Britannia Hotel Wigan
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Summary of reviewsBritannia Hotel Wigan enjoys praise for its strategic location just off the M6 motorway, providing easy access to nearby facilities, surrounding towns, and even as a base for journeys further afield. Despite its proximity to major roadways, the hotel maintains a serene and quiet environment, ideal for relaxation after a day of travel.
The hotel offers spacious and clean rooms, many recently refurbished, contributing to a fresh and inviting atmosphere. Guests appreciate the pet-friendly accommodations, noting the cleanliness and well-maintained facilities. While some find the decor slightly dated, the overall comfort and quietude of the rooms are well-received, enhancing guests' overall satisfaction.
Cleanliness is a standout feature, with spotlessly clean rooms and bathrooms frequently mentioned. The hotel environment is welcoming and tidy, thanks to the excellent staff who are consistently helpful and friendly. Guests frequently highlight staff members like Jess and Lily for their exceptional customer service, which enhances the welcoming atmosphere of the hotel.
Breakfast receives mixed reviews; guests appreciate made-to-order options and the quality of food, but suggest improvements in variety and facilities. Maintaining comfort, such as the room's temperature and breakfast room environment, could further enhance the breakfast experience.
The free WiFi poses challenges, with guests finding connectivity inconsistent and the additional charge of £7 per day unexpected. Improvements in this area could significantly impact guest satisfaction.
Overall, Britannia Hotel Wigan offers a convenient and comfortable stay, driven by its excellent location and welcoming environment. With enhanced WiFi services and breakfast options, the hotel could further elevate the guest experience.
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The hotel offers spacious and clean rooms, many recently refurbished, contributing to a fresh and inviting atmosphere. Guests appreciate the pet-friendly accommodations, noting the cleanliness and well-maintained facilities. While some find the decor slightly dated, the overall comfort and quietude of the rooms are well-received, enhancing guests' overall satisfaction.
Cleanliness is a standout feature, with spotlessly clean rooms and bathrooms frequently mentioned. The hotel environment is welcoming and tidy, thanks to the excellent staff who are consistently helpful and friendly. Guests frequently highlight staff members like Jess and Lily for their exceptional customer service, which enhances the welcoming atmosphere of the hotel.
Breakfast receives mixed reviews; guests appreciate made-to-order options and the quality of food, but suggest improvements in variety and facilities. Maintaining comfort, such as the room's temperature and breakfast room environment, could further enhance the breakfast experience.
The free WiFi poses challenges, with guests finding connectivity inconsistent and the additional charge of £7 per day unexpected. Improvements in this area could significantly impact guest satisfaction.
Overall, Britannia Hotel Wigan offers a convenient and comfortable stay, driven by its excellent location and welcoming environment. With enhanced WiFi services and breakfast options, the hotel could further elevate the guest experience.
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Guest Reviews
Situated in a convenient spot just off the M6 motorway, Britannia Hotel Wigan is praised for its strategic location catering to diverse guest needs. Its accessibility from the motorway makes it a prime choice for travelers seeking ease of access to nearby facilities, hospitals like Wrightington Hospital, and surrounding towns including Standish. Guests appreciate the quiet surroundings despite being close to major roadways, offering a serene retreat after a day of travel. The hotel's location is particularly advantageous for those looking to visit friends or attend appointments nearby, making it an ideal base for various activities. Though some mention it is slightly distant from the heart of Wigan, others find it perfectly positioned for journeys further afield, such as trips to Scotland. Overall, the location, combined with clean and comfortable accommodations, presents a strong appeal for visitors seeking both convenience and tranquility.
Guests at the Britannia Hotel Wigan have shared varied experiences regarding breakfast. On the positive side, many found the breakfast to be good, with reports of made-to-order options when the hotel wasn't busy, providing guests a personalized touch. However, it seems the breakfast setup could benefit from some improvements, with several remarks about limited variety and the odd arrangement. Service speed was occasionally noted as slow, contributing to a less-than-ideal breakfast experience. Complaints about the breakfast finishing early at 9:30 a.m. and the lack of continental options were common, and some felt that there was insufficient time for guests with disabilities to enjoy the meal comfortably. Additionally, the breakfast room's cold environment and issues with the juice machine were pointed out as areas needing enhancement. While some guests appreciated the quality, others felt the offerings fell short of their expectations, suggesting that more variety and better facilities would greatly improve the experience.
