Montigo Resorts, Somerset is a charming country house spa hotel located in a stunning setting, perfect for a relaxed countryside stay or a romantic getaway. The hotel offers a great breakfast with a selection of cooked and cold options, while the dining experience is mixed. The rooms offer a range of experiences with some beautifully decorated and comfortable and others needing updating. Overall, the hotel has excellent cleanliness levels, but some minor repairs and upgrades are needed. The staff are professional, attentive and create a warm and welcoming atmosphere. The spa facilities and treatments are fantastic, though some guests were disappointed by the extra cost. Parking is easy and plentiful with free parking on site. The beds are comfortable with overwhelmingly positive reviews. While the hotel has received mixed reviews for its 4-star luxury rating, guests enjoyed a relaxing and luxurious stay overall.
Crossways is highly praised for its serene and picturesque countryside location, making it an ideal base for exploring attractions like Glastonbury Tor, Wells and Cheddar. The tranquil setting provides a peaceful retreat, boasting stunning views and a calming ambiance, perfect for those seeking a getaway from city life. The picturesque surroundings complement the convenience of being close to key attractions, offering both seclusion and accessibility.
The breakfast service at Crossways receives commendation for its quality and variety, featuring both continental and freshly cooked options. Guests particularly enjoyed dishes like Eggs Benedict and the full English breakfast. Although there were minor suggestions for improvements, such as more variety and better-organized service, the breakfast experience is well-regarded overall.
Dinner experiences are largely positive, highlighted by delicious food and good portion sizes. Dishes like the steak and ale pie stood out and the restaurant ambiance contributed to a pleasant dining atmosphere. While there were occasional inconsistencies in service and menu availability, the majority of guests found the dinner experience enjoyable and convenient.
The rooms at Crossways receive consistent praise for their spaciousness, cleanliness and modern amenities. Guests appreciate the large, well-decorated rooms, some offering picturesque views of Glastonbury Tor. The four-poster rooms are particularly noted for their tranquility and charm. While minor maintenance issues were reported, the overall room experience is highly positive, offering great value for a comfortable stay.
Cleanliness at Crossways is generally well-maintained with many guests noting spotless rooms and tidy public areas. However, there are occasional reports of lapses in housekeeping standards, suggesting a need for improved attention to detail.
The hotel staff are frequently praised for their friendliness, professionalism and efficiency. Guests highlight the warm welcome and helpfulness of the staff, contributing positively to the overall experience. Despite some instances of undertrained younger staff and occasional overwork, the general consensus is that the staff enhance the welcoming atmosphere at Crossways.
WiFi service at Crossways is reliable and consistently available, meeting most guests' needs effectively. The provision of free WiFi is appreciated with only a few isolated issues reported.
Parking facilities at Crossways are highly praised for their ample capacity, ease of access and security. Guests appreciate the thoughtful addition of EV charging stations and the convenience of on-site parking.
Families find Crossways to be a welcoming and accommodating hotel with spacious and comfortable rooms suited for family stays. The relaxed, family-friendly atmosphere, combined with attentive staff, ensures a pleasant experience for both adults and children.
While no specific details about golf amenities are provided, the stunning surroundings and picturesque vistas are frequently mentioned as enhancing the overall guest experience.
The beds at Crossways are frequently highlighted for their comfort and size, contributing to a good night's sleep. Despite some occasional complaints about mattress firmness or pillow quality, the majority of guests find the beds to be very comfortable.
Despite these overall positive aspects, there is a noted gap between the hotel's advertised five-star status and guest expectations. Some guests feel the hotel does not fully meet five-star standards, particularly in value for money and certain service aspects. Nonetheless, Crossways offers a generally satisfying experience with its beautiful setting, quality amenities and friendly staff.
The Crown at Wells in Somerset is a highly praised boutique hotel that seamlessly blends historic charm with modern luxury. Located in the heart of Wells, it offers guests an unbeatable spot for exploring the city’s main attractions, such as Wells Cathedral and the Bishop’s Palace. The hotel's positioning on the bustling market square enhances its appeal, providing immediate access to shopping and dining options.
Guests regularly commend the hotel for its exceptional breakfast and dinner experiences. The morning meal delights with a variety of freshly prepared options, while the dinner menu in the main restaurant and pub is celebrated for its quality and taste, featuring excellent traditional English dishes. The cozy atmosphere and friendly service in both dining spaces add to the overall positive dining experience.
The Crown’s rooms are noted for their cleanliness, comfort and character. Visitors appreciate the historic charm and quirky features alongside the comfort of modern amenities. Some rooms offer views of the Cathedral or market square, adding a special touch to the stay. Although there are mixed reviews regarding the modernity and maintenance of some rooms, the general perception leans towards comfort and value.
Cleanliness is a standout feature with the hotel maintaining high standards across rooms and common areas. Beds are frequently highlighted as very comfortable, despite occasional mentions of inconsistencies.
The staff at The Crown at Wells receive consistent praise for their friendliness and helpfulness. Their courteous and efficient service significantly enhances guests' overall experience with many recognizing their efforts to go above and beyond to ensure a pleasant stay.
Regarding WiFi, experiences appear mixed; while some guests report a strong and reliable connection in their rooms, others face challenges with weak or intermittent signals.
The parking situation is somewhat challenging due to limited space, particularly on busy market days. However, on-site parking remains a valued amenity.
The nightlife at The Crown is lively and engaging with guests enjoying the vibrant bar scene and quality of bar food and drinks. However, the bustling atmosphere can lead to occasional noise disturbances.
Overall, The Crown at Wells offers a cozy, charming and conveniently located stay with excellent dining options and exceptional service, making it a memorable choice for visitors to Somerset.
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