Sepang2.80788600,
101.69802200,
52,54 Jalan Gemilang 2 Pusat Perniagaan Gemilang(Show on Map)
7.0
Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsPI Grand Hotel has received positive and mixed reviews across various categories with several standout features and some areas needing improvement.
The hotel enjoys an ideal location, praised overwhelmingly for its proximity to KLIA and KLIA2, making it a convenient choice for transit travelers. Its placement in a quiet, peaceful environment ensures guests can rest well before their next trip. Additionally, it is near essential amenities and local eateries, although the lack of nearby shops open at night is noted.
Breakfast service is notably absent, along with basic room amenities such as complimentary drinking water, coffee or tea and kettles, which some guests find inconvenient. Dinner options benefit from nearby eateries, including a popular mamak restaurant, though the hotel's lack of an in-house restaurant means options are limited, especially after 10 PM.
Room reviews are mixed but have several positives, such as cleanliness, comfort and spacious family accommodations, making it suitable for short stays, particularly for families. Nonetheless, room size can be cramped with some reports of musty smells, cleanliness inconsistencies and aging, damaged furnishings.
Cleanliness varies with some guests describing the rooms and bathrooms as clean and newly renovated, while others report issues like dusty conditions and stained linens. Staff interactions mostly reflect positively with many noting the friendliness and helpfulness of the staff. However, a few instances of unprofessional behavior have been observed.
The hotel’s free wifi is generally satisfactory with many guests finding it fast and reliable, although occasional inconsistencies are reported. For families, the hotel provides spacious rooms and convenient amenities, but noise from children playing in the corridors late at night might be a concern for some.
When it comes to beds, the experience is again mixed. While comfort and cleanliness are high for many, others have found issues with dirty linens and reports of pests like ants and bed bugs spoil some guests' experiences.
Overall, PI Grand Hotel aligns well with its three-star rating, offering good value for money and a practical option for budget-conscious travelers. While it has some areas needing attention, its convenient location, friendly staff and adequately comfortable accommodations make it a viable choice for short, transit stays near Kuala Lumpur's airports. Show more
Read review summaries for all categories
Categories
Cheap Hotel
This hotel offers budget-conscious travelers a convenient and affordable stay. Located in Pusat Perniagaan Gemilang, it provides easy access to the airport.
3-Star Hotel
This hotel provides a comfortable and accessible option for travelers seeking proximity to the airport. It offers essential amenities and services suitable for short stays and layovers.
Family Friendly Hotel
Business Hotel
Hotel with Gym
Room Types
Guest Reviews
7.0
Good
Location
The reviews paint a clear picture of PI Grand Hotel's location as its standout feature. Ideally situated for travelers, the hotel is a mere 10 to 15-minute taxi ride from both KLIA and KLIA2, making it a convenient stopover for those with early or late flights. Guests appreciate the strategic positioning with a quiet and peaceful environment that ensures a good night's rest before continuing their trips. The proximity to essential amenities, such as a convenience store and local eateries like Mamak restaurants, adds to the convenience despite some noting the lack of nearby shops open at night. Overall, PI Grand Hotel is favored for its calm atmosphere and excellent location near the airport, making it a practical choice for transit travelers looking to save on accommodation costs while staying close to their next flight.
Breakfast
The reviews indicate that PI Grand Hotel does not offer breakfast. Additionally, guests have noted the absence of complimentary drinking water, coffee or tea in the rooms. The rooms also lack kettles, making it challenging for guests who need to prepare hot drinks or milk for children. Unlike other boutique hotels, the PI Grand Hotel does not provide free 3-in-1 drink packets. This emphasis on missing amenities suggests the hotel fails to meet certain basic expectations for a comfortable stay.
Dinner
PI Grand Hotel offers a peaceful retreat, situated conveniently close to food stalls and the airport. Guests appreciate the proximity to eateries, making it easy to find dinner options near the hotel. A notable recommendation is a nearby mamak restaurant, praised for its delicious chicken chop. However, the hotel itself lacks an in-house restaurant and there are limited dining options within walking distance. For those seeking late-night cravings, it's worth noting that there isn’t freshly cooked, hot food available after 10 PM. Despite the limited restaurant choices, the area around the hotel is noted for its tranquility.
Rooms
PI Grand Hotel offers a mixed experience when it comes to their rooms. On the positive side, many guests appreciated the cleanliness and comfort of the rooms with some noting that the accommodations were neat and well-organized. The hotel features spacious family rooms, big bathrooms and reasonable proximity to the Kuala Lumpur International Airport, making it a convenient option for travelers. The ambiance is considered clean and well-maintained and the staff are frequently mentioned as friendly and helpful.
