Extended Stay America Suites - Secaucus - New York City Area
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Summary of reviewsExtended Stay America Suites - Secaucus - New York City Area is highly rated for its advantageous location, providing easy access to major attractions like the American Dream Mall, MetLife Stadium and New York City, thanks to nearby NJ Transit bus services. The area is praised for its tranquility and a range of local shops and restaurants, contributing to a comfortable stay. In addition, guests highlight the hotel's strategic placement near highways and the North Bergen park and ride, along with commendations for the cleanliness of the hotel, further enhancing its appeal.
The rooms are frequently noted for their spaciousness and affordability, making the hotel a budget-friendly option. Guests appreciate the in-room amenities, including kitchenettes, refrigerators, microwaves and effective heating systems, which cater well to families or groups. The hotel’s beds are generally comfortable, though there are concerns about the condition of sofa beds which have been described as uncomfortable and worn out.
Staff interactions predominantly receive positive feedback with many guests acknowledging the friendly and helpful nature of the team. Specific staff members like Valentina have been singled out for their exceptional service, contributing positively to guest experiences despite occasional issues with short-staffing during peak times.
However, there are areas requiring improvement. The breakfast offering is minimalistic, often limited to pre-packaged muffins, granola bars and coffee, which has resulted in dissatisfaction among guests expecting a more substantial and varied selection. Cleanliness also remains a significant concern with numerous reports of dirty rooms, unclean sheets and pervasive unpleasant smells. Issues such as bed bugs, pet hair and insufficient housekeeping services have negatively impacted the hotel's hygiene reputation.
The Wi-Fi service has received mixed reviews; while free, it is not always reliable and some guests experienced the necessity of paying for extended usage. Additionally, complaints have been raised regarding outdated furniture and a lack of basic kitchen supplies, which detracts from the overall convenience of the in-room facilities.
In summary, Extended Stay America Suites - Secaucus - New York City Area offers a convenient location, spacious rooms with useful amenities and friendly staff. However, enhancements in breakfast variety, cleanliness standards and Wi-Fi reliability could significantly improve guest satisfaction.
Categories
The rooms are frequently noted for their spaciousness and affordability, making the hotel a budget-friendly option. Guests appreciate the in-room amenities, including kitchenettes, refrigerators, microwaves and effective heating systems, which cater well to families or groups. The hotel’s beds are generally comfortable, though there are concerns about the condition of sofa beds which have been described as uncomfortable and worn out.
Staff interactions predominantly receive positive feedback with many guests acknowledging the friendly and helpful nature of the team. Specific staff members like Valentina have been singled out for their exceptional service, contributing positively to guest experiences despite occasional issues with short-staffing during peak times.
However, there are areas requiring improvement. The breakfast offering is minimalistic, often limited to pre-packaged muffins, granola bars and coffee, which has resulted in dissatisfaction among guests expecting a more substantial and varied selection. Cleanliness also remains a significant concern with numerous reports of dirty rooms, unclean sheets and pervasive unpleasant smells. Issues such as bed bugs, pet hair and insufficient housekeeping services have negatively impacted the hotel's hygiene reputation.
The Wi-Fi service has received mixed reviews; while free, it is not always reliable and some guests experienced the necessity of paying for extended usage. Additionally, complaints have been raised regarding outdated furniture and a lack of basic kitchen supplies, which detracts from the overall convenience of the in-room facilities.
In summary, Extended Stay America Suites - Secaucus - New York City Area offers a convenient location, spacious rooms with useful amenities and friendly staff. However, enhancements in breakfast variety, cleanliness standards and Wi-Fi reliability could significantly improve guest satisfaction.
Family Friendly Hotel
This hotel offers suite-style accommodations with kitchens, making it suitable for families. It provides basic amenities and is located with access to New York City.
Dog Friendly Hotel
While specific pet amenities aren't detailed in the provided data, Extended Stay America Suites often accommodate pets. It offers suite-style rooms with kitchens.
