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Summary of reviewsMatiz Manhattan in São Paulo consistently receives positive feedback for its prime location, particularly its proximity to Avenida Paulista, various shops, restaurants and cafes, making it ideal for both business and leisure travelers. The neighborhood’s safety and walkability, especially within the trendy Jardins district, add to the hotel's attractiveness.
The accommodations are frequently highlighted for their spaciousness and cleanliness, often described as mini-apartments with useful amenities like microwaves and large closets. Guests appreciate the practical layout, comfort and apartment-like atmosphere of the rooms, which are suitable for extended stays or families needing extra space.
Cleanliness stands out as one of Matiz Manhattan's strengths with guests repeatedly praising the spotless condition of both the rooms and common areas. The hotel maintains rigorous cleaning protocols, contributing significantly to a welcoming and comfortable experience.
The staff at Matiz Manhattan is highly regarded for their friendliness, efficiency and professionalism. Guests consistently commend the helpful and polite service with special mentions of standout staff members providing excellent hospitality.
The breakfast receives mixed reviews. While some guests find it adequate with a good variety of items, others criticize it for lack of diversity and quality, particularly pointing out repeated items and the absence of special dietary options. Cleanliness and maintenance issues in the breakfast area are also noted.
Guests generally appreciate the available parking facilities, finding the fees reasonable and the service efficient, though some mention the inconvenience of an outsourced garage. The free Wi-Fi is another area with mixed feedback; while some find it functional, others report issues with weak and intermittent connections, particularly in the bedrooms.
The hotel’s gym and rooftop pool, although appreciated for their presence, receive suggestions for improvements in maintenance and equipment. The pool, despite being small and unheated, is popular for its cleanliness and the pleasant views from the rooftop.
Families particularly find Matiz Manhattan to be a great choice due to the spacious and well-organized rooms, making it suitable for parents traveling with children. Many guests recommend the hotel for its family-friendly environment and the ample space it provides.
Lastly, the location is celebrated for its vibrant nightlife with numerous bars and restaurants nearby, despite occasional noise issues from neighboring establishments. Comfortable beds generally receive positive reviews, though some guests note the need for better pillows and newer mattresses.
Overall, Matiz Manhattan is praised for its excellent location, spacious and clean accommodations, friendly staff and family-friendly atmosphere, ensuring a good cost-benefit ratio and earning loyalty from repeat guests. Show more
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Categories
Hotel with Outdoor Pool
Matiz Manhattan features an outdoor swimming pool for guest use.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Room Types
Standard Queen RoomThis air-conditioned apartment features a flat-screen TV with cable channels, a telephone, a minibar and a work desk. Guests also benefit from a kitchenette fitted with a microwave and kitchen appliances.
Standard Twin RoomThis air-conditioned apartment features a flat-screen TV with cable channels, a telephone, a minibar and a work desk. Guests also benefit from a kitchenette fitted with a microwave and kitchen appliances.
Superior Family RoomThis spacious air-conditioned apartment features a flat-screen TV with cable channels, a telephone, a minibar and a work desk. Guests also benefit from a kitchenette fitted with a microwave and kitchen appliances.
Executive SuiteThe suite offers air conditioning. The unit offers 1 bed.
Guest Reviews
8.5
Very Good
Location
Situated in an enviable spot in São Paulo, Matiz Manhattan repeatedly garners praise for its prime location, highly regarded among guests. The hotel is tucked just a few blocks from Avenida Paulista, offering easy access to a myriad of restaurants, cafes and shops, making it an ideal base for both business and leisure travelers. Its proximity to the metro station also enhances convenience for those looking to explore other parts of the city.
Guests appreciate the safety and walkability of the surrounding neighborhood, often highlighting how secure they feel strolling around. The hotel’s placement within the trendy Jardins district adds to its appeal with numerous trendy eateries and vibrant shops just around the corner.
Accommodations at Matiz Manhattan are described as spacious and clean, offering comfortable mini-apartments with thoughtful amenities like microwaves and large closets. The service is noted as professional and friendly, contributing to a welcoming atmosphere.
For those traveling on business, the location also caters well to professional needs with everything within easy reach, from essential services to entertainment options. All these attributes combined make Matiz Manhattan a standout choice for travelers, ensuring a great cost-benefit ratio and earning the loyalty of repeat guests.
Breakfast
The breakfast at "Matiz Manhattan" has garnered a mixed response from guests. On the positive side, some found the breakfast to be "very good" or "great," highlighting the variety and taste of certain items like cheese bread and fresh fruits. Guests appreciated the attentive staff and satisfactory service, noting that breakfast included essential items to start the day well. There were mentions of good coffee and pleasing options like delicious cakes and varied fruits.
