The DeSoto
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Summary of reviewsThe DeSoto enjoys a stellar reputation, particularly for its prime location in the historic downtown of Savannah. Guests laud the hotel's easy access to major attractions, restaurants and shops, making it an ideal base for exploring the city's rich heritage and vibrant culture. The property itself receives praise for its beautiful views, historic building and aesthetically pleasing ambiance, complemented by excellent amenities and friendly, helpful staff.
The breakfast experience at The DeSoto is generally well-received, especially for the quality of the meals and service at the Swamp Fox restaurant and the 1540 lounge. However, some guests are disappointed by the lack of inclusive breakfast options, common early morning beverage choices and occasional billing disputes.
Dining at The DeSoto, particularly at the restaurant 1540, garners positive feedback for its excellent food, beautifully prepared dishes and friendly, attentive service. Live music in the bar adds to the pleasant dining atmosphere. Nonetheless, some reviews cite issues with the availability and operating hours of the hotel's dining services.
Guests find the rooms at The DeSoto to be clean, comfortable and spacious with fantastic views from private balconies. However, some feedback highlights that the rooms are outdated and intermittently suffer from cleanliness issues and maintenance problems.
Cleanliness across the property is mixed. While many guests appreciate the clean, comfortable rooms and well-maintained public areas, others report issues such as dirty hallways, unclean bathrooms and inconsistently cleaned rooms.
The DeSoto's staff receives high praise for their friendliness and helpfulness, enhancing the overall guest experience. Specific employees like Charlie and Stephanie are commended for their outstanding service. However, there are occasional criticisms regarding the promptness and attitude of some staff members.
WiFi at The DeSoto is a common pain point with guests frequently describing it as unreliable and inefficient, especially in higher-level rooms. The gym also receives mixed reviews; while appreciated for its presence, it faces issues with equipment maintenance, cleanliness and air conditioning.
The rooftop pool is a favored feature for many, noted for its beautiful setting, cleanliness and good temperature. Yet, some find it small and crowded and there are occasional mentions of closed pool bars and dated furniture.
Parking primarily through valet services receives mixed reviews. Some guests find it convenient despite high fees, while others are frustrated by the additional costs and wait times during busy periods.
The hotel is seen as family-friendly, providing a welcoming environment for children and suitability for family reunions. Yet, some feedback indicates challenges with noise from neighboring rooms and crowded pool areas.
Beds at The DeSoto are largely praised for comfort, enhancing the overall experience for many guests. However, some find the beds small and occasionally encounter cleanliness issues.
Overall, The DeSoto is well-regarded for its exceptional location, beautiful environment and generally positive guest experiences despite some areas needing attention and improvement.
Categories
The breakfast experience at The DeSoto is generally well-received, especially for the quality of the meals and service at the Swamp Fox restaurant and the 1540 lounge. However, some guests are disappointed by the lack of inclusive breakfast options, common early morning beverage choices and occasional billing disputes.
Dining at The DeSoto, particularly at the restaurant 1540, garners positive feedback for its excellent food, beautifully prepared dishes and friendly, attentive service. Live music in the bar adds to the pleasant dining atmosphere. Nonetheless, some reviews cite issues with the availability and operating hours of the hotel's dining services.
Guests find the rooms at The DeSoto to be clean, comfortable and spacious with fantastic views from private balconies. However, some feedback highlights that the rooms are outdated and intermittently suffer from cleanliness issues and maintenance problems.
Cleanliness across the property is mixed. While many guests appreciate the clean, comfortable rooms and well-maintained public areas, others report issues such as dirty hallways, unclean bathrooms and inconsistently cleaned rooms.
The DeSoto's staff receives high praise for their friendliness and helpfulness, enhancing the overall guest experience. Specific employees like Charlie and Stephanie are commended for their outstanding service. However, there are occasional criticisms regarding the promptness and attitude of some staff members.
WiFi at The DeSoto is a common pain point with guests frequently describing it as unreliable and inefficient, especially in higher-level rooms. The gym also receives mixed reviews; while appreciated for its presence, it faces issues with equipment maintenance, cleanliness and air conditioning.