Hotel with Gym
Offers an on-site fitness center. Provides fully equipped kitchens.
Hotel for Honeymoon
Guest Reviews
The location of 'Extended Stay America Suites - Secaucus - New York City Area' consistently stands out as a strong point in guest reviews. Its proximity to various attractions like the American Dream Mall, MetLife Stadium and New York City itself is highly appreciated. The convenience factor is amplified by the nearby NJ Transit bus stop with frequent services making Manhattan accessible within 15-20 minutes. Guests find the area tranquil with a good selection of shops and restaurants close by, contributing to a comfortable stay. The ease of access from the highway and the proximity to North Bergen park and ride are additional benefits. Cleanliness of the hotel and friendliness of the staff are also noted positively. Overall, the location is praised for its convenience and accessibility to both local amenities and major attractions in New York City.
The breakfast experience at Extended Stay America Suites - Secaucus - New York City Area leaves much to be desired. Guests repeatedly describe it as minimalistic and insufficient. The offerings are limited primarily to pre-packaged muffins, granola bars and coffee with occasional mentions of oatmeal and tea. There is no variety, leading to disappointment among many visitors who had expected a more substantial meal to start their day. Furthermore, the lack of healthier options such as fruit, cereal or juice, especially for children, has been noted as a significant shortcoming. Despite being advertised as a breakfast-inclusive stay, the selection falls short of guest expectations, suggesting room for improvement to meet both local and international standards.
Many guests have found the rooms at Extended Stay America Suites - Secaucus - New York City Area to be quite spacious and offering a good amount of space for the price, making it a budget-friendly option. The accommodation includes helpful amenities such as kitchenettes, refrigerators and microwaves, which are appreciated by visitors who enjoy the convenience of in-room cooking facilities. The rooms seem to cater well to families or groups, capable of sleeping up to six people and many reviewers also highlighted the presence of functional and effective heating systems.
Several guests noted the comfort of the beds with some stating that the beds were good or decent. The convenient location of the property, close to the bus station for easy access to New York City, is a recurring positive comment. Overall, the hotel rooms provide the basic necessities and are clean for the most part, which adds to the overall value.
However, there are some areas for improvement. Many guests have mentioned issues like outdated furniture and broken elements such as bathroom doors. Cleanliness has been pointed out with concerns like crumbs on tables and dirty kitchen areas. The lack of basic kitchen supplies like plates, utensils and cups, despite the presence of a kitchen, was a frequent complaint. Additionally, some guests felt that extra amenities could be included, such as more towel hooks given the room capacity.
In summary, while the rooms are generally spacious, affordable and equipped with kitchen facilities, better maintenance and more attention to detail in terms of cleanliness and amenities could significantly enhance the guest experience.
The beds at Extended Stay America Suites in Secaucus, New York City Area, generally receive praise for their comfort with many guests noting that they found the main beds to be quite comfortable. However, the sofa beds seem to fall short of expectations. Many guests highlighted that the mattresses on the sofa beds were in poor condition, often being described as thin, worn out and uncomfortable. Some reported feeling the springs and noted that the mattresses were sagging and stained. These complaints were consistent across several reviews. Additionally, the main beds are described as small, typically double beds rather than the larger sizes some expected. Despite these issues, guests did appreciate the amenities provided in the rooms, such as the big fridge, sofa, TV, dishwasher and microwave. Overall, while the main beds offer a good night's sleep, the sofa beds could use significant improvements.
The overall sentiment regarding the cleanliness of 'Extended Stay America Suites - Secaucus - New York City Area' is deeply concerning. Multiple guests have highlighted issues such as dirty rooms, unclean sheets and pervasive unpleasant smells throughout the property. Instances of bed bugs, ants, cockroaches and pet hair have been frequently mentioned, contributing to a very negative impression of the hotel's hygiene. Complaints extended to common areas such as the lobby, which was described as being dirty. Additionally, cleanliness issues were noted in the bathrooms and kitchen areas with specific mentions of sticky carpets, trash from previous occupants, cobwebs on walls and broken fixtures.
