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Sveta Sofia Hotel

Sofia , 18 Pirotska Str. (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSveta Sofia Hotel is praised for its prime location in Sofia's city center, allowing guests easy access to major attractions, shopping streets and public transport hubs. Nestled on a peaceful pedestrian street, it offers a tranquil stay while being just steps away from the vibrant city life, reinforcing its reputation as a convenient and economically sound choice for travelers.

The hotel's spacious rooms receive positive remarks for cleanliness and well-maintained conditions, which are suitable for both short and long stays. Many rooms come with comfortable beds, sizeable bathrooms and occasionally balconies or efficient heating systems. However, there is a noticeable datedness in the décor and furniture, alongside issues with soundproofing and occasional appliance malfunctions.

Cleanliness is one of the hotel's strong points, consistently high in most rooms and bathrooms. The housekeeping staff maintains a neat environment, contributing to a comfortable stay, although some areas such as carpets and common areas have room for improvement.

Sveta Sofia Hotel staff are often commended for their friendliness and helpfulness, particularly at the reception. Guests appreciate their attentive service and willingness to assist with local tours and other needs, creating a positive and supportive atmosphere despite occasional lapses in service.

While some guests found the breakfast satisfactory with a decent selection of items, the majority expressed disappointment regarding its quality, variety and freshness. Reports of inadequate restocking and cleanliness in the breakfast area suggest significant room for enhancement to meet the 4-star expectations.

Wi-Fi connectivity shows variability with good performance in common areas like the reception but weak or inconsistent signals in the rooms, especially on higher floors. This inconsistency can be problematic for business travelers needing reliable internet access.

The parking solutions add convenience for guests, offering several nearby paid options, though they can be considered expensive by some. The hotel does not have its own parking lot, requiring visitors to find parking in the surrounding area.

For pet owners, the hotel is accommodating, welcoming guests traveling with their dogs for an additional charge and staff seem to genuinely appreciate having pets around.

In summary, Sveta Sofia Hotel is an appealing option for travelers prioritizing location and cleanliness over modern luxury. While the overall experience is positive, improvements in breakfast variety, room furnishings, Wi-Fi reliability and soundproofing could significantly enhance the guest experience.
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Hotel with Gym

The hotel is known to have fitness amenities.

4-Star Hotel

The Sveta Sofia Hotel is located near Saint Sofia Monument. It offers a comfortable stay with a hot tub and sauna. The hotel's central location provides easy access to key attractions.

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Accessible Hotel

Room Types

Triple Room Air-conditioned room with free WiFi, a TV with cable channels, and a minibar. The en-suite bathroom comes with a shower, free toiletries and a hairdryer.

Economy Twin Room Please note the room type and bed type will be allocated upon check-in. It might be a higher room category but is subject to availability upon arrival. This room offers all standard features, the windows are with high location.

VIP Apartment Boasting 1 bedroom, this spacious apartment has 1 bathroom with a bath, a seating area and terrace where you can relax. The air-conditioned apartment offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit offers 1 bed.

One-Bedroom Apartment Guests will have a special experience as this apartment provides a hot tub and a sauna. Offering free toiletries and bathrobes, this apartment includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned apartment offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views.

Double Room Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Twin Room Offering free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Deluxe Double Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

About Sveta Sofia Hotel

License: СФ-99Т-620-Б1

Guest Reviews

7.2

Good

Location

Sveta Sofia Hotel enjoys a prime location in the very heart of Sofia, making it a highly convenient choice for travelers looking to explore the city on foot. Nestled on a quiet pedestrian street, it offers a peaceful environment while being just steps away from major tourist attractions, shopping streets and public transportation hubs, including the Serdika metro station. This central position allows guests to reach all significant sights, museums, restaurants and the vibrant market areas easily. Ideal for city exploration, the hotel's strategic location receives extensive praise for its accessibility and the ease with which visitors can traverse the city, reinforcing its reputation as an excellent value-for-money destination for a memorable stay in Sofia.

Breakfast

While staying at Sveta Sofia Hotel, guests have experienced a mixed bag when it comes to the breakfast offerings. Positively noted were instances of good, varied and delicious breakfast options. Some guests enjoyed a plentiful and tasty buffet spread, finding the breakfast satisfactory or even fantastic. The availability of both sweet and savory items, along with good coffee and a decent selection, received commendations.

However, the majority of the feedback leans heavily towards criticism. Many guests found the breakfast lacking in quality, variety and freshness. Common complaints included the monotonous nature of the offerings, insufficient quantities and limited options, particularly the absence of fruits, vegetables and hot dishes like eggs. The breakfast area itself was often described as poorly maintained with reports of dirty plates, unclean tables and food not being restocked promptly. Additionally, some guests were disappointed with the basic or minimalistic spread, describing it as unsatisfactory for a purported 4-star hotel.