The rooftop pool is a favored feature for many, noted for its beautiful setting, cleanliness and good temperature. Yet, some find it small and crowded and there are occasional mentions of closed pool bars and dated furniture.
Parking primarily through valet services receives mixed reviews. Some guests find it convenient despite high fees, while others are frustrated by the additional costs and wait times during busy periods.
The hotel is seen as family-friendly, providing a welcoming environment for children and suitability for family reunions. Yet, some feedback indicates challenges with noise from neighboring rooms and crowded pool areas.
Beds at The DeSoto are largely praised for comfort, enhancing the overall experience for many guests. However, some find the beds small and occasionally encounter cleanliness issues.
Overall, The DeSoto is well-regarded for its exceptional location, beautiful environment and generally positive guest experiences despite some areas needing attention and improvement.
Luxury Hotel
A historic hotel in the heart of the historic district offering luxurious guestrooms with features like hardwood floors and marble baths. Amenities include a rooftop pool with a terrace and bar, and multiple chef-driven restaurants.
Hotel for Honeymoon
The DeSoto is a romantic hotel in Savannah.
Family Friendly Hotel
The hotel is listed among the best family hotels in Savannah. It is known for its amenities and convenient location, allowing easy access to family-friendly attractions.
Dog Friendly Hotel
The DeSoto in Savannah is known for its elegant accommodations and Southern hospitality. Pet-friendly amenities likely include comfortable bedding, treats, and information on nearby dog-walking routes and pet-friendly establishments. Its central location makes it easy to explore Savannah with your dog.
Hotel near Nightlife Spots
Located in downtown Savannah, The Desoto provides easy access to the city's nightlife and attractions. Its central location makes it a convenient base for exploring the historic district's entertainment options.
Hotel with Swimming Pool
The hotel offers a pool and is located in a central area. It is known for its historical significance and modern amenities.
Heated Pool Outdoor Pool
Business Hotel
The hotel offers a business center and meeting facilities. Its central location provides easy access to Savannah's historic attractions.
Accessible Hotel
The hotel provides accessible rooms and facilities to ensure a comfortable experience for all guests. It is equipped with features that cater to guests with disabilities.
Hotel with Gym
The DeSoto offers a modern fitness center that caters to health and wellness. It is equipped with a range of exercise equipment.
4-Star Hotel
The DeSoto provides a blend of modern luxury and historic charm. Its central location, stylish rooms, and excellent amenities make it a popular choice for visitors.
Hotel with Outdoor Pool
The DeSoto Savannah features a rooftop pool terrace. Guests can enjoy city views and a cabana bar by the pool, making it a pleasant spot for lounging and refreshments.
Hotel with Heated Pool
The DeSoto offers an outdoor heated rooftop pool with a terrace and a seasonal bar. The pool provides a relaxing experience with elevated views.
Hotel near Golf Courses
Romantic Hotel
Hotel with Parking
Guest Reviews
Nestled perfectly in the historic downtown of Savannah, The DeSoto boasts an unparalleled location that garners high praise from its guests. This prime spot places visitors right in the heart of the city's most charming and dynamic areas, offering easy access to Forsyth Park, the bustling riverfront and the iconic squares of Savannah. Visitors consistently highlight the hotel's central position, which makes it an ideal starting point for exploring the city's rich history and vibrant culture.
The DeSoto's location is lauded for being walkable to all major attractions, restaurants and shops, allowing guests to experience Savannah's allure without the need for transportation. Additionally, the property itself is noted for its beautiful views, particularly from rooms with balconies and its proximity to quieter, less tourist-heavy areas while still being near the action.
Moreover, the hotel's historic building and aesthetically pleasing ambience contribute to an enjoyable stay, enhanced by excellent amenities and friendly, helpful staff. Guests often express a desire to return, especially during the summer, to further enjoy the convenience and charm of this prime location in Savannah's historic district.
Guests at The DeSoto have provided varied feedback regarding their breakfast experiences. Generally, the consensus highlights the quality of the breakfast offerings with many praising the fabulous, excellent and absolutely delicious meals. Specific mentions of the Swamp Fox restaurant and the 1540 lounge commend both the food and the service, suggesting that these venues deliver hearty portions and accommodating staff.
