The Caledonian New Southlands Hotel
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Summary of reviewsThe New Southlands Hotel is highly praised for its prime location in a quiet area, not far from South Beach, close to Scarborough Spa and with easy access to both the seafront and town center. Positioned on the South Cliff, it offers stunning views and accessibility to nearby gardens and the Esplanade. This makes it ideal for leisurely walks, exploring the scenic surroundings and attending local events. The hotel is noted for its excellent value for money, friendly staff and clean facilities, successfully balancing a peaceful setting with easy access to the bustling central Scarborough.
Guests generally enjoy the breakfast offerings, commending the variety and quality of the buffet-style meal. A wide selection of hot and cold foods, including vegetarian options, ensures satisfaction for various tastes. Despite occasional criticisms of repetitiveness and minor issues with specific items, the breakfast is seen as tasty, plentiful and well-organized in a clean dining environment. The helpful and friendly staff further enhance the breakfast experience.
Dinner reviews are mixed with many guests appreciating the good choice of dishes and the quality of the food. The festive and Christmas dinners receive exceptional praise and the bar meals are noted for being good and reasonably priced. However, some guests find the menu limited and certain meals bland or disappointing. Despite these critiques, the dining facilities are newly decorated, adding a positive ambiance to the meal experience.
The rooms at The New Southlands Hotel are frequently highlighted for their cleanliness and comfort with many appreciating recent renovations and the presence of essential amenities. However, some rooms are considered outdated and in need of refurbishment with issues such as dust, stained ceilings and dated decor being mentioned. Despite these concerns, the clean and well-maintained rooms generally provide good value for guests.
Cleanliness across the hotel is consistently commended with rooms and public areas often described as spotless and well-maintained. While there are occasional mentions of isolated cleanliness issues, the majority of feedback emphasizes a positive, clean and welcoming environment.
The staff at The New Southlands Hotel are often described as exceptionally friendly, helpful and efficient. Guests appreciate the warm and welcoming atmosphere created by the team with staff members consistently going above and beyond to ensure a pleasant stay. Although there are rare mentions of less friendly interactions, these are exceptions rather than the norm.
Wi-Fi connectivity is reliable in public areas but has issues in the rooms, where the connection can be slow, frequently disconnecting or too weak to use effectively. This limitation might be inconvenient for guests needing internet access in their rooms.
Parking at the hotel is available for a fee with limited spaces requiring advance reservation. Despite the cost, many guests find the availability of parking convenient. There are also options for free on-street parking overnight with a disc from reception.
The hotel is noted as a great option for families, offering a welcoming atmosphere, spacious and comfortable rooms, child-friendly amenities and entertaining activities for all ages. The staff's attentiveness to family needs and the availability of pet-friendly accommodations enhance its appeal as a family destination.
For golf enthusiasts, the hotel provides easy access to nearby golfing venues, golf-themed rooms and several golf packages, making it a favorable choice. The large parking space available for golf trips adds to its convenience.
Overall, The New Southlands Hotel is a three-star property that provides excellent value for money with its convenient location, friendly staff and clean and comfortable amenities. While there are areas for improvement, particularly in room updates and dinner offerings, the overall guest experience is largely positive.
Categories
Guests generally enjoy the breakfast offerings, commending the variety and quality of the buffet-style meal. A wide selection of hot and cold foods, including vegetarian options, ensures satisfaction for various tastes. Despite occasional criticisms of repetitiveness and minor issues with specific items, the breakfast is seen as tasty, plentiful and well-organized in a clean dining environment. The helpful and friendly staff further enhance the breakfast experience.
Dinner reviews are mixed with many guests appreciating the good choice of dishes and the quality of the food. The festive and Christmas dinners receive exceptional praise and the bar meals are noted for being good and reasonably priced. However, some guests find the menu limited and certain meals bland or disappointing. Despite these critiques, the dining facilities are newly decorated, adding a positive ambiance to the meal experience.
The rooms at The New Southlands Hotel are frequently highlighted for their cleanliness and comfort with many appreciating recent renovations and the presence of essential amenities. However, some rooms are considered outdated and in need of refurbishment with issues such as dust, stained ceilings and dated decor being mentioned. Despite these concerns, the clean and well-maintained rooms generally provide good value for guests.
