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Summary of reviewsElephant Lake Hotel offers a charming and comfortable stay with several standout features that guests appreciate, ensuring a memorable visit to the vibrant town of St. Lucia. The hotel's enviable location on the main street facilitates easy access to local shops, restaurants, and attractions, while providing a serene setting near the river where guests might glimpse hippos in the garden. The cleanliness of the hotel is highly commended, with well-maintained facilities including the inviting pool and garden contributing to a relaxing environment.
The breakfast experience is widely praised for its variety and delightful offerings, supported by a friendly staff that enhances the overall welcoming atmosphere. Although a few guests suggest improvements in breakfast variety and organization, the positive aspects frequently dominate. The rooms are noted for their spaciousness, modern amenities, and cleanliness, with picturesque views from the estuary side contributing to the charm. While some guests mention minor inconveniences like the lack of sound insulation and certain room amenities, overall comfort and tidiness prevail.
Guests consistently applaud the cheerful and attentive staff, who are frequently mentioned by name for their exceptional service and local expertise, creating a hospitable environment. The management and cleaning staff are particularly noted for maintaining the high standard of cleanliness and comfort, though minor issues with towels and room amenities are occasionally mentioned. The hotel pool is a highlight, offering clean and pleasant surroundings where guests can occasionally witness the extraordinary sight of visiting hippos, enhancing the unique experience.
However, the limited and weak Wi-Fi connectivity emerges as a common area for improvement, primarily accessible only in the bar and reception areas. Addressing this issue could significantly enhance the overall experience. Despite mixed reviews about the beds—with some finding them extremely comfortable and others noting issues with joined twin beds—the overall consensus is one of general comfort, bolstered by the attentive service.
Elephant Lake Hotel combines an excellent location, outstanding cleanliness, and amiable staff to provide a wonderful setting for guests exploring St. Lucia and its natural allure. Whether lounging by the pool, enjoying the breakfast, or taking in the scenic views, the hotel largely succeeds in offering a satisfying and pleasant stay. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotels in natural settings sometimes implement eco-friendly practices to protect the environment. Its proximity to the Elephant Lake suggests a focus on wildlife and conservation.
Hotel with Swimming Pool
The hotel features a swimming pool. Guests can enjoy a relaxing swim and poolside lounging during their stay.
Outdoor Pool
Hotel with Free Wi-Fi
Located in St Lucia, this hotel offers complimentary Wi-Fi. Guests can enjoy the natural surroundings while staying connected.
Hotel with Parking
This hotel offers convenient on-site parking for guests. As a hotel, it is more likely to have better parking facilities compared to smaller apartments or chalets.
Accessible Hotel
Elephant Lake Hotel is noted as having wheelchair access to common/public areas and grab bars near the toilet.
4-Star Hotel
Located on the shores of the St Lucia Estuary, this hotel features a bar leading onto a viewing deck where hippos can be spotted. The pool area is beautiful and within walking distance of restaurants.
Family Friendly Hotel
Business Hotel
Hotel with Outdoor Pool
Room Types
King Room with BalconyThese air-conditioned rooms have a balcony or patio, safety deposit box, tea-and-coffee making facilities, satellite TV and en-suite bathroom with shower and complimentary toiletries.
King Room with PatioThis air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Twin Room - Interleading This air-conditioned twin room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 2 beds.
King Room - InterleadingThis air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit has 1 bed.
Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 2 beds.
Guest Reviews
7.5
Good
Location
Elephant Lake Hotel boasts an enviable position in a central area, offering guests an ideal base to explore the vibrant town of St. Lucia. Situated on the main street, the hotel grants easy access to an array of shops, restaurants, and attractions, making it convenient for visitors to experience everything the locality has to offer. The surroundings are not just lively but also safe and peaceful, allowing guests to enjoy leisurely strolls any time of the day.
The hotel is nestled near the river, where guests might be lucky enough to witness the charming sight of hippopotamuses visiting the garden. This proximity to nature enhances the serene atmosphere of the property and provides an alluring backdrop for relaxation.
Cleanliness is one of the key attributes of Elephant Lake Hotel, garnering appreciation from guests who find the place spotless and well-maintained. Additionally, the establishment's pool and garden offer refreshing retreats in a beautifully kept environment, contributing to a memorable stay.
Guests repeatedly emphasize the hotel’s outstanding location, praising its strategic position that grants access to nearby dining venues, including lively spots on McKenzie Street. The friendly staff complement this great location with their excellent service, ensuring a welcoming atmosphere that matches the hotel’s scenic surroundings. Whether it’s enjoying a delightful breakfast or marveling at playful monkeys in the vicinity, visitors have found their experiences at Elephant Lake Hotel enhanced by its perfect setting.
Breakfast
Elephant Lake Hotel offers a breakfast experience that largely delights its guests. Many visitors praise the breakfast buffet for being not only hearty and abundant but also delicious and well-prepared. The supportive and friendly staff further enhance the morning dining experience for most guests, contributing to the overall welcoming atmosphere of the hotel. The establishment is commended for maintaining cleanliness, with several guests highlighting breakfast as a key highlight of their stay.
