Royal Hotel

Stornoway 58.21051300, -6.38870100 , Cromwell St (Show on Map)
8.2
Very Good


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Summary of reviewsThe Royal Hotel in Stornoway stands out for its optimal location, outstanding dining experiences, commendable rooms and exceptionally clean premises. Situated centrally, near shops, bars, restaurants and key landmarks like the harbour and Castle Lews, it provides convenience and superb views that enhance the stay. The setting by the marina further adds to the hotel's appeal, praised as picturesque and convenient for exploring the area and catching the ferry.

The breakfast at the Royal Hotel is a significant highlight. Guests appreciate the extensive variety and quality, starting early to cater to early risers with options ranging from continental to full Scottish breakfasts. The breakfast service is consistently noted for its freshness, taste and the friendly, professional demeanor of the staff. Despite occasional criticisms regarding value, the general consensus positions breakfast as a standout feature.

Dinner services at the hotel receive high acclaim with two dining options: an upscale restaurant and a casual pub-level eatery. Guests frequently describe the food as excellent, particularly highlighting the seafood and evening dishes. The Boatyard Restaurant also garners praise. Although some found the dinner prices on the higher side, the exceptional taste and quality justify the costs. Swift and friendly service further enhances the dining experience, making the hotel’s culinary offerings highly recommended.

The rooms at the Royal Hotel are noted for their cleanliness, comfort and charm. Many offer stunning views of Lews Castle and the harbour. Despite variations in room size and occasional remarks on dated decor, rooms are generally described as spotless, well-maintained and cozy with comfortable beds contributing significantly to guest satisfaction.

Cleanliness extends beyond the rooms with the entire hotel maintaining high standards. Airy and fresh environments are frequently mentioned, complemented by a friendly atmosphere and a nice bar. Bathrooms, though occasionally cramped, are also praised for their cleanliness.

The staff at the Royal Hotel receive consistent praise for their friendliness, helpfulness and professional conduct. Guests appreciate the warm, welcoming nature of the team with specific mentions of individuals enhancing the personal touch. The efficient and approachable demeanor of both front desk and restaurant staff markedly enrich the guest experience.

Parking at the hotel is convenient with a private car park appreciated for its safety and accessibility. However, challenges arise due to limited spaces, which can make parking difficult at times. Despite these minor issues, the secure and free parking is seen as a positive feature.

Overall, the Royal Hotel offers an excellent experience, characterized by its prime location, superb dining, clean and comfortable rooms and reliable, friendly staff. It strikes a commendable balance between value for money and quality, making it a preferred choice for visitors to Stornoway.
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Dog Friendly Hotel
The Royal Hotel welcomes dogs with prior notice and at the manager's discretion, offering a dog bed, bowls, and a treat. Guide and assistance dogs are welcome in public areas. There's a £15 per night charge for dogs, excluding guide dogs.

Hotel with Parking
The hotel provides free parking, including a small residents' car park at the rear and on-street parking at the front, offering guests multiple options.

Family Friendly Hotel

Business Hotel

Room Types
Single Room This non-smoking room includes a TV, telephone and tea and coffee making facilities. It also features free WiFi and an en suite bathroom.

Double Room This room is equipped with free WiFi, a flat-screen TV and an en suite bathroom.

Twin Room This room is equipped with free WiFi, a flat-screen TV and an en suite bathroom.

Family Room This non-smoking room includes a TV, telephone and tea and coffee making facilities. It also features free WiFi and an en suite bathroom. This room can be made up as 1 double bed plus 1 sofa bed or 2 single beds plus 1 sofa bed.

Deluxe Double Room with Castle View Featuring free toiletries, this double room includes a private bathroom with a shower. The double room features a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.

Double Room with Sea View Providing free toiletries, this double room includes a private bathroom with a shower. The double room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 1 bed.

Twin Room with Sea View Featuring free toiletries, this twin room includes a private bathroom with a shower. The twin room features a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit has 2 beds.

Double or Twin Room with Sea View Featuring free toiletries, this twin/double room includes a private bathroom with a shower. The twin/double room features a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV.

Guest Reviews
8.2
Very Good
Location
The Royal Hotel enjoys a coveted spot in Stornoway, offering both convenience and charming views. Situated right in the heart of the town, it allows easy access to shops, bars and restaurants. Its central location makes it ideal for exploring the area and catching the ferry. Guests frequently praise the hotel's proximity to the harbour and Castle Lews, offering superb views right from the bedroom windows. The setting by the marina enhances the hotel's appeal, providing a picturesque atmosphere. Notably, the staff are commended for their friendly and helpful demeanor, adding to the overall positive experience. This hotel strikes a fine balance between excellent value for money and prime location, making it a standout choice for visitors.

Breakfast
Guests have praised the Royal Hotel's breakfast for its variety and quality. Many described the breakfast as delicious, excellent and very good, highlighting the wide range of options available and the fact that it starts early to accommodate those with early morning plans. The continental breakfast begins at 5 AM and full Scottish options are also offered. The staff has received compliments for being friendly, professional and attentive, enhancing the overall experience. Breakfast dishes are freshly cooked and there is particular appreciation for the diverse choices including cooked breakfast options. While there are a few negative remarks about the value and quality on some occasions, the general consensus is that the breakfast at the Royal Hotel is a standout feature for many guests.