Cleanliness across the hotel is consistently commended with rooms and public areas often described as spotless and well-maintained. While there are occasional mentions of isolated cleanliness issues, the majority of feedback emphasizes a positive, clean and welcoming environment.
The staff at The New Southlands Hotel are often described as exceptionally friendly, helpful and efficient. Guests appreciate the warm and welcoming atmosphere created by the team with staff members consistently going above and beyond to ensure a pleasant stay. Although there are rare mentions of less friendly interactions, these are exceptions rather than the norm.
Wi-Fi connectivity is reliable in public areas but has issues in the rooms, where the connection can be slow, frequently disconnecting or too weak to use effectively. This limitation might be inconvenient for guests needing internet access in their rooms.
Parking at the hotel is available for a fee with limited spaces requiring advance reservation. Despite the cost, many guests find the availability of parking convenient. There are also options for free on-street parking overnight with a disc from reception.
The hotel is noted as a great option for families, offering a welcoming atmosphere, spacious and comfortable rooms, child-friendly amenities and entertaining activities for all ages. The staff's attentiveness to family needs and the availability of pet-friendly accommodations enhance its appeal as a family destination.
For golf enthusiasts, the hotel provides easy access to nearby golfing venues, golf-themed rooms and several golf packages, making it a favorable choice. The large parking space available for golf trips adds to its convenience.
Overall, The New Southlands Hotel is a three-star property that provides excellent value for money with its convenient location, friendly staff and clean and comfortable amenities. While there are areas for improvement, particularly in room updates and dinner offerings, the overall guest experience is largely positive.
Hotel near Golf Courses
Located on West Street, South Cliff, it is conveniently situated near the South Cliff Golf Club.
Hotel with Parking
This hotel has parking facilities for guests. It is located on West Street, South Cliff.
Family Friendly Hotel
Dog Friendly Hotel
Cheap Hotel
3-Star Hotel
Guest Reviews
The New Southlands Hotel boasts a prime location that has received abundant praise from its guests. Nestled in a quiet area, it is conveniently situated not far from South Beach within easy reach of both the seafront and town center. Visitors appreciate its proximity to Scarborough Spa, making it an ideal base for attending events and enjoying the local attractions.
Positioned on the South Cliff, the hotel offers stunning views and accessibility to nearby gardens and the Esplanade. It's a perfect spot for leisurely walks down to the beach and exploring the scenic surroundings. The hotel's location also allows for easy access to shops, cafes and public transport options on Filey Road and beyond.
Many reviews highlight the excellent value for money with friendly staff and clean facilities enhancing the overall experience. Guests find it particularly convenient for events, whether at the Spa or other local venues and appreciate the balance between its peaceful setting and accessibility to the hustle and bustle of central Scarborough.
Overall, The New Southlands Hotel's location is consistently praised for its quiet charm, beautiful views and easy access to both the coastal attractions and the vibrant town center.
The breakfast offerings at The New Southlands Hotel receive widespread praise from guests with many highlighting the variety and quality of the buffet-style service. Diners can expect a wide selection of hot and cold foods, including delicious hash browns, a full English breakfast, cereals, croissants and fresh fruit. Guests also appreciate the self-service setup, which ensures that everything is hot and freshly cooked.
Several reviews emphasize that the breakfast is both tasty and plentiful with ample options to cater to different tastes, such as vegetarian choices. However, there are occasional mentions of the breakfast being repetitive and some items, like scrambled eggs, not always meeting guests' expectations. Despite this, the overall response is positive with many finding the breakfast to be a great value for money and enjoying the well-organized, clean dining environment.
Minor criticisms point to the limited availability of specific dietary options like vegan sausages and non-dairy milk and a few guests noted that some items were not replenished swiftly. Nonetheless, numerous reviews commend the helpful and friendly staff, further enhancing the pleasant breakfast experience. Overall, the breakfast at The New Southlands Hotel is generally considered excellent with plenty of choice and satisfaction for most visitors.
Guests at The New Southlands Hotel had mixed experiences with the evening meals offered. Many appreciated the good choice of dishes, noting that the food was very good and the pizza was highly recommended. The meals were often described as plentiful, lovely and exceeding expectations. The bar meals received positive feedback for being very good and wonderful with reasonably priced drinks and a varied menu between 5-8 pm.
