Pestana São Paulo
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Summary of reviewsPestana São Paulo is highly regarded for its exceptional location near Avenida Paulista and Ibirapuera Park, offering convenient access to key attractions, cultural institutions and various dining options. Located in the safe and tranquil Jardins neighborhood, the hotel ensures both convenience and peace of mind, making it a preferred choice for many travelers despite the slight challenge presented by its position on a hill.
The hotel’s breakfast consistently receives high praise for its excellent quality and extensive variety, catering well to diverse dietary needs and enhancing the overall stay for guests. The breakfast service is commended, contributing significantly to the positive dining experience at the hotel. Dinner experiences are more mixed with specific dishes and friendly service praised, though limited menu variety and occasional quality concerns are noted.
The rooms at Pestana São Paulo are appreciated for being spacious, clean and comfortable, featuring well-sized bathrooms and comfortable bedding. The unique aesthetic charm of beautifully themed floors with Brazilian art is also a highlight. However, some reviews mention the need for modernization and better maintenance to address issues such as outdated furniture, dim lighting and thin walls.
Cleanliness at the hotel receives mixed feedback; while many guests report rooms as clean and organized, there are notable concerns about the cleanliness of bathrooms and common areas, suggesting inconsistency in the hotel’s cleaning standards. The staff at Pestana São Paulo are frequently praised for their exceptional service, attentiveness and professionalism with specific staff members mentioned for contributing positively to the guest experience.
Reviews of the hotel's wifi are mixed with some guests finding it reliable and others experiencing significant issues. The spa is highly praised for its quality services, although its limited availability can be inconvenient. The gym, while small, is functional and equipped for basic workouts, though it may not meet all guests' expectations. Parking facilities are convenient, but the cost is a concern for some guests.
Pestana São Paulo caters well to families with its convenient location and family-centric amenities like larger rooms, extra beds, a lobby game area and a 24-hour pantry. However, there may be a lack of specific amenities for babies. The beds are largely praised for their comfort, although there are occasional reports of old or uncomfortable mattresses.
Despite positioning itself as a four-star hotel, some guests believe it falls short of this standard, noting areas that require renovation and more competitive pricing. Nonetheless, Pestana São Paulo remains a commendable choice for many travelers, particularly due to its excellent location, superb breakfast and exceptional staff service.
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The hotel’s breakfast consistently receives high praise for its excellent quality and extensive variety, catering well to diverse dietary needs and enhancing the overall stay for guests. The breakfast service is commended, contributing significantly to the positive dining experience at the hotel. Dinner experiences are more mixed with specific dishes and friendly service praised, though limited menu variety and occasional quality concerns are noted.
The rooms at Pestana São Paulo are appreciated for being spacious, clean and comfortable, featuring well-sized bathrooms and comfortable bedding. The unique aesthetic charm of beautifully themed floors with Brazilian art is also a highlight. However, some reviews mention the need for modernization and better maintenance to address issues such as outdated furniture, dim lighting and thin walls.
Cleanliness at the hotel receives mixed feedback; while many guests report rooms as clean and organized, there are notable concerns about the cleanliness of bathrooms and common areas, suggesting inconsistency in the hotel’s cleaning standards. The staff at Pestana São Paulo are frequently praised for their exceptional service, attentiveness and professionalism with specific staff members mentioned for contributing positively to the guest experience.
Reviews of the hotel's wifi are mixed with some guests finding it reliable and others experiencing significant issues. The spa is highly praised for its quality services, although its limited availability can be inconvenient. The gym, while small, is functional and equipped for basic workouts, though it may not meet all guests' expectations. Parking facilities are convenient, but the cost is a concern for some guests.
Pestana São Paulo caters well to families with its convenient location and family-centric amenities like larger rooms, extra beds, a lobby game area and a 24-hour pantry. However, there may be a lack of specific amenities for babies. The beds are largely praised for their comfort, although there are occasional reports of old or uncomfortable mattresses.
Despite positioning itself as a four-star hotel, some guests believe it falls short of this standard, noting areas that require renovation and more competitive pricing. Nonetheless, Pestana São Paulo remains a commendable choice for many travelers, particularly due to its excellent location, superb breakfast and exceptional staff service.
