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Promisedland Resort & Lagoon

Shou-feng , No. 1, Li Hsiang Road (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPromisedland Resort & Lagoon in Hualien successfully combines enchanting Spanish-style architecture with meticulously maintained grounds, creating a serene and picturesque setting. Guests can stroll around tranquil lakes, bridges and canals, embracing stunning lake and mountain views. Despite its somewhat remote location, the resort compensates with a wealth of on-site activities and convenient shuttle services, making it easy for visitors to spend an entire day within the property.

The resort's breakfast is often praised for its rich variety, delicious offerings and vegetarian-friendly options, extending service until noon. The dinner experience, although facing some criticisms regarding flavor and variety, is generally commended for its fresh ingredients and satisfying buffet options. Guests particularly enjoy the dining environment and the excellent beer selection.

Accommodations are noted for their cleanliness and spaciousness with luxurious and comfortable rooms featuring scenic balconies. Some minor issues, such as occasional maintenance problems and limited socket availability, are mentioned but do not overshadow the overall positive experience. The staff receives high accolades for their friendliness, attentiveness and exceptional service, ensuring a warm and welcoming atmosphere throughout the stay.

Pool facilities, including the outdoor, indoor heated and unique Cave Pools, are celebrated for their beautiful design and relaxing ambiance, catering to both adults and children. Although minor cleanliness issues are occasionally noted, the general sentiment remains highly favorable.

Parking is ample and safe, complemented by a self-service car wash and free shuttle service, though the parking design and check-in process could be improved. The resort provides a family-friendly atmosphere with numerous activities and amenities tailored for children, making it an ideal choice for family vacations.

Despite some inconsistencies in the comfort of the beds and minor maintenance issues, the overall five-star experience is upheld by excellent customer service and a luxurious atmosphere. Business travelers can find well-equipped meeting and conference rooms, even though the resort is not primarily designed for business needs.

In conclusion, Promisedland Resort & Lagoon offers a delightful retreat with a harmonious blend of natural beauty, luxurious accommodations and top-tier service, ensuring a memorable and relaxing stay for all guests.
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Pool 1 information:

Location of the pool: Outdoor pool

Resort with EV Charging Stations

As a resort with lagoon access, Promisedland Resort likely attracts guests looking for a relaxing getaway. EV charging supports those who want to minimize their environmental impact while traveling.

Resort with Outdoor Pool

This resort boasts three outdoor swimming pools, including one with a waterslide and a whirlpool, providing a variety of water recreation options.

Luxury Resort

Resort with Spa

Business Resort

Resort with Parking

EV charging stations

Accessible Resort

Resort with Gym

5-Star Resort

Resort with Pool Water Slide

Room Types

About Promisedland Resort & Lagoon

License: 花蓮縣旅館078號

Guest Reviews

8.8

Excellent

Location

Situated in Hualien, Promisedland Resort & Lagoon boasts an enchanting Spanish-style ambiance, preserved gracefully despite its age. The resort's expansive grounds are meticulously maintained, offering a serene and comfortable environment adorned with lush trees and picturesque views. Visitors can enjoy leisurely walks around the beautiful lakes, bridges and canals that accentuate the natural beauty of the park. The unique architecture and well-organized overall environment enhance the resort's charm, providing a peaceful retreat with fresh air and stunning lake and mountain vistas.

Though located in a somewhat remote area, the resort compensates with its diverse surrounding attractions and a host of on-site activities, ensuring guests can easily spend an entire day within the property. The shuttle bus service adds convenience, making exploration around the extensive grounds more accessible. Although some facilities, such as the non-standard pool table and the relocated bar, may present minor inconveniences, the resort’s beauty and tranquility offer an idyllic escape from the hustle and bustle of everyday life.

Breakfast

Promisedland Resort & Lagoon has garnered mixed reviews regarding its breakfast offerings. On the positive side, guests frequently mention the rich, diverse and plentiful options available with many praising the delicious taste of the food. The self-service bar provides a wide range of choices and the chef's freshly made omelettes are a notable highlight for some visitors. Breakfast service extends until 12:00, which is considered a great convenience. Additionally, the breakfast is very vegetarian-friendly and the quality of meals, including dinner, is generally well-received.

However, there are areas where improvement is deemed necessary. Some guests feel that the variety could be better, particularly in offering more hot options and ensuring meals are served at the right temperature. The breakfast space is occasionally described as crowded with noise being a concern for those seeking a more tranquil dining experience. Despite a few opinions that the breakfast falls short of expectations for a resort of this level, the general consensus leans towards a satisfying and abundant culinary experience that adds to the appeal of a stay at the resort.

Dinner

The dinner experience at Promisedland Resort & Lagoon has garnered varied reviews. Many guests appreciated the dinner, describing it as delicious, rich and offering fresh and clean ingredients. Some specifically praised the Chinese restaurant for its quality. The dining environment was often commended for being convenient and the restaurant's aroma enticing. Several reviews highlighted the excellent beer selection and the satisfying variety of dishes available in the buffet.