However, a significant number of guests felt that the breakfast fell short of expectations, especially given the daily rate. Critics pointed out the limited options and lack of variety with repeated items daily. Complaints included dry bread, poor-quality coffee and unappealing hot options such as sausages in tomato sauce. The absence of special dietary options like lactose-free or gluten-free products also surfaced frequently. Some guests found the breakfast functional but not exceptional and others described it as simple, mediocre or even terrible. Issues with cleanliness and maintenance in the breakfast area were noted and the experience of having breakfast served next door was not always well-received, particularly when factoring in weather inconveniences.
Overall, while some guests were content with the breakfast offerings, many suggested that it could be more diverse and of higher quality to truly enhance their stay at the hotel.
Rooms
Matiz Manhattan offers exceptional accommodations, frequently praised for their spaciousness and comfort. The rooms are described as clean, well-maintained and generously sized, often featuring separate living areas, bedrooms and kitchenettes. Many units come with amenities such as coffee makers, mini-bars, microwaves and large walk-in closets, creating an apartment-like atmosphere that's perfect for longer stays or guests needing more room to spread out.
Guests appreciate the practical layout and functional division of spaces, which include living rooms, spacious bathrooms and in some cases, balconies that provide a pleasant view of the surrounding area. Despite some remarks on old furniture and the need for occasional maintenance, the overall cleanliness and comfort of the rooms receive high marks.
Additional amenities like well-equipped kitchens and comfortable beds enhance the stay, making it suitable for families or business travelers who require a temporary home-like environment. With plenty of space to relax and work, the rooms at Matiz Manhattan meet and often exceed guest expectations, offering a cozy retreat in a bustling city.
Beds
The beds at Matiz Manhattan generally receive high marks from guests with a majority appreciating their comfort. Many reviews highlight the comfortable mattresses and soft beds as key positives with several guests specifically noting the high quality of both beds and pillows. Phrases like "comfortable sheets," "fluffy pillows," and "soft beds" are frequently mentioned, suggesting a restful sleep experience. Some guests also compliment the size of the beds, particularly noting the spaciousness of the double and queen-size options.
However, while many find the mattresses and beds comfortable, there are a few criticisms. Some guests point out that the pillows could be better with specific mentions of needing higher quality. A recurring comment from various reviews suggests that some of the mattresses are old and uncomfortable with a few guests describing them as hard or in need of replacement. Despite these occasional negative remarks, the general consensus leans towards the positive with most guests enjoying a comfortable and cozy sleep during their stay at the hotel.
Cleanliness
Matiz Manhattan stands out for its exceptional cleanliness, consistently praised by guests. Visitors frequently highlight the spacious, clean and comfortable rooms, describing them as well-maintained and cozy. Both the rooms and common areas are noted for their spotless condition with excellent hygiene standards being a recurring theme in the reviews. The hotel’s cleanliness encompasses not just the rooms but extends to public spaces, which are often described as immaculate and well-organized.
The reviews emphasize the hotel's rigorous cleaning protocols with guests specifically mentioning the regular and thorough upkeep of the rooms and common areas. Bed linen, bathrooms and overall room conditions receive high marks for cleanliness. Staff dedication to maintaining a clean environment contributes significantly to the positive guest experience, reinforcing the hotel's reputation for top-notch hygiene and cleanliness.
Even though a few areas, such as carpets, received mentions for needing better upkeep, the vast majority of the feedback lauds the hotel’s meticulous attention to cleaning and organization. Overall, Matiz Manhattan excels in providing a clean and welcoming atmosphere, ensuring guests feel comfortable and well cared for throughout their stay.
Staff
The reviews for the staff at Matiz Manhattan largely paint a picture of exceptional service, marked by friendliness, efficiency and a welcoming demeanor. Guests consistently praise the hotel employees for their helpfulness and politeness, frequently noting the excellent service provided by the front desk team, including standouts like Thales, Fran, Débora and Rose. The staff is described as very cheerful, courteous and well-trained, always ready to assist with a professional and warm attitude.
Particular attention is given to the thorough and prompt service at check-in, maintaining a high standard of hospitality throughout guests' stays. Many reviewers commend the personalized service and the attentive nature of the staff, which significantly enhances the overall guest experience.
However, there are isolated mentions of less favorable interactions, including occasional reports of rudeness from reception staff, indicating some inconsistency. Despite these few negative mentions, the overwhelming sentiment is one of high satisfaction with the dedicated and attentive service provided by the Matiz Manhattan team.
Wi-Fi
At Matiz Manhattan, the Wi-Fi situation varies greatly. Guests appreciate the free Wi-Fi service and some have experienced good and strong connections, particularly noting excellent signal strength even on higher floors. However, many guests pointed out areas for improvement. Wi-Fi often works best in the living room, while the signal in the bedroom can be weak or non-functional. Several reviews mentioned frequent issues with weak, poor or intermittent signals that disrupt the internet experience. Overall, while there are positive aspects, the general consensus is that the Wi-Fi service needs significant enhancements to ensure a more reliable and consistent connection throughout the hotel.