Hotel Taking Steps Towards Sustainability
This hotel has invested in purchasing renewable energy and holds a Renewable Energy Certificate. It focuses on reducing waste, particularly plastic and paper, uses environmentally friendly or recycled materials, and promotes good environmental management practices among staff.
Hotel with Spa
This hotel provides spa services for guests. It is a great place for a peaceful retreat.
Accessible Hotel
The hotel offers wheelchair access to common and public areas, an elevator, and a wheelchair-accessible path of travel. Accessible parking is available, and there are rooms and facilities for disabled guests.
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Guest Reviews
Pestana São Paulo stands out for its exceptional location, consistently highlighted by guests in numerous reviews. Nestled near both Avenida Paulista and Ibirapuera Park, it offers easy access to key attractions, museums and cultural institutions of São Paulo. The proximity to a variety of restaurants, supermarkets and transportation options, including the metro and taxi stands, make it highly convenient for visitors looking to explore the city. Guests particularly appreciate the hotel's positioning in the Jardins neighborhood, a safe and tranquil area, ensuring both convenience and peace of mind. Despite a few mentions of the hotel being located on a hill, which made walking access slightly challenging for some, the overall sentiment is overwhelmingly positive. The blend of location, coupled with excellent service and cost-benefit proportion, makes Pestana São Paulo a preferred choice for many travelers.
Guests at Pestana São Paulo frequently praise the hotel's breakfast, highlighting its excellent quality and extensive variety. The breakfast buffet is consistently described as delicious, nutritious and well-prepared with many guests appreciating the range of options available, including accommodating special dietary needs like gluten-free choices. Reviewers often note the breakfast's wide selection, noting it caters well to diverse tastes with a variety of fresh and tasty items. Despite occasional comments on limited variety or quality, the overarching sentiment is exceedingly positive with many guests indicating that the breakfast significantly enhanced their stay. The service provided during breakfast is also commended, contributing to a pleasant dining experience for guests. Overall, the breakfast at Pestana São Paulo is a standout feature, receiving high marks for both quality and abundance.
Dining at the Pestana São Paulo hotel offers a mixed experience according to guest reviews. On the positive side, the food at the restaurant has been frequently praised for its tastiness with guests enjoying dishes like delicious hamburgers and good portion sizes. Additionally, the on-site bar and restaurant services are noted to be friendly and helpful, providing a complete dining experience with a variety of options including soups and a satisfying bar menu. Breakfast, in particular, stands out as excellent and well-appreciated by guests.
However, the reviews highlight several areas for improvement. Guests mentioned that the menu variety is somewhat limited with the same offerings available through room service and the restaurant, leading to few food options. There were several complaints about the quality and cost of meals beyond breakfast with specific mentions of filet mignon not meeting expectations and a risotto dish lacking key ingredients like gorgonzola. Issues with the availability of dining services were also noted, including no restaurant service in the afternoon and certain nights lacking room service altogether.
Overall, while the dining experience at Pestana São Paulo has its strengths, particularly with breakfast and certain restaurant dishes, there are important areas highlighted by guests that need attention to enhance overall satisfaction.
The guest reviews of Pestana São Paulo highlight the hotel's rooms as particularly spacious and comfortable. Many visitors appreciate the large rooms, which often come with well-sized bathrooms and ample workspace, making them suitable for both relaxation and work. The beds are frequently described as very comfortable, contributing to an overall pleasant stay.
The hotel features beautifully themed floors with art from Brazilian artists, adding a unique aesthetic charm to the accommodations. Rooms are generally reported to be clean and neat, which aligns with the hotel's valued standard of cleanliness. Guests also note the well-stocked minibars and good room amenities, including comfortable bedding with plenty of pillows.
Despite the numerous positive comments, some reviews mention that the rooms and furniture appear old and worn with issues such as dim lighting, moldy smells and poorly maintained fixtures. Additionally, the lack of room ventilation and heating has been noted, making some rooms feel cold and dark. Privacy concerns were also raised due to thin walls and windows that don't open.
Overall, the rooms at Pestana São Paulo are spacious, clean and comfortable, but there are areas that could benefit from modernization and better maintenance to enhance the guest experience.
At Pestana São Paulo, the beds receive considerable praise for their comfort. Many guests report finding the beds very comfortable with some describing them as amazing and super wide. The beds and pillows are often noted to be soft and comfortable, contributing to a restful night's sleep. The rooms themselves complement the comfort of the beds with mentions of spacious, well-appointed accommodations.
