Sofitel Strasbourg Grande Ile
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsSofitel Strasbourg Grande Ile stands out primarily for its exceptional location, positioning it in the heart of Strasbourg, perfect for city exploration. Nestled in a tranquil yet central neighborhood, guests can easily access notable tourist sites, shopping districts and dining establishments. The staff is consistently praised for their friendliness, professionalism and attentiveness, enhancing the overall positive experience of staying at the hotel.
Breakfast at the hotel is highly regarded, offering a wide array of sweet and savory options, including Alsatian specialties, fresh products and an inviting atmosphere. Most guests feel the breakfast experience is well worth it, complementary to their pleasant stay. Dinner reviews are mixed with some guests enjoying the food and exceptional service, while others criticize the limited menu and inconsistencies in food quality and service availability.
Room quality has received mixed reviews with frequent mentions of small, outdated rooms that need significant updates. Some positive aspects include cleanliness, bright rooms with nice views and comfortable beds. However, maintenance issues such as noisy air conditioning and unpleasant smells detract from the overall experience.
Cleanliness is another area with varied opinions; while many guests find the hotel perfectly clean, outdated elements like dirty curtains and stained carpets are noted. Despite these criticisms, the central location and clean areas add to a generally favorable impression for many visitors.
The hotel staff is a significant highlight, often going above and beyond to ensure guests' comfort. Specific employees are frequently recognized for their exceptional service, including the valet and concierge teams. The consistent friendliness and professionalism of the staff contribute significantly to the overall positive perception of the hotel.
Parking options include both public and private facilities with valet service frequently praised for its efficiency. While some guests find the parking costs high, the secure and convenient parking options inside the building, complete with a car charging station, are appreciated.
For families, the hotel offers supportive staff, engaging activities and family-friendly policies like children eating for free, enhancing the family stay experience. However, some families find the rooms a bit tight for larger groups. The beds generally receive positive feedback for comfort, although some guests feel they are too soft or small.
Despite these positive attributes, several guests feel the hotel does not fully meet five-star expectations, citing the need for room and facility updates. The luxurious feel is somewhat marred by outdated decor and high costs that do not always match the service level provided. Overall, while Sofitel Strasbourg Grande Ile benefits from excellent location and service, its facilities could benefit from modernization to fully align with its five-star rating.
Categories
Breakfast at the hotel is highly regarded, offering a wide array of sweet and savory options, including Alsatian specialties, fresh products and an inviting atmosphere. Most guests feel the breakfast experience is well worth it, complementary to their pleasant stay. Dinner reviews are mixed with some guests enjoying the food and exceptional service, while others criticize the limited menu and inconsistencies in food quality and service availability.
Room quality has received mixed reviews with frequent mentions of small, outdated rooms that need significant updates. Some positive aspects include cleanliness, bright rooms with nice views and comfortable beds. However, maintenance issues such as noisy air conditioning and unpleasant smells detract from the overall experience.
Cleanliness is another area with varied opinions; while many guests find the hotel perfectly clean, outdated elements like dirty curtains and stained carpets are noted. Despite these criticisms, the central location and clean areas add to a generally favorable impression for many visitors.
The hotel staff is a significant highlight, often going above and beyond to ensure guests' comfort. Specific employees are frequently recognized for their exceptional service, including the valet and concierge teams. The consistent friendliness and professionalism of the staff contribute significantly to the overall positive perception of the hotel.
Parking options include both public and private facilities with valet service frequently praised for its efficiency. While some guests find the parking costs high, the secure and convenient parking options inside the building, complete with a car charging station, are appreciated.
For families, the hotel offers supportive staff, engaging activities and family-friendly policies like children eating for free, enhancing the family stay experience. However, some families find the rooms a bit tight for larger groups. The beds generally receive positive feedback for comfort, although some guests feel they are too soft or small.
Despite these positive attributes, several guests feel the hotel does not fully meet five-star expectations, citing the need for room and facility updates. The luxurious feel is somewhat marred by outdated decor and high costs that do not always match the service level provided. Overall, while Sofitel Strasbourg Grande Ile benefits from excellent location and service, its facilities could benefit from modernization to fully align with its five-star rating.
