7,258,491 hotelsin 60 categories
4-Star, Luxury Hotels in Springfield
200+ HOTELS IN AND AROUND SPRINGFIELDRanking can be influenced by the commissions we receive.20 hotels nearby!
$
+5
Info
Categories
Luxury
4 Star
Golf
$
+6
Info
Categories
Luxury
4 Star
Honeymoon
$
+5
Info
Summary of reviews
Embassy Suites by Hilton Newark Airport consistently receives positive feedback from a diverse range of guests, thanks to its strategic location and high-quality services. The hotel is ideally situated near Newark Airport, offering a swift five-minute drive with a complimentary shuttle service. Its proximity to the Jersey Gardens Outlet Mall is a significant highlight, providing guests with ample shopping opportunities without the added burden of sales tax. Furthermore, the hotel's convenient access to Cape Liberty appeals to both cruise passengers and business travelers.
Guests laud the hotel for its spacious and clean rooms, which are perfect for families and groups, featuring amenities like kitchenettes and separate living areas. The overall cleanliness of the hotel is frequently emphasized, with rooms and common areas noted as well-maintained.
Dining options contribute positively to guest experiences; the complimentary breakfast, especially the made-to-order omelets, receives praise for variety and quality. While dinner receives mixed feedback, guests appreciate the reasonable prices and the complimentary happy hour. Situated near multiple dining outlets, the hotel's location adds additional convenience.
Team members are continually praised for their warm and attentive service. Staff members like Dorothea and Paul receive special mentions for enhancing the guest experience with their friendliness and professionalism. This high level of customer service creates a welcoming atmosphere for all visitors.
Additionally, the hotel's accommodations are highly regarded for their comfortable beds, ensuring a restful stay. Families particularly benefit from the hotel's amenities, such as a pool, which adds to the children's enjoyment.
While parking experiences are mixed due to unexpected fees, the ease of finding a parking space is noted positively. Overall, Embassy Suites by Hilton Newark Airport's combination of location, service, and amenities make it an attractive option for both leisure and business travelers seeking a comfortable and convenient stay near key transportation and shopping venues.
Guests laud the hotel for its spacious and clean rooms, which are perfect for families and groups, featuring amenities like kitchenettes and separate living areas. The overall cleanliness of the hotel is frequently emphasized, with rooms and common areas noted as well-maintained.
Dining options contribute positively to guest experiences; the complimentary breakfast, especially the made-to-order omelets, receives praise for variety and quality. While dinner receives mixed feedback, guests appreciate the reasonable prices and the complimentary happy hour. Situated near multiple dining outlets, the hotel's location adds additional convenience.
Team members are continually praised for their warm and attentive service. Staff members like Dorothea and Paul receive special mentions for enhancing the guest experience with their friendliness and professionalism. This high level of customer service creates a welcoming atmosphere for all visitors.
Additionally, the hotel's accommodations are highly regarded for their comfortable beds, ensuring a restful stay. Families particularly benefit from the hotel's amenities, such as a pool, which adds to the children's enjoyment.
While parking experiences are mixed due to unexpected fees, the ease of finding a parking space is noted positively. Overall, Embassy Suites by Hilton Newark Airport's combination of location, service, and amenities make it an attractive option for both leisure and business travelers seeking a comfortable and convenient stay near key transportation and shopping venues.
Categories
Luxury
4 Star
Family
$
+3
Info
Categories
Luxury
4 Star
Honeymoon
$
+6
Info
Categories
Luxury
4 Star
Parking
EV charging stations
From $220
$
+6
Info
Categories
Luxury
4 Star
Honeymoon
Somerset Hills Hotel, Tapestry Collection by Hilton14.0 mi from Springfield
Hotel in Basking Ridge NJ
8.7
Very GoodFrom $235
$
+7
Info
Somerset Hills Hotel, Tapestry Collection by Hilton, offers a unique boutique experience combined with world-class Hilton service and amenities in the historic township of Warren, New Jersey. Surrounded by rolling hills and lush forests, the hotel caters to both leisure and business travelers. With 118 newly redesigned, modern guest rooms, many featuring private verandas, guests can unwind and enjoy the picturesque surroundings. The on-site chef-driven gastropub, TAP, provides an excellent dining experience with a selection of craft beers and locally curated cocktails. The hotel's inviting atmosphere and ideal location make it a great venue for various events, including weddings and corporate meetings. Guests can also explore the area's rich history, natural beauty, golf courses, equestrian events, hiking trails and shopping opportunities. Somerset Hills Hotel ensures a memorable stay in the heart of Central Jersey.