However, bed quality can be variable with a few guests encountering issues like old mattresses, noisy spring mattresses and beds with worn-out sides. There are also occasional remarks about lower-quality pillows, which some guests found uncomfortable. Despite these inconsistencies, the majority of reviews highlight the overall comfort and quality of the beds, making Pestana São Paulo a reliable choice for travelers seeking restful sleep.
Pestana São Paulo has received mixed reviews regarding cleanliness from guests. On the positive side, several guests have praised the hotel for its excellent cleaning, particularly in the rooms which are described as clean, comfortable and organized. Many guests have noted that the room cleaning service meets their expectations with some even highlighting the sensational cleanliness and freshness of the bedding.
However, there are also significant concerns mentioned by other reviewers. Numerous guests have found the cleanliness lacking, particularly in the bathrooms, which frequently need deeper cleaning. Common complaints include dust on furniture, moldy smells in rooms and dirty bathtubs. Some have reported visible dust, sticking floors and musty odors that detract from their stay. The overall cleanliness in common areas and hallways has also been criticized with specific mentions of mold, mildew and old, dirty installations.
In summary, while some guests have found their rooms clean and well-maintained, a notable number of reviewers have experienced issues that suggest inconsistency in the hotel’s cleaning standards. This mixed feedback indicates that while the hotel does offer a comfortable and clean environment for some, improvements in housekeeping and maintenance could enhance the experience for all guests.
The reviews from guests at Pestana São Paulo frequently highlight the exceptional quality of service provided by the hotel staff. The team is often praised for being super attentive, charismatic and exceedingly helpful. The reception staff, in particular, stand out for their friendly and efficient service with specific mentions of individuals like Henrique and Mr. Jeff who contribute to a positive guest experience.
Guests appreciate the consistent politeness and professionalism of the staff, including the bar and restaurant personnel, housekeeping and management. Notable mentions include the hospitality of employees like Alexander the bartender and the helpful security officer Rafael. The staff's capability in promptly addressing issues is also well commended, demonstrating a commitment to excellent customer service.
The attentiveness and friendliness of the employees create a welcoming atmosphere that guests deeply value. Despite occasional comments on areas for improvement, the overall sentiment towards the staff remains highly positive, underscoring their role in enhancing the guest experience at the hotel.
The reviews for the wifi at Pestana São Paulo reveal mixed experiences. Many guests found the wifi service to be good, very good or even great with some praising its stability and reliability. However, others reported significant issues, describing the internet connection as very weak, very poor in quality and unstable. Some mentioned difficulty getting wifi to work in their rooms and frequent drops in the connection. While a portion of guests enjoyed a satisfactory online experience, several suggested that the internet speed could be improved to meet higher standards.
The spa at Pestana São Paulo receives high praise from guests with many describing it as excellent and wonderful. The hotel features a Buddha Spa branch, providing a variety of massage services within the building. However, there are some limitations noted by guests. Access to the spa is not always available and it operates separately from the hotel's main amenities. Additionally, the spa is closed on Sundays, which might be inconvenient for some visitors. Despite these limitations, the positive feedback highlights the quality and appeal of the spa services when they are available.
Pestana São Paulo offers several amenities, including a gym, spa and pool. The gym, though small and in need of some updates, is functional and suitable for quick workouts. While it may not be extensive, it provides essential equipment for basic fitness routines. Some guests have noted that it is well-equipped despite its size and features only a limited number of machines, including just one treadmill. Overall, the gym can be described as adequate for those looking for a simple workout, but it may not meet the expectations of guests seeking a more comprehensive fitness experience. The spa, however, has received excellent reviews, suggesting it may be a standout feature of the hotel's wellness offerings.
Pestana São Paulo offers parking facilities for guests, which many reviewers found convenient. Valet service is available and the parking staff are frequently praised for their friendliness and good service. However, there are some concerns regarding the cost of parking with many guests finding the daily charge to be quite expensive. Additionally, there were occasional delays in retrieving vehicles and some issues related to the parking system. Despite these concerns, the availability of valet parking is a noted plus for many travelers.
Pestana São Paulo offers a variety of amenities and a convenient location that cater well to families traveling with children. The hotel is near several restaurants and is just a short walk from Ibirapuera Park, which provides an excellent opportunity for family-friendly excursions. The front desk's willingness to upgrade guests to larger rooms and the availability of extra beds enhance the comfort for families, making room for everyone, including larger groups with two children.