However, there were also critiques. Some guests felt the semi-buffet dinner lacked flavor and had limited options with some items not being properly thawed. The replenishment speed of the buffet was noted as slow at times. Additionally, certain diners were disappointed by the limited menu diversity and the presence of frozen items, which impacted the overall freshness. Specific issues such as the presence of tendons in the beef steak and fishy-smelling seafood were mentioned. The dinner service time was often considered too short, making it difficult for those who prefer a leisurely dining experience.

Overall, while the dinner at Promisedland Resort & Lagoon has its highlights, including rich and delicious meals, there is room for improvement in food quality, variety and service efficiency.

Rooms

The rooms at Promisedland Resort & Lagoon are widely appreciated for their cleanliness and spaciousness. Guests consistently describe the accommodation as comfortable with many highlighting the super large and airy spaces. The rooms often feature luxury elements, particularly the honeymoon suites which are noted for their opulence and ample space.

Balconies are a common and appreciated feature, offering scenic views that enhance the overall experience. Retro and elegant furnishings add to the charm of the rooms, though some guests have noted that certain areas of the furniture could benefit from better maintenance to avoid musty smells.

Sound insulation in the rooms is generally good and many guests found the beds very comfortable, despite some occasional issues with pillow softness and bed noise. However, a few practical aspects like limited sockets, dim lighting and outdated elements do impact the experience slightly.

The amenities provided are generally well-received, though some guests did have minor complaints about inadequate quantities. Issues such as moldy smells, ant presence and occasional maintenance problems like clogged toilets were also mentioned but seem less common.

Overall, while the rooms show signs of aging, their spaciousness, comfort and well-maintained facilities stand out, providing guests with a satisfying stay.

Beds

Promisedland Resort & Lagoon offers a mixed experience when it comes to its beds. Many guests have found the beds to be super comfortable with a good number praising the mattresses for their moderate firmness, which strikes a balance between soft and firm. There are, however, inconsistencies in the bedding experience. Some guests found the beds too high or reported issues like protruding springs, shakiness or noise with even slight movements. There were also concerns about cleanliness for both beds and sofas. Pillows received mixed reviews as well; while some appreciated having two pillows per person, others felt the pillows were too soft or flat. Overall, the comfort of the beds at Promisedland Resort & Lagoon garnered positive feedback, although certain aspects left room for improvement.

Cleanliness

Promisedland Resort & Lagoon offers a generally well-maintained and comfortable environment, receiving numerous commendations for its clean and tidy surroundings. Guests have noted that the hotel provides a clean and beautiful environment with rooms that are spacious and generally clean. The thoughtful inclusion of extras such as a sterilizer and bathtub for kids further enhances the sense of hygiene and care.

However, several reviews pointed out areas where cleanliness could be improved with observations of dust on mirrors, desktops and window sills, as well as mold on soap holders. Issues such as uncleaned stairs, room floors with straws and hair in the shower room were mentioned. A few areas, including the swimming pool women's changing room and some small parts of the bathroom, were noted for their subpar cleanliness.

Overall, while the hotel maintains a high standard of cleanliness in many areas, attention to detail in room and pool maintenance could help address the few criticisms regarding dust, mold and cleanliness in certain sections. By addressing these minor issues, Promisedland Resort & Lagoon could enhance the guest experience and uphold its reputation for cleanliness.

Staff

Promisedland Resort & Lagoon is celebrated for its exceptional service with numerous guests praising the friendliness and politeness of the staff. Visitors frequently mention the warm and welcoming attitude of employees, who greet guests with smiles and provide meticulous and attentive service. The resort's team is described as serious, responsible and incredibly considerate, often going out of their way to ensure a pleasant stay. The front desk staff stand out for their helpfulness and willingness to offer upgrades, adding an extra touch of hospitality. Both the canal cruise captain and shuttle driver receive compliments for their gentle and friendly demeanor. Additionally, the customer service, restaurant staff and those managing activities and transportation are highlighted for their professionalism and enthusiasm. Despite occasional minor hiccups, such as longer check-in times, the overarching sentiment is that the staff members are the resort’s greatest asset, ensuring a memorable and comfortable experience for all guests.

Pool

The pool facilities at Promisedland Resort & Lagoon receive numerous positive remarks from guests who appreciate the fantastic poolside ambiance both day and night. The pool area is praised for its beautiful design and relaxing atmosphere that enhances the overall vacation experience. Visitors enjoy the variety of pools available, including the Nakajima Swimming Pool, Central Island pool, parent-child pool and the unique Cave Pool, all of which cater to different preferences.

The outdoor pools are noted for being clean and well-maintained with guests finding the water comfortable and pleasant. The indoor heated pool also garners commendation for its good maintenance. Special features like the water slide add a fun element, particularly enjoyed by children. The attentive outdoor pool staff contribute positively to the poolside experience.

