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Summary of reviewsHAVANA Hôtel garners positive feedback across various aspects, making it a favorable choice for a wide range of travelers.
The hotel's strategic location near major highways is highly praised, especially by those on long trips or business travel. Guests appreciate the easy access and convenient parking, as well as its tranquil setting despite its proximity to the highway. While it is a short drive from downtown Sens and located in an industrial area, the accessibility for private vehicles and closeness to a shopping center with dining options enhance its appeal.
The breakfast experience is generally well-received with guests noting the variety, quality and freshness of the offerings, including excellent pastries and good coffee. The buffet-style breakfast is appreciated for its hearty options and value for money, creating a pleasant start to the day. Although some find the breakfast basic and suggest improvements in variety and equipment, the overall consensus remains positive.
While the lack of an operational on-site restaurant can be inconvenient, the few available dinner experiences receive high marks. Guests also value the clear guidance provided for nearby dining options, though proximity to the city center poses a challenge.
Rooms at HAVANA Hôtel are noted for their cleanliness, comfort and functionality with good facilities and spacious arrangements enhancing the experience. Issues like outdated decor, small bathrooms and limited electrical outlets are pointed out, but the overall comfort and affordability make it a suitable option for short stays.
Cleanliness reviews are mixed with many noting clean and well-maintained rooms but highlighting the need for better upkeep in common areas and bathrooms. Despite occasional cleanliness oversights, the hotel maintains a generally clean and quiet environment.
The staff at HAVANA Hôtel receives consistent acclaim for their friendliness, professionalism and willingness to assist. Positive interactions with reception and other team members significantly enhance the guest experience, making the hotel well-managed and welcoming.
Free Wi-Fi at the hotel is a hit-or-miss experience with some guests finding it adequate for basic tasks while others report weak signals and slow speeds. This area could use improvement to align with the otherwise comfortable stay.
Ample and hassle-free parking, including a free garage for motorcycles and peaceful parking spaces, adds to the convenience for guests. Friendly staff and clean, comfortable family accommodations further elevate the overall experience, making it a favorable choice for families.
Beds are generally comfortable and well-maintained, contributing to a restful stay. Though some guests find the firmness of the mattresses suboptimal, the overall sentiment emphasizes comfort and cleanliness.
For travelers with disabilities, the hotel offers commendable accessibility with numerous ground-floor rooms and amenities catering to various needs. While the absence of an elevator and small bathrooms may pose challenges for some, these are offset by the friendly, accommodating staff and straightforward hotel access.
In summary, HAVANA Hôtel stands out for its strategic location, pleasant breakfast, comfortable rooms, commendable staff and overall value for money. With minor improvements in areas like Wi-Fi and cleanliness consistency, it offers a reliable and enjoyable stay for various travelers. Show more
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Categories
Dog Friendly Hotel
This hotel is tagged as dog-friendly.
Cheap Hotel
A local hotel option that can offer competitive pricing for a traditional hotel stay. It provides standard hotel services in a convenient location within the city.
Family Friendly Hotel
Accessible Hotel
Room Types
Standard Double RoomRooms feature a TV with Canal+ satellite channels, en suite facilities and free Wi-Fi access.
Double Room - Disability AccessRooms feature a TV with Canal+ satellite channels, en suite facilities and free Wi-Fi access.
Triple RoomRooms feature a TV with Canal+ satellite channels, en suite facilities and free Wi-Fi access.
Twin RoomRooms feature a TV with Canal+ satellite channels, en suite facilities and free Wi-Fi access.
Quadruple RoomOffering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room offers a wardrobe, tumble dryer, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit offers 3 beds.
Guest Reviews
7.5
Good
Location
'HAVANA Hôtel' is praised for its strategic location, particularly by travelers on long trips or those on business. Located near major highways, it offers easy access and convenient parking, making it an ideal stopover spot. Although it is situated outside the city center of Sens, the hotel is still only a short drive away, providing a tranquil and peaceful environment. Many guests appreciate the calm and quiet surroundings despite its proximity to the highway.
For those with private vehicles, the hotel’s accessibility and close proximity to a shopping center with dining options add to its appeal. The location is noted to be good for both work and relaxation, providing comfortable spaces and the chance to work in the lounge on the ground floor. However, it is mentioned that the hotel's location in an industrial area feels a bit remote and can be difficult to find, even with GPS and it isn’t well-connected by public transportation. This can be a downside for those relying on such services.