Housekeeping services appear to be insufficient with cleaning occurring only once a week and not meeting guests' expectations for thoroughness. Moreover, the property suffers from unpleasant odors, including cigarette smoke and spices. The hotel’s cleanliness and maintenance issues are exacerbated by old, worn-out furniture and linens that were often found to be dirty or in poor condition.
While location was noted as a redeeming feature with convenient access to New York City, the overwhelming feedback suggests that significant improvements in cleanliness and upkeep are urgently needed.
The staff at Extended Stay America Suites - Secaucus - New York City Area generally received commendable feedback for their friendliness and helpfulness. Many guests highlighted the positive attitude and responsive nature of the staff, pointing out instances where individuals, like Valentina at reception, went above and beyond to enhance their stay. The cleaning staff also garnered praise for their friendliness.
However, there were occasional mentions of the front desk being short-staffed, notably during busy times, which sometimes affected the efficiency of service. Despite this, interactions with reception staff were mostly described as pleasant and kind, although there were a few instances of negative experiences, including unavailability at the lobby stand and occasional rudeness.
Overall, the staff's positive behavior and excellent service seemed to stand out, contributing significantly to the guests' overall experience at the hotel.
The Wi-Fi at Extended Stay America Suites - Secaucus - New York City Area has garnered mixed reviews from guests. While some have appreciated the presence of free Wi-Fi, others have experienced significant issues with connectivity, noting that the service didn't work properly or was very poor. Although there were instances of reliable Wi-Fi functioning well, there were recurring complaints about the necessity of paying for extended internet usage beyond a complimentary hour. Additionally, the internet-enabled TV did not function for some guests, further impacting the overall experience.
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Location
Breakfast
Rooms
Several guests noted the comfort of the beds with some stating that the beds were good or decent. The convenient location of the property, close to the bus station for easy access to New York City, is a recurring positive comment. Overall, the hotel rooms provide the basic necessities and are clean for the most part, which adds to the overall value.
However, there are some areas for improvement. Many guests have mentioned issues like outdated furniture and broken elements such as bathroom doors. Cleanliness has been pointed out with concerns like crumbs on tables and dirty kitchen areas. The lack of basic kitchen supplies like plates, utensils and cups, despite the presence of a kitchen, was a frequent complaint. Additionally, some guests felt that extra amenities could be included, such as more towel hooks given the room capacity.
In summary, while the rooms are generally spacious, affordable and equipped with kitchen facilities, better maintenance and more attention to detail in terms of cleanliness and amenities could significantly enhance the guest experience.
Beds
Cleanliness
Housekeeping services appear to be insufficient with cleaning occurring only once a week and not meeting guests' expectations for thoroughness. Moreover, the property suffers from unpleasant odors, including cigarette smoke and spices. The hotel’s cleanliness and maintenance issues are exacerbated by old, worn-out furniture and linens that were often found to be dirty or in poor condition.
While location was noted as a redeeming feature with convenient access to New York City, the overwhelming feedback suggests that significant improvements in cleanliness and upkeep are urgently needed.
Staff
However, there were occasional mentions of the front desk being short-staffed, notably during busy times, which sometimes affected the efficiency of service. Despite this, interactions with reception staff were mostly described as pleasant and kind, although there were a few instances of negative experiences, including unavailability at the lobby stand and occasional rudeness.
Overall, the staff's positive behavior and excellent service seemed to stand out, contributing significantly to the guests' overall experience at the hotel.
Wi-Fi
No, Extended Stay America Suites - Secaucus - New York City Area doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - Secaucus - New York City Area.
Yes, Extended Stay America Suites - Secaucus - New York City Area welcomes dogs.
No, parking facilities aren't available at Extended Stay America Suites - Secaucus - New York City Area.
Yes, Extended Stay America Suites - Secaucus - New York City Area has a gym.
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