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Summary of reviewsHyatt Place Richmond - Innsbrook is highly regarded by guests for its exceptional location, accommodating staff, and comfortable amenities. Situated centrally in a vibrant area, the hotel offers both convenience and tranquility, surrounded by numerous retail and dining options. Guests appreciate the ease of access to main roads, making it an ideal base for business or leisure. The hotel's peaceful and secure setting adds to the restful ambiance, while its proximity to shopping centers and entertainment venues ensures there is always something to do.
The breakfast experience is frequently praised, noted for its impressive variety and presentation. Guests enjoy a complimentary breakfast featuring a mix of traditional continental options and hearty meals, which are generally above average compared to other hotels.
The rooms at Hyatt Place Richmond - Innsbrook are spacious and clean, often described as ideal for families or extended stays. Newly renovated rooms with modern aesthetics add to the appeal, and the inclusion of amenities such as large TVs and wet-bar style sinks enhance comfort. While some issues with beds or outdated areas occasionally arise, they are minor compared to the overall satisfaction with room quality.
Cleanliness is a noteworthy aspect, with many guests highlighting the immaculate conditions of both rooms and common areas. The hotel maintains high standards of hygiene, ensuring a welcoming and comfortable environment for all visitors.
The staff garners significant praise for their friendliness and attentiveness. Exceptional service is a hallmark of the hotel, with specific mentions of helpful and professional personnel at the front desk. Although isolated issues of distraction were noted, the majority of experiences highlight the staff's efficiency and warmth, contributing positively to guest stays.
Lastly, the beds are a highlight, often mentioned for their comfort, providing many guests with a fantastic night's sleep. While there are occasional mentions of discomfort, the beds generally enhance the overall restful stay at the hotel. Overall, Hyatt Place Richmond - Innsbrook offers a well-rounded, satisfying experience for travelers. Show more
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Categories
Business Hotel
This hotel provides business amenities including a 24-hour business center and meeting rooms. It has 1195 square feet of event space including conference space. Free Wi-Fi is available, and business-friendly amenities like desks and phones are included in the rooms.
Hotel with Gym
Equipped with a fitness center that includes cardio machines and free weights. Provides a solid option for travelers seeking exercise facilities.
3-Star Hotel
The Hyatt Place offers spacious rooms, free breakfast, and a convenient location in the Innsbrook area. It's a great choice for travelers looking for modern amenities and a comfortable stay.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Room Types
Double Room with Two Double Beds and Sofa BedThis room features a refrigerator and a seating area with a sofa bed.
Double Room with Two Double Beds and Sofa bed - High FloorThis room features a refrigerator and a seating area with a sofa bed.
King Room with Sofa Bed - High FloorThis room features a refrigerator and a seating area with a sofa bed.
King Room with Sofa BedThis room features a refrigerator and a seating area with a sofa bed.
King Room with Accessible Tub - Disability AccessThis accessible room features a refrigerator and a seating area with a sofa bed.
Guest Reviews
7.4
Good
Location
Hyatt Place Richmond - Innsbrook is lauded for its exceptional location, a defining feature that has resonated with many guests. Nestled centrally in a vibrant area, the hotel offers the perfect blend of convenience and tranquility. Surrounded by a multitude of retail stores and dining options, guests find themselves in a gastronomic paradise, with many restaurants just a short walk away. The ease of access to main roads makes for a strategic base, whether for business or leisure travels.
Safety and peace are key highlights, as the hotel is situated in a quiet and secure area, providing a restful stay despite its bustling surroundings. Ideal for various needs, this hotel makes an excellent choice for those seeking both convenience and calm. The property's proximity to shopping centers and entertainment venues ensures there's always plenty to do nearby, making it a prime hub for exploring the local scene. Overall, the hotel's location merges the best of accessibility, amenities, and a serene atmosphere.