However, the reviews also mention some areas for improvement. Issues like the presence of leaves in the children's pool, occasional lapses in lifeguard management and parts of the pool sometimes being closed are noted. Despite these minor drawbacks, the general sentiment about the pools is highly positive with many guests being very satisfied and finding the pools an excellent choice for a relaxing and enjoyable stay.

Parking

Promisedland Resort & Lagoon offers complimentary parking and a free self-service car wash, making it convenient for travelers with vehicles. Guests appreciate the ample, safe and spacious parking area. The free shuttle service from Hualien Station to the resort and within the resort itself, adds to the ease of getting around. However, some find the parking design less than ideal and report that the check-in process isn't the most convenient. During peak hours, the car shuttle service can be slow. Improvements in parking area lighting could further enhance the experience. Despite these minor drawbacks, the meticulous and attentive staff service ensures an overall pleasant stay.

Family

Promisedland Resort & Lagoon offers a wide array of activities perfect for families, particularly those with young children. With an array of amenities and thoughtful services like available board games, play areas and child-specific toiletries, families can expect a relaxing and engaging stay. The resort's spacious and comfortable accommodations are highly suitable for unwinding, making it an excellent choice for both family vacations and romantic getaways. Although there were mentions of some inconvenience due to the presence of many children, the overall atmosphere remains highly conducive to family enjoyment.

The resort ensures satisfaction with features like free boat tours and yoga classes, various nearby attractions and pet-friendly options, albeit at a higher cost. Dining experiences also receive positive notes with meals that cater well to families. The resort also provides additional thoughtful touches such as sterilizers and bathtubs for kids, adding to the appeal for parents. The attentive and kind service further enhances the stay, ensuring a pleasant experience for all guests.

For those traveling with children, Promisedland Resort & Lagoon stands out as an ideal destination that melds relaxation with a plethora of family activities, ensuring every member has a delightful time.

5 Star

Promisedland Resort & Lagoon in Hualien has built a robust reputation for delivering an exceptional five-star experience. Guests often highlight the excellent customer service and exceptional service staff that embody the essence of five-star standards. Many visitors regard their stay as an ideal first five-star experience with meals and accommodation consistently meeting five-star quality. Despite some critiques, such as spa services not fully meeting five-star expectations, the resort is frequently described as truly deserving of five-star praise. The meticulous attention to guest service and the overall luxurious atmosphere solidify its standing among top-tier hotels in Taiwan.

Business

Promisedland Resort & Lagoon offers a commendable experience, albeit with minimal business traveler-friendly features. The resort has been in operation for many years, providing reliable service. For business needs, meeting rooms and conference rooms are available and well-equipped, ensuring necessary workplace access. The on-site business services complement these facilities, making it a good option for business travel despite not being specifically designed for business meetings.

Outdoor Pool

Promisedland Resort & Lagoon boasts an impressive outdoor pool area that has delighted many guests. The resort features beautiful pool designs that cater to both adults and children. Notably, the Cave Pool comes highly recommended for a unique swimming experience. The pools are consistently praised for their cleanliness and meticulous maintenance, creating an inviting atmosphere for guests.

During both day and night, the poolside area remains a fantastic spot to unwind. The warm water pools add to the overall comfort and enjoyment, making swimming a pleasurable activity at any time. While the children's pool receives generally good feedback, there are suggestions for better maintenance to enhance the little ones' experience further.

The swimming pool, inclusive of a fun water slide, is particularly highlighted as a source of satisfaction. For those planning a visit, experiencing the pool in the summer is highly recommended to fully enjoy all the features it has to offer.

Honeymoon

Promisedland Resort & Lagoon offers excellent support for a romantic honeymoon trip. Guests have shared delightful experiences of being upgraded to the stunning honeymoon suite free of charge. The spacious and comfortable suite often comes with thoughtful touches like a small cake, contributing to beautiful memories. Some mentioned a slight need for better lighting for reading in the suite, but overall, the accommodations left honeymooners pleasantly surprised.

Luxury

Promisedland Resort & Lagoon impresses with its spacious and luxurious accommodations, perfect for honeymooners seeking a deluxe experience. The hotel features well-furnished interiors that contribute to its overall luxury settings, enhancing the five-star experience guests expect. With Spanish-style architecture complemented by a Venetian-style artificial canal, the resort offers a unique and opulent atmosphere. It provides a world-class, panoramic environment that feels akin to an exclusive island resort. Such exceptional qualities ensure the resort's reputation as an Ideal Land remains celebrated, solidifying its standing as a premium destination.

Yes, Promisedland Resort & Lagoon has pool(s) that belong to one or more of the following categories: Pool Water Slide, Outdoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Promisedland Resort & Lagoon.

No, Promisedland Resort & Lagoon doesn't allow dogs.

Yes, parking facilities are available at Promisedland Resort & Lagoon.

Yes, Promisedland Resort & Lagoon has a gym.

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