The cleanliness and comfort of the breakfast and lobby areas also received positive notes with some guests appreciating the breakfast spot in the lobby. The top snack/breakfast stand also garnered favorable comments for the quality of its food.
However, several guests expressed frustration over the unavailability of inclusive breakfast options. Many noted that breakfast is not included in the room rate, adding that this service comes at an additional cost. Some guests were disappointed to find no fridge or free beverages available in the lobby early in the morning. Occasional issues with billing and staff interactions were mentioned as areas needing improvement.
Overall, while the breakfast offering at The DeSoto is well-received when available, the lack of included meals and early morning beverage options seems to be a sticking point for some visitors.
The DeSoto hotel offers a mix of dining experiences with an overall positive reception from guests. The restaurant 1540 stands out with multiple mentions of excellent food, beautifully prepared dishes and friendly, attentive service. Guests appreciated the convenience of having two restaurants and a breakfast/coffee bar on-site, making it easy to enjoy a meal or drink without needing to go far.
Additionally, the presence of live music in the bar enhances the dining atmosphere. Patrons found the food and cocktails in the restaurant to be of high quality with specific praise given to delicious options like halibut and scallops with strawberries.
However, some reviews indicated issues with the availability and operating hours of the hotel's dining services. There were mentions of the main restaurant being closed or understaffed and limited hours for the coffee shop and bar, making it difficult to get refreshments during the day. Guests also noted that there are many dining options nearby, which can be an alternative if the hotel's restaurants are not open.
In summary, while The DeSoto offers standout dining experiences with high-quality food and welcoming service, some improvements in operational consistency could enhance the overall experience.
The DeSoto offers a mix of experiences when it comes to its guest rooms. Many guests found their rooms to be clean, comfortable and spacious with several appreciating the fantastic views and private balconies. The bedding was often highlighted as comfortable and some rooms were praised for being well-appointed and tidy upon arrival. Upgraded rooms were particularly noted for their size and added amenities.
However, not all feedback was positive. Many guests pointed out that the rooms felt outdated with some facilities in need of refurbishment. Cleanliness was inconsistent with multiple reports of dirty rooms, unclean bathrooms and stained linens. Issues with room temperatures, such as rooms being too hot or too cold, were also noted, along with problems like missing refrigerators and amenities, small televisions and lack of proper maintenance in some areas.
In summary, while The DeSoto offers spacious and comfortable accommodations in a prime location with beautiful views, it might benefit from a thorough update and more consistent housekeeping standards to enhance the overall guest experience.
At The DeSoto, guests have expressed various opinions regarding the beds, predominantly emphasizing comfort. Multiple reviews highlight the beds as being very comfortable with some guests describing them as super comfortable or even fantastic. The pillows also receive praise, often noted as being of great quality and contributing to a good night's sleep. Many guests appreciated the cozy and well-maintained rooms with the beds playing a large part in their positive experiences.
However, despite these favorable comments, there are recurring mentions about the beds being small and, in some instances, too high or hard. A few guests found issues with cleanliness, pointing out dusty beds and some unclean bed skirts. In contrast, the pricing and overall value are regarded positively, indicating that many guests felt they received good quality accommodations for what they paid.
To sum up, while The DeSoto's beds largely meet guest expectations for comfort and quality, some travelers might find the small size and occasional cleanliness issues to be drawbacks. Overall, the general sentiment leans towards a satisfying and restful stay.
The DeSoto offers a blend of positive and negative experiences regarding cleanliness, as reflected in guest reviews. Many visitors found the property to be clean and well-maintained with several positive mentions of clean, comfortable rooms and a beautifully decorated lobby. The hotel’s ambiance and friendly staff also added to the pleasant experience, making the public areas inviting and immaculate. Some guests appreciated the cleanliness of the rooms and bathrooms, noting their comfort and the satisfactory upkeep even during busy times.
However, cleanliness was inconsistent across the board with numerous reports of dirty hallways, bathrooms and rooms that hadn't been thoroughly cleaned. Reviews highlighted issues such as dirty towels, stained beds, mold and unvacuumed floors. Some rooms were described as worn and outdated, pointing to a need for regular and deep cleaning. The presence of hair and white build-up around bathroom fixtures, unclean vents and insufficient attention to room preparation upon check-in were commonly mentioned complaints.