Categories
Luxury
4 Star
Golf
From $162
$
+7
Info
Categories
Luxury
4 Star
Golf
DoubleTree by Hilton Hotel & Suites Jersey City14.7 mi from Springfield
Hotel in Jersey City NJ
8.2
Very GoodFrom $269
$
+3
Info
Summary of reviews
The DoubleTree by Hilton Hotel & Suites Jersey City garners commendable reviews for its prime location, making it an excellent base for exploring both Jersey City and Manhattan. Guests appreciate its proximity to the PATH train and various local amenities, including shopping centers and eateries, all within a safe and pleasant atmosphere. The hotel's modern and clean rooms offer comfort and spaciousness, enhanced by views of the Manhattan skyline, contributing to a relaxing stay.
Breakfast at the DoubleTree receives favorable feedback, with guests enjoying the variety and quality of the buffet, along with the delightful addition of chocolate chip cookies. The friendly breakfast staff further enriches the experience, although some mention pricing concerns, prompting exploration of nearby dining options for a more economical choice.
The hotel rooms are consistently praised for their spaciousness, modernity, and excellent views of New York City. The cleanliness and maintenance stand out, with daily housekeeping ensuring freshness and comfort. Guests note the quiet ambiance despite the hotel's urban location, appreciating it as conducive to both family relaxation and business travel.
The staff is lauded for their exceptional service, from the front desk to housekeeping, highlighted by their attentiveness and friendliness. Staff members like Ms. N. Herron, Nichole, Monica, Alexa, and Dendra receive special mention for enhancing guest experiences. Although occasional reports of slow service exist, the overwhelming sentiment remains positive.
While the hotel's WiFi has faced challenges, guests find solace in the availability of a business center offering free WiFi, supporting reliable internet access. Parking options are favorably reviewed for their convenience and affordability, with the attached garage providing a strategic advantage for travelers planning visits to New York City.
Families find the DoubleTree a great choice, benefiting from spacious accommodations and thoughtful amenities. The hotel's location facilitates easy exploration of NYC, while staff efforts in the breakfast area contribute positively to family stays. Despite minor feedback about the need for common spaces, the overwhelming impression remains positive.
Guests consistently praise the beds for comfort and cleanliness, although sofa beds receive mixed reviews for their comfort level. Overall, the hotel meets expectations for a 4-star establishment, often proving superior to Manhattan counterparts. Business travelers laud the seamless check-in and checkout processes and value the hotel's convenient location for blending work and leisure.
In summary, the DoubleTree by Hilton Hotel & Suites Jersey City excels in delivering comfort, convenience, and quality service, positioning itself as a preferred choice for travelers visiting the New York City area.
Breakfast at the DoubleTree receives favorable feedback, with guests enjoying the variety and quality of the buffet, along with the delightful addition of chocolate chip cookies. The friendly breakfast staff further enriches the experience, although some mention pricing concerns, prompting exploration of nearby dining options for a more economical choice.
The hotel rooms are consistently praised for their spaciousness, modernity, and excellent views of New York City. The cleanliness and maintenance stand out, with daily housekeeping ensuring freshness and comfort. Guests note the quiet ambiance despite the hotel's urban location, appreciating it as conducive to both family relaxation and business travel.
The staff is lauded for their exceptional service, from the front desk to housekeeping, highlighted by their attentiveness and friendliness. Staff members like Ms. N. Herron, Nichole, Monica, Alexa, and Dendra receive special mention for enhancing guest experiences. Although occasional reports of slow service exist, the overwhelming sentiment remains positive.