Ultimately, while there were moments of adequacy and enjoyment, the general consensus suggests a need for significant improvement in both variety and quality to meet guests' expectations.

Rooms

Sveta Sofia Hotel offers guests spacious rooms, often described as large and accommodating, making them suitable for both short and long stays. Many visitors appreciated the cleanliness, finding the rooms tidy and well-maintained. Several rooms feature advantageous amenities, including comfortable beds, good-sized bathrooms with excellent water pressure and some even come with balconies or efficient heating systems.

Despite the roominess and cleanliness, the hotel's age is noticeable in its décor and furniture, which many guests found outdated and in need of renovation. The soundproofing leaves much to be desired with numerous reviews highlighting noise issues, whether from inside the building or the surrounding areas. Additionally, the functionality of air conditioning and other appliances, such as refrigerators, often fell short of expectations, as did the overall lighting, leading to dim and sometimes gloomy atmospheres.

While some guests encountered issues such as broken windows, leaking showers and general wear and tear, others found the basic amenities sufficient for a comfortable stay. The hotel's central location is a notable advantage, making it convenient for exploring the city, though the outdated and occasionally improvised furniture was a common point of criticism.

Overall, if a spacious and clean room in a central location is a priority over modern chic and luxury, Sveta Sofia Hotel can provide a satisfactory stay. However, for those seeking up-to-date facilities and muted noise levels, it may fall short of expectations.

Beds

Sveta Sofia Hotel offers mixed experiences when it comes to the comfort of their beds. Many guests appreciated the large, comfortable beds and soft mattresses, highlighting that the beds were a significant contributor to their overall comfort during their stay. Several reviews commended the beds and pillows for providing a good night's sleep, describing them as very comfortable and of adequate quality.

However, there were some recurring criticisms, particularly regarding the varying bed sizes and the quality of mattresses. Some rooms featured big and comfortable beds, while others had small or shared beds, sometimes even with two separate mattresses creating discomfort. Complaints about old, worn-out mattresses and noticeable springs were frequent with some guests describing the beds as very uncomfortable and in need of replacement.

Despite these inconsistencies, there were elements of praise indicating that when the bed quality was good, it significantly enhanced the guests’ experience. Overall, while the hotel has made efforts in maintaining clean beds and linens, there seems to be a considerable need for consistency and improvement in mattress quality to ensure all guests enjoy a restful stay.

Cleanliness

'The Sveta Sofia Hotel' has earned a reputation for being a notably clean establishment with numerous reviews highlighting its high standards of hygiene. Guests frequently describe the rooms as very clean, neat and spacious and the bathrooms as particularly pristine with spotlessly clean towels and sheets. Daily cleaning services are often praised, ensuring rooms are well-maintained. Additionally, the hotel is complemented for providing a clean and comfortable environment overall.

However, there are some mixed reviews about the consistency of cleanliness. While many find the rooms impeccably clean and well ordered, others mention occasional issues, such as poorly cleaned areas, outdated and dirty carpets and cobwebs on ceilings. Some critiques point out a lack of thorough cleaning, especially in common areas and the breakfast room, where crumbs, stains and dirty utensils were noted.

Despite these inconsistencies, the hotel's cleanliness is generally seen as adequate, making it a reasonable choice for travelers who prioritize hygiene in their accommodation.

Staff

Guests at the Sveta Sofia Hotel have consistently praised the staff for their friendliness and extensive knowledge. The reception staff, in particular, stand out for their kind and attentive service, always ready to assist with any needs and to suggest local tours and attractions. Many visitors appreciated the professional yet warm demeanor of the team, mentioning how the staff's genuine politeness and hospitality significantly enhanced their stay.

While the general consensus highlights an overwhelmingly positive interaction with the hotel’s personnel, a few inconsistencies were noted. Some guests encountered unhelpful or indifferent staff members, especially during breakfast or at specific points of interaction. Despite these occasional lapses, the prevailing sentiment is that the staff's commitment to service and their welcoming attitude create a pleasant and supportive atmosphere.

Moreover, the housekeeping team is recognized for maintaining cleanliness with consistent and efficient service. Overall, the hotel staff’s ability to accommodate various requests, coupled with their friendly and helpful nature, leaves a lasting impression on the guests, making Sveta Sofia Hotel a recommended choice for many.

