Novotel São Paulo Berrini, located in a bustling area of São Paulo’s South Zone, is highly regarded for its strategic and convenient location. With its close proximity to the American Consulate, Morumbi Shopping Mall, various local amenities and efficient public transport links, it serves as a prime choice for business travelers, visa applicants and tourists alike. The hotel's setting within a secure business complex adds to the sense of safety and tranquility, especially appreciated by families and business travelers.
One of the hotel's standout features is its breakfast service. Guests praise the variety and quality of the breakfast offerings, highlighting the fresh-made tapioca and Nespresso coffee. The consistent replenishment of a wide selection of breads, croissants, yogurts, cold cuts and fruits enhances the experience, creating a peaceful and pleasant start to the day. However, some guests note the additional cost for breakfast and occasional organizational issues.
The hotel's dinner service receives mixed reviews. While lunch and breakfast are noted for their quality, the dinner menu is sometimes criticized for its limited options and lack of ingredient availability. Despite these concerns, many guests still appreciate the on-site restaurant for its good service and the convenience it offers. Room service, however, has faced issues with unfulfilled orders and unexpected closures.
Rooms at Novotel São Paulo Berrini are praised for their modern, clean and spacious design. The comfort of the beds, ample space and quiet environment contribute to a relaxing stay. Some guests reported minor issues such as smaller room sizes for families or occasional lapses in room maintenance, but overall, the hotel maintains high standards of cleanliness and comfort.
The staff is frequently commended for their attentiveness, friendliness and professionalism. Receptionists and waiters receive specific praise for their efficiency and accommodating nature, contributing significantly to a positive guest experience despite occasional reports of impersonal service.
The hotel's free Wi-Fi is generally reliable and appreciated, although some guests experienced intermittent connectivity issues. The gym is lauded for its quality, spaciousness and variety of equipment, making it a valuable amenity for health-conscious travelers.
Parking has mixed reviews with some guests finding the system convoluted and expensive, yet others acknowledging the availability of service and reasonable costs. Family travelers enjoy the hotel's accommodating rooms and child-friendly amenities, including games and entertainment options for kids. Despite some critiques about room sizes, the overall family-friendly atmosphere is well-received.
The beds at Novotel São Paulo Berrini are praised for their exceptional comfort with guests often describing them as soft, cozy and excellent for a good night's sleep. Minor issues with the sofa bed and occasional remarks on bed size or smell did not significantly detract from the positive feedback.
Overall, Novotel São Paulo Berrini is celebrated for its cleanliness, strategic location, excellent breakfast service, comfortable rooms and professional staff, making it a well-regarded choice for various types of travelers visiting São Paulo.
Categories
Dog Friendly
Dog Play Area
Do you accept dogs in all rooms?Yes
Is there an extra charge?Yes
Should the dog owner notify you before checking in?Yes, During the booking process
What is the maximum number of dogs per room?Up to 2 dogs are allowed in each room.
Is there a maximum weight of dogs accepted?Yes, 10 Kg
Are there any leash-free play areas?Yes
Should the dog be kenneled at all times in the room?No
Should the dog be kenneled/kept in a pet carrier at all times in public areas?No
Should the dog remain leashed at all times in the room?Yes
Should the dog remain leashed at all times in public areas?Yes
Are the dogs allowed on the furniture?Yes
Are the dogs allowed on beds?Yes
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Must not have fleas
Must have proof of current vaccinations
Must use designated areas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not bathe in the bathtub
Must not be left unattended in the room
Do you provide any of these?
Emergency dog food
Waste-disposal bags
Except for dogs, do you also accept other pets?Yes
Do you have a written and comprehensive pet policy available on request?Yes
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Health & Safety
Belonging to the Accor group, Novotel is known for its consistent standards. It likely has implemented enhanced cleaning and safety measures as part of Accor's ALLSAFE program.
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?Yes, to all guests
Do you ensure contactless check-in/check-out?Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically?Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out?Yes, for 72 hours.
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, multiple times per day
Are luggage trolleys sanitized after each use?Yes
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
Limitations
Is furniture in public areas arranged to allow more space for distancing?Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?Yes
Does the hotel operate at a limited capacity?Yes, up to 40% of the rooms can be occupied
Do you allow people who don't stay at the hotel to enter the rooms?No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you use delivery robots to get stuff to guests' rooms?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?No
Are rugs removed from guest rooms?Yes
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests?No
Do you offer single-serve options instead of buffets for breakfast?Yes
Do you offer contactless delivery for in-room dining?Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Accor's ALLSAFE plan
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?Yes
Do your staff practice social distancing guidelines?Yes
Are there dedicated isolation zones on property?Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Is there a doctor available either on-site or on-call?Yes
Has the hotel closed during the pandemic?Yes Reopening Date: 07/01/2020
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Accessible
The hotel provides accessible rooms and is wheelchair accessible. Specific features include Braille signage, lower bathroom sinks, higher level toilets, toilets with grab rails, and upper floors accessible by elevator.