However, there are notable drawbacks. A recurring issue is the size of the rooms, which many guests find very small, sometimes described as too cramped to be comfortable. Some rooms were noted to have a musty smell and cleanliness was inconsistent with reports of dirty pillows, stained mattress and overall dusty conditions. Additionally, several guests mentioned that the rooms and furniture are old and in need of renovation. Specific problems like non-functional plugs, leaking ceilings, damaged furniture and unpleasant odors in the bathrooms were also highlighted.
Overall, PI Grand Hotel can be a suitable choice for a short stay, especially for those traveling with family, but potential guests should manage their expectations regarding the room size and overall maintenance.
Beds
PI Grand Hotel offers a mixed experience when it comes to its beds. Guests frequently mention the beds being comfortable with several noting that the mattresses are clean and provide a good night's sleep. The bed arrangement is also highlighted as a positive aspect, indicating that there's attention to functionality and aesthetic.
However, there are numerous concerns worth noting. Some guests have drawn attention to the cleanliness of the bed linens with reports of old, yellow sheets, patches of stains and bedsheets that are not clean. Additionally, instances of ants and bed bugs have been mentioned, which detract from the overall comfort. There are also a few mentions of beds being extremely hard or uncomfortable. Despite these issues, the beds are often described as convenient for a short rest or an overnight stay.
Overall, while the level of comfort provided by the beds at PI Grand Hotel is commendable, consistent improvements in cleanliness and maintenance are necessary to ensure a more satisfying experience for all guests.
Cleanliness
The cleanliness of PI Grand Hotel has garnered mixed reviews from guests. On a positive note, some guests found the rooms to be clean, neat and comfortable with particular praise for the spacious and clean bathrooms. The place is described as very clean and newly renovated, indicating efforts to maintain modern standards in some areas. However, several reviews pointed out significant issues, such as musty and dusty smells, sticky floors and dirty sheets and pillowcases. Instances of ants in the room and subpar towel quality have also been reported. While the hotel has clean, tidy areas, the overall cleanliness levels seem inconsistent with some rooms not meeting guests’ expectations.
Staff
The reviews for the PI Grand Hotel paint a picture of a generally friendly and helpful staff. Many guests praise the staff members for their friendliness, kindness and readiness to assist. The reception staff receives positive remarks for providing smooth service and helpful advice with particularly notable praise for individuals who went above and beyond in assisting guests with specific needs, such as airport shuttles and room arrangements.
However, there are some criticisms regarding the professionalism and training of the staff. A few guests mention encountering rude or uninterested behavior from some of the staff members, particularly at the reception. Despite these occasional negative experiences, the majority of the feedback indicates that guests found the staff to be welcoming and dedicated to ensuring a pleasant stay.
The overall impression is that while there might be minor lapses in service, the PI Grand Hotel staff generally works hard to create a positive and accommodating environment for their guests.
Wi-Fi
PI Grand Hotel offers a mixed experience with its wifi services, but mostly positive. Guests have appreciated the availability of wifi in their rooms, noting that it is generally fast and works well. Descriptions like wifi is fast and the wifi was *chef's kiss* highlight satisfaction among some visitors. However, there were instances where the wifi was slow or not working, pointing to occasional inconsistencies in the service. Despite these few negatives, many have found the wifi to be adequate and serving their needs effectively during their stay at the hotel.
Family
PI Grand Hotel appears to be a solid choice for families seeking comfortable and spacious accommodations. The hotel offers large family rooms, some with multiple beds, making it suitable for families of various sizes. The rooms are generally described as comfortable, spacious and ideal for family stays, even for a family of four. The hotel's location also makes it a convenient option for those in need of a transit stay.
Wi-Fi availability both at the hotel and in nearby restaurants is an added benefit for staying connected. While most comments highlight the family-friendly atmosphere, one potential downside is the presence of other children playing in the corridors late at night, which may disturb some guests. Overall, the hotel seems well-suited for small families looking for a comfortable and convenient stay.
3 Star
PI Grand Hotel offers a comfortable stay with facilities and services that align well with its three-star rating. Guests highlight the hotel's reasonable pricing, often noting it as a great value for the cost. Reviews frequently describe the accommodation as decent and affirm the overall value for money. The hotel stands out for providing comfortable lodging options that are significantly cheaper compared to other hotels in the area, making it a convenient choice for budget-conscious travelers. Despite mixed reactions on whether the price is worth the experience, many consider it a fair deal for what is offered.
No, PI Grand Hotel doesn't have any pool.
No, a spa isn't available at PI Grand Hotel.
No, PI Grand Hotel doesn't allow dogs.
No, parking facilities aren't available at PI Grand Hotel.