Wi-Fi

The Wi-Fi at Sveta Sofia Hotel has received mixed feedback from guests. On the positive side, there are instances where the Wi-Fi worked well, especially on the first floor and in the reception area. Some guests mentioned having access to a good and fast connection in certain parts of the hotel. Despite these positive experiences, many guests reported significant issues with Wi-Fi connectivity. Problems ranged from weak or nonexistent signals in rooms, especially on higher floors, to frequent interruptions and slow speeds. The connection often dropped or was unreliable, making it difficult for guests to maintain a stable internet connection. The Wi-Fi was described as unpredictable with some guests unable to access the internet at all from their rooms, only finding limited connectivity in common areas like stairs and the reception. Overall, while there are occasional spots of reliable Wi-Fi, the service is generally inconsistent and can be problematic.

Gym

The Sveta Sofia Hotel has an exercise area, but the gym facilities are limited and may not meet guests' expectations. While some photos might suggest otherwise, the gym has been inactive and non-functional, particularly since the onset of COVID-19. As such, visitors seeking a fitness center might be disappointed due to the misleading advertisements and the nonexistent fitness studio. Guests should be aware that the gym facilities are currently not available.

Parking

Sveta Sofia Hotel offers a variety of parking options for its guests that range from nearby paid parking spaces to private and indoor parking solutions. Several reviews noted the convenience of these parking facilities, mentioning that private and guarded parking is available nearby. Though some guests found parking to be expensive, others appreciated the secure and closed parking options, stating that it ensures their vehicles remain safe. There are also instances where parking services have improved, even though some guests highlighted issues like wheel clamping and the inability to stop in front of the hotel to unload luggage. It's worth noting that the hotel does not have its own dedicated parking lot, requiring guests to look for parking solutions in nearby areas. The overall feedback indicates that while parking is available and convenient for some, it can be a challenging aspect for others due to its cost and offsite locations.

4 Star

Sveta Sofia Hotel has received mixed feedback regarding its four-star rating with numerous guests indicating it does not meet the expected standards for this classification. Many guests have suggested the hotel is more akin to a three-star or even two-star establishment. There are consistent comments about its outdated décor with descriptions likening parts of the hotel to an 80s style that lacks modern appeal.

Despite these critiques, there are positive notes about the hotel's cleanliness with some guests finding it to present a modern look. However, other aspects of the hotel, such as the quality of the beds and the overall condition of the furnishings, have been described as old and simple, not matching what one might expect from a four-star hotel.

The breakfast has received particular attention, mostly negative with critiques of it being small, poor and accompanied by bad coffee. The breakfast room itself has been noted to lack charm and feels dated.

Service quality at the hotel also seems to require improvement with mentions of a lack of available receptionists to provide information and overall weak service offerings. Daily cleaning, which is often a standard expectation for four-star hotels, appears to be inconsistent.

In summary, while clean and somewhat modern in parts, Sveta Sofia Hotel has significant areas needing improvement to truly align with the expectations of a four-star hotel.

Business

Sveta Sofia Hotel offers a practical environment for business travelers with well-designed business rooms and sufficient space to work. The hotel is affordable and primarily targeted towards business clientele. Helpful staff can assist with various business trip needs, such as booking taxis and managing boarding passes. While the facilities are clean, they lack high-end luxury amenities. However, the hotel has some drawbacks, including inconsistent provision of invoices and limited support for video meetings. Overall, it is a useful option for business travelers seeking a budget-friendly and functional stay.

Accessible

The 'Sveta Sofia Hotel' offers a central location that ensures easy access to various tourist attractions, convenient transport options and proximity to bus and train stations. Guests appreciated the helpful and accommodating staff who attended to their needs. However, the hotel has steps at the entrance and into the dining room without ramps, which may pose a challenge for individuals with mobility issues. Despite these accessibility concerns, the overall convenience and supportive staff contribute positively to the guest experience.

Dog Friendly

Sveta Sofia Hotel is welcoming to guests traveling with their furry companions. The hotel accepts pets, including cute and friendly dogs, making it a pet-friendly option for travelers. There is, however, an additional charge of 10 euros for bringing a dog. Overall, the staff seems to genuinely like dogs, further enhancing the pet-friendly atmosphere of the hotel. Whether traveling with a small pet or a larger dog, guests can rest assured that their four-legged friends will be accommodated at Sveta Sofia Hotel.

No, Sveta Sofia Hotel doesn't have any pool.

No, a spa isn't available at Sveta Sofia Hotel.

Yes, Sveta Sofia Hotel welcomes dogs.

No, parking facilities aren't available at Sveta Sofia Hotel.

Yes, Sveta Sofia Hotel has a gym.

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