However, there were some notable criticisms. Some guests found the menu limited with certain meals described as bland, disappointing or reminiscent of school dinners. Frozen vegetables and small portions were recurring issues and some guests felt the food lacked flavor or was not as good as expected. The dinner service was also mentioned as needing improvement with occasional errors in orders and slow service due to limited staffing.
Despite these shortcomings, the festive and Christmas dinners were highlighted as exceptional by several guests. The dining facilities themselves appeared newly decorated, adding a positive ambiance to the dining experience. Overall, while the hotel offers enjoyable and good-value evening meals, there are areas for improvement, particularly in menu variety and food quality.
The New Southlands Hotel has garnered diverse reviews regarding its rooms. Guests frequently highlight the cleanliness with many observing that rooms are very clean, spacious and comfortable. Some visitors have appreciated recent renovations, noting modern and updated décor and the presence of essential amenities such as tea/coffee making facilities, TV and good storage space. Additionally, some rooms are praised for being bright, welcoming and equipped with large, comfortable beds and clean sheets and towels.
However, there are common concerns regarding the outdated appearance of many rooms, which are described as in need of refurbishment and showing signs of wear and tear. Issues such as dust on windows, stained ceilings and dated decor are frequently mentioned. Some rooms are reported to be either too small or not matching online descriptions and there have been mentions of poor soundproofing and issues with room temperature.
Bathrooms have varied reviews with some guests finding them bright and spacious while others note a need for revamping and better cleanliness. Overall, while the hotel provides good value for its amenities and location, it seems that updates and maintenance are necessary to enhance the guest experience further.
The bed situation at The New Southlands Hotel presents a mix of experiences, though mostly leaning towards a positive end of the spectrum. A significant number of guests found the beds to be clean and comfortable with descriptions such as lovely, very comfortable and super comfortable. Many highlight the extra-large, soft and clean bedding as a notable feature. The presence of comfy pillows was also appreciated by some visitors, enhancing their overall sleep quality.
However, there were some inconsistencies regarding the comfort level of the mattresses. While many praised the beds for their comfort, others reported issues like the beds being too soft, too hard or too small. Several guests mentioned feeling the springs in the mattress, indicating that some beds might need updating. Despite these occasional criticisms, the general consensus points to the beds being a highlight for many, ensuring a restful night's sleep for those who value cleanliness and comfort above all.
The New Southlands Hotel consistently receives high marks for its cleanliness. Guests frequently describe the property as very clean and tidy, extending from the rooms to the overall hotel environment. Many highlight the "spotless" condition, well-cleaned rooms and the absence of any dirt or dust upon arrival. The public areas and dining spaces also receive commendations for their cleanliness. Furthermore, the hotel is appreciated for being warm, cozy and welcoming, creating a comfortable stay for guests.
However, there are some negative comments noting occasional cleanliness issues. A few guests mentioned isolated spots like dusty blinds, dirty bathrooms and unclean surfaces. Despite these occasional mentions, the majority of reviews emphasize a positive experience characterized by modern, clean and well-maintained rooms.
Overall, the New Southlands Hotel manages to make a positive impression with its outstanding housekeeping, despite some rare lapses in attention to detail. For guests prioritizing cleanliness, it generally meets expectations effectively.
The New Southlands Hotel is widely recognized for its exceptionally friendly and helpful staff. Guests consistently highlight the warm and welcoming atmosphere created by the team with many mentioning the staff's positive and polite demeanor. The reception staff receive particular praise for their efficiency and friendliness, often described as first-class and always ready to assist with any queries.
Visitors also appreciate the attentive and obliging nature of the hotel staff, noting their efforts to go above and beyond to ensure a pleasant stay. The staff's ability to accommodate requests without issue and their quick, efficient service contribute to the overall exceptional customer service experience reported by guests.
While the majority of the feedback is overwhelmingly positive, it's worth noting that there are occasional mentions of less friendly interactions, particularly concerning the handling of some specific front desk encounters. However, these instances appear to be exceptions rather than the norm.
Overall, The New Southlands Hotel seems to provide a welcoming environment led by a team of dedicated and professional staff, significantly enhancing the guest experience with their consistent friendliness and willingness to help.
