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Hotel El Guía

Soller , Castañer,2 (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel El Guía in the heart of Sóller is highly praised for its exceptional location, providing easy access to the town's main attractions while maintaining a serene retreat. Guests enjoy picturesque mountain views from certain rooms, creating an ideal balance between vibrant town life and tranquil surroundings.

The hotel's breakfast receives widespread acclaim for its excellence and variety, with a buffet that pleases diverse palates. The dining experience is complemented by attentive service and a remarkable Mallorcan menu, offering generous portions and authentic flavors. Although minor issues occasionally arise, the overall dining experience remains highly recommended.

The rooms are noted for their blend of traditional charm and modern comfort, featuring cleanliness and essential amenities. Guests appreciate the air-conditioned rooms and ample storage space. However, some point out that beds could be more comfortable. The hotel's commitment to cleanliness is applauded, with daily housekeeping ensuring immaculate conditions.

Staff at Hotel El Guía are celebrated for their exceptional service, frequently described as friendly, attentive, and professional. Memorable interactions with staff members enhance the guest experience, providing a warm and welcoming atmosphere.

The hotel offers reliable, complimentary Wi-Fi and a small but refreshing saltwater pool perfect for relaxation, despite occasional maintenance issues. The on-site spa provides a private oasis, available for exclusive use per room, contributing to the overall appeal.

Parking can be challenging due to the central location, but the hotel's helpful staff assist with clear directions and advice to navigate this aspect efficiently. While the hotel impresses with its above-average offerings, such as tastefully renovated spaces and delightful ambiance, addressing certain shortcomings could further strengthen its four-star reputation.

Overall, Hotel El Guía is celebrated for its charm, location, and hospitality, offering a welcoming and enjoyable stay in Sóller.
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Hotel with Parking

This hotel offers parking facilities located near the premises, available upon reservation for a daily fee.

4-Star Hotel

This hotel is conveniently close to the town center. It offers cozy rooms and a friendly atmosphere. Guests rave about the helpful staff and the delicious breakfast.

Hotel with Outdoor Pool

Hotel El Guía features a small outdoor pool with a sun deck. The newly installed seasonal outdoor pool is also a saltwater pool and offers a pool with a view.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Cheap Hotel

Accessible Hotel

Room Types

Single Room This room has a single bed. It includes a seating area with a desk. The private bathroom has a bath or shower and hairdryer.

Double Room with Air-Conditioning This air-conditioned room has a double bed. It includes a seating area with a desk. The private bathroom has a bath or shower and hairdryer.

Junior Suite This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 3 beds.

Twin Room with Mountain View Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit has 3 beds.

About Hotel El Guía

License: H/468

Guest Reviews

8.6

Very Good

Location

Hotel El Guía stands out for its exceptional location in the heart of Soller, making it an ideal choice for visitors looking to explore this charming town. Situated centrally, yet in a tranquil spot, guests can enjoy peace and quiet despite being surrounded by the bustling attractions, such as the main square, train station, and a plethora of cafes, shops, and restaurants. This prime location offers easy walking access to everything the town has to offer, including hiking trails in the nearby beautiful nature.

The hotel is conveniently close to the tram and train station, perfect for those arriving from Palma or looking to venture further afield. Although centrally located, the area surrounding the hotel exudes a serene atmosphere, creating a peaceful retreat after a day of exploring. Guests can enjoy picturesque views of the mountains from certain rooms, adding to the hotel's allure.

Hotel El Guía’s positioning provides both comfort and accessibility, boasting the best of both worlds with its central yet quiet location. This charming hotel is indeed in a perfect spot for anyone wanting to immerse themselves in the vibrant life and the natural beauty of Soller.

Breakfast

Hotel El Guía's breakfast offerings have garnered an overwhelmingly positive reception from guests. Numerous reviews highlight the breakfast as being excellent, abundant, and varied, with an impressive selection that caters to diverse dietary preferences. The breakfast buffet is praised for its extensive assortment, including meats, cheeses, fruits, vegetables, pastries, and freshly baked bread, often accompanied by excellent coffee and must-have freshly squeezed orange juice.