EV charging stations
This hotel is included in the list as it provides EV charging facilities for guests.
Family
Romantic
Business
Parking
EV charging stations
Gym
4 Star
Sustainability Journey
Honeymoon
Dog Play Area
Room Types
Family Apartment with Sofa BedThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Superior Apartment with Double BedThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Superior Apartment with Twin BedsThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Executive Apartment with Queen BedThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Standard Double Room - Disability AccessThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Deluxe Apartment with Double BedThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
8.6
Very Good
Review Summaries
Location
Conveniently located in the bustling South Zone of São Paulo, Novotel São Paulo Berrini garners high praise for its prime position, especially for visitors with appointments at the American Consulate. It lies just a short walk from the consulate, making it an optimal choice for visa applicants.
Not only is the hotel well-placed for consular visits, but it also boasts proximity to several amenities and attractions. Guests appreciate the short distance to Morumbi Shopping Mall, a variety of restaurants, bakeries, pharmacies and other local shops. The area's safety is frequently highlighted, providing peace of mind for travelers.
The strategic location is complemented by ease of access, particularly for those traveling by car, despite some minor issues with ride-hailing service pickups due to a bit obscure entrance. Guests also benefit from excellent public transport links, including nearby train stations.
The hotel's setting within a business complex adds to the sense of security, featuring 24-hour surveillance and a quiet environment, ideal for business travelers and families alike. Although the area may seem vacant on weekends, visitors still find plenty to do, thanks to its central position and the readily available amenities nearby.
Overall, the hotel receives acclaim for its excellent location, supporting guests' varied needs, whether for business, leisure or consular visits.
Breakfast
Novotel São Paulo Berrini receives significant praise for its breakfast offerings with many guests highlighting it as a standout feature of their stay. The breakfast is frequently described as excellent, wonderful and very good with numerous options available to cater to diverse tastes. Guests appreciated the variety and high quality of the food, often mentioning specific details like the fresh-made tapioca and omelette bar and Nespresso coffee as notable points of differentiation.
The breakfast service is often noted for its plentiful and constant replenishment, ensuring guests have access to a wide selection of breads, croissants, yogurts, cold cuts, fruits and more. The atmosphere is frequently described as peaceful and the environment beautiful, adding to the overall positive experience.
However, not all feedback was entirely positive. Some guests noted that breakfast was not included in their room rate and found the additional cost to be high. A few reviews mentioned a lack of organization in the breakfast area and some dissatisfaction with the simplicity or standard nature of the offerings. A small number of guests had more critical views, citing issues such as frozen food or rude service, but these were the exceptions rather than the rule.
Overall, the breakfast at Novotel São Paulo Berrini is highly regarded for its variety, quality and pleasant service, making it a memorable part of the guest experience.
Dinner
The restaurant at Novotel São Paulo Berrini receives mixed reviews from guests. On the positive side, many commend the restaurant for its excellent, delicious food and great service. The restaurant is described as very complete and well-equipped with dishes that are well-served and tasty. Guests particularly appreciate the attentive waitstaff and the convenience of having a good dining option on-site. Additionally, the breakfast is often highlighted as very good, adding to the overall dining experience.
However, some guests express disappointment with the dinner service. There are complaints about the limited dinner menu, lack of ingredient availability and the menu's complexity. A few diners found the evening meals to be plain, tasteless and not up to the same standard as lunch. There are also remarks about the high cost of meals compared to their quality and value. One specific issue noted is the restaurant’s seating availability during dinner, which can be frustrating for guests without reservations. Room service problems were also highlighted with instances where orders were not fulfilled due to the restaurant closing unexpectedly.
In summary, while the Novotel São Paulo Berrini’s restaurant has strengths in terms of breakfast and lunch, dinner experiences show room for improvement in both menu variety and service constancy.
Rooms
Nestled in the heart of São Paulo, Novotel São Paulo Berrini boasts rooms that seemingly cater to a diverse array of traveler expectations. The hotel is repeatedly praised for its clean, modern facilities with a blend of spacious and functional design. Guests highlight the comfort of the rooms with particular emphasis on the plush beds and the ample space provided, which allows for a restful stay.
Many visitors find the room décor both beautiful and cozy, contributing to a warm, inviting atmosphere. The attention to cleanliness is a recurrent theme with rooms being kept in immaculate condition. The modern amenities and quiet surroundings allow for an uninterrupted and relaxing experience, further enhanced by noise-blocking windows and well-planned layouts.
Though spaciousness and comfort are noted, there are occasional remarks about some rooms being smaller, particularly for families. This feedback underscores the importance of room selection based on the number of occupants. There are also a few isolated concerns about room maintenance, such as phone issues and incomplete cleaning, which suggest inconsistencies in service.