Britannia Hotel Wigan offers an inviting experience with its spacious and clean rooms that cater well to guests' comfort. Many of the rooms have recently undergone refurbishment, adding a fresh and modern feel to the surroundings. Travelers can enjoy the peace and quiet of the pet-friendly accommodations, complemented by the warmth and coziness that persists even with the windows open through the night. While some guests find the rooms a tad warm, the cleanliness and spaciousness seem to overwhelmingly enhance the comfort and relaxation during their stay. Moreover, excellent facilities support a comfortable experience, with well-maintained amenities and a welcoming atmosphere. Despite a few mentions of dated decor and smaller double beds, the overall comfort and quietude of the rooms make them quite appealing to guests. The hotel's reception and public areas also contribute positively to the overall experience, adding to the sense of value and enjoyment of staying at Britannia Hotel Wigan.
Travelers staying at Britannia Hotel Wigan have shared varied impressions about the beds provided during their visits. A significant number found the mattresses to be comfortable, contributing to a restful night's sleep. Guests appreciated the quiet environment, which complemented the comfort provided by the beds. However, some noted that the pillows were quite hard, which detracted from the overall sleeping experience. While the beds generally received positive remarks for their comfort, a few guests mentioned that they found the mattresses too hard for their liking, affecting their overall rest. Coupled with firm pillows, this was a concern for some visitors. Despite the occasional critique, the cleanliness of the bedding was consistently praised, adding to the overall experience for those staying at the hotel.
Britannia Hotel Wigan offers guests spacious, pet-friendly rooms that are consistently praised for their cleanliness. Many visitors have found the hotel to be spotlessly clean, with particular appreciation for the spotless bathrooms and airy, comfortable beds. The hotel is also noted for its newly reopened and well-maintained facilities. Guests frequently commend the hotel for its good location, providing convenient access to local amenities and the motorway. The friendly and excellent staff further contribute to the welcoming environment. Overall, Britannia Hotel Wigan is recognized for its commitment to maintaining a clean and tidy establishment, offering good value in a pleasant setting.
Situated in the bustling town of Wigan, the Britannia Hotel has garnered attention largely due to its remarkable staff. Known for being consistently helpful and friendly, the staff at this hotel leave a lasting impression on guests. Whether it's the courteous assistance of Jack or the warm welcome provided by Jess, visitors frequently highlight the attentive and accommodating service. Receptionists like Jess and Lily are particularly noted for their outstanding customer skills and willingness to go the extra mile, such as finding guests the nearest room to the entrance.
The hotel’s management, with Nick often mentioned for his cool demeanor, ensures that the atmosphere remains inviting. Public areas, including reception, are described as pleasant, adding to the overall welcoming experience. Guests repeatedly commend the staff for their accommodating nature, with some members like Helen praised for their friendliness and readiness to assist.
Despite isolated incidents where receptionists struggled with technical tasks, the general consensus suggests that the staff's positive attitude and customer service excellence overshadow any minor hiccups. Even during breakfast, the amiable demeanor continues, with guests appreciating the lovely interactions with the breakfast team and chef. Overall, the Britannia Hotel Wigan stands out due to a staff committed to making every guest feel welcomed and valued throughout their stay.
The reviews for the WiFi at Britannia Hotel Wigan present a mixed picture. While some guests found the WiFi to be good, others highlighted significant issues with the connectivity, describing it as weak and not usable. There were also mentions of poor reception and instances where the WiFi didn't work at all. Some guests were dissatisfied with the extra charge of £7 per day, expressing surprise at paying for WiFi access, especially in a UK hotel setting. There were also specific complaints about the lack of internet access in certain rooms, which some guests found frustrating. Overall, the WiFi service seems to have room for improvement to meet the varied expectations of guests.
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Location
Breakfast
Rooms
Beds
Cleanliness
Staff
The hotel’s management, with Nick often mentioned for his cool demeanor, ensures that the atmosphere remains inviting. Public areas, including reception, are described as pleasant, adding to the overall welcoming experience. Guests repeatedly commend the staff for their accommodating nature, with some members like Helen praised for their friendliness and readiness to assist.
Despite isolated incidents where receptionists struggled with technical tasks, the general consensus suggests that the staff's positive attitude and customer service excellence overshadow any minor hiccups. Even during breakfast, the amiable demeanor continues, with guests appreciating the lovely interactions with the breakfast team and chef. Overall, the Britannia Hotel Wigan stands out due to a staff committed to making every guest feel welcomed and valued throughout their stay.
Wi-Fi
Yes, Britannia Hotel Wigan has pool(s) that belong to one or more of the following categories: Pool Lap Lanes.
No, a spa isn't available at Britannia Hotel Wigan.
Yes, Britannia Hotel Wigan welcomes dogs.
No, parking facilities aren't available at Britannia Hotel Wigan.
No, Britannia Hotel Wigan doesn't have a gym.
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