Sesvete, Sesvetska cesta 2945.824284,16.126551(Show on Map)
7.4
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Phoenix stands out as an excellent choice for travelers seeking a comfortable and convenient stay near Zagreb. Located strategically close to the highway, it offers easy access to the airport and central Zagreb, about a 20 to 25-minute drive away. Situated in a quiet, industrial area, it provides tranquility and affordability away from the city's tourist-heavy zones, making it ideal for guests with vehicles.
The hotel is renowned for its outstanding breakfast, featuring a plentiful buffet with diverse options, including cooked-to-order dishes. Guests appreciate its taste and abundance, often describing it as luxurious. The dining experience at Hotel Phoenix continues to impress with dinner offerings that combine delicious meals with friendly, attentive service. The extensive and varied menu, reasonably priced, receives accolades, contributing to a highly recommended dining environment enhanced by complimentary liqueurs.
Accommodations at Hotel Phoenix emphasize cleanliness and comfort, with rooms praised for their spaciousness and delightful design. The beds are a hallmark, known for their high comfort levels. Although some guests mention outdated room features and smaller bathroom sizes, the hotel's focus on cleanliness and the modern, airy atmosphere of the rooms ensure a positive experience.
The staff consistently earns high praise for their friendliness and proactive service, contributing significantly to the guests' satisfaction. Known for their multilingual capabilities and attentive nature, they enhance the guests' experience, making them feel at home throughout their stay.
Hotel Phoenix also provides ample parking options, including free on-site parking, offering convenience for those traveling with vehicles. Though some guests noted discrepancies in parking conditions and costs, the availability of numerous spaces generally ensures a stress-free experience.
Overall, Hotel Phoenix delivers a comfortable, clean, and friendly experience with numerous positive features, such as exceptional beds, attentive staff, outstanding breakfast, and strategic location, making it a preferred choice for travelers seeking a peaceful respite with easy access to Zagreb.
Categories
Family
Offers a spa and wellness center. Provides family-friendly accommodations. Located in Sesvete, offering a quieter environment.
Business
Hotel Phoenix is equipped with the necessary business amenities.
Parking
Vineyard
Pool
Private Pool
4 Star
Private Pool
Room Types
Standard Double or Twin RoomThese comfortable rooms feature modern interior, an LCD satellite TV and a bathroom with a shower. Each comes with a glass work desk, Biopur anatomic mattresses, elegant lighting and luxurious design patterns in Hotel Phoenix colours.
Guests staying in this room get to use the Spa & Wellness Centre free of charge and an additional 20% discount for a massage of their choice.
Other amenities:
• Individual air conditioning
• Electronic safe
• Luggage rack
• Electronic door locking system
• Smoke detector and SOS system
• Complimentary slippers and toiletries
Deluxe Double RoomThis individually designed room features a modern-style interior, glass working desk, anatomical chair and extra club table with chairs, Biopur anatomic mattresses, elegant lighting and luxurious design patterns in Hotel Phoenix colours. The private bathroom is fitted with a bath or a shower and comes with Pascal Morabito cosmetics.
Guests staying in this room get to use the Spa & Wellness Centre free of charge and an additional 20% discount for a massage of their choice.
Other amenities:
• Individual air conditioning
• Flat-screen satellite TV
• Minibar
• Electronic safe
• Luggage rack
• Electronic door locking system
• Smoke detector and SOS system
Standard Triple RoomThese comfortable rooms feature modern interior, an LCD satellite TV, a balcony and a bathroom with bathtub. They also come with a glass work desk, Biopur anatomic mattresses, elegant lighting and luxurious design patterns in Hotel Phoenix colours.
Guests staying in this room get to use the Spa & Wellness Centre free of charge and an additional 20% discount for a massage of their choice.
Other amenities:
• Individual air conditioning
• Electronic safe
• Luggage rack
• Electronic door locking system
• Smoke detector and SOS system
• Complimentary slippers and toiletries
Guest Reviews
7.4
Good
Review Summaries
Location
Hotel Phoenix offers a location that is particularly advantageous for travelers with specific needs. For those driving, the hotel is conveniently situated close to the highway, making it an ideal stopover for long journeys. Its proximity to the main motorway provides easy access to both the airport and central Zagreb, approximately a 20 to 25-minute drive away. The hotel is nestled in a quiet area outside the city's hustle and bustle, allowing guests to enjoy tranquility during their stay. While it may be somewhat removed from the main tourist attractions and the vibrant center of Zagreb, this distance often translates to more affordable pricing compared to more centrally located accommodations. The surrounding area is relatively industrial, suited for those seeking practicality over immediate tourist access. Overall, Hotel Phoenix is a strategic choice for those with a vehicle, looking for a peaceful respite on their travels.
Breakfast
Hotel Phoenix receives high praise for its breakfast offerings, which stand out as a highlight for many guests. Described as excellent and diverse, the breakfast features a plentiful buffet with a wide array of options, including dishes cooked to order such as eggs. The morning meal is lauded not only for its abundance and variety but also for its taste, being described as very tasty and even luxurious. The staff at Hotel Phoenix add to the positive experience, often noted as warm and kind. While the breakfast largely garners accolades, a few guests felt it didn't fully meet the expectations of a 4-star hotel, with terms like minimalist and cafeteria-level mentioned. Nonetheless, the prevailing opinion from guests is that the breakfast is worth recommending, with many extolling it as great and outstanding.
