The Robert Treat Hotel in Newark, NJ, is widely appreciated for its prime location, making it a favorable choice for travelers attending concerts, business meetings or visiting New York City. The hotel’s proximity to Newark Penn Station allows for easy access to Manhattan and its location near the Prudential Center, NJPAC, various restaurants and shops adds to the convenience. Guests frequently highlight the complimentary shuttle service to and from the airport and train station, as well as the nearby park and on-site restaurant, enhancing their overall experience.
The in-house restaurant is particularly well-regarded for its delicious food and quality dishes with guests frequently commending the excellent flavors, clean interior and attentive staff. Additionally, many guests found the Wi-Fi to be reliable with a generally good connection and appreciated the gym's equipment and fitness facilities despite some maintenance issues.
However, the hotel doesn’t consistently meet expectations in a few areas. Breakfast options have been a notable disappointment with some guests redirected to nearby establishments at an additional cost. The rooms receive mixed reviews; while some guests describe them as clean and comfortable with nice views and sufficient amenities, others report issues with cigarette smoke, outdated decor, small sizes and maintenance shortcomings. Cleanliness also varies with inconsistencies ranging from exceptionally clean to complaints of dirty linens, mold and leftover debris.
The staff's service is similarly mixed. While many guests appreciate the friendliness and professionalism of certain team members, others encounter unprofessional and unhelpful behavior, which can detract from the overall experience. Parking, though secure and reasonably priced, occasionally presents challenges due to limited spots and extra fees.
For families, the hotel provides varying levels of comfort with some appreciating the spacious rooms and kid-friendly service, while others find the accommodations small and not entirely safe or family-friendly due to cleanliness and maintenance issues. The hotel’s location is favorable for those looking to experience the nightlife with easy access to entertainment venues and bars, although noise from the surroundings can be a concern.
In summary, the Robert Treat Hotel has many strengths, particularly its excellent location, convenient dining and general amenities like free Wi-Fi and a gym. However, the hotel could benefit from improvements in areas such as breakfast service, room maintenance, cleanliness standards and staff professionalism to ensure a consistently positive guest experience.
The guestrooms and suites of this luxury hotel in the heart of Manhattan's theater district are a work of art, encapsulating the romantic atmosphere of the past as well as the modern aspects of the future.
Summary of reviews
The Chatwal, a Luxury Collection Hotel in New York City, has received high praise from guests for its exceptional staff and customer service. Guests have described the staff as helpful, friendly and excellent with the Concierge being particularly exceptional. The doorman, front desk and pool worker Denisha were also mentioned as being super nice. While a few guests noted that the reception staff did not acknowledge them, the majority of guests have had a positive experience with the staff at The Chatwal.
The JW Marriott Essex House New York is a top-notch hotel that offers excellent service and a prime location. Guests consistently praised the staff for their friendliness, professionalism and attention to detail with many highlighting the exceptional concierge services. The breakfast was delicious and served by helpful staff and the large rooms were comfortable and well-appointed. The hotel's staff went above and beyond to ensure guests' comfort and satisfaction, even in celebrating special occasions. While a few guests had minor complaints, the vast majority of guests had an exceptional experience and highly recommend the hotel. Overall, the JW Marriott Essex House New York is an excellent choice for travelers seeking a memorable stay in New York City.
Offering 282 distinctive guestrooms, this extraordinary Midtown Manhattan hotel features sumptuous décor and impeccable white glove service.
Summary of reviews
The Plaza hotel is a top choice for luxury accommodation with guests raving about its beautiful and grand facilities and every comfort and extravagance provided. The exceptional service provided by the staff has left a lasting impression on guests with late check-ins being accommodated by the manager tenfold. The hotel's prime location makes it perfect for those looking to be close to everything they want to do. While there were a few negative comments, the overwhelming positivity of the reviews describes staying at The Plaza as a superb, exceptional and amazing experience.