The New Southlands Hotel offers a mixed experience when it comes to Wi-Fi connectivity. On the positive side, guests noted that setting up the Wi-Fi was straightforward and the registration process was hassle-free. Wi-Fi coverage in public areas is generally reliable with some describing the connection as strong, high-speed and efficient. This provides a good option for those who need to stay connected while in the common spaces of the hotel.
However, the Wi-Fi experience in the rooms leaves much to be desired. Guests frequently mentioned issues such as the Wi-Fi being slow, frequently disconnecting and often being too weak to use effectively. Access to the internet is predominantly limited to public areas with several reviews pointing out the lack of connectivity in rooms altogether. Additionally, there were instances where the Wi-Fi failed entirely or was not available at night, requiring intervention from the hotel staff to reset the connection.
In summary, while the public areas of The New Southlands Hotel offer robust and efficient Wi-Fi coverage, those needing reliable internet access in their rooms might find the lack of consistent connectivity inconvenient.
The New Southlands Hotel offers parking options, but they come with a few caveats. Parking is available onsite for a charge of £6 per night, which some guests found reasonable, though others considered it an added expense. The parking spaces are limited, making it advisable to reserve in advance. Despite the charge, many guests appreciated the convenience of having parking available directly at the hotel or nearby.
Onsite parking is seen as a bonus and noted for being well-organized in some instances. However, the limited availability and the need to hand in keys when leaving can be somewhat inconvenient. There are also options for on-street parking, which is free overnight with a disc from reception, though it might involve a bit of a walk. For those unable to secure a spot at the hotel, parking in surrounding streets is another alternative, albeit sometimes busy.
Overall, while the parking arrangements at The New Southlands Hotel are an added expense, they are generally deemed convenient and reasonably priced by many guests.
The New Southlands Hotel emerges as an ideal choice for families seeking a relaxing getaway, whether for a weekend retreat or an extended stay. The hotel exudes a welcoming family atmosphere, making it particularly attractive for large groups and family gatherings. Guests frequently mention its suitability for all ages, highlighting the presence of a kids' area that is well-utilized. The hotel is touted for its great value for money with excellent meal deals and evening service that accommodate the needs of both children and adults.
The rooms receive praise for their spaciousness and comfort, including features like child-friendly amenities and Z beds for additional family members. The staff is noted for being particularly caring and attentive to family requirements, enhancing the overall family-friendly vibe. Moreover, the hotel is pet-friendly, allowing guests to bring their furry friends along.
Entertainment at The New Southlands Hotel adds to the enjoyable stay, especially the fun activities organized during the evenings and on weekends. Family-friendly events and an early tea service for children contribute to the convenience and enjoyment of staying at this hotel.
Despite some comments on access constraints, the overall sentiment underscores the hotel’s excellence as a family destination with many visitors expressing a desire to return and recommending it to others.
The New Southlands Hotel appears to be a favorable option for golf enthusiasts. With a large parking space available, visitors can conveniently prepare for a golf weekend. The hotel provides easy access to nearby golfing venues, enhancing its appeal for golfers. Guests can enjoy golf-themed rooms, adding to the overall experience. The New Southlands Hotel also offers several golf packages, making it easier for golfers to plan their stay and golfing activities. Notably, the hotel attracts pro golfers, indicating its suitability for serious golfers. Moreover, the easy parking facilities for golf courses add to the convenience, ensuring a hassle-free golfing trip.
The New Southlands Hotel offers excellent value for money, particularly for a three-star property. Guests have consistently noted the affordability and reasonable pricing, making it a cost-effective choice for travelers. The hotel is modern with 60 rooms spread across three floors and provides the basic amenities one would expect from a three-star establishment. The general standard of the hotel exceeded some guests' expectations for its rating.
Despite being a little run down and in need of some TLC, it remains satisfactory and acceptable for its class. Some areas of the hotel, including the decor and bathrooms, are dated and could benefit from renovation. Additionally, soundproofing could be better and the car park is somewhat inconveniently located. Nonetheless, the hotel meets the general expectations of a three-star rating, providing a solid, if basic, experience for budget-conscious travelers.