Overall, Novotel São Paulo Berrini delivers well-appointed rooms with excellent cleanliness standards and modern, cozy environments. Despite minor lapses, the comfortable and spacious settings, combined with a well-maintained ambiance, make it a favored choice for travelers seeking a pleasant stay in São Paulo.
Beds
Novotel São Paulo Berrini receives high praise for its beds, consistently described as comfortable and very good. Guests repeatedly highlight the soft and cozy bedding with many noting the exceptional comfort of the mattresses. Beds are also frequently mentioned as being paired with quality pillows and bed linens, adding to the overall sleep experience.
However, not all bed-related feedback is positive. A few reviews mention issues such as beds being too small or having an unpleasant smell. The sofa bed, in particular, receives criticism for being hard and uncomfortable with some even suggesting it feels less comfortable than sleeping on the floor.
Despite these few downsides, the general consensus reveals that guests find the main beds to be wonderfully comfortable, often describing them as delicious or excellent. In some cases, minor issues like hard or low beds were noted, but these did not overshadow the predominantly positive remarks regarding bed comfort.
For families, the hotel’s offerings include cribs for babies and rooms are adaptable to accommodate comfortably up to four people with additional beds provided. Overall, Novotel São Paulo Berrini ensures a restful night's sleep with its well-kept, cozy beds and attentive service.
Cleanliness
Novotel São Paulo Berrini stands out for its exceptional cleanliness, a common praise among guests. Many reviewers commend the hotel for its very clean and comfortable rooms, describing the facilities as well-maintained and organized. Guests often mention how the rooms are not only spotless but also pleasant-smelling, contributing to a comfortable stay. The cleaning service is frequently noted as efficient with the hotel ensuring high standards across both rooms and common areas.
The atmosphere of the hotel is also appreciated with guests enjoying the clean and cozy environment. The modern, new accommodations further enhance the appeal, creating a fresh and sanitary ambiance. Reviewers note the impeccable cleanliness in various aspects, including the bathroom, which adds to the overall comfort.
Overall, guests are consistently impressed with the cleanliness and maintenance of the hotel, making it a reliable choice for a pleasant stay in São Paulo. However, a few reviewers pointed out occasional lapses in cleaning standards, indicating room for improvement in maintaining consistency. Despite these few drawbacks, the general feedback highlights Novotel São Paulo Berrini as a clean, comfortable and well-located hotel, renowned for its excellent cleaning practices.
Staff
The staff at Novotel São Paulo Berrini receive predominantly positive feedback from guests. Many reviewers highlight the team’s attentiveness, kindness and professionalism. Receptionists and waiters are frequently praised for their quick and efficient service. Guests often mention employees by name, such as Fabiano and Armando, who provided standout service and exceptional attention. The overall friendliness and helpfulness of the staff are repeatedly noted with emphasis on their willingness to cater to guests' needs and make them feel at home.
Despite the largely favorable reviews, there are occasional mentions of unprepared or rude staff members, particularly in specific instances of impersonal service. However, these reviews are outweighed by the numerous positive comments about the polite, friendly and well-trained staff who contribute significantly to an enjoyable stay. Special mentions are made for the reception, restaurant and parking staff who collectively ensure a warm and welcoming environment for guests.
Wi-Fi
The Wi-Fi at Novotel São Paulo Berrini generally receives positive feedback from guests. Many reviews highlight the excellent and fast internet connection with some noting that the Wi-Fi worked perfectly for video calls and had good speed. Free Wi-Fi is available and often mentioned as working well. However, some guests experienced intermittent internet connectivity and noted that the signal can be weak at times. There were also occasional issues with the Wi-Fi not working in specific areas like the lounge or even not having internet access at all. Overall, guests appreciate the reliable and free Wi-Fi service provided by the hotel, despite some minor connectivity issues.
Gym
The gym at Novotel São Paulo Berrini has received high praise from guests for its overall quality and facilities. Described as great, top-notch and well-equipped, it appears to stand out compared to fitness centers at other hotels. Guests appreciate the spaciousness and cleanliness of the gym, as well as the variety of exercise options available. The gym is part of a larger complex that includes cafes, a beauty salon and a minimarket, adding to the convenience of the location. Although some guests mentioned that a few treadmills require repair and that the signage directing guests to the gym and recreation area could be improved, the positive feedback significantly outweighs these minor issues. Overall, the gym at Novotel São Paulo Berrini is widely considered excellent and a valuable amenity for the health-conscious traveler.
Parking
Parking at Novotel São Paulo Berrini receives varied feedback from guests. Some note the parking situation is convoluted with the lot located far from the hotel in a separate building and access described as poor and confusing. Additionally, the absence of valet service and identification makes navigation challenging. High parking fees and separate charges for parking generate some discontent, especially since issues like incorrect charges and lack of assistance have been reported. Despite these issues, there are mentions of good service and parking availability at a reasonable cost, hinting that it may serve guests adequately if improvements were made.
