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Summary of reviewsThe Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG consistently receives glowing feedback from guests, particularly for its well-placed location, excellent breakfast offerings, and high standards of cleanliness. Nestled in a tranquil setting, the hotel provides easy access to golf courses, shopping areas, and a variety of dining options, making it an ideal choice for both leisure and business travelers.
Guests frequently commend the complimentary breakfast for its quality and variety, featuring a wide range of items including healthy options and unique hot selections. The breakfast experience is further enhanced by attentive service, though some visitors mention a preference for a slightly later breakfast service.
Accommodations are praised for their cleanliness, comfort, and spaciousness. Rooms are described as modern, spotless, and equipped with convenient amenities like microwaves and refrigerators. The comfortable beds, often highlighted as cloud-like, add to the restful environment, contributing to a luxurious sleep experience.
The hotel's exceptional cleanliness and bright, tidy atmosphere leave a strong impression on guests. The staff is celebrated for their friendliness, professionalism, and dedication to guest satisfaction, creating a warm and inviting atmosphere throughout the stay. The pool, although not extensively mentioned, is appreciated as a clean and refreshing amenity.
Overall, the hotel stands out as a preferred choice in the area, offering high levels of comfort, cleanliness, and excellent service that make it a memorable stay for travelers seeking a hospitable environment. Show more
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Categories
Hotel near Golf Courses
Located in the Southern Pines-Pinehurst area, this region is a renowned golf destination with a high concentration of esteemed courses, providing excellent access for golf lovers.
3-Star Hotel
The hotel is known for its cleanliness, convenient location, and friendly staff. It offers essential amenities such as free Wi-Fi and fitness facilities.
Hotel with Outdoor Pool
The hotel offers an outdoor pool. This allows guests to enjoy a refreshing swim during their stay.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? No
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? No
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? No
Is furniture in public areas arranged to allow more space for distancing? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? Yes
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 00:00 - Check-out: 00:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? No
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? No
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? fitness center,coffee point
and pool
Answers last updated by Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG
Standard Queen Room with Two Queen BedsThis room features a microwave, mini refrigerator, and satellite TV.
Standard King RoomThis room features a microwave, mini refrigerator, and satellite TV.
King Suite - Non-SmokingSpacious suite features a seating area, a microwave and a small refrigerator.
Suite with Two Queen BedsSpacious suite features a seating area, a microwave and a small refrigerator.
Standard RoomThe spacious double room offers air conditioning, a safe deposit box, as well as a private bathroom featuring a bath or a shower and a hairdryer. The double room features heating.
Standard King Room with Roll-in Shower - Mobility AccessibleThe spacious double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Standard King Room with Accessible Tub - Mobility AccessAir conditioning, a safe deposit box and heating are offered in this spacious double room. The unit has 1 bed.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubA seating area, a desk and a private bathroom are featured in this spacious double room. The unit offers 2 beds.
Two Double Beds Pull Out SofaA seating area, a desk and a private bathroom are offered in this spacious double room. The unit has 3 beds.
Executive King SuiteThis air-conditioned suite has a private bathroom, a seating area and a safe deposit box. The unit has 2 beds.
Guest Reviews
8.9
Excellent
Location
The Holiday Inn Express & Suites Southern Pines-Pinehurst Area is exceptionally well-placed in a tranquil and clean setting, making it an ideal choice for travelers seeking convenience and accessibility. Its central location in the Pinehurst and Southern Pines region provides guests with easy access to a range of amenities including golf courses, shopping areas, and diverse dining options. The hotel is nestled within walking distance of various restaurants and renowned chain eateries like Olive Garden and Outback Steakhouse. Visitors find the location perfect for both leisure and business with Everything needed for a weekend getaway or extended stay nearby. Whether one wishes to explore local shops or indulge in the culinary offerings, this hotel serves as a great base for activities in the area, offering both convenience and value.
Breakfast
The breakfast experience at the Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG consistently receives high praise from guests for its quality and variety. The complimentary breakfast is often described as excellent, delicious, and amazing, offering a wide range of items that include healthier options like fruit and low-fat items. Guests highlight the diverse selection, featuring hot breakfast items such as scrambled eggs, waffles, sausage gravy, and more, which are regularly replenished to ensure they're hot and fresh. The breakfast buffet stands out with some unique offerings including biscuits and gravy or cheese omelets on different days, adding a nice touch of variety. Additionally, the presence of a lovely and attentive breakfast attendant enhances the experience. While most feedback is positive, some guests feel that the breakfast service ends a bit early for those wanting a leisurely start to their morning. Despite this, the overall breakfast is referred to as phenomenal, reflecting its ability to satisfy a range of preferences.
