Hotel am Schloß

Schwerin 53.62507000, 11.41001000 , Heinrich-mann-str. 3 (Show on Map)
7.7
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel am Schloß in Schwerin enjoys a commendable reputation for its central location, which provides guests with convenient access to major attractions like Schwerin Castle and the old town. Its proximity to public transportation, restaurants, shops and other city highlights makes it an ideal base for both exploring and relaxing. The tranquil environment combined with nearby vibrant city life offers a balanced experience for visitors.

The hotel's breakfast service is frequently praised for its variety and quality, featuring an extensive selection that satisfies diverse dietary preferences, including gluten-free options. Fresh ingredients and a plentiful spread help guests start their day on a positive note, despite occasional remarks about limited fruit and replenishment issues. Dinner, however, receives mixed feedback with some guests finding it mediocre and others highlighting the availability of better dining options nearby.

Rooms at Hotel am Schloß are often described as spacious, clean and well-maintained. Comfort features such as modern bathrooms, kitchenettes in some rooms and accessibility accommodations are appreciated. However, some guests note the classic design might not appeal to all and there are occasional concerns about noise from street-facing rooms and lack of air conditioning during summer months. Overall, the rooms still provide a reliable and comfortable stay.

Cleanliness is a notable strength with many guests complimenting the hotel's tidy and well-maintained spaces. While there are some isolated reports of superficial cleaning and housekeeping lapses, the general consensus appreciates the hotel's efforts in maintaining a clean environment.

The staff at Hotel am Schloß consistently receive high marks for their friendliness and helpfulness. Guests appreciate the warm and courteous service provided from check-in to check-out and acknowledge the staff's dedication to making their stay enjoyable. Although there are minor communication challenges, the overall positive reception underscores the staff's commitment to guest satisfaction.

Wi-Fi service at the hotel is identified as an area needing improvement with many guests experiencing weak and unreliable connections, especially on higher floors. While the internet is satisfactory in some areas, enhancing its consistency could significantly improve guest experience.

Parking facilities at the hotel are well-received with affordable rates and secure options, including spaces for electric vehicles and bicycle storage. Although some guests mention limited parking availability and unclear arrangements, the overall feedback highlights the practicality and convenience of the parking services.

Families find Hotel am Schloß particularly accommodating with spacious family rooms, a playground and child-friendly amenities creating a welcoming environment. The staff's courtesy towards families and the practical room layouts make it an ideal choice for those traveling with children.

The comfort of the beds receives a mix of reviews with many guests finding them satisfactory. However, opinions on mattress firmness vary and some report issues with creaky or aging beds. Communication regarding room specifics might benefit those sensitive to bed quality.

For business travelers, Hotel am Schloß offers practical amenities such as a quick check-in/out process, a central location and additional facilities like bike garages and padlocks. While minor issues such as limited sockets exist, the overall setup is conducive to a productive stay.

In summary, Hotel am Schloß stands out for its prime location, friendly staff, cleanliness and comfortable rooms, making it a compelling choice for visitors to Schwerin seeking convenience, accessibility and a welcoming atmosphere.
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Family Friendly Hotel
Close to Schwerin Castle, this hotel provides a convenient base for families interested in sightseeing. It offers comfortable accommodations and easy access to local attractions.

Hotel with Free Wi-Fi
This hotel offers a central location and free Wi-Fi. Guests find it clean and quiet, making it a comfortable choice.

Business Hotel
While specific business amenities are not highlighted, its central location near the castle makes it a convenient option for travelers. It offers easy access to key attractions and business areas.

Hotel with Parking
Hotel am Schloß has parking options including a garage and hotel-owned car park. The hotel is located near the Burgsee lake.

Accessible Hotel
This hotel offers wheelchair accessibility, including a lift and a wheelchair-accessible registration desk. Select rooms provide in-room accessibility and roll-in showers, and common areas are also wheelchair accessible.

Room Types
Double Room Homelike room with a flat-screen TV and a private bathroom.

