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Summary of reviewsHotel am Wall is consistently recognized for its outstanding location, central to Soest’s city center and just behind the historic city wall. Its convenient position allows easy access to key landmarks, the charming old town and nearby parks, making it an excellent hub for exploring the city on foot. Additionally, ample and free parking facilities enhance its practicality for travelers with cars while also providing a garage for bicycles.
The hotel's interiors feature modern and cozy accommodations with an overall friendly and attentive atmosphere created by the dedicated staff. The staff receives high praise for their friendliness and helpfulness, often going above and beyond to ensure a welcoming environment for guests. However, while the service is superb, the rooms themselves receive mixed reviews, being described as very small and in need of renovation. Nevertheless, the rooms are generally noted to be clean and quiet, especially those facing the park.
Breakfast at Hotel am Wall garners appreciable commendation for its variety and freshness with particular highlights including fresh squeezed blood orange juice and a delicious assortment of options. However, some guests feel the breakfast is overpriced and too basic with occasional delays in replenishment and a lack of vegan and organic choices.
Cleanliness is another aspect where opinions vary. While many guests find the bathrooms well-maintained and the rooms clean, there are specific concerns about inconsistent cleaning standards in certain areas, such as dust on bathroom ceilings and unclean public areas.
Finally, the beds at the hotel receive generally positive feedback, considered comfortable with clean linens contributing to a good sleep environment, though opinions on mattress firmness and pillow size vary.
Overall, Hotel am Wall stands out for its prime location and excellent staff, making it a convenient and friendly place to stay despite some areas requiring updates and improvement. Show more
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Dog Friendly Hotel
This hotel is pet-friendly and located close to popular attractions. It offers free on-site parking and allows pets with an additional fee.
Do you accept dogs in all rooms? No, some rooms only: Rooms with parket floor only.
Is there an extra charge? Yes, € 8 per night
Should the dog owner notify you before checking in? Yes, During the booking process
What is the maximum number of dogs per room? Up to 2 dogs are allowed in each room.
Is there a maximum weight of dogs accepted? No
Are there any leash-free play areas? No
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? Yes
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? No
Are the dogs allowed on beds? No
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Must not have fleas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Is there a refundable deposit to guard against damages? Yes, € 150
Except for dogs, do you also accept other pets? Yes
Do you have a written and comprehensive pet policy available on request? Νο
Hotel am Wall offers meeting facilities for up to 120 people and provides business services. It's located near the city center, providing convenience for business travelers.
Hotel with Parking
Hotel am Wall is centrally located and provides parking. It combines accessibility with the convenience of on-site parking, making it ideal for visitors exploring the city.
Accessible Hotel
Hotel am Wall has two rooms specifically modified for disabled guests. The hotel features wheelchair access, an accessible toilet, an elevator, and accessible parking.
3-Star Hotel
Located in the heart of historic Soest, this hotel offers comfortable accommodations and free parking. It is situated just 656 feet from the picturesque Old Town and 0.9 miles from the train station.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Room Types
Standard Twin RoomThis room features modern furniture, a private bathroom and satellite TV. A hairdryer is available upon request.
Standard Single RoomThis single room features a seating area. A hairdryer is available upon request.
Quadruple RoomFeaturing free toiletries, this quadruple room includes a private bathroom with a walk-in shower and a hairdryer. This quadruple room has a private entrance, heating, a flat-screen TV with cable channels and garden views. The unit has 4 beds.
Family StudioThe studio offers a private entrance, heating, as well as a private bathroom boasting a walk-in shower. Rooms on the upper floors are reachable by lift. The unit has 4 beds.
Guest Reviews
6.5
Rated
Location
Hotel am Wall boasts a prime location that is consistently praised by its guests. Situated centrally and just behind the historic city wall, the hotel provides easy access to Soest's city center and key landmarks like the city hall and the old slaughterhouse. Visitors find that everything is within walking distance, including the charming old town and nearby parks. This makes it an excellent choice for those looking to explore the city on foot.
The hotel features ample and convenient free parking, making it a practical option for travelers with cars. Guests also appreciate the hotel’s proximity to the highway, which facilitates easy access to and from the location.
Accommodations are noted for their modern, cozy furnishings and the overall atmosphere is enhanced by friendly and attentive staff. The hotel’s setting also appeals to pet owners, as its surroundings are ideal for dog walks.
In summary, Hotel am Wall is recognized for its outstanding location, making it a convenient hub for exploring Soest’s historic and cultural sites.
Breakfast
Guests of Hotel am Wall have provided varied feedback regarding the breakfast offerings. Many praised the breakfast, describing it as amazing, extensive and plentiful with ample variety. Specific highlights included fresh squeezed juice from blood oranges and friendly, attentive staff. Multiple reviews emphasized the breakfast as very good, delicious and consistently replenished. The location near the old town also received positive mentions.