In conclusion, while The DeSoto receives accolades for its decor, friendly staff and overall clean public spaces, its housekeeping standards appear to be uneven, prompting some guests to experience dissatisfaction with their room cleanliness.
The DeSoto hotel receives a lot of praise for its staff, as evidenced by frequent mentions of great customer service and friendly, helpful interactions. The front desk staff, in particular, are often highlighted for their professionalism and efficiency, though there are occasional criticisms about lack of promptness and some instances of rudeness or indifference.
The valet and bell staff stand out for their exceptional service and welcoming demeanor with specific employees like Charlie and Stephanie receiving individual shout-outs for stellar performance. The restaurant and bar staff also contribute to a positive overall experience, enhancing the hotel’s reputation for southern hospitality.
Housekeeping received mixed feedback, being both efficient and sometimes inattentive. Guests appreciate the personal touches and check-ins via text that add to the sense of attentiveness.
A few negative points were raised, mainly about nonchalance in customer service during off-hours and inefficiency in resolving issues like TV problems and room availability. There's also some dissatisfaction with the front desk holding pets and the delayed check-in process. Despite these occasional lapses, the majority of reviews reflect a high level of satisfaction with the staff's helpfulness and friendliness.
Ultimately, the DeSoto earns commendations for creating a welcoming and accommodating environment, largely thanks to its personable and dedicated staff.
The DeSoto seems to face significant challenges with its WiFi service. Guests have reported that the WiFi was unreliable, often inefficient and in many cases, completely non-functional. High-level rooms, in particular, appear to have even more difficulties with connectivity. The consensus from these reviews suggests that the WiFi is weak and in need of an update, leading to a less satisfactory experience for those relying on internet access during their stay.
The DeSoto offers a range of amenities including an outdoor rooftop pool, a spa and a gym. While some guests describe the gym as decent and appreciate its presence within the building, there are several concerns noted in the reviews. The gym lacks proper equipment with some pieces out of order and has faced issues with maintenance as it was being painted during guests' stays. Multiple reviews mention the area not being cleaned properly and the availability of towels being an issue, despite frequent requests from guests. The lack of air conditioning in the gym space has also been highlighted as a downside. Overall, while the DeSoto's gym has potential, there are significant areas for improvement to enhance the guest experience.
The DeSoto offers a rooftop pool experience that garners mainly positive feedback from its guests. The pool area is frequently described as beautiful, nice and lovely, making it a pleasant space for relaxation and leisure. Many noted the cleanliness and good temperature of the pool and it doubles as a charming spot to enjoy a drink. The rooftop setting provides a delightful view of downtown Savannah, especially enchanting at night.
However, there are recurring mentions of the pool being small and sometimes crowded, which could be a drawback for some guests. Additionally, a few highlighted issues such as no available towels and dated pool furniture. The pool bar was noted as often being closed, likely due to staffing shortages, which detracted from the overall experience. Despite these few downsides, the pool area remains a favored feature for many visitors, appreciated for its serene atmosphere and convenience.
Parking at The DeSoto appears to be a frequent point of discussion among guests with many highlighting that valet parking is the only option available at the hotel. While some guests found the valet service convenient with its 24/7 availability and clean facilities, the overarching sentiment points to concerns about its cost. Valet parking ranges from $38 to $45 per night, a fee that several guests considered excessive and overpriced, particularly when compared to other parking options in the area.
A few positive highlights came through with some guests appreciating the efficiency of the valet service in eliminating parking concerns. However, the frustration with high fees and the lack of alternative parking options on property was prevalent. For example, guests noted that the forced valet service is costly and that parking is not included in the hotel booking, making the overall stay more expensive. The waiting times for retrieving cars during busy periods also added to the inconvenience for some, contributing further to the dissatisfaction with the parking arrangements.
For those considering a stay at The DeSoto, it might be worthwhile to look into nearby public garages or alternative parking options before committing to the hotel's valet service.
