Extended Stay America Select Suites - Richmond - West End - I-64
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Summary of reviewsExtended Stay America Select Suites - Richmond - West End - I-64 is well-regarded for its prime location, providing easy access to the Short Pump area's shopping and dining options while maintaining a quiet environment away from the hustle and bustle. Its proximity to interstates, essential facilities, and public transport enhances its appeal, making it a convenient base for various types of visitors. Although breakfast offerings are limited, particularly in variety and replenishment, other amenities at the hotel contribute positively to the guest experience.
The rooms are frequently praised for their cleanliness, spaciousness, and comfort, particularly the comfortable beds and useful kitchenettes, which are ideal for longer stays. However, there are areas for improvement in terms of maintenance and some dated fixtures.
The hotel's cleanliness is generally appreciated, with guests noting a quiet environment and modern, clean accommodations that offer good value for money. Staff interactions receive high marks, thanks to the friendly and accommodating nature of the team, including managers and housekeeping. This welcoming atmosphere is further enriched by personal touches and attentive service.
Guests benefit from reliable WiFi throughout the property, though there are occasional connectivity hiccups. Parking is convenient and free, with ample space, although some improvements in lighting and cleanliness are suggested.
Overall, Extended Stay America Select Suites provides a comfortable and functional stay with key strengths in location, staff friendliness, and room amenities, despite some areas where enhancements could make the guest experience even better.
Categories
The rooms are frequently praised for their cleanliness, spaciousness, and comfort, particularly the comfortable beds and useful kitchenettes, which are ideal for longer stays. However, there are areas for improvement in terms of maintenance and some dated fixtures.
The hotel's cleanliness is generally appreciated, with guests noting a quiet environment and modern, clean accommodations that offer good value for money. Staff interactions receive high marks, thanks to the friendly and accommodating nature of the team, including managers and housekeeping. This welcoming atmosphere is further enriched by personal touches and attentive service.
Guests benefit from reliable WiFi throughout the property, though there are occasional connectivity hiccups. Parking is convenient and free, with ample space, although some improvements in lighting and cleanliness are suggested.
Overall, Extended Stay America Select Suites provides a comfortable and functional stay with key strengths in location, staff friendliness, and room amenities, despite some areas where enhancements could make the guest experience even better.
Dog Friendly Hotel
This hotel offers extended stay options and welcomes pets. It provides basic amenities suitable for guests traveling with animals, ensuring a comfortable and convenient stay.
Hotel with Parking
This hotel offers free on-site parking, described as spacious and reliable. This is particularly beneficial for guests on extended stays who require consistent parking availability.
Family Friendly Hotel
Accessible Hotel
Guest Reviews
Extended Stay America Select Suites in Richmond boasts a prime location that consistently receives praise from its guests. Situated in the West End, it offers convenient access to the Short Pump area, where visitors can enjoy a plethora of shopping and dining options. Despite being slightly removed from the hustle and bustle, the hotel is strategically positioned near the interstate, making it easily accessible without the distraction of highway noise. Guests appreciate being close to essential facilities such as hospitals, their workplaces, and family venues, which adds to the convenience factor. The property's proximity to bus stops and its walkability to good restaurants enhance its appeal, especially for those without a vehicle. With stores, including a 24-hour CVS and numerous dining establishments nearby, guests find themselves in a central hub. Whether visiting for work, family, or leisure, the location caters to a range of needs, making it an ideal base for exploring Richmond and its surrounding areas.
At Extended Stay America Select Suites - Richmond - West End - I-64, the breakfast offerings seem to leave much to be desired. Guests have pointed out that the breakfast setup is more of a quick grab-and-go experience. The selection primarily consists of instant oatmeal, granola bars, and packaged muffins, with available coffee and sometimes tea or hot chocolate. However, guests often found these options insufficient and expressed disappointment over the lack of variety, with no fruit or juices offered. The breakfast is set up on a small table in the lobby and is not replenished consistently, leading to some guests missing out if they arrive later in the morning. Despite some remarks that the grab-and-go breakfast is good, the general sentiment suggests that the offerings could be enhanced to better meet guests' expectations.