The New Southlands Hotel is widely praised for its dog-friendly facilities and services. Guests appreciate the warm welcome extended to their furry companions, emphasizing that the hotel allows and even encourages guests to bring their dogs. Notably, the hotel's staff are exceptionally friendly to dogs, often making a fuss over them, which adds to the overall positive experience.
The hotel goes the extra mile by providing thoughtful touches such as dog treats in the rooms and pet drinking bowls are readily available. Dogs are even allowed into certain areas of the hotel like the bar, restaurant and dining area, ensuring that guests do not need to leave their pets behind during meals. Some reviews highlight that breakfast and meals can be served in the bar so pets can be with their owners, which is particularly appreciated.
There are some limitations, such as dogs not being allowed to stay in rooms alone and a few guests noted restricted areas where dogs are permitted. Despite these minor issues, many guests felt very welcomed along with their pets and found the facilities to cater well to their needs.
The beautiful surroundings and good location are additional benefits, especially for dog owners looking to explore the area with their pets. Overall, The New Southlands Hotel earns high marks for its dog-friendliness, making it a great choice for travelers looking to bring their canine companions along.
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Location
Positioned on the South Cliff, the hotel offers stunning views and accessibility to nearby gardens and the Esplanade. It's a perfect spot for leisurely walks down to the beach and exploring the scenic surroundings. The hotel's location also allows for easy access to shops, cafes and public transport options on Filey Road and beyond.
Many reviews highlight the excellent value for money with friendly staff and clean facilities enhancing the overall experience. Guests find it particularly convenient for events, whether at the Spa or other local venues and appreciate the balance between its peaceful setting and accessibility to the hustle and bustle of central Scarborough.
Overall, The New Southlands Hotel's location is consistently praised for its quiet charm, beautiful views and easy access to both the coastal attractions and the vibrant town center.
Breakfast
Several reviews emphasize that the breakfast is both tasty and plentiful with ample options to cater to different tastes, such as vegetarian choices. However, there are occasional mentions of the breakfast being repetitive and some items, like scrambled eggs, not always meeting guests' expectations. Despite this, the overall response is positive with many finding the breakfast to be a great value for money and enjoying the well-organized, clean dining environment.
Minor criticisms point to the limited availability of specific dietary options like vegan sausages and non-dairy milk and a few guests noted that some items were not replenished swiftly. Nonetheless, numerous reviews commend the helpful and friendly staff, further enhancing the pleasant breakfast experience. Overall, the breakfast at The New Southlands Hotel is generally considered excellent with plenty of choice and satisfaction for most visitors.
Dinner
However, there were some notable criticisms. Some guests found the menu limited with certain meals described as bland, disappointing or reminiscent of school dinners. Frozen vegetables and small portions were recurring issues and some guests felt the food lacked flavor or was not as good as expected. The dinner service was also mentioned as needing improvement with occasional errors in orders and slow service due to limited staffing.
Despite these shortcomings, the festive and Christmas dinners were highlighted as exceptional by several guests. The dining facilities themselves appeared newly decorated, adding a positive ambiance to the dining experience. Overall, while the hotel offers enjoyable and good-value evening meals, there are areas for improvement, particularly in menu variety and food quality.
Rooms
However, there are common concerns regarding the outdated appearance of many rooms, which are described as in need of refurbishment and showing signs of wear and tear. Issues such as dust on windows, stained ceilings and dated decor are frequently mentioned. Some rooms are reported to be either too small or not matching online descriptions and there have been mentions of poor soundproofing and issues with room temperature.
Bathrooms have varied reviews with some guests finding them bright and spacious while others note a need for revamping and better cleanliness. Overall, while the hotel provides good value for its amenities and location, it seems that updates and maintenance are necessary to enhance the guest experience further.
Beds
However, there were some inconsistencies regarding the comfort level of the mattresses. While many praised the beds for their comfort, others reported issues like the beds being too soft, too hard or too small. Several guests mentioned feeling the springs in the mattress, indicating that some beds might need updating. Despite these occasional criticisms, the general consensus points to the beds being a highlight for many, ensuring a restful night's sleep for those who value cleanliness and comfort above all.
Cleanliness
However, there are some negative comments noting occasional cleanliness issues. A few guests mentioned isolated spots like dusty blinds, dirty bathrooms and unclean surfaces. Despite these occasional mentions, the majority of reviews emphasize a positive experience characterized by modern, clean and well-maintained rooms.