Dinner
Hotel Phoenix offers a dining experience that consistently receives high praise from its guests. The restaurant serves up tasty and delicious meals accompanied by friendly and attentive service. Diners enjoy an extensive and varied menu, ensuring that there is something for everyone. Guests repeatedly commend the excellent quality of both the food and wine, highlighting that these culinary delights are reasonably priced. For those seeking a great meal, the restaurant provides good standard fare with an attractive menu proposal that appeals to many. The added touch of complimentary liqueurs at dinner further enhances the dining experience, solidifying the restaurant as a highly recommended choice for visitors.
Rooms
Hotel Phoenix offers a delightful accommodation experience, where cleanliness and comfort take center stage. The rooms are frequently praised for being impeccably clean and fragrant, with many guests appreciating the spacious and comfortable setup. Despite some comments on outdated room equipment and small bathroom sizes, the overall room design is described as quirky and delightful, with unique features like an open-plan bathtub adding a touch of luxury. The beds are highly regarded for their comfort, enhancing the ease of stay.
The hotel maintains a high standard of cleanliness throughout, with air-conditioned rooms and a quiet atmosphere contributing to a pleasant environment. Though some rooms lack the natural light of windows, guests still find them roomy and well-equipped, including features like many German TV channels. While there are mentions of the need for bathroom modernization, the well-maintained and tidy rooms ensure a positive overall impression, supported by the staff’s flexibility in room assignments. The interior beauty of the hotel complements the comfortable and modern rooms, making for a satisfying stay.
Beds
Hotel Phoenix provides an exceptional sleeping experience with its highly praised beds. Guests frequently highlight the comfort provided by the mattresses, which are described as quality, soft, and very comfortable. The overall bedding is commended for being clean and nice, further enhancing the restful atmosphere of the rooms. The beds are also noted for their stylish appearance and contribute a significant part to making the hotel stay comfortable, supported by attentive staff. While a few remarks were made about worn-out or cracked furniture, and uncomfortable pillows, the predominant sentiment emphasizes the comfort of the beds, making them a significant asset for guests seeking relaxation during their stay.
Cleanliness
Hotel Phoenix emerges as a beacon of cleanliness and comfort, frequently impressing guests with its impeccably clean rooms, which are often described as super clean and welcoming. Many visitors have appreciated the spaciousness and peacefulness of the accommodations, pointing out the presence of good air conditioning and the availability of numerous German TV channels. Instances of cleanliness extend beyond the rooms, with many noting the overall hotel atmosphere as clean and well-maintained, contributing to a comfortable and enjoyable stay.
However, amidst these praises, there are mentions of certain inadequacies in cleanliness and maintenance. Some feedback issues highlight concerns about dust mites in beds and mold in bathrooms and on walls, calling for urgent renovations of certain parts of the hotel. Instances of dirtiness in the common areas such as breakfast tables also suggest room for improvement.
Despite this, the predominant sentiment leans favorably towards cleanliness and comfort, bolstered by the friendliness of the staff, offering guests an ultimately pleasant experience at Hotel Phoenix.
Staff
Hotel Phoenix receives glowing praise from guests, particularly regarding its staff. Known for their friendliness and courteous demeanor, the staff consistently make lasting impressions on visitors. They are described as extremely kind and accommodating, often going above and beyond to cater to guests' needs. Despite limited numbers, their attentiveness and warm nature stand out, earning them great sympathy from those who stay here.
Staff members are multilingual and take the effort to communicate effectively, ensuring that guests feel well cared for and understood. The waitstaff add to the positive experience, noted for their professionalism and competence during meal services. Guests frequently highlight the rich breakfast as a noteworthy aspect of their stay, complemented by stellar service.
Whether it's offering comprehensive assistance or simply greeting guests with genuine smiles, the staff excels at providing a welcoming and supportive environment. Hotel Phoenix visitors leave extremely satisfied, thanks in large part to the excellent customer service and personal attention provided by the outstanding staff.
Parking
Hotel Phoenix offers a range of parking options that guests can take advantage of during their stay. One of the standout features is the availability of free parking on-site, which provides convenience for travelers with their own vehicles. The parking area is described by many guests as large, with ample space, ensuring ease of access and reducing any stress associated with finding a spot.
While there is a mention of a private parking facility behind the hotel, not all feedback is fully positive. Some guests noted the parking area's location and condition did not match their expectations, with it being an unpaved space or not well maintained in certain conditions like snow. Additionally, although free parking is generally available, a few guests encountered a fee at the reception, leading to a discrepancy between advertised and actual costs.
Despite these occasional drawbacks, Hotel Phoenix provides a comfortable parking experience for most guests, with plenty of spaces available for their needs, contributing to a hassle-free stay overall.
FAQ
Yes, Hotel Phoenix has pool(s) that belong to one or more of the following categories: Private Pool.
No, a spa isn't available at Hotel Phoenix.
No, Hotel Phoenix doesn't allow dogs.
Yes, parking facilities are available at Hotel Phoenix.