Rooms
The Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG generally impresses guests with its clean, spacious, and comfortable rooms. Many visitors note the immaculate cleanliness throughout the hotel, with rooms and bathrooms regularly described as spotless, modern, and nicely updated. The property stands out for its quiet and accommodating environment, which allows guests to enjoy a restful stay. Numerous reviews highlight the spaciousness of the rooms, often mentioning large bathrooms and comfortable beds. Many rooms are equipped with convenient amenities, such as microwaves, refrigerators, and coffee makers, enhancing the overall guest experience. The suites with additional features like separate kitchenettes and living room areas are particularly appreciated. Overall, the hotel provides a high level of comfort and cleanliness that surpasses expectations for similar accommodations in the area.
Beds
The Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG has garnered numerous praises for its comfortable beds, often described as exceptionally comfortable, perfect, and cloud-like in their plushness. Many guests have noted the high quality of the bedding, with sheets described as very soft and smooth. The hotel seems to strike a fine balance with its range of mattresses, appealing to those who appreciate both soft and firm options. While a few guests noted that the beds were not as firm as their personal preference, the overall consensus highlights a high level of guest satisfaction with the comfort and relaxation provided by the beds. The thoughtful provision of an array of pillows also contributes to the comfortable sleep experience, ensuring a restful night for travelers. Aside from the cozy beds, guests can also enjoy other niceties, as the rooms are described as newly remodeled with appealing amenities, making it a pleasant stay overall.
Cleanliness
Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG stands out for its exceptional cleanliness, garnering high praise from guests who consistently highlight how immaculately maintained the property is. The hotel offers rooms and bathrooms that are both modern and spotless, providing an environment that feels fresh and comfortable. The overall facility is noted for being super clean, with a bright and tidy atmosphere that exceeds expectations. Many reviews emphasize the hotel’s cleanliness as a primary reason for choosing it as their accommodation when visiting Pinehurst, and guests appreciate the clean, comfortable beds that complement the inviting room setups. Furthermore, the hotel's staff enhances the experience with friendly service, ensuring that the cleanliness extends to every aspect of the stay, right from the welcoming, fresh scent upon entering the premises to the well-kept amenities offered throughout the property. Additionally, the design and finishes contribute to the appealing aesthetic, making guests feel at ease in an updated and attractive setting. Overall, this hotel maintains high standards of cleanliness, making it a preferred choice for travelers who prioritize neat, modern, and comfortable accommodations.
Staff
At the Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG, the staff consistently receives high praise from guests for their remarkable friendliness and professionalism. Visitors frequently highlight the team's accommodating nature, noting that they are not only courteous and polite but also extremely helpful and knowledgeable. The front desk associates, in particular, are celebrated for their exceptional customer service, with some guests describing their interactions as among the best they have experienced in a hotel setting.
The enthusiasm of staff members such as Marquita, who is particularly remembered for her welcoming smile, stands out in the reviews. Whether it's Angela, Danielle, or Shaniqua, guests commend the attentive and personal service they receive. The collective efforts of the front desk, food, and housekeeping teams contribute to creating a warm and inviting atmosphere, making guests feel well cared for throughout their stay.
Overall, the staff at this hotel is characterized by their unwavering dedication to guest satisfaction, ensuring that visitors experience a hospitable environment. Such consistent friendliness and helpfulness leave a lasting impression, making the hotel a memorable place for guests who appreciate exceptional service.
Pool
The Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG boasts a delightful outdoor pool that is frequently praised by guests. Visitors appreciate the cleanliness and freshness of the pool area, with plenty of towels accessible for convenience. The pool serves as a refreshing retreat, particularly after hot days, and is a hit among families, offering kids a pleasant way to unwind after activities like golf. Although not highlighted extensively, the overall positive feedback suggests that the hotel's pool is a valued amenity for relaxation and enjoyment.
Yes, Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG.
No, Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG.
Yes, Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG has a gym.