While the hotel's WiFi has faced challenges, guests find solace in the availability of a business center offering free WiFi, supporting reliable internet access. Parking options are favorably reviewed for their convenience and affordability, with the attached garage providing a strategic advantage for travelers planning visits to New York City.
Families find the DoubleTree a great choice, benefiting from spacious accommodations and thoughtful amenities. The hotel's location facilitates easy exploration of NYC, while staff efforts in the breakfast area contribute positively to family stays. Despite minor feedback about the need for common spaces, the overwhelming impression remains positive.
Guests consistently praise the beds for comfort and cleanliness, although sofa beds receive mixed reviews for their comfort level. Overall, the hotel meets expectations for a 4-star establishment, often proving superior to Manhattan counterparts. Business travelers laud the seamless check-in and checkout processes and value the hotel's convenient location for blending work and leisure.
In summary, the DoubleTree by Hilton Hotel & Suites Jersey City excels in delivering comfort, convenience, and quality service, positioning itself as a preferred choice for travelers visiting the New York City area.
Categories
4 Star
Luxury
Honeymoon
$
+3
Info
Summary of reviews
The Westin Jersey City Newport is a highly recommended hotel for travelers looking for a convenient location with spectacular views of the New York skyline. The rooms are spacious, comfortable and clean with good storage space, lighting and air conditioning. The hotel staff is extremely helpful and professional, going above and beyond to accommodate guests' needs. The hotel's cleanliness is highly praised with guests noticing the overall cleanliness of the hotel. The heavenly beds are a highlight for many, ensuring a good night's sleep for all guests. However, there are some issues with parking and unloading cars, as well as some issues with the WiFi and noise from neighboring rooms. Despite this, many guests are looking forward to revisiting soon and trying out one of the suites. Overall, The Westin Jersey City Newport is a great choice for those looking to stay in Jersey City.
Categories
4 Star
Luxury
Sustainability Journey
$
+3
Info
Summary of reviews
Hyatt House Jersey City boasts an unbeatable location with incredible views of the Manhattan skyline, close to public transportation and restaurants. Despite some negative comments, the breakfast generally receives positive feedback with a great variety of food and drinks available, but some issues with cleanliness and management need to be addressed. The hotel offers guests clean and spacious rooms with comfortable beds and modern decor with areas of minor wear and tear. Most guests found their rooms to be well-maintained and overall cleanliness of the hotel was positively reviewed. The staff is friendly, welcoming and helpful with excellent customer service, though some reviews note housekeeping and maintenance staff could be more attentive. Hyatt House Jersey City is an ideal environment to stay with your family with spacious rooms and accommodating staff but some limitations with the breakfast and restaurant options. The beds are described as very comfortable, making for a great night's sleep. Overall, Hyatt House Jersey City offers a clean and comfortable stay with friendly and accommodating staff, in a convenient and picturesque location.
Categories
Luxury
4 Star
Sustainability Journey
From $204
$
Info
Summary of reviews
The Hyatt Regency Jersey City on the Hudson is highly regarded for its outstanding location. Nestled right on the Hudson River, the hotel boasts breathtaking views of the Manhattan skyline and provides an extraordinarily convenient access point to New York City via the PATH train station, located just steps away from the property. Visitors commend the ease of reaching Manhattan, mentioning its close proximity to landmarks like the World Trade Center. The hotel is situated in a vibrant, safe and clean neighborhood teeming with diverse restaurants, cafes and shops, enhancing the overall guest experience.
Breakfast at the hotel has earned mixed feedback. Positive reviews emphasize the breakfast’s variety and superior quality, describing it as wonderful, excellent and diverse with commendable service and a rich buffet. However, the steep price of $40 per person has deterred some guests, leading to criticisms on its value and affordability.