However, some guests felt the breakfast was quite simple or basic and issues with timely refills were noted. A few found it overpriced, citing the €12-15 charge as too high for what was offered. Criticisms included mediocre quality, frozen rolls and the lack of vegan and organic options. Despite these issues, the overall consensus suggests that while there are areas for improvement, many guests enjoyed a satisfying breakfast at the hotel.
Rooms
Hotel am Wall offers a mixed experience based on guest reviews, primarily highlighting the compactness of the rooms and their cleanliness. While several reviews appreciate the modern furnishings and cleanliness of some rooms, others point out that many rooms are outdated with worn furniture and in need of renovation. The rooms are described as very small, often cramped, particularly the bathrooms, though they contain all basic necessities for a short stay.
Guests have noted the quietness of rooms facing the park, which is a notable plus. However, noise issues in other rooms have been mentioned. Cleanliness is a strong point with many guests appreciating the good hygiene, although there are instances where rooms were not cleaned during multi-night stays.
Despite the simplicity and dated look of the rooms, some have been nicely decorated, especially for holidays, adding a bit of charm. However, there are frequent mentions of sparse and outdated furnishings with several reviews calling for an urgent renovation.
The hotel's staff is often described as very nice, helpful and friendly, which positively affects the overall stay. Although the hotel offers an elevator, corridors are dark and in need of modernization. In conclusion, Hotel am Wall is noted for its friendly service and quiet atmosphere, but the small, dated rooms and occasional cleanliness issues suggest that it may not meet all expectations.
Beds
At 'Hotel am Wall,' guests generally experience positive feedback regarding the comfort of the beds. Many reviewers appreciated the clean and fresh linens, contributing to a satisfying sleep environment. Words like "good," "comfortable," and "very comfortable" frequently surfaced with some even describing the beds as "extremely good" and "super comfortable." The mattresses were often noted as "good," and several guests expressed general contentment with the overall sleep quality.
However, feedback was not universally positive. A number of guests felt the beds were too soft, while others found them too hard. There were also concerns about the pillows being excessively large and the comforters being too heavy and warm, which detracted from the sleeping experience for some.
Despite these occasional criticisms, the overall consensus indicates that 'Hotel am Wall' offers a generally comfortable sleeping arrangement with numerous guests finding the beds to be of high quality.
Cleanliness
Hotel am Wall presents a mixed picture when it comes to cleanliness with guests highlighting both positive and negative aspects. While many reviews mention that the bathrooms were clean and well-maintained and that the hotel overall appeared clean and tidy, there were significant concerns raised about specific areas. Guests often praised the cleaning team for doing a very good job, noting clean bathrooms and tidy rooms, including clean, quiet rooms overlooking the garden.
However, there were consistent complaints about areas that were not properly cleaned with mentions of dust threads on bathroom ceilings, uncleaned spaces under the bed and dirty fixtures. The public areas, such as the foyer, were sometimes found to be dirty with cigarette butts and nutshells littering the entrance. Guests also reported issues like stained and hairy bedding, old patched carpets and walls in need of investment.
In summary, Hotel am Wall could benefit from a more rigorous and thorough cleaning regimen to address the various cleanliness issues noted by guests. While the hotel manages to maintain a basic level of cleanliness in many areas, there's a clear need for improvement to meet guest expectations fully.
Staff
Visitors to 'Hotel am Wall' consistently highlight the hotel's exceptionally friendly and accommodating staff. From the reception to the hotel bar, the personnel are praised for their eagerness and attentiveness, creating a welcoming atmosphere for guests. Reviewers frequently note the super friendly and helpful nature of the staff with specific commendations for the friendly welcomes and comprehensive information provided about the city.
The consistency of the staff’s friendliness is a standout feature with many guests expressing their appreciation for the polite and courteous treatment they received. Despite a few isolated incidents of clumsiness or being overwhelmed during busy times, the overall impression is one of a dedicated team that promptly addresses issues and aims to enhance the guest experience.
While there were occasional mentions of staff being unable to assist with specific requests or appearing overwhelmed, these instances were exceptions rather than the rule. The Christmas decor in the hotel restaurant and the consistently friendly atmosphere further underscore the positive environment fostered by the staff at 'Hotel am Wall'. Overall, guests leave with favorable impressions, largely attributed to the genuine friendliness and helpfulness of the hotel team.
Parking
Visitors to 'Hotel am Wall' have consistently praised the hotel for its excellent parking facilities. The parking is both free of charge and plentiful with many guests highlighting the convenience of having ample spaces right outside the hotel doors. The availability of good parking options directly in front of the property ensures that guests can easily find a spot upon arrival. Additionally, there's a garage for bicycles, which adds to the versatility of the parking amenities. Overall, guests appreciate the ease and accessibility of parking at 'Hotel am Wall'.
No, Hotel am Wall doesn't have any pool.
No, a spa isn't available at Hotel am Wall.
Yes, Hotel am Wall welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Hotel am Wall.