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Summary of reviewsThe Ibis Sertaozinho enjoys an excellent location, easily accessible from the highway and conveniently situated at the city's entrance. The hotel is particularly suitable for travelers attending business events or visiting family. Guests frequently commend the clean and comfortable rooms, attentive service and very good showers. Staff politeness and excellent service enhance the overall experience with many guests appreciating the good breakfast served daily. The hotel is also pet-friendly, offering additional convenience for travelers with pets.
Breakfast receives high praise for its variety and quality, featuring an array of fruits, milk, coffee, bread, cake and cold cuts. Although some guests mention the absence of tea and note that the breakfast is not included in the room rate, the majority feel that the offerings significantly enhance their stay. Despite some isolated criticisms about the meal's price and occasional early ending, most visitors find breakfast to be a pleasant and satisfying start to their day.
The rooms at Ibis Sertaozinho are generally well-received for their size, cleanliness and features like minibars, sofas and tables. Guests often highlight the comfortable beds and efficient layout but do mention some drawbacks. These include occasional issues with mold, water infiltration and noise from cleaning staff. Some guests have experienced maintenance issues with TVs and air conditioners and a few found the need to request additional blankets from reception inconvenient.
Regarding cleanliness, the hotel maintains a high standard with many guests praising the overall hygiene of the rooms and facilities. Positive feedback frequently points out the cleanliness and functionality of the accommodations, though there are occasional reports of areas needing improvement, such as mold in showers or hallway odors due to pet accidents.
The staff at Ibis Sertaozinho garner significant commendation for their friendliness, helpfulness and politeness. This incredible hospitality makes many guests feel welcomed and eager to return. Even though there are occasional critiques about staff preparedness during busy events, the general consensus is that the team is supportive and efficient.
While opinions on the beds vary slightly, most reviews are positive with guests praising the comfort of the mattresses and pillows. Clean bed linens and quality consistent with the Ibis brand contribute to a restful experience. Some minor critiques suggest that mattress comfort could be improved and the rooms can feel a bit cramped, but overall, the beds are seen as a strong point of the hotel.
In summary, Ibis Sertaozinho offers a pleasant and comfortable stay with an excellent location, high-quality breakfast, generally clean and well-equipped rooms, courteous staff and comfortable beds with only minor areas in need of improvement. Show more
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Categories
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
3-Star Hotel
Room Types
Standard Double Room with Child BedOffering free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin/double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit offers 2 beds.
Standard Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 2 beds.
Standard Double RoomFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 1 bed.
Guest Reviews
7.9
Good
Location
The Ibis Sertaozinho boasts an excellent location, making it an ideal choice for travelers attending business events or visiting family. Situated right at the entrance of the city, the hotel offers convenient access and is close to the highway, adding ease to any journey. Guests consistently praise the clean and comfortable rooms, attentive staff and the very good showers. The staff's politeness and excellent service, paired with a good breakfast, contribute to a pleasant stay. Additionally, the hotel is pet-friendly, providing further convenience for guests traveling with their furry companions. Large parking facilities and an inviting reception area add to the overall positive experience, ensuring that guests feel well taken care of during their stay.
Breakfast
The breakfast at Ibis Sertaozinho receives high praise from many guests who appreciate its variety and quality. Described as "excellent," "delicious," and "super pleasant," the offerings include an array of fruits, milk, coffee, bread, cake and cold cuts. While some reviews mention a lack of tea and others feel that the breakfast options could be more abundant, the overall sentiment is positive with guests noting that the quality of the breakfast often exceeds expectations.
Several guests comment on the completeness of the meal, asserting that it significantly enhances the value of their stay, despite some mentioning that breakfast is not included in the accommodation fee and comes at an additional cost of 35 reais per person. The breakfast service itself is frequently highlighted for its pleasant and varied selection with a few guests expressing surprise at how good it was compared to their expectations.
However, not all feedback is positive. A few guests mention issues such as breakfast ending early and the meal not living up to the price. Additionally, isolated incidents such as finding cockroaches in the rooms are noted, though these seem to be exceptions rather than the rule.
In summary, Ibis Sertaozinho's breakfast generally impresses guests with its variety and quality, offering a pleasant start to the day that often surpasses expectations, although the additional cost and occasional service hiccups may slightly dampen the overall experience for some.
Rooms
The rooms at Ibis Sertaozinho have received mixed feedback from guests. Many visitors appreciate the comfort of the rooms, noting their excellent size, cleanliness and features such as mirrors, minibars, sofas and tables. The showers have been highlighted as particularly good and the hotel benefits from a convenient location with ample parking.
However, there are several areas where guests have expressed dissatisfaction. While some rooms are well-maintained and clean, others suffer from issues like mold, water infiltration and noisy cleaning staff. Additionally, comfort levels are sometimes compromised by uncomfortable beds and the lack of essential amenities like blankets, which guests have had to request from the reception.
The absence of a kitchen that serves meals is another drawback and there have been instances where maintenance was required for things like the TV and air conditioner remote controls. In general, the comfort level is seen as consistent with the price, but the experience can greatly vary depending on which room one stays in.
Beds
At Ibis Sertaozinho, guests seem to have mixed opinions about the beds, but many highlight them as a positive aspect of their stay. The majority of reviewers comment favorably on the comfort of the beds with mentions of clean bed linens and comfortable mattresses and pillows. Some notes suggest that the beds offer good value for money and they are of good quality, matching the standard expected from the Ibis brand.
However, a few reviews mention that the comfort level of the mattresses could be improved and that the rooms can feel somewhat cramped. Despite these critiques, the prevailing sentiment indicates that the beds are generally comfortable, contributing to a restful stay after a day of travel or business. Overall, while there are minor drawbacks, the beds at Ibis Sertaozinho are predominantly seen as a strong point of the hotel.
Cleanliness
Ibis Sertãozinho has received generally favorable feedback regarding its cleanliness. Most guests appreciated the hotel's efforts to maintain clean and new facilities with specific mentions of the rooms being very clean and functional. Several reviews praised the hygiene and overall cleanliness of the rooms, highlighting that they met or exceeded expectations.
Positive notes extended beyond the guest rooms with guests also recognizing the cleanliness of the hotel's installations. Cordiality from the staff paired well with the clean environment, creating a pleasant stay for many visitors.
However, a few reviews pointed out areas needing improvement. Some guests encountered issues such as mold in the bathroom shower or a smell in the hallway attributed to pet accidents. Additionally, there were comments about the cleanliness of specific areas, like bathrooms and one instance of a dirty room, indicating occasional inconsistencies in the cleaning standards.
Overall, despite some minor issues, the majority of guests found Ibis Sertãozinho to be clean and satisfactory, aligning with their expectations for a comfortable stay.
Staff
The staff at Ibis Sertaozinho received numerous commendations for their politeness, helpfulness and overall friendliness. Guests frequently highlighted the attentiveness and incredible hospitality, noting that the team was always ready to assist with a smile. The receptionists, in particular, were recognized for their kindness and welcoming demeanor. Despite some critiques regarding preparedness during busy events and less favorable comments about the reception service, the prevailing sentiment was of a supportive and courteous team. The attentive and efficient service stood out as a key reason many guests expressed a desire to return.
No, Ibis Sertaozinho doesn't have any pool.
No, a spa isn't available at Ibis Sertaozinho.
Yes, Ibis Sertaozinho welcomes dogs.
Yes, parking facilities are available at Ibis Sertaozinho.