At Extended Stay America Select Suites - Richmond - West End - I-64, experiences with the rooms vary significantly, offering a blend of both comfort and room for improvement. On the positive side, many guests appreciated the cleanliness and spaciousness of their accommodations, frequently mentioning that the rooms were of a good size, clean, and offered comfortable beds. The inclusion of amenities such as a kitchenette with essentials like a two-burner cooktop, microwave, and full-sized refrigerator is a welcomed feature for extended stays. Guests also noted that the flat-screen televisions and basic satellite coverage provided a decent entertainment option.
However, the hotel does receive critical feedback, primarily regarding issues of cleanliness and maintenance. Several reviews highlight concerns such as mold smells, lingering smoke odors, and issues with pests like roaches, which detract from the overall experience. Additionally, the hotel appears to be aging, with reports of outdated decor and fixtures in need of repair, such as leaky toilets and broken furnishings. Despite these drawbacks, the positives such as a safe and quiet environment, and certain rooms being well-kept and seemingly updated, are appreciated by those looking for a straightforward, functional stay. Overall, the hotel's offerings meet basic expectations, though improvements in maintenance and cleanliness could enhance guest satisfaction.
Visitors to the Extended Stay America Select Suites in Richmond's West End, conveniently located off I-64, largely commend the hotel for its comfortable bedding. Many guests report enjoying a good night's sleep, thanks to clean, comfy, and supportive beds, with some even highlighting the inclusion of a king-size option. The majority of reviews suggest that the mattresses offer a reassuring level of comfort, which is highly valued after a long day of activities or travel. While opinions on firmness vary, with some guests alluding to a firmer feel, the general consensus leans towards a positive experience concerning bed comfort. Cleanliness is another consistent point of praise, reinforcing the assurance of a restful and hygienic sleep environment. With ample storage and a welcoming atmosphere already noted, it appears the hotel prioritizes its guests’ comfort and convenience, as evidenced in the affirmative feedback on bed quality. However, some mixed remarks indicate that certain rooms may occasionally fall short of this standard, highlighting the varied personal preferences of hotel guests.
Extended Stay America Select Suites - Richmond - West End - I-64 has garnered mixed sentiments from its guests, but there's a notable inclination towards positivity. Visitors frequently mention that they found the rooms and the hotel, in general, to be clean and well-maintained, offering a refreshing atmosphere during their stay. Many appreciated the spaciousness and cleanliness of the accommodations, highlighting kitchenettes and comfortable beds as positive elements. Guests also commented on the quiet environment, which added to the overall sense of comfort.
Numerous reviews praised the friendly and responsive staff who seemed eager to address any concerns. For travelers conscious of budget, the hotel appears to be a great value, offering clean, modern rooms at a reasonable rate compared to other options in the area.
Despite some outdated fixtures, most guests found the property to be adequately maintained, suggesting it as a fitting choice for short stays or overnight visits. The cleanliness and quiet ambiance stand out as the primary facets of a visit here, making it a reliable option for those seeking a straightforward, clean, and comfortable stay in Richmond.
Guest reviews of Extended Stay America Select Suites - Richmond - West End - I-64 consistently highlight a friendly and accommodating staff, setting a welcoming atmosphere for visitors. Guests frequently commend the prompt and professional service rendered by the front desk team, with particular praise for individuals such as Faranza and Dawn for their exceptional assistance. Notably, the front desk personnel are described as not only efficient in managing check-ins and providing local recommendations, but also engaging in friendly conversations that enhance the overall stay experience.
Management receives accolades for their understanding and helpful nature, often going out of their way to address and resolve any issues that may arise. The staff's eagerness to assist and their genuine friendliness contribute greatly to guest satisfaction, though a few instances of perceived unprofessionalism and less positive interactions with specific clerks are noted.