Gym
Matiz Manhattan features a gym that receives mixed reviews from guests. Some visitors find the gym to be well-equipped and decent, appreciating the convenience of having fitness facilities available on-site. Guests also highlight the presence of both a gym and a swimming pool as part of the hotel's amenities, adding to the positive infrastructure. However, several reviews indicate that the gym is quite small and lacks sufficient equipment. Feedback also suggests that the gym is outdated and in need of better maintenance and upgrades. While the presence of a gym is a valued feature, many feel that improvements in equipment and facility maintenance are necessary.
Pool
Matiz Manhattan offers a rooftop pool that, despite its small size, is described by many guests as clean and properly maintained. Guests appreciate the lovely outdoor setting and the great views that the rooftop location provides. However, some reviews indicate that the pool is in need of renovation and occasional maintenance with concerns about cleanliness and structural issues such as a loose ladder. The pool is not heated, which can make the water feel quite cold. Nevertheless, the pool remains a welcomed feature for those looking to relax or enjoy a swim with a view, particularly on the terrace.
Parking
Parking at Matiz Manhattan generally receives positive remarks, though there are some aspects to consider. Guests appreciate the availability of parking and often mention that it is reasonably priced or has a fair fee. The parking facility is described as good with ease of parking being a common highlight. Assistance from valet staff is frequently praised with many finding the staff to be attentive and helpful.
However, it's important to note that some guests express inconvenience regarding parking. Specifically, the parking is outsourced with access to the garage being from outside the building, which a few guests find less convenient. The parking fee is separate from the room rate and guests sometimes feel this is not communicated clearly upfront. Despite this, many guests still consider the parking cost to be very fair.
Overall, while a few nuances exist about the arrangement and communication regarding the parking service, the general feedback indicates that guests find the parking facility at Matiz Manhattan to be efficient and well-managed.
Family
Matiz Manhattan in São Paulo is highly regarded as an excellent choice for families. Many guests have praised the spacious accommodations, particularly the two-bedroom options, which provide ample space for everyone to feel comfortable and organized. The layout of the apartments includes separate bedrooms, a living room with a TV and even a mini closet to keep the family’s clothes neatly arranged during the stay.
Reviewers frequently mention the hotel’s suitability for a family of four, whether four adults or parents traveling with children. The functional setup of the rooms ensures that everyone has enough space, making it an ideal location for family trips. Guests have highlighted the peaceful and leisurely atmosphere that the hotel offers, contributing to an overall pleasant experience for the entire family.
Families traveling with children will find this hotel particularly accommodating, as it has received numerous recommendations for providing a family-friendly environment. Despite a few instances where specific amenities, like a requested crib, were not available upon arrival, the majority of reviews indicate that the hotel's services and facilities meet family needs well.
The hotel is often recommended by past guests to their friends and family, emphasizing its suitability for family and group stays. Matiz Manhattan stands out as a great family hotel in São Paulo, making it a reliable choice for those looking to travel with children and enjoy a comfortable, spacious and pleasant stay.
Nightlife
The Matiz Manhattan is located in a bustling area celebrated for its vibrant nightlife. Guests have highlighted its proximity to the trendy restaurants of Jardins, alongside numerous bars and eateries, making it an excellent choice for those looking to explore local dining and entertainment options. The location is considered safe, adding to the appeal of the surrounding environment packed with dining and nightlife venues.
However, potential visitors should be aware of noise issues, especially from a bar with live music situated directly in front of the hotel. This noise can persist until late at night, potentially disturbing sleep. Despite the lively surroundings, the nightlife adds a pulsating energy to the area, ideal for those wanting to immerse themselves in the local scene.
4 Star
Matiz Manhattan provides a mixed experience for those expecting four-star amenities and services. Many reviews praise the hotel as exceptional, wonderful, superb and excellent, emphasizing its great cost-benefit compared to other options, which indicates higher quality in certain respects. However, there are recurring comments that the hotel's service does not match its four-star rating. Several guests noted that the breakfast was basic with complaints about dry eggs and reheated sausage sauces and additional charges for items like tapioca. Shower temperature fluctuations also contributed to the sentiment that the hotel should be rated three stars, not four. Despite these drawbacks, the overall sentiment remains positive among guests, often highlighting the value provided by Matiz Manhattan.
Business
Matiz Manhattan offers a convenient and functional stay for business travelers, especially those needing proximity to Paulista Avenue and Rebouças Convention Center. The rooms are well-suited for business trips, featuring amenities like a living room and kitchen utensils that can cater to longer stays and provide a comfortable work environment. The hotel's WiFi, while not always the fastest, works well enough for most needs. Despite some minor drawbacks, such as the need for room renovations and occasional elevator issues, the hotel remains a favorable choice for short business stays. The business facilities are adequate, though the business center could benefit from some updates. Overall, Matiz Manhattan is accommodating and centered around providing a good experience for those on business trips.
Yes, Matiz Manhattan has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Matiz Manhattan.
No, Matiz Manhattan doesn't allow dogs.
Yes, parking facilities are available at Matiz Manhattan.