The DeSoto is generally well-regarded as a family-friendly hotel with several guests noting that their children had a good experience and found the environment welcoming. The hotel offers facilities and a restaurant that cater to families, making it a suitable choice for family reunions and vacations. However, some guests experienced issues related to noise from neighboring families and crowded pool conditions, which might detract from the overall enjoyment for children. Additionally, there have been concerns about the hotel's suitability for children with special needs, particularly regarding the comfort of autistic children. Despite a few critical points, the hotel is broadly seen as accommodating and enjoyable for families.
The DeSoto is a four-star hotel situated in the historic heart of Savannah, making it an exceptional choice for travelers looking to explore the city. The location is fabulous with easy access to local attractions and convenient services such as valet parking. Guests have praised the beautiful pool and the wonderful coffee shop available on-site, contributing to a comfortable and enjoyable stay.
However, some guests feel that the hotel does not fully merit its four-star rating. Issues such as uncomfortable beds and rusty bathrooms have been noted and a few visitors found the overall experience underwhelming given the price. Despite these concerns, the hotel's prime location in Savannah and some of its noteworthy facilities make it a solid choice for many travelers.
The DeSoto hotel offers a range of business facilities suitable for professional travelers. Notably, the business center is well-equipped, providing essential tools for productivity. There are multiple conference rooms available with one review highlighting a spacious conference room, ideal for larger meetings. The hotel staff in the business offices were described as welcoming, contributing to an overall pleasant stay for business guests. Additionally, The DeSoto is recognized as a business hotel, making it a viable choice for those in town for work. However, it is worth noting that some reviews mentioned areas needing updates and pointed out occasional inattentiveness from service staff.
The DeSoto boasts a lovely outdoor pool area that guests often praise. The addition of nightly entertainment adds a vibrant touch to evenings by the pool, making it a lively spot to unwind. However, there are occasional mentions of some evening noise and smoking in the pool area, which may affect the overall experience for some visitors. Overall, the rooftop pool is a highlighted feature, providing a pleasant space to relax and enjoy leisure time at the hotel.
The DeSoto offers a luxurious experience with a pervasive sense of elegance noticeable throughout the hotel. Guests highlight the smart lobby and bar areas as part of its upscale appeal. Many note the stunning features and the luxury suites, contributing to an overall luxury feel. Some, however, believe the hotel doesn't fully meet four-star standards, citing areas like the bathrooms needing attention. Despite mixed reviews on certain aspects, The DeSoto holds potential to be a premier destination for luxurious stays with the right updates.
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Location
The DeSoto's location is lauded for being walkable to all major attractions, restaurants and shops, allowing guests to experience Savannah's allure without the need for transportation. Additionally, the property itself is noted for its beautiful views, particularly from rooms with balconies and its proximity to quieter, less tourist-heavy areas while still being near the action.
Moreover, the hotel's historic building and aesthetically pleasing ambience contribute to an enjoyable stay, enhanced by excellent amenities and friendly, helpful staff. Guests often express a desire to return, especially during the summer, to further enjoy the convenience and charm of this prime location in Savannah's historic district.
Breakfast
The cleanliness and comfort of the breakfast and lobby areas also received positive notes with some guests appreciating the breakfast spot in the lobby. The top snack/breakfast stand also garnered favorable comments for the quality of its food.
However, several guests expressed frustration over the unavailability of inclusive breakfast options. Many noted that breakfast is not included in the room rate, adding that this service comes at an additional cost. Some guests were disappointed to find no fridge or free beverages available in the lobby early in the morning. Occasional issues with billing and staff interactions were mentioned as areas needing improvement.
Overall, while the breakfast offering at The DeSoto is well-received when available, the lack of included meals and early morning beverage options seems to be a sticking point for some visitors.
Dinner
Additionally, the presence of live music in the bar enhances the dining atmosphere. Patrons found the food and cocktails in the restaurant to be of high quality with specific praise given to delicious options like halibut and scallops with strawberries.
However, some reviews indicated issues with the availability and operating hours of the hotel's dining services. There were mentions of the main restaurant being closed or understaffed and limited hours for the coffee shop and bar, making it difficult to get refreshments during the day. Guests also noted that there are many dining options nearby, which can be an alternative if the hotel's restaurants are not open.
In summary, while The DeSoto offers standout dining experiences with high-quality food and welcoming service, some improvements in operational consistency could enhance the overall experience.
