Norte Palace Hotel
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Summary of reviewsNorte Palace Hotel offers a prime location in the heart of São Mateus, making it a convenient choice for travelers seeking proximity to city attractions, shops and essential amenities. The hotel is notably praised for its cleanliness with spacious and well-maintained rooms. Many guests commend the friendly and attentive staff who consistently deliver exceptional service, contributing positively to the overall experience.
The breakfast at Norte Palace Hotel receives mixed reviews. While some guests appreciate the variety and abundance, noting the availability of numerous food options and attentive service, others feel it falls short in terms of variety and quality. Despite these differing opinions, the breakfast service has room for improvement.
Rooms are spacious and comfortable, often highlighted for their cleanliness and organization. Guests particularly appreciate the large bathrooms and comfortable beds, although there are occasional issues such as water infiltration, poor room acoustics and minor maintenance shortcomings. Nonetheless, the general sentiment towards the rooms remains positive.
The hotel's staff is frequently praised for their helpfulness, politeness and readiness to address issues promptly. This high level of service enhances the overall guest experience, making interactions pleasant and efficient. The pool area is another well-received feature, offering a clean and inviting space for relaxation, although it sometimes faces occasional maintenance and availability issues.
Guests also find the hotel’s parking facilities to be satisfactory with ample parking options and a private garage, although some note the external lot's lack of coverage as a drawback. Additionally, beds receive mostly positive feedback for their comfort, though there are instances where mattresses are considered too firm or old.
In conclusion, Norte Palace Hotel is a solid choice for travelers valuing a central location, cleanliness and friendly service, offering reasonable facilities and services that generally align with its three-star rating, though some areas could benefit from enhancements to better meet guest expectations.
Categories
The breakfast at Norte Palace Hotel receives mixed reviews. While some guests appreciate the variety and abundance, noting the availability of numerous food options and attentive service, others feel it falls short in terms of variety and quality. Despite these differing opinions, the breakfast service has room for improvement.
Rooms are spacious and comfortable, often highlighted for their cleanliness and organization. Guests particularly appreciate the large bathrooms and comfortable beds, although there are occasional issues such as water infiltration, poor room acoustics and minor maintenance shortcomings. Nonetheless, the general sentiment towards the rooms remains positive.
The hotel's staff is frequently praised for their helpfulness, politeness and readiness to address issues promptly. This high level of service enhances the overall guest experience, making interactions pleasant and efficient. The pool area is another well-received feature, offering a clean and inviting space for relaxation, although it sometimes faces occasional maintenance and availability issues.
Guests also find the hotel’s parking facilities to be satisfactory with ample parking options and a private garage, although some note the external lot's lack of coverage as a drawback. Additionally, beds receive mostly positive feedback for their comfort, though there are instances where mattresses are considered too firm or old.
In conclusion, Norte Palace Hotel is a solid choice for travelers valuing a central location, cleanliness and friendly service, offering reasonable facilities and services that generally align with its three-star rating, though some areas could benefit from enhancements to better meet guest expectations.
Hotel with Parking
This hotel offers free self-parking on site, a valuable amenity for guests with vehicles. The convenience of complimentary parking enhances the overall guest experience.
Cheap Hotel
Located in São Mateus on Avenida Jones dos Santos Neves, this hotel provides a standard hotel experience at a budget price. Its central address offers easy access to local amenities.
3-Star Hotel
Norte Palace Hotel offers an outdoor pool, sauna, and fitness center for guests. It also provides complimentary wireless internet access and a restaurant. The hotel is noted for being family-friendly.
Hotel with Outdoor Pool
This hotel features an outdoor pool, offering guests a refreshing space for relaxation and recreation. It also provides a sauna and fitness center.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
Guest Reviews
Situated right in the heart of São Mateus, Norte Palace Hotel boasts an excellent location that consistently receives praise from guests. Nestled in the city center, this hotel offers the ultimate convenience with numerous shops and essential amenities just steps away. The central location not only ensures easy accessibility but also provides a sense of safety, making it a preferred choice for many. Additionally, the advantageous position of the hotel is often highlighted in tandem with the commendable service provided by the attentive and friendly staff. Guests frequently commend the pleasant check-in experience, the cleanliness and the overall solid structure of the building. For those who prioritize location, Norte Palace Hotel stands out as a top pick, harmonizing proximity to city attractions with quality service and facilities.
When considering a stay at Norte Palace Hotel, evaluations regarding the breakfast reveal mixed sentiments. On the positive side, several guests complimented the breakfast for its variety and abundance. They noted the availability of numerous food options, including a good variety of fruits and highlighted the attentive service provided by the staff. Descriptions such as great, wonderful and very good were used by those pleased with the breakfast experience.
However, a significant number of reviews pointed out areas needing improvement. A recurring criticism was the limited variety with several guests mentioning that the breakfast could benefit from more options. Some found the food quality lacking with reports of stale items and missing essentials like cutlery. Descriptors like terrible, poor and weak were frequently used, suggesting that for many, the breakfast did not meet expectations.
In summary, while some guests were delighted with the breakfast at Norte Palace Hotel, many others found it lacking in variety and quality, indicating room for substantial improvement.
Norte Palace Hotel offers a range of spacious and comfortable rooms that are noted for their cleanliness and organization. Guests frequently highlight the large size of the rooms and bathrooms, which provide plenty of space to relax. The beds are generally comfortable, contributing to a restful stay and many rooms are praised for being well-ventilated with perfect lighting.