Dinner at the hotel’s restaurant also receives mixed reviews. Guests appreciate the fine food and great service, especially noting the courteous staff and impressive nighttime views. Yet, some faced limited dinner choices and occasional closures of the restaurant during dinner hours. The bar offers a satisfactory alternative for evening meals with favorable mentions of items like wings and fries, though bar service quality varied.
The hotel rooms at the Hyatt Regency Jersey City on the Hudson generally delight guests with their spaciousness, comfort and stunning views of Manhattan and the Hudson River. Amenities such as daily housekeeping, mini fridges and room service are well-received. However, reports of cleanliness issues, dated decor and occasional maintenance problems do arise. Positive interactions with prompt and helpful hotel staff generally mitigate these drawbacks.
Cleanliness at the hotel receives varied reviews. Many guests find their rooms impeccably clean and well-maintained and any issues reported are typically resolved quickly with room replacements. However, inconsistencies exist with some reviews mentioning dirty carpets and outdated furnishings.
The hotel staff are widely praised for their professionalism and friendliness. Guests frequently highlight the front desk’s efficiency, the accommodating nature of the team and the courteous service from room and bar staff. Instances of unhelpful or rude personnel are rare, underscoring the generally high level of hospitality experienced by most guests.
The reliable and complimentary Wi-Fi service at the Hyatt Regency Jersey City on the Hudson is appreciated by guests, although minor connectivity issues in certain areas of the hotel are occasionally noted. The gym, described as adequate and useful with a variety of equipment, provides a satisfactory workout experience despite its basic size.
The pool facility elicits mixed reactions. While it is a popular feature for families, cleanliness concerns are raised with reports of dirty water and debris. The pool’s small and crowded nature can detract from the experience.
For families, the hotel offers a comfortable and friendly environment with a range of amenities, including a play area for kids. Despite occasional noise from partygoers, the family-oriented atmosphere and scenic views make it a favored choice for family stays.
Nightlife enthusiasts will find a lively area around the hotel with numerous dining and entertainment options. However, the noise from local parties, coupled with issues of window closure, can be disruptive for some guests.
The beds in the hotel receive mixed reviews with many guests finding them comfortable and conducive to a good night's sleep. However, there are complaints about worn-out and uncomfortable mattresses, highlighting a need for consistency in bedding quality.
Despite its four-star rating, some guests feel the hotel falls short of expectations in terms of facilities and service standards, noting signs of wear and delays in room cleaning. Nonetheless, the Hyatt name still offers a reliable and generally high-quality experience.
Overall, the Hyatt Regency Jersey City on the Hudson offers an excellent location, friendly staff and spacious rooms with stunning views, making it a top choice for visitors, though some aspects like breakfast pricing, room consistency and noise levels could see improvement.
Breakfast at the hotel has earned mixed feedback. Positive reviews emphasize the breakfast’s variety and superior quality, describing it as wonderful, excellent and diverse with commendable service and a rich buffet. However, the steep price of $40 per person has deterred some guests, leading to criticisms on its value and affordability.
Dinner at the hotel’s restaurant also receives mixed reviews. Guests appreciate the fine food and great service, especially noting the courteous staff and impressive nighttime views. Yet, some faced limited dinner choices and occasional closures of the restaurant during dinner hours. The bar offers a satisfactory alternative for evening meals with favorable mentions of items like wings and fries, though bar service quality varied.
The hotel rooms at the Hyatt Regency Jersey City on the Hudson generally delight guests with their spaciousness, comfort and stunning views of Manhattan and the Hudson River. Amenities such as daily housekeeping, mini fridges and room service are well-received. However, reports of cleanliness issues, dated decor and occasional maintenance problems do arise. Positive interactions with prompt and helpful hotel staff generally mitigate these drawbacks.
Cleanliness at the hotel receives varied reviews. Many guests find their rooms impeccably clean and well-maintained and any issues reported are typically resolved quickly with room replacements. However, inconsistencies exist with some reviews mentioning dirty carpets and outdated furnishings.