Family
Novotel São Paulo Berrini seems to be a solid choice for families traveling with children, offering a welcoming and comfortable environment. The rooms are generally described as spacious and well-suited for families, often accommodating two adults and two children comfortably. Despite some critiques about the size of the family rooms, many visitors appreciate the appropriate layout, good furniture arrangement and attention to detail which appeal to children.
The family's stay is made more convenient by the thoughtful amenities and services offered. A standout feature is the presence of children's games and a ground-floor videogame, which keeps the little ones entertained. Families find the hotel atmosphere family-friendly, enabling them to enjoy their time together, whether for short stays or special occasions like birthdays.
The straightforward approach to meals and affordable prices add to the appeal for those traveling with kids. However, it's worth noting that some guests have found the family rooms to be smaller than expected, suggesting potential minor improvements in space management.
Overall, Novotel São Paulo Berrini provides a comfortable and enjoyable experience for families, making it a suitable option for those traveling with children and looking for a family-oriented hotel.
4 Star
Novotel São Paulo Berrini consistently receives praise for its cleanliness and comfort with numerous reviews highlighting the immaculate upkeep of the facilities. Guests often note that the rooms are spacious, super clean and well-maintained. The overall ambiance of the hotel is described as beautiful and modern, contributing to a sense of comfort and relaxation.
The service quality at the hotel is frequently lauded with several reviews affirming that it meets the expectations of a four-star establishment. The hotel's cost-benefit ratio is another commonly mentioned positive aspect with many guests finding it to be a great value, reasonably priced for the level of service and facilities provided.
Although there are occasional mentions of minor details such as the lack of robes in the rooms, the overall sentiment remains highly positive. Guests feel that the hotel's services and amenities are well-aligned with its four-star rating, making it an excellent choice for travelers seeking a clean, comfortable and modern stay in São Paulo.
Business
Novotel São Paulo Berrini is highly praised by business travelers for its excellent location and well-designed amenities. Positioned conveniently close to the US Consulate and near modern office areas, the hotel offers a practical and complete set of accommodations that make it a top choice for those on business trips. The business center and shared workspaces are particularly appreciated for their convenience and conducive environment for working with specific rooms dedicated to business purposes.
Guests have found the business facilities to be very good, providing a comfortable setting for working and gathering with other business people. The common areas maintain a quiet atmosphere, suitable for business activities. The staff receives commendations for their professional service, which contributes to an overall excellent experience for business travelers.
The hotel is described as business-oriented with practical amenities like a gym and an open kitchen that add to the comfort of the stay. Security measures are well-regarded, further enhancing the feeling of being in a well-organized and pleasant environment. Overall, Novotel São Paulo Berrini offers great value for those traveling on business, combining convenience with comfort and efficient service.
Accessible
The Novotel São Paulo Berrini is commendable for its efforts in ensuring accessibility for guests with disabilities. The hotel features adapted rooms and accessible facilities, making it suitable for those with reduced mobility. Elevators are designed to be user-friendly for guests with limited mobility and the general environment, including public places such as the parlor, is conducive to accessibility. However, some areas of improvement include providing clearer guidance for elderly clients and adding safety handles in bathrooms. The cleanliness and newness of the environment are also highlighted as positive aspects of the stay.
Romantic
Novotel São Paulo Berrini offers a blend of comfort and tasteful decor, creating a romantic ambiance that guests appreciate. The hotel's innovative glass shower, which can be integrated into the room or enclosed with a curtain for privacy, adds a unique touch to the stay. The environment has been noted for its suitability for special occasions such as honeymoons and wedding anniversaries. Many guests have chosen this hotel specifically for significant events like weddings, marking it as a memorable place for celebrating love and commitment.
Dog Friendly
Novotel São Paulo Berrini proves to be a welcoming stay for guests traveling with pets, confirmed by multiple reviews highlighting its dog-friendly amenities and services. Visitors appreciate the freedom to bring their furry companions along with several noting the hotel's warm reception not just for dogs but for all pets, including kittens. Guests have praised the thoughtful provisions such as water bowls at the reception and the availability of hygiene mats, meal bowls and waste bags upon request.
The hotel goes above and beyond with its designated Pet Place area, where dogs can comfortably stroll off-leash. Many were impressed by the attentive service of staff members, especially mentioning the exceptional care from employee Fabiano. Overall, the establishment stands out for its accommodating and inclusive environment for both pets and their owners, ensuring a pleasant stay for all.
FAQ
No, Novotel São Paulo Berrini doesn't have any pool.
No, a spa isn't available at Novotel São Paulo Berrini.
Yes, Novotel São Paulo Berrini welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Novotel São Paulo Berrini.