While the breakfast often receives high marks for variety and execution, some guests note areas for improvement. A few have pointed out instances of limited options and the desire for more vegetarian offerings. Others suggest introducing more exciting breakfast dishes, such as Eggs Benedict or avocado toast, to elevate the experience. Additionally, occasional comments about the organization of the buffet and specific issues, like lack of butter for toast, were mentioned. Overall, however, guests typically find the breakfast at Elephant Lake Hotel to be a satisfying start to their day, complementing the hotel's serene setting and accommodating service.
Rooms
Elephant Lake Hotel offers rooms that are consistently praised for their cleanliness and comfort. Guests have found the rooms to be modern and well-equipped with everything necessary for a pleasant stay, although some have mentioned the lack of conveniences like bar fridges, hair dryers, and irons. The rooms on the estuary side are particularly favored for their perfect views, adding a scenic touch to the stay. Despite the hotel being a bit dated with occasional notices of mold and outdated elements like the TV screens, the spaciousness of the rooms generally compensates for these shortcomings. The beds are comfortable, though couples may find the joined single beds somewhat inconvenient. The lack of sound insulation from the hallway can be a concern for light sleepers. Additionally, the hotel layout can make some rooms a bit of a trek to reach. On the whole, for guests seeking a clean and comfortable stay with large rooms and picturesque views, Elephant Lake Hotel presents a reasonable option, despite some areas needing renovation.
Beds
Elephant Lake Hotel receives mixed reviews regarding its beds, with a notable emphasis on comfort from several guests. Many praise the hotel for its extremely comfortable beds and pillows, which contribute to a restful night's sleep. The spacious rooms further enhance the feeling of relaxation and comfort. However, some guests report issues with the beds, describing them as either too hard or uncomfortable. A few guests mention that the beds could be improved, particularly when it comes to arrangements where twin beds are joined to form a king, which can impede comfort as the beds tend to move. Additionally, there are occasional remarks about older beds and the discomfort of feeling bed springs. Despite these concerns, the consensus leans towards a generally pleasant sleeping experience, supported by attentive and neat staff.
Cleanliness
Nestled in a prime location, Elephant Lake Hotel consistently impresses with its outstanding focus on cleanliness. Guests praise the very clean and comfortable rooms, complemented by neat and inviting facilities throughout the hotel. The pool and overall property maintain a high standard of tidiness, making the stay both refreshing and relaxing. While the hotel retains a certain old-fashioned charm, especially with its traditional key system, the exceptional cleanliness ensures a welcoming atmosphere. Despite minor setbacks such as issues with towels and room amenities, the diligent cleaning staff receive high marks for their meticulous efforts. The hotel provides a tranquil stay, ensuring that cleanliness and comfort remain top priorities, even if there are areas that could benefit from further enhancements.
Staff
Elephant Lake Hotel seems to be a haven for travelers seeking exceptional service and hospitality. Across numerous reviews, guests consistently praise the cheerful, friendly, and accommodating nature of the staff. From the reception desk to the dining room, the personnel radiate warmth and are often cited for their willingness to go above and beyond to ensure visitors have a pleasant stay. The cleaning staff is noted for maintaining immaculate facilities, while the kitchen staff impresses with their courteous and accommodating service. Names like Nodumiso, Henrietta, and Bongi emerge with commendations for their pleasant and helpful demeanor, particularly the gentlemen at reception who are recognized for their local expertise concerning area attractions and activities.
The management team, as well as other staff members, receive high marks for their professionalism and friendliness, contributing to an overall atmosphere of comfort and assistance. Notwithstanding a few isolated incidents of unfavorable service, notably in the restaurant and reception during the mornings, the majority of feedback underscores an overwhelming sense of hospitality that enhances the hotel’s fantastic location and good breakfast offerings, ensuring guests have a memorable experience. Whether it’s a helping hand or simply a friendly greeting, Elephant Lake Hotel’s staff excels in fostering an inviting environment that guests deeply appreciate.
Wi-Fi
At Elephant Lake Hotel, guests have noted that while the location and the cleanliness of the rooms are commendable, the Wi-Fi service leaves much to be desired. The Wi-Fi is primarily accessible in the bar and reception areas, although it is described as weak and slow. This limited availability means that connectivity in private rooms is virtually non-existent, with guests only discovering this limitation upon inquiry. For those relying on internet access, this has resulted in the inconvenience of seeking alternative venues like local restaurants for better connectivity. Enhancing the Wi-Fi service could significantly improve the overall guest experience at this otherwise well-situated hotel.
Pool
Elephant Lake Hotel boasts a pool that is a standout feature for many guests. The pool is described as clean, sufficiently large, and well-maintained, providing an enjoyable experience. The hotel's fantastic location offers easy access to the pool, making it a convenient amenity for guests, especially those whose rooms are near it. One of the unique and extraordinary experiences mentioned is the opportunity to witness hippos coming to the pool to drink, which serves as a thrilling highlight for visitors. The pool area is complemented by a nice view and garden surroundings, adding to the allure. While some guests noted occasional crowding and minor cleanliness issues, overall, the pool is well-regarded and contributes positively to the guest experience. The friendly staff further enhances the atmosphere, making the pool an integral part of a pleasant stay at Elephant Lake Hotel.
Yes, Elephant Lake Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Elephant Lake Hotel.
No, Elephant Lake Hotel doesn't allow dogs.
Yes, parking facilities are available at Elephant Lake Hotel.