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Summary of reviewsPalma Hostel impresses guests with its exceptional location in São Luís' historic center. Positioned on a charming pedestrian street and housed in a beautifully preserved mansion, the hostel offers convenient access to major attractions, bars, markets, and restaurants, making it a favored choice for travelers eager to explore the city. Despite minor room issues, the location remains a standout feature, allowing guests to immerse themselves in the rich culture and history of São Luís.
The breakfast experience at Palma Hostel receives high praise for its abundant and diverse offerings, delighting guests with a range of flavors in a cozy setting. Breakfast is often described as complete and delicious, enhancing the overall appeal of the stay, though peak times occasionally lead to shortages of popular items. An earlier start is recommended to maximize options.
Guests generally appreciate the spacious and comfortable rooms, noted for their cleanliness and charming colonial décor. Beds often receive positive feedback, and helpful reception staff contribute to a convenient accommodation experience. While room amenities are modern, there are mentions of older mattresses and occasional bathroom issues, highlighting areas for potential improvement. Despite cleanliness in many spaces, communal areas sometimes require attention, with concerns over dusty conditions and inadequate maintenance noted by some guests.
The staff at Palma Hostel are commended for their warmth and professionalism, contributing positively to guests' overall experiences. Reception staff are particularly noted for their friendliness and willingness to assist, providing guests with local insights and ensuring a seamless stay. Despite rare lapses in attentiveness, the staff's dedication to service creates an inviting atmosphere.
Internet service at Palma Hostel is functional and appreciated, though it sometimes falls short in private areas, with signal strength affected by external factors like weather. Guests find the beds comfortable, although there is variability in quality, with some noting the need for newer, more supportive mattresses.
Overall, Palma Hostel is recognized for its blend of historical charm, convenient location, and welcoming staff, offering a memorable stay for travelers seeking to experience the heart of São Luís, with minor areas for improvement noted in some reviews. Show more
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Categories
Cheap Guest House
This hostel is located within walking distance of the Sao Luiz Historical Center. It offers budget accommodation for travelers interested in exploring historical areas.
Small Guest House
Located on Rua do Giz, this guesthouse offers a convenient location in the historic center. It provides a cozy atmosphere and easy access to local attractions.
Dog Friendly Guest House
Guest House near Nightlife Spots
3-Star Guest House
Room Types
ApartmentThe air-conditioned apartment has 1 bedroom and 1 bathroom with a shower. This apartment features a minibar, a safe deposit box, a flat-screen TV and a patio. The unit has 1 bed.
Triple RoomThis air-conditioned triple room features a desk, a patio, garden views and a private bathroom. The unit offers 2 beds.
Guest Reviews
8.0
Very Good
Location
Palma Hostel boasts an exceptional location, positioned right in the heart of São Luís' historic center. Guests frequently highlight its proximity to major attractions, making it an ideal base for exploring the city's rich history and vibrant culture on foot. The hostel is housed in a beautifully preserved historic mansion situated on a pedestrian street, which adds to the charm and atmosphere of the surroundings. Many visitors appreciate the convenient access to nearby bars, markets, and restaurants, enhancing the overall travel experience. The hostel's advantageous location allows guests to maximize their time in the city, with easy access to key sites and cultural landmarks. Despite some minor drawbacks mentioned in a few reviews, such as room issues, the location remains a standout feature for travelers seeking to immerse themselves in the historic charm of São Luís.
Breakfast
Palma Hostel offers a breakfast experience that resonates well with many guests, boasting a variety of flavors and options that delight the palate. Reviews highlight the breakfast as abundant and diverse, providing well-served meals in a cozy and welcoming setting. With a selection of fruits and dishes, the breakfast is often described as complete and delicious, making it worth the additional price for those who choose to pay separately. Guests appreciate the superb quality and tasty offerings, sometimes served in a beautiful, paneled room above the main breakfast area.
Despite the positive reception, there are occasional mentions of limited variety on certain days and some dissatisfaction with service, particularly as peak times sometimes lead to shortages of popular items. An earlier start to the morning ensures a fuller range of choices before certain offerings run out. While the breakfast receives high praise overall, some reviews suggest a desire for more attentive service and an expanded selection of fresh fruits and juices to enhance the experience further. Overall, the breakfast at Palma Hostel stands out as a memorable part of the stay, contributing to the charm and appeal of the location.
Rooms
Palma Hostel offers an array of room accommodations that generally impress guests with their spaciousness and comfort. Visitors frequently highlight the cleanliness and well-appointed nature of the rooms, complemented by charming colonial decor that enhances the overall appeal. The beds are often described as comfortable, and many rooms boast modern amenities like air conditioning and useful facilities such as fridges. Guests particularly appreciate the helpful and attentive nature of the reception staff, underscoring the convenience of the hostel's prime location in the historic center.