Overall, 'HAVANA Hôtel' is well-regarded for its quiet, accessible location suitable for short stays, business travel and visiting the Sens region with the added benefit of being close enough to downtown Sens to enjoy its offerings by car.
Breakfast
The breakfast experience at HAVANA Hotel offers a mix of impressions from guests with an overall positive inclination. Many reviewers have praised the breakfast for being hearty, varied and plentiful with a buffet format that presents a good range of options. Guests have highlighted the quality and freshness of the food, noting items such as excellent pastries, very good coffee and a diverse selection of fruits, eggs, cheeses and more. The value for money is often mentioned favorably, even when the breakfast is considered higher-priced compared to some competitors.
The breakfast environment is generally described as very pleasant and clean, contributing to the overall enjoyable experience. Staff at the breakfast service are frequently mentioned as professional, pleasant and welcoming, adding to the positive atmosphere. Some guests note the adaptability of the breakfast, mentioning a complete vegetarian option and the generous portions which left them more than satisfied.
However, not all feedback is glowing. Some guests found the breakfast to be basic, limited in choice or not worth the price they paid. Issues like individual packaging leading to increased waste, the absence of cold cuts and a lack of savory options have been pointed out. Additionally, a few reviews mentioned that the breakfast equipment seemed outdated and that the quality of certain products could be higher.
Despite these minor inconveniences, the breakfast generally garners praise for its quality, variety and the satisfaction it provides. Overall, HAVANA Hotel seems to deliver a breakfast that appeals to most guests, making it a positive aspect of their stay.
Dinner
Travelers staying at HAVANA Hôtel have expressed varied opinions about the dining experience. While there have been mentions that the hotel restaurant is unfortunately closed, guests have provided positive remarks regarding the quality of dinner on-site when available. For those seeking evening meals, the lack of a restaurant and on-site dining options is noticeably inconvenient with some highlighting the void of even meal trays or an after-work beer at the hotel bar.
However, the hotel compensates by offering good dining recommendations and clear information about nearby restaurants, which some have found beneficial. The distance from the city center does make the search for dining options more challenging, but the helpful suggestions for local eateries ease this issue somewhat. Overall, those fortunate enough to dine on-site praised the meals as excellent and very good, underscoring the high quality of food when the restaurant is operational.
Rooms
'HAVANA Hôtel' offers a mixed experience for its guests, particularly regarding room quality. On the positive side, many reviewers highlight that the rooms are clean, comfortable and well-arranged. The spaciousness of some rooms and large beds add to the comfort, making it a good value for money. The hotel also provides good facilities with many rooms being clean and functional, meeting basic needs efficiently. Air conditioning and decent room decor contribute to a pleasant stay, especially for short breaks.
However, there are notable drawbacks. Several guests mention that the rooms are outdated and could use a refresh. Issues such as very small showers, limited electrical outlets and poor soundproofing detract from the overall experience. The cleanliness, though often praised, has inconsistencies with reports of rooms smelling of smoke, mold and even having spider webs. Some rooms have problems like dirty floors, raised carpets and poor ventilation, making them less pleasant for longer stays. The bathroom sizes are frequently described as small with fixtures being inconveniently placed.
Overall, while 'HAVANA Hôtel' offers clean, comfortable and functional rooms at an affordable price, potential guests should be prepared for some outdated decor, small spaces and occasional cleanliness issues. It's an ideal stopover for short stays but may not meet the expectations for a more extended visit.
Beds
The bed situation at HAVANA Hôtel largely receives positive feedback from guests. Many reviews highlight that the beds are comfortable, well-sized and supportive with clean and high-quality bedding contributing to a pleasant sleeping experience. Guests often mention the overall comfort of the bedrooms and appreciate the cleanliness and good condition of the beds and bedding.
However, some opinions are mixed regarding the firmness of the mattresses with a few guests finding them too hard or saggy, which affected their sleep quality. There are isolated comments about the beds not matching the descriptions and being in poor condition with issues such as thin pillows and low, tilted mattresses occasionally noted.
Despite these few negative remarks, the general sentiment emphasizes comfort, cleanliness and good maintenance, making the HAVANA Hôtel a reliable choice for a restful stay. Friendly staff and clean rooms further enhance the overall positive experience.
Cleanliness
The cleanliness of HAVANA Hôtel has received a mixed bag of feedback from its guests. On the positive side, many reviewers commend the establishment for its clean rooms and well-maintained spaces, often noting that the sheets are fresh and the rooms are overall quite clean. Some guests have highlighted the hotel's excellent value for cleanliness and mentioned that it is a clean, quiet place, making it functional for a short stay while passing through the area.