The hotel lobby features a game area that children seem to enjoy, creating a pleasant shared space for family activities. Additionally, the 24-hour pantry is a practical feature for those traveling with young ones, offering around-the-clock access to snacks and essentials.
Despite these accommodating features, some reviews indicate that the hotel may not be fully prepared to meet all the needs of families, notably lacking specific amenities for babies. This suggests that while the hotel provides a generally family-friendly environment, it may not cover all bases for younger children or those in need of special accommodations. Nonetheless, the enchanting experience reported by many children, coupled with the convenience and comfort of family-centric rooms and services, makes Pestana São Paulo a commendable choice for family travel.
Pestana São Paulo, part of a renowned international hotel group, is acknowledged for its good services and overall experience fitting a four-star rating. Guests appreciate the comfort and the great cost-benefit ratio, aligning with typical expectations for a facility of this caliber.
However, there are areas where the hotel seems to be lacking. Several reviews note that the minibar prices are high compared to similar establishments and the physical state of the facilities is deteriorated, suggesting an urgent need for renovation, particularly in the bathrooms. Despite the hotel’s claim to a four-star status, multiple guests feel that it falls short, describing it more as a three-star property with a high price point that does not equate to the room standard or services provided.
Overall, while the Pestana São Paulo offers a decent stay, it seems to have a long way to go to truly meet the expectations that come with a four-star rating. Enhancements in service, facility upkeep and more competitive pricing would be necessary to align guest experiences with the esteemed four-star categorization aspired to by the hotel.
Pestana São Paulo presents itself as an ideal destination for business travel, catering effectively to the unique needs of business guests. Visitors have consistently highlighted the hotel's readiness for business events and conferences with many noting that it meets the demands of business travelers well. The business facilities are noted to be of four-star quality, making it a solid choice for those needing a reliable work environment on the go.
The hotel features well-equipped meeting rooms and conference facilities with particular appreciation for the immediate response from management when needed, ensuring smooth operations for any business events. Networking opportunities are plenty, given its location in an adjacent, notable business area, making it a great spot to connect with other professionals.
Guests attending courses at the hotel found the eighth floor's work environment particularly conducive and events like Dr. Lair's postgraduate course benefit from the dedicated facilities. The staff's attentiveness and friendly demeanor are commonly praised, ensuring a pleasant and efficient stay. The reviews collectively paint a picture of Pestana São Paulo as a business-friendly hub that exceeds expectations for business travel, offering great cost-benefit and a supportive atmosphere for business functions.
Pestana São Paulo offers several positive aspects for guests with disabilities, making it a relatively accessible option. The hotel is easily accessible and offers rooms that are good for wheelchair users and elderly guests. Staff are described as attentive, helpful and willing to assist with any needs. However, there are areas that could be improved, such as outdated bathtubs that could pose difficulties for those with reduced mobility and bathrooms that have usability issues, including flooding in adapted rooms. Some guests mentioned a lack of assistance upon arrival, which indicates the hotel's accessibility features are not universally reliable. Despite these drawbacks, the location and overall accessibility via amenities make it a viable choice for many with mobility challenges.
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Location
Breakfast
Dinner
However, the reviews highlight several areas for improvement. Guests mentioned that the menu variety is somewhat limited with the same offerings available through room service and the restaurant, leading to few food options. There were several complaints about the quality and cost of meals beyond breakfast with specific mentions of filet mignon not meeting expectations and a risotto dish lacking key ingredients like gorgonzola. Issues with the availability of dining services were also noted, including no restaurant service in the afternoon and certain nights lacking room service altogether.
Overall, while the dining experience at Pestana São Paulo has its strengths, particularly with breakfast and certain restaurant dishes, there are important areas highlighted by guests that need attention to enhance overall satisfaction.
Rooms
The hotel features beautifully themed floors with art from Brazilian artists, adding a unique aesthetic charm to the accommodations. Rooms are generally reported to be clean and neat, which aligns with the hotel's valued standard of cleanliness. Guests also note the well-stocked minibars and good room amenities, including comfortable bedding with plenty of pillows.