Guests appreciate being served delicious food by friendly and attentive staff, often enjoying their meals in a relaxed setting, like the courtyard or terrace. Some mention the availability of hot and cold options, ensuring a satisfying start to the day. However, a handful of reviews point out instances where the breakfast spread was not replenished adequately, resulting in limited options for some. Nonetheless, these seem to be infrequent occurrences in the midst of generally high satisfaction with the breakfast experience.

Overall, Hotel El Guía’s breakfast buffet stands out as a delightful start to the day, offering quality food with plenty of choices to suit every palate. Its location also provides convenience, allowing guests to seamlessly explore nearby attractions.

Dinner

Hotel El Guía's dining experience consistently delights guests with its high-quality service and authentic Mallorcan cuisine. The restaurant sets itself apart by offering both enjoyable courtyard dining and a sophisticated indoor atmosphere. Guests repeatedly praise the traditional and fairly priced menu, highlighting its generous portions and simple yet excellent flavors.

The culinary team, including a skilled chef, ensures that meals are prepared with attention to detail. Breakfasts are complemented by fresh orange juice, and lunches and dinners maintain a standard of excellence. Reviewers particularly enjoy the local dishes, with cold Cava being a noted favorite, alongside occasional standout specials such as lamb roast.

Although some guests experienced minor issues, such as an occasional lack of flavor with specific dishes and the absence of the chef once a week, the staff is noted for their promptness in addressing concerns. These imperfections are overshadowed by the overall positive experience, making the restaurant highly recommended for both its food quality and pleasant dining setting.

Rooms

Hotel El Guía in the center of Sóller is renowned for its enchanting blend of traditional charm and modern comfort. The rooms, recently renovated, retain some colonial features like exposed beams, which adds to their unique character. Most rooms are spacious, well-equipped, and consistently praised for their cleanliness, offering all the necessary amenities, and boasting ample storage space. Guests consistently comment on the immaculate state of the rooms and the comfort provided by air conditioning, which is essential during the summer months.

While some guests find the rooms cozy and tastefully decorated, others note occasional size limitations and mention that the beds or mattresses could be more comfortable. Despite this, the overall consensus highlights the rooms as comfortable and inviting, with some offering breathtaking views of the surrounding mountains. The quiet and central location of the hotel adds further appeal, providing both a charming atmosphere and convenience for exploring Sóller. The hotel also features a delightful terrace and a refreshing plunge pool, enhancing the overall guest experience.

Beds

When staying at Hotel El Guía, guests often comment on the quality and comfort of the beds. Many reviewers note that the hotel offers comfortable bedding and firm mattresses, providing a satisfactory level of comfort for a restful night’s sleep. However, there seem to be some mixed opinions regarding the firmness, with several guests mentioning that the mattresses are on the harder side and could be improved. Some beds are described as narrow, small, or squeaky, affecting the overall comfort and experience.

On the positive side, the bedding itself has been praised for its comfort, and there are remarks about nice beds and mattresses. Guests appreciate having extra pillows available, which can enhance the sleeping experience. Nevertheless, a few visitors found the beds too hard and dated, leading to noisy nights due to creaking, particularly with beds made of old wood. This can become disruptive, with one guest even mentioning being woken up by the squeaky bed.

Overall, while there is a base level of comfort in the bedding, there appear to be discrepancies regarding mattress firmness and bed size that the hotel might need to address for a consistently cozy experience.

Cleanliness

Hotel El Guía consistently impresses guests with its exceptional cleanliness standards. Visitors frequently highlight the hotel as impeccably clean, with rooms that are both spotless and well-maintained. The accommodations are described as spacious and functional, providing all the necessary amenities for a comfortable stay. Guests appreciate the effective air conditioning and the well-decorated, albeit older, building, which contributes to a cozy atmosphere.

Daily housekeeping is praised for its thoroughness, ensuring that everything remains fresh and tidy, while the friendly and welcoming staff also receives positive remarks for their attentive service. However, some guests note areas for improvement, such as the lack of an elevator and occasional pest issues. Despite these minor drawbacks, the overall experience is greatly enhanced by the hotel's dedication to cleanliness and the helpfulness of its staff, maintaining a pleasant and inviting environment for visitors.