However, the hotel is not without its criticisms. Numerous reviews point out issues with the common areas, which are often described as not clean or in need of more thorough housekeeping. The bathrooms also appear to be a common problem, frequently cited as small, outdated and in need of refreshing or better maintenance. Several guests reported unpleasant smells, including musty odors and the lingering scent of cigarette smoke, which can detract from the overall experience. Additionally, sightings of bugs, dusty corners and other cleanliness oversights suggest that the hotel's housekeeping could use significant improvement.
In conclusion, while many guests appreciate the clean and quiet environment of HAVANA Hôtel, there is a significant need for better upkeep, particularly in common areas and bathrooms, to ensure a more consistently pleasant stay.
Staff
At HAVANA Hôtel, the standout feature consistently highlighted by guests is the exceptional staff. Visitors frequently mention the friendly and welcoming nature of everyone they encounter, from the attentive receptionists to the helpful team members throughout the hotel. The staff's dedication and professionalism shine through, providing guests with a warm and smooth experience from check-in to departure.
The reception staff, in particular, receive high praise for their pleasant demeanor and effective communication. Guests are often greeted with a smile and offered extensive information upon arrival, which sets a positive tone for the rest of their stay. The staff’s ability to assist with any needs, speak English when necessary and their overall sympathetic and dedicated approach ensure that every guest feels well taken care of.
Despite a few mentions of unwelcoming or unprofessional behavior, the vast majority of feedback revolves around the staff’s kindness, availability and top-notch service. Many guests specifically acknowledge the excellent welcome they receive, appreciating the staff's attentiveness and willingness to help in any situation.
Overall, the team at HAVANA Hôtel is noted for creating a friendly, helpful and professional environment, making it a well-managed establishment where the staff's genuine hospitality significantly enhances the guest experience.
Wi-Fi
The reviews of HAVANA Hôtel indicate that while guests found comfortable rooms, the wifi received mixed feedback. Some guests mentioned that the wifi was accessible and served its purpose for basic tasks. However, multiple reviews consistently highlighted issues with weak internet access, slow connection speeds and poor wifi quality. A few guests even had to visit the reception area to inquire about the wifi. Overall, while the hotel's room comforts are appreciated, the wifi could benefit from significant improvements.
Parking
HAVANA Hôtel offers ample parking options for guests, including free and private spaces directly at the hotel. The parking area is described as peaceful and convenient with easy and safe access. There is also available parking along the ring road and a free garage for motorcycles. Automated night reception enhances the ease of parking for late arrivals. Overall, guests can enjoy a hassle-free parking experience during their stay.
Family
HAVANA Hôtel offers a selection of well-designed family accommodations that have received high praise from guests. Families can enjoy the convenience of large family rooms and suites, some featuring the originality of separate bedrooms, effectively creating a comfortable apartment-like experience. With thoughtful amenities such as two TVs, one in each room, the hotel provides both privacy and entertainment for all members of the family. The hotel's layout has been highlighted for its suitability and excellence for family stays, making it a commendable choice for those traveling with children. Overall, HAVANA Hôtel stands out as a family-friendly establishment, meeting the diverse needs of families on vacation.
Accessible
'HAVANA Hôtel' stands out as a commendable choice for travelers, particularly those with disabilities, due to its notable ease of access. Guests frequently highlight the hotel's smooth accessibility with numerous ground floor rooms and a wheelchair accessible room being key advantages. Arriving late isn't an issue here, as the hotel guarantees easy access even after late reservations.
The hotel's amenities enhance the stay; handheld shower soap and conveniently placed towels cater to guests' needs. Parking is straightforward and stress-free, adding to the overall ease of visit. Cleanliness and well-maintained facilities are consistently praised, contributing to a comfortable stay environment.
However, the absence of an elevator may pose challenges for guests with reduced mobility and the small bathrooms, in particular, could prove restrictive for those with specific accessibility needs. Additionally, the high placement of the hairdryer might be inconvenient for shorter individuals.
Despite these minor drawbacks, the friendly staff and efficient hotel access with magnetic cards make HAVANA Hôtel a reliable and accommodating option for travelers seeking accessibility and ease during their stay.
No, HAVANA Hôtel doesn't have any pool.
No, a spa isn't available at HAVANA Hôtel.
Yes, HAVANA Hôtel welcomes dogs.
No, parking facilities aren't available at HAVANA Hôtel.