Breakfast
Guests often praised the breakfast at Hyatt Place Richmond - Innsbrook, describing it as one of the best they've experienced in a hotel setting. The breakfast is highlighted for its nice presentation and variety, offering both hot and cold options, such as muffins, cereal, fresh fruit, and well-cooked bacon, which contribute to a very satisfying meal. Many guests appreciated the breakfast being complimentary and noted it as above average and better than what is typically found in other hotels. The offering includes a mix of traditional continental breakfast items and more hearty options, served with a range of beverages like coffee and juice. Despite the generally positive feedback, some guests experienced limitations, particularly with breakfast availability and timing issues, including occasions when not all food items were ready or fresh. However, these instances appeared less frequent compared to the overall positive experiences shared by most guests.
Rooms
Hyatt Place Richmond - Innsbrook offers an impressive experience with its room accommodations, frequently praised for their spaciousness and cleanliness. Guests find the rooms incredibly large, providing ample space for relaxation or a comfortable extended stay. The layout, featuring a divider, couch setup, and additional amenities like a wet-bar style sink and fridge, is ideal for families and longer visits. Newly renovated rooms boast modern aesthetics, adding to their appeal.
The property is generally well-maintained, presenting an inviting atmosphere with clean and quiet rooms that carry a neutral scent. Despite this, there are occasional issues, such as uncomfortable beds or outdated appearances in some areas. Nonetheless, the overall quality of the rooms is commendable, with many guests noting the comfort, clean conditions, and the nice-sized TVs. The hotel's location enhances its allure, situated conveniently near food and stores with friendly, knowledgeable staff ready to assist.
Hyatt Place Richmond - Innsbrook successfully combines comfort, space, and convenience, making it a satisfying choice for travelers looking for a standard business-class stay or a family-friendly hotel experience.
Beds
The beds at Hyatt Place Richmond - Innsbrook have received notable praise from guests, with many highlighting their comfort. Guests frequently described the beds and pillows as very comfortable, with some saying they slept fantastic. Cleanliness of the beds was also mentioned positively. While the majority found the mattresses to offer a great night's sleep, there were occasional remarks about discomfort. Overall, the beds are a strong point of the hotel, contributing to a restful stay for most visitors.
Cleanliness
Hyatt Place Richmond - Innsbrook receives a range of feedback concerning cleanliness, with many guests expressing positive remarks. The rooms are frequently described as exceptionally clean, with several reviewers highlighting the hotel's overall tidiness. The common areas, hallways, and rooms are often noted as being immaculately maintained, and there are frequent affirmations of the lack of bugs and mold. The cleanliness of the linens and towels is also positively noted. Guests appreciate the inviting and spotless lobby alongside the attentive and friendly staff. Despite some occasional issues with specific areas such as carpets and nightstands, the general consensus is that the hotel maintains a high standard for cleanliness. Situated in a good location, guests find the hotel clean and comfortable, with some describing it as surprisingly immaculate.
Staff
The Hyatt Place Richmond - Innsbrook impresses with a strong reputation for friendly and attentive staff, consistently praised across guest reviews. Visitors frequently highlight the exceptional service at the front desk, noting personnel like "Bob" and Sammy for their professionalism and helpfulness. The team is often described as amazing, accommodating, and incredibly pleasant, with many guests emphasizing the warm and welcoming atmosphere during their stay.
While the majority of feedback speaks highly of staff performance, there are isolated mentions of lapses in attention and issues like being distracted or rude. However, these appear to be exceptions rather than the norm. Positive experiences dominate, with staff being described as courteous, efficient, and going out of their way to ensure guest satisfaction. Particularly appreciated is the staff's ability to address challenges, such as weather-related needs, showcasing their adaptable and considerate approach.
Overall, the commendable hospitality and professionalism of the staff at Hyatt Place Richmond - Innsbrook contribute significantly to the outstanding experiences shared by guests.
Yes, Hyatt Place Richmond - Innsbrook has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hyatt Place Richmond - Innsbrook.
Yes, Hyatt Place Richmond - Innsbrook welcomes dogs.
No, parking facilities aren't available at Hyatt Place Richmond - Innsbrook.