Staff

Hotel El Guía has earned glowing praise from guests, primarily for its exceptional staff who consistently go above and beyond to enhance the hospitality experience. Words like "friendly," "helpful," "attentive," and "welcoming" frequently appear in reviews, illustrating the remarkable service displayed by the hotel team. Guests have noted the staff's dedication, often highlighting their professionalism and eagerness to accommodate every need. The team, described as friendly professionals, is reputed for their cheerful demeanor and ability to create a warm, inviting atmosphere. Visitors have shared memorable interactions with specific staff members, such as Santi and Elias, who are recognized for their outstanding roles in providing a heartfelt welcome and personalized assistance. The staff's genuine care and commitment to making guests feel at home—and even like film stars—emphasize their extraordinary contribution to the hotel's overall appeal, leaving a lasting impression on all who pass through its doors.

Wi-Fi

Hotel El Guía offers a generally reliable Wi-Fi experience, with guests noting good internet connections in the rooms. Visitors appreciated that the Wi-Fi is available at no extra charge. However, concerns were mentioned about the security of the connection. Although the overall feedback is positive with some noting the Wi-Fi worked well, there were occasional mentions of the internet connection not being great. Despite these mixed reviews, the complimentary aspect and overall decent connectivity provide a satisfactory internet experience for most hotel guests.

Spa

The spa at Hotel El Guía provides a delightful retreat for guests, offering a private and intimate experience. Visitors can enjoy the complimentary wellness area, which can be reserved for exclusive use per room, providing a personal touch to the stay. The spa, complete with a Finnish sauna and whirlpool, is compact but provides a pleasant ambiance. It's a perfect spot to unwind, especially after a long day of activities like biking. The convenience of having a private jacuzzi and spa included in the room price further enhances the value of the experience. Additionally, the sauna is available on request, ensuring a relaxing visit tailored to individual schedules.

Pool

The pool at Hotel El Guía receives consistent praise for its charm and refreshing qualities, even though it is notably small. It is described as a saltwater pool, which many guests find preferable due to the absence of a chlorine smell. Despite its size, the pool provides a perfect spot to cool off after a day of hiking or exploring, serving as a delightful and welcome retreat in hot weather. The chic design and stylish surroundings of the pool area enhance its appeal, with some reviews mentioning access to the spa and mountain views as an added bonus. While the pool is mostly seen as a positive feature, there are occasional mentions of its limited sunlight exposure and some maintenance issues, such as non-functioning facilities. Nonetheless, the hotel offers a tidy pool area with sun loungers and an outdoor terrace, making it an enjoyable space for relaxation. Overall, the pool is a pleasant and appreciated amenity for those seeking a cool dip amidst their travels.

Parking

Navigating the parking situation at Hotel El Guía requires some planning due to its central location in the town of Soller, which is characterized by narrow streets and limited parking options. For guests traveling by car, it's advisable to reserve a parking space near the hotel in advance. The hotel offers secure, paid parking situated about 350 to 600 meters from the property, costing approximately €10 per night. Although some may find this distance inconvenient, many have noted that booking this option can alleviate the stress of searching for a spot.

For those keen on exploring alternatives, there are free parking spaces available along the main street, but it can be challenging to find an open spot during peak times. Additionally, some guests have experienced complications accessing the hotel with a GPS due to the town's layout, but the staff at Hotel El Guía are particularly praised for their helpfulness in providing clear parking instructions and guidance to avoid costly fines.

While parking in Soller generally poses some challenges, the hotel's charming staff aim to ensure a positive experience by solving any parking-related issues efficiently. Ultimately, careful planning and advice from the hotel staff help make the parking situation manageable for guests wishing to enjoy the vibrant surroundings of Soller.

4 Star

Hotel El Guía offers a charming structure that has been tastefully renovated, providing an inviting atmosphere for guests. The hotel impresses with its above-average offerings in several areas, showcasing potential for a delightful stay. However, certain elements might not align with typical expectations for a four-star hotel. The absence of a courtesy kit and a breakfast that some guests found lacking suggest room for improvement in meeting the standards of its rating. Overall, while the allure of the architecture and service quality stands out, further enhancements could elevate Hotel El Guía to fully embrace its four-star designation.

Yes, Hotel El Guía has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Hotel El Guía.

No, Hotel El Guía doesn't allow dogs.

Yes, parking facilities are available at Hotel El Guía.

No, Hotel El Guía doesn't have a gym.

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