Dinner
The dining experience at Royal Hotel comes highly recommended with numerous guests praising the quality of the food across various mealtimes. The hotel boasts two distinct dining venues: an upscale restaurant and a more casual pub-level eatery, both delivering very good cuisine. Dinner offerings have been described as excellent with beautiful and incredibly delicious food forming a common theme. Guests particularly enjoyed the seafood and the exquisite dishes served in the evenings.

The breakfast and dinner service are consistently highlighted as excellent with the latter earning an unconditional recommendation for its high quality. Whether dining in the main restaurant or the HS-1 bar/bistro, patrons found the meals to be tasty and the ambiance pleasant. Many reviews hailed the food as out of this world, fabulous and amazing, setting an impressively high standard.

While some found the dinner prices to be on the higher side, the exceptional taste and quality of the food appear to justify the expense. The Boatyard Restaurant also received commendations for its delicious evening meals. Notably, the swift and friendly service provided by the accommodating staff enhances the dining experience further.

Overall, the dining options at Royal Hotel offer a terrific culinary experience, characterized by high quality, attentive service and mouth-watering dishes that leave a lasting impression.

Rooms
Royal Hotel offers a variety of rooms that generally receive high praise for their cleanliness, comfort and charming decor. Many guests appreciated the stunning views of Lews Castle and the harbor from their rooms, adding a distinctive and memorable aspect to their stay. Comments frequently mentioned the rooms being spotless, well-maintained and equipped with all necessary facilities. Some of the rooms have been recently remodeled and are described as lovely and beautifully furnished.

Comfort is a recurring theme in the reviews with many guests noting the coziness of their rooms and the comfort of the beds. Those staying in larger rooms particularly enjoyed the extra space and the beautiful views they provided. However, some guests found the rooms to be on the smaller side and a few remarked on the dated or basic nature of certain accommodations.

The bathrooms varied in size with some guests finding them a bit cramped. Despite this, the overall sentiment towards bathroom cleanliness and functionality was positive. The hotel's location also garnered favorable comments, praised for both its convenience and the picturesque scenery visible from many of the rooms.

In summary, the Royal Hotel rooms are often described as clean, comfortable and pleasantly furnished with standout views of local landmarks. While some rooms might be smaller or more basic than others, many guests still found them charming and adequate for a comfortable stay.

Beds
Guests at the Royal Hotel generally had positive experiences with the beds provided. The majority of reviews highlighted the comfort of the beds, using terms such as extremely comfortable, very comfortable and super comfortable. Beds were often described as comfy and guests appreciated the spacious and well-appointed rooms. A few guests mentioned exceptionally large and comfortable beds, which added to the satisfaction of their stay.

However, there were some criticisms with a few guests noting that some beds were on the firmer side or had lumpy mattresses. Instances of small double beds with tired and soft mattresses were also mentioned, suggesting that certain rooms might benefit from updates. Despite these occasional issues, the overall sentiment leaned strongly towards comfort and satisfaction with the bedding at the Royal Hotel.

Cleanliness
The Royal Hotel impresses with its focus on cleanliness, as numerous reviews highlight its exceptionally clean rooms and facilities. Guests consistently describe the rooms as very clean, comfortable, tidy and fresh. Several reviews also note that the hotel itself maintains a visibly clean environment throughout. Clean and airy rooms contribute to a pleasant stay with some mentioning well-maintained conditions. Despite a couple of minor dissatisfaction about bathroom size and outdated decor in parts, the overall feedback showcases a dedication to cleanliness that enhances the guest experience. The friendly atmosphere and a nice bar further complement the clean and welcoming setting of the hotel.

Staff
The Royal Hotel is frequently praised for its exceptional staff, who consistently create a welcoming and positive experience for guests. Reviewers highlight the friendliness, helpfulness and attentiveness of the staff, noting their warm and professional demeanor. The team, including both front desk and restaurant employees, is described as efficient, approachable and always ready to assist with any guest needs. Specific mentions of individual staff members, such as Jillian, emphasize the personal touch and dedication to ensuring a pleasant stay. Breakfast service is noted for its helpful staff and overall, the hotel atmosphere is enriched by smiling faces and efficient service. Guests consistently report being treated well and highly recommend the hotel largely due to the outstanding support from its staff.

Parking
The Royal Hotel offers a convenient option with its own car park, which many guests found to be a handy and safe feature. The parking lot located at the rear of the property is appreciated, providing easy access and the ability to park directly outside. However, there are some challenges due to the limited number of spaces available, which can occasionally make parking difficult. While the car park is free and secure, it may require a bit of effort to locate initially. Overall, despite the limited capacity, the available parking is considered a positive aspect of staying at the Royal Hotel.


No, Royal Hotel doesn't have any pool.

No, a spa isn't available at Royal Hotel.

Yes, Royal Hotel welcomes dogs.

Yes, parking facilities are available at Royal Hotel.

No, Royal Hotel doesn't have a gym.

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