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Summary of reviewsLocated amidst the serene beauty of nature, voco Saranac Lake NY - Waterfront by IHG stands out as a top choice for travelers seeking a scenic lakeside retreat. Guests consistently praise its stunning location, with mesmerizing views of the lake and surrounding Adirondack mountains visible from many rooms and balconies. The hotel's proximity to downtown Saranac Lake offers convenient access to local dining and attractions, enhancing the overall experience.
The hotel's modern architecture complements its picturesque setting, with beautifully maintained rooms that exude both comfort and a contemporary rustic vibe. Guests appreciate the spaciousness and cleanliness of the accommodations, although minor issues with amenities occasionally arise. The property impresses with a commitment to cleanliness, supported by recent renovations that add a fresh, welcoming ambiance.
Dining at the Boathouse Restaurant is generally well-regarded, especially when the restaurant is open, offering delicious meals accompanied by stunning lake views. The bar's ambiance further enhances the dining experience. However, some service inconsistencies and logistical concerns with breakfast warrant attention for a truly seamless experience.
The staff at voco Saranac Lake NY are frequently highlighted for their friendliness and professionalism, contributing significantly to a comfortable and inviting atmosphere. Guests often commend their helpfulness and attention to detail, although isolated interactions occasionally lack warmth.
Amenities such as the pool area, including a hot tub, provide relaxation after outdoor adventures, making the hotel a family-friendly destination. While the pool size is noted to be smaller, its warmth and accessibility are appreciated. The hotel’s generous parking facilities ensure convenient vehicle accommodation, with special parking for energy-efficient cars.
Overall, voco Saranac Lake NY - Waterfront by IHG offers a peaceful, comfortable stay with excellent services and amenities, making it a favored destination for those exploring the Adirondacks and seeking both rest and adventure. Show more
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Dog Friendly Hotel
As part of the IHG group, voco hotels often have consistent standards. The waterfront location could offer pleasant walking opportunities for dog owners. IHG also has a pet policy.
Hotel with Parking
Being a lodge, it most likely provides ample parking space for guests, especially those with boats or recreational vehicles, given its waterfront location. IHG affiliation suggests standards for guest convenience.
EV charging stations
Hotel with EV Charging Stations
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Accessible Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Standard King RoomThe unit offers 1 bed.
Standard Room with Two Queen BedsThe unit has 2 beds.
Standard Room
Premium Room
Premium Queen Room with Two Queen Beds and Lake ViewThe unit offers 2 beds.
Premium King Room with Sofa BedThe unit offers 2 beds.
Premium King Room with Lake ViewThe unit offers 1 bed.
Premium Twin Room With Lake ViewThe unit offers 2 beds.
One-Bedroom King Suite with Balcony and Lake ViewThe unit offers 2 beds.
Queen Room with Two Queen Beds and Mobility Accessible TubThe unit offers 2 beds.
King Room with Roll In Shower - Mobility/Communications AccessibleThe unit offers 2 beds.
King Room - Mobility Access/Hearing AccessibleThe unit has 1 bed.
King Suite with Sofa Bed and Balcony - Lake ViewThe unit offers 2 beds.
Guest Reviews
Location
Nestled in the heart of nature, voco Saranac Lake NY - Waterfront by IHG offers a remarkable lakeside retreat that's hard to match. Guests consistently praise its idyllic setting, highlighted by stunning vistas of the lake and surrounding mountains visible right from the balconies and rooms. The hotel's waterfront location affords a tranquil atmosphere, perfect for a relaxing getaway, while still being conveniently situated for easy exploration of nearby attractions like Lake Placid and Tupper Lake. Visitors appreciate its proximity to downtown Saranac Lake, with just a short walk to local dining options and activities. The hotel itself is modern and clean, offering spacious rooms and luxurious amenities, including a highly regarded restaurant that enhances the experience with beautiful views during meals. Whether visiting nature sites in the Adirondacks or enjoying a peaceful escape by the lake, this hotel’s location stands out as a premier choice for travelers seeking both convenience and scenic beauty.
Breakfast
The breakfast experience at voco Saranac Lake NY - Waterfront by IHG receives a mixed reception from guests. Positives include beautiful views of the lake from the breakfast area and a generally good breakfast experience with an interesting menu at the Boathouse restaurant. However, several logistical issues detract from the overall satisfaction. Guests often find breakfast to be somewhat expensive and not consistently included in the room rate, leading to unexpected costs and a need for vouchers or walking to a separate location for meals. Service issues, such as slow delivery of food and malfunctioning coffee machines, are also noted. Furthermore, there seems to be a lack of attention to detail, with guests having to request basic condiments for bagels and a lack of a coffee bar in the lobby, which would enhance the breakfast experience. Overall, while some guests enjoy the breakfast's quality and location, improvements in service efficiency and clearer communication about breakfast inclusion are anticipated.
Dinner
The dining experience at voco Saranac Lake NY - Waterfront by IHG seems to have varied significantly for guests. The Boathouse restaurant is a highlight, offering dishes such as bolognese penne that are praised for their flavor and quality. However, the restaurant has been closed during some guests’ stays, which has led to limited options and reliance on the nearby pub. Guests have found the food at the pub less appealing, often describing it as below average and lacking variety, with long wait times contributing to less favorable experiences.