The hotel staff are widely praised for their professionalism and friendliness. Guests frequently highlight the front desk’s efficiency, the accommodating nature of the team and the courteous service from room and bar staff. Instances of unhelpful or rude personnel are rare, underscoring the generally high level of hospitality experienced by most guests.
The reliable and complimentary Wi-Fi service at the Hyatt Regency Jersey City on the Hudson is appreciated by guests, although minor connectivity issues in certain areas of the hotel are occasionally noted. The gym, described as adequate and useful with a variety of equipment, provides a satisfactory workout experience despite its basic size.
The pool facility elicits mixed reactions. While it is a popular feature for families, cleanliness concerns are raised with reports of dirty water and debris. The pool’s small and crowded nature can detract from the experience.
For families, the hotel offers a comfortable and friendly environment with a range of amenities, including a play area for kids. Despite occasional noise from partygoers, the family-oriented atmosphere and scenic views make it a favored choice for family stays.
Nightlife enthusiasts will find a lively area around the hotel with numerous dining and entertainment options. However, the noise from local parties, coupled with issues of window closure, can be disruptive for some guests.
The beds in the hotel receive mixed reviews with many guests finding them comfortable and conducive to a good night's sleep. However, there are complaints about worn-out and uncomfortable mattresses, highlighting a need for consistency in bedding quality.
Despite its four-star rating, some guests feel the hotel falls short of expectations in terms of facilities and service standards, noting signs of wear and delays in room cleaning. Nonetheless, the Hyatt name still offers a reliable and generally high-quality experience.
Overall, the Hyatt Regency Jersey City on the Hudson offers an excellent location, friendly staff and spacious rooms with stunning views, making it a top choice for visitors, though some aspects like breakfast pricing, room consistency and noise levels could see improvement.
Categories
4 Star
Luxury
Family
$
+2
Info
Summary of reviews
The W Hoboken is a fantastic four-star hotel with a beautiful and great location that provides a stunning view of Manhattan. The hotel is perfect for a girls' getaway or a romantic stay with walking proximity to coffee shops, restaurants and more. The rooms are comfortable, attractive and well-maintained, although some guests have reported small and basic rooms with average furnishings that could use an upgrade. However, the hotel is very clean with immaculate rooms and a commitment to cleanliness that guests appreciate. The staff is friendly, welcoming and professional with Maxine and Kelly at the front desk noted for their exceptional service. While there may be some minor faults, the hotel is generally very good and definitely worth considering for your next trip to the area.
Categories
4 Star
Luxury
Sustainability Journey
$
+6
Info
Categories
Luxury
4 Star
Pool
Indoor Pool
Outdoor Pool
Sonder by Marriott Bonvoy Battery Park Apartments Financial District15.8 mi from Springfield
Aparthotel in New York NY
8.5
Very Good$
+7
Info
Summary of reviews
Sonder by Marriott Bonvoy Battery Park Apartments Financial District is perfect for travelers seeking a spacious and comfortable apartment in a great location. The hotel is situated in the Financial District, providing easy access to various subway stations, ferry ports and popular tourist attractions. Guests praise the friendly, helpful and efficient staff, well-equipped kitchens, laundry facilities, clean modern rooms with comfortable beds and plenty of storage space. Some minor wear and tear may be present and charges for extra services may not suit everyone. The lack of daily cleaning might also be an issue for some, but guests can request it for a fee. The staff received mixed reviews, but the majority of comments were positive. The hotel's wifi connection is stable, strong and high-speed and guests appreciate the constant communication and efficiency of the Sonder by Marriott Bonvoy Battery Park Apartments Financial District app. The beds have received mixed reviews with some guests suggesting the mattresses need improvement. Nonetheless, many guests praise the comfortable beds and clean, well-equipped rooms. The rooftop pool and terrace offer stunning views of the Hudson River and are popular with guests, even in the winter. Overall, Sonder by Marriott Bonvoy Battery Park Apartments Financial District is highly recommended for travelers looking for a clean, comfortable apartment and excellent views.