Overall, the New Southlands Hotel manages to make a positive impression with its outstanding housekeeping, despite some rare lapses in attention to detail. For guests prioritizing cleanliness, it generally meets expectations effectively.
Staff
Visitors also appreciate the attentive and obliging nature of the hotel staff, noting their efforts to go above and beyond to ensure a pleasant stay. The staff's ability to accommodate requests without issue and their quick, efficient service contribute to the overall exceptional customer service experience reported by guests.
While the majority of the feedback is overwhelmingly positive, it's worth noting that there are occasional mentions of less friendly interactions, particularly concerning the handling of some specific front desk encounters. However, these instances appear to be exceptions rather than the norm.
Overall, The New Southlands Hotel seems to provide a welcoming environment led by a team of dedicated and professional staff, significantly enhancing the guest experience with their consistent friendliness and willingness to help.
Wi-Fi
However, the Wi-Fi experience in the rooms leaves much to be desired. Guests frequently mentioned issues such as the Wi-Fi being slow, frequently disconnecting and often being too weak to use effectively. Access to the internet is predominantly limited to public areas with several reviews pointing out the lack of connectivity in rooms altogether. Additionally, there were instances where the Wi-Fi failed entirely or was not available at night, requiring intervention from the hotel staff to reset the connection.
In summary, while the public areas of The New Southlands Hotel offer robust and efficient Wi-Fi coverage, those needing reliable internet access in their rooms might find the lack of consistent connectivity inconvenient.
Parking
Onsite parking is seen as a bonus and noted for being well-organized in some instances. However, the limited availability and the need to hand in keys when leaving can be somewhat inconvenient. There are also options for on-street parking, which is free overnight with a disc from reception, though it might involve a bit of a walk. For those unable to secure a spot at the hotel, parking in surrounding streets is another alternative, albeit sometimes busy.
Overall, while the parking arrangements at The New Southlands Hotel are an added expense, they are generally deemed convenient and reasonably priced by many guests.
Family
The rooms receive praise for their spaciousness and comfort, including features like child-friendly amenities and Z beds for additional family members. The staff is noted for being particularly caring and attentive to family requirements, enhancing the overall family-friendly vibe. Moreover, the hotel is pet-friendly, allowing guests to bring their furry friends along.
Entertainment at The New Southlands Hotel adds to the enjoyable stay, especially the fun activities organized during the evenings and on weekends. Family-friendly events and an early tea service for children contribute to the convenience and enjoyment of staying at this hotel.
Despite some comments on access constraints, the overall sentiment underscores the hotel’s excellence as a family destination with many visitors expressing a desire to return and recommending it to others.
Golf
3 Star
Despite being a little run down and in need of some TLC, it remains satisfactory and acceptable for its class. Some areas of the hotel, including the decor and bathrooms, are dated and could benefit from renovation. Additionally, soundproofing could be better and the car park is somewhat inconveniently located. Nonetheless, the hotel meets the general expectations of a three-star rating, providing a solid, if basic, experience for budget-conscious travelers.
Dog Friendly
The hotel goes the extra mile by providing thoughtful touches such as dog treats in the rooms and pet drinking bowls are readily available. Dogs are even allowed into certain areas of the hotel like the bar, restaurant and dining area, ensuring that guests do not need to leave their pets behind during meals. Some reviews highlight that breakfast and meals can be served in the bar so pets can be with their owners, which is particularly appreciated.
There are some limitations, such as dogs not being allowed to stay in rooms alone and a few guests noted restricted areas where dogs are permitted. Despite these minor issues, many guests felt very welcomed along with their pets and found the facilities to cater well to their needs.
The beautiful surroundings and good location are additional benefits, especially for dog owners looking to explore the area with their pets. Overall, The New Southlands Hotel earns high marks for its dog-friendliness, making it a great choice for travelers looking to bring their canine companions along.
No, The Caledonian New Southlands Hotel doesn't have any pool.
No, a spa isn't available at The Caledonian New Southlands Hotel.
Yes, The Caledonian New Southlands Hotel welcomes dogs.
Yes, parking facilities are available at The Caledonian New Southlands Hotel.
No, The Caledonian New Southlands Hotel doesn't have a gym.
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