Single Room Homelike room with a flat-screen TV and a private bathroom.

Family Room (3 Adults) Homelike room with a flat-screen TV and a private bathroom.

Superior Double Room The double room offers soundproof walls, a wardrobe, as well as a private bathroom boasting a walk-in shower and a bath or a shower. The double room provides a flat-screen TV, a safe deposit box, a carpeted floor, heating as well as an inner courtyard view. The unit has 1 bed.

Guest Reviews
7.7
Good
Location
Hotel am Schloß in Schwerin boasts a remarkable central location, making it an ideal base for visitors exploring the city. Situated near Schwerin Castle and the old town, many guests complimented the hotel for its proximity to major attractions, which are within walking distance. The hotel provides an excellent starting point for those who wish to absorb the historical and cultural vibes of Schwerin.

The convenience of available parking and the ease of public transport connections with a tram stop right outside the door, add to the practical benefits. The tranquil surroundings combined with the proximity to restaurants, shops and the city center enhance the experience. This strategically placed hotel exemplifies a perfect blend of accessibility and serenity, rendering it suitable for both leisurely strolls to the castle and quick access to the vibrant city life.

In summary with its exceptional location, Hotel am Schloß stands out as a top choice for guests seeking comfort and convenience in the heart of Schwerin.

Breakfast
The breakfast at Hotel am Schloß generally receives high praise from guests. Reviews highlight the breakfast as varied, plentiful and well-stocked, featuring an extensive selection that includes different types of bread, rolls, cold cuts and cheeses, catering to a range of dietary preferences. Many guests commend the breakfast for its quality and diversity, noting that it provides a good start to the day. Fresh ingredients and a rich assortment are frequently mentioned with some reviews noting the availability of gluten-free options.

However, there are some areas for improvement. Several guests remarked on the limited selection of fruit and fresh vegetables and some found the breakfast to be rather basic or average. The quality of the coffee drew mixed opinions with some finding it lacking. Replenishment of items was sometimes inconsistent, particularly later in the morning and the breakfast room could get crowded.

Despite these minor drawbacks, the overall consensus points to a satisfying and enjoyable breakfast experience, supplemented by friendly and accommodating staff. The breakfast is often described as a notable highlight of the stay, aligning well with the positive feedback on its variety and the relaxing ambiance.

Dinner
Hotel am Schloß offers an assortment of dining experiences with mixed reviews. Guests have described the dinner at the hotel as inconsistent with terms like "mediocre," "just okay," and "plain" being commonly mentioned. Despite this, some guests found the dinner to be "fine" and noted that the food tasted good. On the more positive side, there were mentions of varied and superb food options.

However, some guests expressed disappointment over the dinner options, pointing out issues such as incorrect advertising and lacking variety. For those seeking alternative dining experiences, there are numerous nice restaurants and bars conveniently located in the nearby center, which have been recommended for their taste.

Overall, while the hotel's dinner service provides an adequate meal, travelers might find more consistent and flavorful dining options in the surrounding area.

Rooms
Hotel am Schloß' rooms have gathered praise for their spaciousness and cleanliness with many guests highlighting the well-maintained and adequately equipped nature of these areas. The rooms are frequently described as being large and bright, offering comfortable beds and modern bathrooms. The fact that many rooms are both quiet and spacious, particularly those facing the courtyard, has been well noted.

While classic in design, some rooms maintain an old-fashioned charm, which may not appeal to all guests. Certain rooms come with practical layouts and amenities such as kitchenettes, making them suitable for longer stays. Accessibility has also been noted positively with some rooms being fully accessible to those with wheelchairs.

The cleanliness of the rooms is consistently appreciated, even though some guests have pointed out that furniture can appear outdated and some amenities may need updating. Despite this, the rooms are noted for being very comfortable and functional, ensuring a pleasant stay for many.

On the downside, issues with noise, particularly from street-facing rooms and those located near tram stops, have been a common concern. Additionally, limited air conditioning can make upper floors rather warm during the summer months. The views from some rooms can be less than ideal, facing walls or construction sites, which can detract from the overall experience.