Categories
Luxury
4 Star
Free Wi-Fi
$
+9
Info
Summary of reviews
The New York Marriott Downtown is a highly recommended hotel for its prime location in the Financial District, making it a convenient base for exploring the city's major landmarks and attractions. Guests have praised the spacious and clean rooms with breathtaking views, comfortable beds and modern bathrooms. The staff is friendly and accommodating, ensuring a pleasurable stay. While some guests had issues with the limited breakfast options and high price, others enjoyed the food quality at Bill's restaurant. The hotel's cleanliness is impeccable with top-notch cleaning service and friendly staff. The wifi policy received mixed reviews, but some guests found ways to access free or discounted wifi. The hotel offers good facilities and services, such as a well-equipped gym and ample outlets for charging electronic devices. The hotel is also accessible for travelers with disabilities with spacious rooms and a central location. Overall, the New York Marriott Downtown is a wonderful hotel with great amenities and a convenient location.
Categories
4 Star
Luxury
Parking
$
+7
Info
Summary of reviews
The Washington hotel is a great choice for travelers looking for a convenient and comfortable stay in downtown Manhattan. Its location next to the One World Trade Center and close proximity to popular attractions is a major selling point with many guests praising the hotel's stylish decor and clean and comfortable rooms. While the complimentary continental breakfast could use some improvements, it is still a decent offering for a mid-range hotel. The beds have received rave reviews from guests with many describing them as extremely comfortable. The staff is friendly and helpful with some guests even receiving special accommodations. While the hotel may not be considered a true four-star hotel, it provides a great value for its price and guests say they would gladly come back again. Overall, The Washington provides a clean and comfortable stay in a great location with friendly staff ready to assist with any needs.
Categories
4 Star
Luxury
Skyscraper
$
+7
Info
Summary of reviews
World Center Hotel is a highly recommended place to stay while in Manhattan. The hotel has an excellent location that is safe and convenient for exploring the city with landmarks and attractions like Wall Street, Liberty Island and the Brooklyn Bridge close by. The rooms are modern, clean, comfortable and come with lovely views. The staff is friendly, professional and accommodating with outstanding levels of customer service. The hotel offers free coffee, tea and drinks in the lobby and a business center for early arrivals or for hanging out after checking out. Though the hotel does not provide breakfast, there are nearby dining options and a microwave is available in every room. However, the hotel's wi-fi quality can be an issue. The hotel is also accessible to disabled individuals with convenient elevator access and a room specifically designed for disabled individuals. Overall, guests appreciate the value and amenities offered by World Center Hotel and would highly recommend it to anyone staying in Manhattan.
Categories
4 Star
Luxury
Business
Club Quarters Hotel World Trade Center, New York15.8 mi from Springfield
Hotel in New York NY
8.4
Very GoodFrom $236
$
+9
Info
Summary of reviews
The Club Quarters Hotel World Trade Center in New York is a great choice for anyone looking for a centrally located hotel with easy access to numerous subway options. The hotel offers stunning views of the skyline and excellent proximity to the World Trade Center, Wall Street, Pier to Statue of Liberty and Ellis Island, making it an ideal base for exploring downtown. Despite not offering breakfast, the hotel provides complimentary coffee, tea and water which guests appreciate. The rooms are clean, comfortable and modern with comfortable beds and ample storage space. The staff are friendly, professional and accommodating, contributing to a pleasant and memorable stay. While some guests experienced issues with Wi-Fi, the hotel is generally reliable. The hotel is also family-friendly with spacious rooms and comfortable bedding, making it a great choice for families or groups of friends. While some guests felt that the hotel was a bit overpriced, most found the price reasonable for New York City. Overall, the Club Quarters Hotel World Trade Center offers excellent service, great value and a central location, earning its well-deserved four-star rating.