Despite the numerous positive comments, some reviews mention that the rooms and furniture appear old and worn with issues such as dim lighting, moldy smells and poorly maintained fixtures. Additionally, the lack of room ventilation and heating has been noted, making some rooms feel cold and dark. Privacy concerns were also raised due to thin walls and windows that don't open.
Overall, the rooms at Pestana São Paulo are spacious, clean and comfortable, but there are areas that could benefit from modernization and better maintenance to enhance the guest experience.
Beds
However, bed quality can be variable with a few guests encountering issues like old mattresses, noisy spring mattresses and beds with worn-out sides. There are also occasional remarks about lower-quality pillows, which some guests found uncomfortable. Despite these inconsistencies, the majority of reviews highlight the overall comfort and quality of the beds, making Pestana São Paulo a reliable choice for travelers seeking restful sleep.
Cleanliness
However, there are also significant concerns mentioned by other reviewers. Numerous guests have found the cleanliness lacking, particularly in the bathrooms, which frequently need deeper cleaning. Common complaints include dust on furniture, moldy smells in rooms and dirty bathtubs. Some have reported visible dust, sticking floors and musty odors that detract from their stay. The overall cleanliness in common areas and hallways has also been criticized with specific mentions of mold, mildew and old, dirty installations.
In summary, while some guests have found their rooms clean and well-maintained, a notable number of reviewers have experienced issues that suggest inconsistency in the hotel’s cleaning standards. This mixed feedback indicates that while the hotel does offer a comfortable and clean environment for some, improvements in housekeeping and maintenance could enhance the experience for all guests.
Staff
Guests appreciate the consistent politeness and professionalism of the staff, including the bar and restaurant personnel, housekeeping and management. Notable mentions include the hospitality of employees like Alexander the bartender and the helpful security officer Rafael. The staff's capability in promptly addressing issues is also well commended, demonstrating a commitment to excellent customer service.
The attentiveness and friendliness of the employees create a welcoming atmosphere that guests deeply value. Despite occasional comments on areas for improvement, the overall sentiment towards the staff remains highly positive, underscoring their role in enhancing the guest experience at the hotel.
Wi-Fi
Spa
Gym
Parking
Family
The hotel lobby features a game area that children seem to enjoy, creating a pleasant shared space for family activities. Additionally, the 24-hour pantry is a practical feature for those traveling with young ones, offering around-the-clock access to snacks and essentials.
Despite these accommodating features, some reviews indicate that the hotel may not be fully prepared to meet all the needs of families, notably lacking specific amenities for babies. This suggests that while the hotel provides a generally family-friendly environment, it may not cover all bases for younger children or those in need of special accommodations. Nonetheless, the enchanting experience reported by many children, coupled with the convenience and comfort of family-centric rooms and services, makes Pestana São Paulo a commendable choice for family travel.
4 Star
However, there are areas where the hotel seems to be lacking. Several reviews note that the minibar prices are high compared to similar establishments and the physical state of the facilities is deteriorated, suggesting an urgent need for renovation, particularly in the bathrooms. Despite the hotel’s claim to a four-star status, multiple guests feel that it falls short, describing it more as a three-star property with a high price point that does not equate to the room standard or services provided.
Overall, while the Pestana São Paulo offers a decent stay, it seems to have a long way to go to truly meet the expectations that come with a four-star rating. Enhancements in service, facility upkeep and more competitive pricing would be necessary to align guest experiences with the esteemed four-star categorization aspired to by the hotel.
Business
The hotel features well-equipped meeting rooms and conference facilities with particular appreciation for the immediate response from management when needed, ensuring smooth operations for any business events. Networking opportunities are plenty, given its location in an adjacent, notable business area, making it a great spot to connect with other professionals.
Guests attending courses at the hotel found the eighth floor's work environment particularly conducive and events like Dr. Lair's postgraduate course benefit from the dedicated facilities. The staff's attentiveness and friendly demeanor are commonly praised, ensuring a pleasant and efficient stay. The reviews collectively paint a picture of Pestana São Paulo as a business-friendly hub that exceeds expectations for business travel, offering great cost-benefit and a supportive atmosphere for business functions.
Accessible
No, Pestana São Paulo doesn't have any pool.
Yes, a spa is available at Pestana São Paulo.
Yes, Pestana São Paulo welcomes dogs.
Yes, parking facilities are available at Pestana São Paulo.
Yes, Pestana São Paulo has a gym.
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