Overall, the rooms at Hotel am Schloß provide a satisfactory balance of spaciousness, cleanliness and practical amenities, making them a reliable choice for travelers seeking comfort and convenience near the city center.

Beds
When staying at Hotel am Schloß, guests frequently highlight the comfort of the beds, finding them spacious and supportive. Many reviews mention that the mattresses and pillows provide a good night's sleep with beds described as clean and the bedding as comfortable. Some of the rooms feature double beds that are, in reality, two single beds placed together, which can be less ideal for couples due to a noticeable gap in the middle.

However, opinions on the firmness of the mattresses are mixed. While some guests appreciated the firm support, others found the mattresses to be too hard, resulting in discomfort and even back pain. A few reviews also noted that the beds were too soft and saggy, indicating varied experiences regarding mattress firmness.

There were occasional mentions of the beds being old and creaky with some guests reporting that the beds squeak with every movement, which affected their sleep quality. Furthermore, the pillows garnered some negative feedback for being too soft and flat and in some cases, uncomfortable or worn out.

In summary, while the majority of guests find the beds at Hotel am Schloß to be comfortable and accommodating, there are discrepancies concerning bed and pillow firmness, as well as some issues with aging, creaky beds. For those sensitive to bed quality, it might be advisable to check room specifics ahead of time.

Cleanliness
"Hotel am Schloß" garners diverse feedback on its cleanliness, predominantly drawing positive remarks. Many guests highlight the hotel’s rooms as very clean, spacious and well-maintained with frequent comments appreciating the overall tidiness and modern feel. The cleanliness of the bathrooms also receives acclaim, though some suggestions for renovations and updates in areas like grout and tiles are noted.

However, a few reviews indicate inconsistencies. Instances like cobwebs, dust on shelves and not adequately vacuumed carpets suggest room for improvement in housekeeping standards. Some guests found the cleaning superficial and pointed out delays or lapses during their stay, including uncleaned windows and improperly cleaned bathroom floors.

Although the hotel's routine of cleaning rooms every three days is mentioned, some guests felt their rooms were not cleaned during their entire stay. Despite these occasional concerns, the overall impression is that "Hotel am Schloß" maintains a commendable level of cleanliness that many guests appreciate, indicating efforts are ongoing to address and rectify issues.

Staff
Hotel am Schloß boasts an exceptional reputation for its staff, frequently highlighted in guest reviews for their friendliness and helpfulness. Visitors consistently note the warm and courteous receptions they receive upon arrival with front desk personnel described as extremely friendly and accommodating. Throughout the stay, the hotel's team maintains a high level of attentiveness and responsiveness, ensuring that guest needs are promptly addressed.

Many appreciate the personal touch and informative advice provided during check-in, reinforcing the welcoming atmosphere. Staff members, from the reception to housekeeping, are commended for their competence and supportive attitude, contributing to a pleasant and comfortable experience for guests. A few reviews mention occasional lapses in communication due to language barriers, but overall, the emphasis remains on the staff's polite and supportive nature.

Guests also highlight the consistent friendliness and helpfulness of the staff during breakfast service and general interactions throughout their stay. There are scattered mentions of less favorable experiences, such as isolated instances of staff appearing overwhelmed or unfriendly. However, these comments are few and far between compared to the overwhelming praise for the staff's dedication to guest satisfaction.

In summary, Hotel am Schloß's staff are a standout feature, renowned for their consistent friendliness, helpfulness and attentive service, ensuring guests feel welcomed and well-cared-for throughout their stay.

Wi-Fi
Hotel am Schloß offers guests the convenience of free Wi-Fi, but the internet service seems to leave much to be desired. While some guests have noted that the WiFi is fast and reliable in certain areas of the hotel, many others have experienced significant issues. The connection is often described as weak, especially on higher floors like the seventh floor with several guests reporting that the Wi-Fi barely worked or didn't work at all. The overall consensus points to an unstable and intermittent WiFi connection, which can be frustrating for those needing consistent internet access during their stay. Although there are pockets in the hotel where the connectivity is good, many reviews suggest that improvements are necessary to provide a more reliable and stronger WiFi service throughout the entire property.