Categories
4 Star
Luxury
Family
The Cloud One New York-Downtown, by the Motel One Group15.9 mi from Springfield
Hotel in New York NY
8.7
Very Good$
+3
Info
Summary of reviews
The Cloud One New York-Downtown, by the Motel One Group, stands out for its exceptional location and superb value for money, making it a top choice for both business travelers and tourists. Nestled right next to the World Trade Center and the 9/11 Memorial, the hotel offers stunning views and unparalleled access to key landmarks such as the Statue of Liberty, Brooklyn Bridge, Battery Park and Wall Street. The convenient access to multiple subway lines and the peaceful Financial District setting further enhance its appeal, providing a spacious and serene retreat amidst the bustling city.
Guests praise the hotel for its cleanliness and modern amenities. The rooms are described as cozy, comfortable and well-maintained, offering incredible views of the One World Trade Center and the Hudson River. While some note that the rooms are on the smaller side, especially given New York City's standard, they are appreciated for their functional and aesthetically pleasing interiors. The beds, in particular, receive high marks for comfort, likened to sleeping on a cloud.
Despite being seen as somewhat pricey, the breakfast is well-received for its quality and variety, meeting European standards with a rich selection of options, including gluten-free and vegan choices. Special mention is given to the friendly and helpful breakfast staff. The 6th-floor bar and lounge are also favorites among guests for their charming atmosphere, great views and superb service, although the limited dining options and the absence of a comprehensive dinner menu are noted as drawbacks.
In terms of service, the staff at The Cloud One New York-Downtown receives high praise for their friendliness, professionalism and willingness to go above and beyond to ensure a pleasant stay. Specific staff members are often highlighted for their exceptional service, contributing significantly to a welcoming atmosphere.
Free Wi-Fi access at the hotel has mixed reviews. While some guests describe it as reliable and fast in certain areas like the lobby, others report connectivity issues and instability in their rooms.
The hotel is also lauded for being dog-friendly, making it an excellent choice for pet owners. Guest experiences with pets are generally positive, further elevated by the hotel's accommodating nature and friendly staff.
Although some guests mention that the hotel’s amenities fall short of what is typically expected in a 4-star establishment, particularly the absence of in-room phones and free drinking water, the overall sentiment is that The Cloud One New York-Downtown offers a superb experience. With its prime location, cleanliness, excellent service and pet-friendly policies, it delivers a fantastic value for money and ensures a comfortable and enjoyable stay in New York City.
Guests praise the hotel for its cleanliness and modern amenities. The rooms are described as cozy, comfortable and well-maintained, offering incredible views of the One World Trade Center and the Hudson River. While some note that the rooms are on the smaller side, especially given New York City's standard, they are appreciated for their functional and aesthetically pleasing interiors. The beds, in particular, receive high marks for comfort, likened to sleeping on a cloud.
Despite being seen as somewhat pricey, the breakfast is well-received for its quality and variety, meeting European standards with a rich selection of options, including gluten-free and vegan choices. Special mention is given to the friendly and helpful breakfast staff. The 6th-floor bar and lounge are also favorites among guests for their charming atmosphere, great views and superb service, although the limited dining options and the absence of a comprehensive dinner menu are noted as drawbacks.
In terms of service, the staff at The Cloud One New York-Downtown receives high praise for their friendliness, professionalism and willingness to go above and beyond to ensure a pleasant stay. Specific staff members are often highlighted for their exceptional service, contributing significantly to a welcoming atmosphere.
Free Wi-Fi access at the hotel has mixed reviews. While some guests describe it as reliable and fast in certain areas like the lobby, others report connectivity issues and instability in their rooms.
The hotel is also lauded for being dog-friendly, making it an excellent choice for pet owners. Guest experiences with pets are generally positive, further elevated by the hotel's accommodating nature and friendly staff.
Although some guests mention that the hotel’s amenities fall short of what is typically expected in a 4-star establishment, particularly the absence of in-room phones and free drinking water, the overall sentiment is that The Cloud One New York-Downtown offers a superb experience. With its prime location, cleanliness, excellent service and pet-friendly policies, it delivers a fantastic value for money and ensures a comfortable and enjoyable stay in New York City.
Categories
4 Star
Luxury
Dog Friendly
Categories
2
Map