the hotel's reputation as an excellent destination for family vacations.
Chateau Palace boasts an outdoor pool that contributes significantly to its serene ambiance. Guests consistently praise the pool for its cleanliness and well-maintained condition. The pool area is described as fantastic, superb and simply wonderful, offering a delightful experience for both adults and children. The surrounding courtyard and beautiful gardens add to the pool's charm, providing an inviting space for relaxation. However, some reviews mention that certain sun loungers in the pool area are broken, indicating a need for minor maintenance. Overall, the outdoor pool at Chateau Palace is a highlight for visitors, offering a pleasant retreat within a picturesque setting.
Chateau Palace is widely recognized as a pet-friendly accommodation, thoughtfully accepting animals and integrating pet-friendly policies. Dogs are specifically welcomed and there is a separate place designated for pets, providing a convenient space for them. Guests appreciate that dogs can be walked around the premises, adding to the comfort and convenience for those traveling with pets. Despite a few mentions of occasional dogs barking, the general consensus is positive, underscoring the hotel's accommodating environment for pet owners.
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Location
Breakfast
Weekends are a special treat with live music accompanying the meal, adding a charming touch that is particularly appreciated by guests. This special feature appears to make the breakfast experience even better on Sundays, making it worth every minute.
The breakfast spread includes a variety of breads, pastries, fruits, fresh juices and cold cuts, making it a full and satisfying start to the day. Many guests highlight the "abundant," "rich," and "delicious" selection, noting that it includes typical treats from Minas Gerais, which adds a local flavor to the experience. Overall, guests find the breakfast to be very good or excellent with many calling it amazing and perfect.
The service is also frequently mentioned as a strong point with staff being described as "polite and attentive." However, not all reviews are glowing; a few guests felt that the breakfast lacked variety, was sometimes cold or insufficient for the number of guests. There are mentions of breakfast items not being replenished and some options not catering to specific dietary needs.
Despite these occasional shortcomings, the general consensus is that the breakfast at Chateau Palace is a major highlight of the stay, making it a delightful and memorable part of guests' experiences.
Rooms
Despite these positive aspects, there are several areas that need improvement. Many reviewers mention the lack of air conditioning and the existing ceiling fans are considered insufficient against the heat. The bathrooms, while sometimes noted as spacious, are often in need of maintenance with some guests reporting issues like musty smells and outdated or damaged fixtures.
Although the accommodations are generally comfortable, there are complaints about the quality of bedding and mattresses with some describing them as old, thin or uncomfortable. Additionally, the rooms often miss basic amenities like tables, chairs and adequate electrical outlets, which can inconvenience guests.
Moreover, some rooms face issues with cleanliness and ventilation with a few guests reporting encounters with pests or a strong smell of chemicals. The chalets, in particular, seem to have more problems, including noise disturbances from animals and a need for better maintenance.
In summary, while Chateau Palace attracts guests with its spacious, comfortable and beautifully-viewed rooms, it falls short in delivering consistent maintenance and amenities. Potential visitors should weigh these factors when considering a stay at this charming yet flawed historic hotel.
Beds
A recurring complaint is the poor quality of the mattresses, often described as thin, worn-out or misshapen, leading to an uncomfortable night’s sleep. Some guests reported being able to feel the bed slats or springs through their mattress, while others mentioned that the beds and pillows were noisy or creaked with movement. Additionally, inadequate bed frame support and noisy bed frames were also noted by several guests.
Another common issue raised by guests was with the bedding itself; sheets and bedding appeared well-used and in some cases, torn or too small for the bed. The uncomfortable sleeping conditions were exacerbated by thin pillows and insufficient or inadequate blankets.
Overall, while there are mentions of large and comfortable beds by some guests, it’s apparent that many others experienced discomfort due to low-quality mattresses and bedding. This led to a generally negative consensus on the sleep quality at this otherwise beautiful hotel. The feedback indicates a significant need for the management of Chateau Palace to replace and upgrade their beds and mattresses to ensure a comfortable stay for all guests.
Cleanliness
The hotel’s hygiene is consistently promoted with specific praise for the cleanest bathrooms and organized facilities. Many appreciated the tidiness, noting that everything was exceptionally clean and organized, from the indoor areas to the outdoor spaces.
However, a few reviews pointed out certain areas needing improvement. Some carpets were noted to be dusty and there were occasional dust and dirt particles in corners or on staircase steps. A couple of guests mentioned issues such as spider webs and unswept floors, which indicated that attention to detail in cleaning could be enhanced.
Overall, while a small number of guests called for more meticulous cleaning, the general consensus portrayed Chateau Palace as a clean and inviting place, ensuring a comfortable and hygienic stay for its visitors.
Staff
Wi-Fi
Pool
However, there are mixed reports regarding the pool's condition with some guests mentioning instances where the water was dirty and the area poorly maintained. Issues such as broken sun loungers, dirty sumps and the presence of non-hotel guests have been noted on occasion. Despite these drawbacks, the pool's overall appeal seems positive, especially for those looking for a serene and well-maintained swimming experience. Guests also appreciate additional amenities like the sauna and games room, which complement the pool area and add to the leisure experience at the hotel.
In summary, while some maintenance issues have been noted, the pool at Chateau Palace generally receives high marks for its cleanliness, size and the enjoyment it offers guests.
Parking
Family
The family-friendly environment extends beyond just the activities. The hotel is noted for its cleanliness and the pleasant, accommodating staff, which makes it a good place for family time. The location adds to its allure with beautiful views and a peaceful ambiance making it an excellent backdrop for family photos.
Visitors have highlighted the great experiences had by their families, noting that both kids and adults can enjoy the facilities such as the pool and playground. With its welcoming and familiar ambiance, Chateau Palace is recommended as a comfortable stop for those traveling with pets as well.
Whether it's a family Christmas getaway or a weekend retreat with loved ones, the hotel has consistently received positive feedback for creating a memorable and friendly environment. Guests express their intention to return, reinforcing the hotel's reputation as an excellent destination for family vacations.
Outdoor Pool
Dog Friendly
Yes, Chateau Palace has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Chateau Palace.
Yes, Chateau Palace welcomes dogs.
Yes, parking facilities are available at Chateau Palace.
No, Chateau Palace doesn't have a gym.
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