The warm demeanor of the staff extends beyond the reception. Housekeeping and support staff are also praised for their kindness and generosity. Guests appreciate the personal touch of the team recognizing repeat visitors, creating a homely environment complemented by practical amenities such as free parking and WiFi. Overall, the staff's dedication to providing friendly, responsive, and helpful service forms a significant part of the positive guest experience at this location.
The Extended Stay America Select Suites in Richmond's West End offers complimentary WiFi, which guests appreciate for its reliable speed and convenience. WiFi is readily available throughout the hotel, including in private rooms and communal areas like the lobby. However, some travelers have experienced intermittent connectivity issues, with internet going out multiple times during extended stays. Despite these occasional interruptions, the free WiFi is generally praised for being a useful amenity, especially when paired with other facilities such as free parking. Information on accessing the WiFi is provided to guests, further enhancing the overall ease of use. Overall, the free WiFi is a valued feature for many visitors at this hotel.
The parking situation at Extended Stay America Select Suites - Richmond - West End - I-64 generally offers convenience and accessibility, with free and ample parking available on-site. Guests found the location advantageous, with easy parking that facilitates access to nearby restaurants. Additionally, the hotel staff appears attentive in accommodating specific parking needs, such as finding space for larger vehicles like trucks and trailers. However, some reviews mention areas of improvement, such as insufficient lighting in certain sections of the parking lot and issues with cleanliness. Overall, the parking at this hotel is largely seen as positive, though with some room for enhancements.
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Location
Breakfast
Rooms
However, the hotel does receive critical feedback, primarily regarding issues of cleanliness and maintenance. Several reviews highlight concerns such as mold smells, lingering smoke odors, and issues with pests like roaches, which detract from the overall experience. Additionally, the hotel appears to be aging, with reports of outdated decor and fixtures in need of repair, such as leaky toilets and broken furnishings. Despite these drawbacks, the positives such as a safe and quiet environment, and certain rooms being well-kept and seemingly updated, are appreciated by those looking for a straightforward, functional stay. Overall, the hotel's offerings meet basic expectations, though improvements in maintenance and cleanliness could enhance guest satisfaction.
Beds
Cleanliness
Numerous reviews praised the friendly and responsive staff who seemed eager to address any concerns. For travelers conscious of budget, the hotel appears to be a great value, offering clean, modern rooms at a reasonable rate compared to other options in the area.
Despite some outdated fixtures, most guests found the property to be adequately maintained, suggesting it as a fitting choice for short stays or overnight visits. The cleanliness and quiet ambiance stand out as the primary facets of a visit here, making it a reliable option for those seeking a straightforward, clean, and comfortable stay in Richmond.
Staff
Management receives accolades for their understanding and helpful nature, often going out of their way to address and resolve any issues that may arise. The staff's eagerness to assist and their genuine friendliness contribute greatly to guest satisfaction, though a few instances of perceived unprofessionalism and less positive interactions with specific clerks are noted.
The warm demeanor of the staff extends beyond the reception. Housekeeping and support staff are also praised for their kindness and generosity. Guests appreciate the personal touch of the team recognizing repeat visitors, creating a homely environment complemented by practical amenities such as free parking and WiFi. Overall, the staff's dedication to providing friendly, responsive, and helpful service forms a significant part of the positive guest experience at this location.
Wi-Fi
Parking
No, Extended Stay America Select Suites - Richmond - West End - I-64 doesn't have any pool.
No, a spa isn't available at Extended Stay America Select Suites - Richmond - West End - I-64.
Yes, Extended Stay America Select Suites - Richmond - West End - I-64 welcomes dogs.
Yes, parking facilities are available at Extended Stay America Select Suites - Richmond - West End - I-64.
No, Extended Stay America Select Suites - Richmond - West End - I-64 doesn't have a gym.
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