When open, the Boathouse has been convenient and satisfying, with dishes that many guests appreciated. Ambiance plays a positive role, especially at the bar, where the view of the lake enhances the dining experience. Despite this, service issues were commonly noted, ranging from slow delivery to occasional disagreements with staff. This has prompted some guests to seek alternative dining options in nearby Saranac Lake town, which is easily accessible from the hotel. Overall, while the hotel's dining options offer promising moments, improvements in consistency and service would enhance the experience further.
Rooms
The voco Saranac Lake NY - Waterfront by IHG is lauded for its beautifully modern and well-maintained property that complements its lakefront setting. Guests consistently highlight the spaciousness and cleanliness of the rooms, many of which offer stunning views of the lake, adding a tranquil element to their stay. The rooms are noted to have modern furnishings, with a woodsy yet contemporary vibe that appeals to many. Most guests find the rooms comfortable and well-appointed, with enough space for families or couples. However, there are occasional issues with room amenities like ventilation, air conditioning, or missing items. Despite these minor setbacks, the hotel's location and decor receive positive remarks, making it a noteworthy choice for those visiting Saranac Lake.
Beds
At voco Saranac Lake NY - Waterfront by IHG, guests generally find the beds to be inviting and conducive to a restful stay. Many visitors highlight the bed's comfort, often describing them as very comfortable or even super comfy. The hotel seems to consistently provide cozy accommodations, with king-sized beds in spacious rooms being particularly noted. A clean and comfortable room environment appears standard, contributing to a peaceful night's sleep overall. However, there are occasional mentions of firmer mattresses and flat pillows, which could detract from the experience for some. Despite these few concerns, the hotel offers a comfortable and relaxing retreat for most guests.
Cleanliness
Nestled along the picturesque waterfront, the voco Saranac Lake NY - Waterfront by IHG is a haven for cleanliness and comfort. Guests consistently praise the immaculate condition of the hotel, highlighting its modern and cozy ambiance. The rooms and facilities are described as extremely clean, and the attention to detail in decor and cleanliness impresses visitors. Friendly and kind staff contribute to an inviting experience, and the beautiful lake view from the restaurant adds to the serene environment.
The hotel’s recent renovations have left it looking brand new, enhancing its appeal with modern amenities and spacious rooms. Throughout the property, cleanliness is a top priority, from the thoroughly maintained bathroom to the neat lounging areas. While some areas may occasionally fall short in detailed cleaning, the overall condition of the hotel remains commendable. Guests appreciate the quiet atmosphere and the convenience of its location, close to downtown attractions.
Whether relaxing by the spa or enjoying the pool, visitors find voco Saranac Lake NY a welcoming and well-maintained destination for a rejuvenating stay.
Staff
The staff at voco Saranac Lake NY - Waterfront by IHG has received a blend of reviews, with many guests highlighting their experiences as largely positive. Visitors frequently noted the staff's friendliness, professionalism, and helpfulness, contributing to a welcoming atmosphere at the hotel. Many guests appreciated the accommodating nature of the team, particularly front desk members like Odessa, who were praised for being exceptionally helpful. The hotel staff were noted for going the extra mile, such as offering upgrades to rooms with a lake view and providing amenities like microwaves upon request.
While the majority found the staff to be pleasant and accommodating, a few reviews pointed out that some interactions felt awkward or lacked warmth initially. The reception team was mostly seen as courteous and efficient, though some guests felt they could have been more engaging. Specific praise was given to the service at the Boathouse Restaurant and the overall cleanliness of the hotel.
Despite occasional critiques regarding the demeanor of certain staff members, the overarching sentiment is one of satisfaction with the service received, leaving many guests eager to extend their stay and explore more of the Adirondacks from this superior location.
Pool
The pool area at voco Saranac Lake NY - Waterfront by IHG consistently receives praise for its amenities, with many guests highlighting the hot tub as a standout feature that's perfect for unwinding after a day of skiing or hiking. Guests appreciate the pool's warmth and accessibility, noting its availability for late-night relaxation. Despite some mentions of a smaller size and occasional cleanliness issues, guests generally find the pool to be a delightful asset to the hotel. Families have fun at the pool, making it a suitable option for visitors with children. Visitors also enjoy other facilities like the gym and outdoor areas by the lake. While there have been isolated incidents of maintenance issues, the hotel's amenities often emphasize comfort and relaxation, contributing to overall positive experiences.
Parking
Parking at voco Saranac Lake NY - Waterfront offers both convenience and spaciousness, ensuring guests can park their vehicles without hassle. The hotel boasts a large and free parking lot, providing ample room for cars. A notable perk for environmentally conscious travelers is designated parking for energy-efficient vehicles. While parking is typically easy and accessible, guests might encounter limited spots during special events, such as weddings. Despite occasional full lots, the dedicated private parking generally ensures guests find suitable spaces.
Yes, voco Saranac Lake NY - Waterfront by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at voco Saranac Lake NY - Waterfront by IHG.
Yes, voco Saranac Lake NY - Waterfront by IHG welcomes dogs.
Yes, parking facilities are available at voco Saranac Lake NY - Waterfront by IHG.
No, voco Saranac Lake NY - Waterfront by IHG doesn't have a gym.