While most experiences are positive, a few guests have noted areas needing improvement, such as older mattresses, occasional issues with bathroom facilities, and some cleanliness concerns. Rooms vary in size, with some being smaller or lacking windows, and occasional reports suggest the need for renovation. Furthermore, the breakfast experience, though generally sufficient, has room for enhancement.
Overall, Palma Hostel is recognized for providing cozy and attractive accommodations with a blend of historical charm and modern convenience, making it a solid choice for travelers seeking comfort in a central location, albeit with minor areas to be mindful of during the stay.
Beds
Palma Hostel receives mixed feedback regarding its beds, highlighting a combination of comfort and variability in quality. The positive aspects frequently mentioned include comfortable and cozy beds, with some rooms featuring good mattresses and bedding. Guests also appreciate large and clean rooms with well-equipped bedding including features like side lighting and accessible power outlets. However, there are concerns about inconsistency, as some beds are noted for being too soft or lacking support, sometimes just being a mattress on the floor. Issues with aging and occasionally poor-quality mattresses and linens are apparent, with some guests encountering old, stained, or uncomfortable options. Overall, while many find the beds satisfactory and conducive to a pleasant stay, others experience significant disparities that need addressing.
Cleanliness
Palma Hostel seems to offer a mixed experience when it comes to cleanliness, which is a prominent theme in guest reviews. On the positive side, many visitors appreciate the hostel's overall cleanliness, noting the rooms and bathrooms as particularly well-maintained. Guests have highlighted the spaciousness and cleanliness of their rooms, complete with fresh towels and basic amenities. Some have described the location as convenient and the atmosphere quiet, contributing to a neat and orderly environment.
However, several reviews also suggest that there are significant areas for improvement. Common areas often require urgent cleaning, and some rooms have been found dusty with cobwebs and dirt. The quality of towels and bedding has been criticized, with some guests encountering thin, old towels and sheets that weren't clean enough for their liking. Issues like inadequate cleaning and maintenance, mold, and unpleasant bathroom odors have been pointed out, with basic hygiene products not always available. While a section of guests finds the place comparatively clean, others stress that cleanliness needs substantial attention.
In summary, while Palma Hostel offers clean rooms for many, maintenance efforts need consistency, especially in communal spaces and in providing standard amenities.
Staff
Palma Hostel has earned a reputation for its dedicated and accommodating staff, who stand out in reviews for their consistently positive contributions to guests' experiences. Known for their warmth and a high level of professionalism, team members are described as super friendly and always eager to assist. Whether it’s at the reception or throughout the hostel, the staff are attentive and prompt, ensuring that guests' questions are answered and their needs addressed swiftly. Around-the-clock reception service is a highlight, further enhancing the overall convenience and comfort for visitors.
The linguistic skills of the team are commendable, with several staff members able to communicate effectively in English, adding to the ease of international travel. Particularly noted are the receptionists, praised for their cordial, polite demeanor and their willingness to share local insights and information which enriches the guests’ staying experience.
There are instances where the staff's attentiveness has gone beyond basic expectations, such as promptly taking action when accommodation errors occurred, ensuring a seamless and worry-free experience for guests. Individual staff members like Erick have been singled out for their exceptional assistance in various situations, showcasing a level of care that enhances the overall hospitality at Palma Hostel.
While largely positive, a few remarks suggest occasional lapses in engagement, such as staff being distracted by personal activities. However, these are overshadowed by the overwhelmingly positive feedback and the staff's ability to create a welcoming and uplifting atmosphere. The seamless service combined with the prime location adds to the appeal, making Palma Hostel an inviting choice for travelers seeking both comfort and attentive service in their lodging experience.
Wi-Fi
The internet service at Palma Hostel receives mixed feedback from its guests. While several reviewers commend the hostel for providing a good WiFi signal, there are notable mentions of fluctuating and weak connectivity, particularly in the rooms. It seems that external factors like weather can play a part in the WiFi performance, leading to reduced signal strength during rainfall. Some guests have praised the stability of the internet, indicating that it is fairly reliable in certain areas, but others have reported significant issues, suggesting room for improvement. Overall, while the hostel's internet is functional and appreciated by some, it occasionally falls short of expectations, especially in the private spaces of the rooms.
No, Palma Hostel doesn't have any pool.
No, a spa isn't available at Palma Hostel.
Yes, Palma Hostel welcomes dogs.
No, parking facilities aren't available at Palma Hostel.