However, there are occasional reports of issues such as water infiltration, poor room acoustics and lingering smells. Some guests have encountered rooms with signs of poorly cleaned construction work or minor maintenance issues like broken bathroom lights and peeling walls. Despite these occasional shortcomings, the overall cleanliness of the rooms is consistently praised. Friendly staff add to the positive experience and many guests plan to return in the future.
The hotel seems to be a solid choice for those valuing space, comfort and cleanliness, although it's advisable to communicate any room preferences or issues with the staff to ensure a more enjoyable stay.
Norte Palace Hotel receives generally positive feedback on its beds with many guests mentioning that the beds are comfortable and good. Some guests noted that the mattresses are very comfortable with a few describing them as very soft. One review highlighted that the bed was wonderful and others simply stated that the beds are very comfortable or suitable for a restful night's sleep.
However, not all feedback is positive. Some guests found the mattresses too firm with phrases like hard mattress and the mattress was terrible highlighting this issue. There are also mentions of mattresses being old and deformed, which caused discomfort. Instances were noted where the beds were unmade and cleanliness issues such as a moldy room smell and sandy floors negatively impacted the experience for some guests.
Norte Palace Hotel has generally received positive feedback regarding its cleanliness with many guests highlighting the very clean and tidy environment. The rooms are frequently described as clean, spacious and organized, often featuring quality towels and bed linens. A number of reviews appreciated the overall cleanliness of the facilities, including the notably clean pool area bathrooms. Guests also mentioned the rooms being fragrant and well-maintained. However, there were occasional criticisms, including unclean showers and bathroom walls and some isolated instances of dirty toilets and spider webs in rooms. Despite these few negative remarks, the prevailing sentiment is that Norte Palace Hotel is clean, comfortable and functional with a well-maintained and hygienic environment.
Norte Palace Hotel consistently receives praise for its staff, who are frequently described as helpful, polite and friendly. Guests appreciate the attentiveness and exceptional service provided by the team, noting their readiness to resolve issues promptly, such as fixing a problematic shower. The reception service is reliable, even during late hours, ensuring that guests always feel well-attended. Reviews highlight the kindness and understanding nature of the employees with several remarks about their politeness and helpfulness. Overall, the hotel staff’s service is a standout, contributing positively to the guests' experiences.
Norte Palace Hotel features a large and spacious pool that has received positive remarks for its cleanliness and overall appeal. Guests have found the pool area to be quite inviting with many mentioning that it is a significant highlight of the hotel's leisure facilities. The pool is conveniently located in front of the restaurant, which adds to the relaxation experience. However, there were occasional mentions of the pool not being open for use and some concerns about its cleanliness at times. Despite these minor setbacks, the general consensus is that the pool at Norte Palace Hotel is well-maintained and offers a great spot for guests to unwind.
Norte Palace Hotel receives praise for its well-organized facilities and friendly staff. Guests appreciate the spacious and ample parking options, which include a private garage. The parking area is generally considered very comfortable and good-sized, providing ease of access for travelers. However, some feedback indicates that the external parking lot lacks coverage, exposing vehicles to the elements. Despite a few drawbacks, such as occasional difficulty in finding parking and isolated issues with room cleanliness, the overall consensus is positive regarding the hotel's parking facilities.
Norte Palace Hotel boasts a central location that provides easy access to various attractions, making it convenient for travelers. The hotel is often described as acceptable or reasonable and some guests highlight it as a very good option for its cost-benefit ratio. While opinions vary, many find the cost-benefit to be acceptable and worth the expense. However, there are consistent suggestions that the hotel could see some improvements to better align with a three-star rating and meet guests' expectations.
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Location
Breakfast
However, a significant number of reviews pointed out areas needing improvement. A recurring criticism was the limited variety with several guests mentioning that the breakfast could benefit from more options. Some found the food quality lacking with reports of stale items and missing essentials like cutlery. Descriptors like terrible, poor and weak were frequently used, suggesting that for many, the breakfast did not meet expectations.
In summary, while some guests were delighted with the breakfast at Norte Palace Hotel, many others found it lacking in variety and quality, indicating room for substantial improvement.
Rooms
However, there are occasional reports of issues such as water infiltration, poor room acoustics and lingering smells. Some guests have encountered rooms with signs of poorly cleaned construction work or minor maintenance issues like broken bathroom lights and peeling walls. Despite these occasional shortcomings, the overall cleanliness of the rooms is consistently praised. Friendly staff add to the positive experience and many guests plan to return in the future.
The hotel seems to be a solid choice for those valuing space, comfort and cleanliness, although it's advisable to communicate any room preferences or issues with the staff to ensure a more enjoyable stay.
Beds
However, not all feedback is positive. Some guests found the mattresses too firm with phrases like hard mattress and the mattress was terrible highlighting this issue. There are also mentions of mattresses being old and deformed, which caused discomfort. Instances were noted where the beds were unmade and cleanliness issues such as a moldy room smell and sandy floors negatively impacted the experience for some guests.
Cleanliness
Staff
Pool
Parking
3 Star
Yes, Norte Palace Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Norte Palace Hotel.
No, Norte Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at Norte Palace Hotel.
Yes, Norte Palace Hotel has a gym.
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