Parking
'Hotel am Schloß' offers a variety of parking options that cater to different needs, ranging from courtyard parking to spaces adjacent to the hotel. Guests appreciated the affordable parking fees, often highlighted at €6.50 per day, which is considered quite reasonable, especially given the hotel's central location. The availability of private and secure parking spaces in the hotel's courtyard was frequently praised for its convenience and safety.

Electric vehicle owners benefited from three loading stations with free parking, making this a noteworthy feature for eco-conscious travelers. Bicyclists also found dedicated bike racks and a storage garage with charging possibilities, which added to the hotel's appeal.

Despite the generally positive feedback, some guests noted limited parking spaces and a few found the parking arrangement somewhat unclear. There were mentions of tight and sometimes unappealing spaces, particularly if affected by weather conditions. However, the majority found the parking options to be straightforward and satisfactory for their visit. Availability was mostly sufficient with spots both in the courtyard and nearby, ensuring that most guests had a place to park.

In summary, while there are minor drawbacks such as limited spaces and occasional weather-related issues, the parking facilities at 'Hotel am Schloß' are largely considered affordable, secure and convenient, contributing positively to the overall guest experience.

Family
Hotel am Schloß is an excellent choice for families seeking a welcoming and accommodating stay. This cozy, family-run hotel offers a true sense of home and coziness, making it particularly suitable for family reunions or a relaxed getaway with kids. The hotel features a good playground, ensuring that children have an enjoyable space to play.

The spacious family rooms are especially noteworthy, equipped with multiple beds and ample space to comfortably fit a family. These rooms, available on the ground floor, are designed to meet the needs of families with some even accommodating special needs for babies. The hotel staff is known for being child-friendly and courteous, further adding to the positive experience for families.

Whether it's the inclusive play areas, the sense of familiarity and warmth or the well-designed family rooms, Hotel am Schloß proves to be a highly recommendable option for families with children.

Business
The 'Hotel am Schloß' is highly recommended for business travelers, offering facilities that cater well to their needs. The hotel features a practical room setup ideal for business users, ensuring a productive stay. It boasts an efficient reception with fast check-in and check-out processes, saving valuable time for busy professionals. The central location next to the castle and the city center is convenient for both work and leisure, making it a great starting point for city trips and bike tours.

Additional amenities such as padlocks for bikes and a small garage enhance the hotel’s practicality. Noise is generally not a major issue, although rooms facing the street may experience some disturbances. Limited sockets and a safe form part of the room setup and there is Wi-Fi available. Overall, the hotel stands out as excellent for business trips, aligning with its suitability for short stays and both family and business visitors.

Accessible
Hotel am Schloß receives commendations for its accessibility features, making it a great option for travelers with disabilities. Guests highlighted the very good facilities specifically designed for disabled individuals, including wheelchair-accessible rooms. These well-arranged, spacious handicapped rooms ensure comfort and convenience.

The hotel boasts a prime location close to public transport, which enhances accessibility for those with mobility challenges. Most of the main buildings have elevators, facilitating easy access to upper floors and reducing fatigue for guests who prefer not to use stairs. The ground floor rooms are also directly accessible, providing additional options for those who need it.

However, some outbuildings lack elevator access, so guests should confirm room locations when booking if they require an elevator. Despite this, the hotel's proximity to the fully accessible Schwerin Castle is a significant advantage, enabling guests to enjoy nearby attractions without difficulty. Overall, Hotel am Schloß offers reliable and thoughtful accommodations for disabled travelers, ensuring a comfortable stay.


No, Hotel am Schloß doesn't have any pool.

No, a spa isn't available at Hotel am Schloß.

No, Hotel am Schloß doesn't allow dogs.

Yes, parking facilities are available at Hotel am Schloß.

No, Hotel am Schloß doesn't have a gym.

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