Rooms
However, not all feedback was positive. Many guests pointed out that the rooms felt outdated with some facilities in need of refurbishment. Cleanliness was inconsistent with multiple reports of dirty rooms, unclean bathrooms and stained linens. Issues with room temperatures, such as rooms being too hot or too cold, were also noted, along with problems like missing refrigerators and amenities, small televisions and lack of proper maintenance in some areas.
In summary, while The DeSoto offers spacious and comfortable accommodations in a prime location with beautiful views, it might benefit from a thorough update and more consistent housekeeping standards to enhance the overall guest experience.
Beds
However, despite these favorable comments, there are recurring mentions about the beds being small and, in some instances, too high or hard. A few guests found issues with cleanliness, pointing out dusty beds and some unclean bed skirts. In contrast, the pricing and overall value are regarded positively, indicating that many guests felt they received good quality accommodations for what they paid.
To sum up, while The DeSoto's beds largely meet guest expectations for comfort and quality, some travelers might find the small size and occasional cleanliness issues to be drawbacks. Overall, the general sentiment leans towards a satisfying and restful stay.
Cleanliness
However, cleanliness was inconsistent across the board with numerous reports of dirty hallways, bathrooms and rooms that hadn't been thoroughly cleaned. Reviews highlighted issues such as dirty towels, stained beds, mold and unvacuumed floors. Some rooms were described as worn and outdated, pointing to a need for regular and deep cleaning. The presence of hair and white build-up around bathroom fixtures, unclean vents and insufficient attention to room preparation upon check-in were commonly mentioned complaints.
In conclusion, while The DeSoto receives accolades for its decor, friendly staff and overall clean public spaces, its housekeeping standards appear to be uneven, prompting some guests to experience dissatisfaction with their room cleanliness.
Staff
The valet and bell staff stand out for their exceptional service and welcoming demeanor with specific employees like Charlie and Stephanie receiving individual shout-outs for stellar performance. The restaurant and bar staff also contribute to a positive overall experience, enhancing the hotel’s reputation for southern hospitality.
Housekeeping received mixed feedback, being both efficient and sometimes inattentive. Guests appreciate the personal touches and check-ins via text that add to the sense of attentiveness.
A few negative points were raised, mainly about nonchalance in customer service during off-hours and inefficiency in resolving issues like TV problems and room availability. There's also some dissatisfaction with the front desk holding pets and the delayed check-in process. Despite these occasional lapses, the majority of reviews reflect a high level of satisfaction with the staff's helpfulness and friendliness.
Ultimately, the DeSoto earns commendations for creating a welcoming and accommodating environment, largely thanks to its personable and dedicated staff.
Wi-Fi
Gym
Pool
However, there are recurring mentions of the pool being small and sometimes crowded, which could be a drawback for some guests. Additionally, a few highlighted issues such as no available towels and dated pool furniture. The pool bar was noted as often being closed, likely due to staffing shortages, which detracted from the overall experience. Despite these few downsides, the pool area remains a favored feature for many visitors, appreciated for its serene atmosphere and convenience.
Parking
A few positive highlights came through with some guests appreciating the efficiency of the valet service in eliminating parking concerns. However, the frustration with high fees and the lack of alternative parking options on property was prevalent. For example, guests noted that the forced valet service is costly and that parking is not included in the hotel booking, making the overall stay more expensive. The waiting times for retrieving cars during busy periods also added to the inconvenience for some, contributing further to the dissatisfaction with the parking arrangements.
For those considering a stay at The DeSoto, it might be worthwhile to look into nearby public garages or alternative parking options before committing to the hotel's valet service.
Family
4 Star
However, some guests feel that the hotel does not fully merit its four-star rating. Issues such as uncomfortable beds and rusty bathrooms have been noted and a few visitors found the overall experience underwhelming given the price. Despite these concerns, the hotel's prime location in Savannah and some of its noteworthy facilities make it a solid choice for many travelers.
Business
Outdoor Pool
Luxury
Yes, The DeSoto has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at The DeSoto.
Yes, The DeSoto welcomes dogs.
Yes, parking facilities are available at The DeSoto.
Yes, The DeSoto has a gym.
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