Luxury Hotel
As a 5-star Sofitel property, this hotel embodies French elegance and sophistication. It offers luxurious rooms and suites equipped with Hermès amenities and Bose sound systems. The hotel features the Terroir & Co restaurant, an urban vineyard, and a chic Link bar, providing a refined lifestyle experience in the city center.
Hotel Taking Steps Towards Sustainability
As part of the Accor group, the Sofitel likely adheres to Accor's sustainability program, though specific details for this location are unavailable. Accor often focuses on environmental initiatives and community engagement.
Family Friendly Hotel
As a luxury hotel, the Sofitel may offer enhanced services and amenities that cater to families seeking a premium experience.
Romantic Hotel
As a high-end hotel located on the Grande Ile, it offers luxury and comfort in the heart of the city. The quality of service and facilities provide a sophisticated experience for couples.
Hotel near Nightlife Spots
The Sofitel's location on Grande Ile places it near many of Strasbourg's attractions and nightlife spots. As a high-end hotel, it provides a luxurious starting point for exploring the city's evening entertainment.
Business Hotel
This hotel offers a prime location in Strasbourg and is known for its high-quality service and amenities suitable for business travelers. It is a centrally located hotel with meeting facilities and business services.
Hotel with Parking
This luxury hotel in the city center offers private indoor parking with 58 spaces, accessible 24/7, and also provides valet parking and electric vehicle charging stations, ensuring convenient and secure options for guests despite its central location.
EV charging stations
Accessible Hotel
This hotel is designed to welcome all travelers with accessible facilities and a central location near historical landmarks, ensuring optimal comfort and exploration of Alsatian culture.
Hotel with Gym
This luxurious hotel offers a 24-hour fitness center with high-end weight training and cardio machines. It provides an environment where guests can maintain their workout routine.
Hotel with EV Charging Stations
This hotel is listed among establishments offering EV charging stations, allowing guests to recharge their electric cars during their visit.
5-Star Hotel
Located on the Grande Ile in Strasbourg, this Sofitel property offers elegant rooms and top-notch service. Its central location and luxurious amenities make it a favorite among travelers seeking a high-end experience.
Hotel where Dogs Stay Free
This hotel is listed as a pet-friendly option in Strasbourg with no pet fees.
Hotel for Honeymoon
Dog Friendly Hotel
Dogs Stay Free
Guest Reviews
The Sofitel Strasbourg Grande Ile boasts an exceptional location that places it in the very heart of Strasbourg, making it an ideal choice for city exploration. Nestled in a quiet, yet central neighborhood, the hotel offers a perfect blend of tranquility and proximity to key tourist attractions. Guests appreciate the ease of walking to notable sites, shopping districts and dining establishments.
Its prime position allows for convenient access to public transit lines, facilitating smooth travel to and from the train station. Despite being centrally located, the hotel provides a peaceful retreat with comfortable rooms conducive to a restful night's sleep. Visitors also highlight the friendly and helpful staff, adding to the overall positive experience.
The hotel is especially popular during the festive season with its close proximity to the enchanting Strasbourg Christmas Village and key landmarks like Notre Dame. Additionally, amenities such as a beautiful bar and high-quality breakfast contribute to the overall satisfaction. Whether in town for sightseeing, shopping or simply soaking in the historical ambiance, this hotel stands out as a top choice thanks to its unbeatable location and excellent service.
Breakfast at Sofitel Strasbourg Grande Ile has garnered substantial praise from guests. Described as excellent, exceptional and fabulous, the offerings are extensive and tailored to various tastes, featuring a wide variety of sweet and savory options. Highlights include Alsatian specialties, fresh and tasty products and an inviting atmosphere.
Guests particularly appreciate the quality and variety with some emphasizing the delicious and fresh nature of the food. The breakfast service is highly regarded with the staff being noted for their courteous and professional management. Families benefit from the policy allowing children up to the age of 12 to dine for free, adding to the overall positive experience.
However, a few guests felt that the breakfast buffet, priced at €25 to €29 per person, didn’t always offer enough variety or align with the hotel's 5-star status. Specific critiques included limited selection and busy times impacting the self-serve coffee experience. Despite these comments, the majority consensus is that the breakfast experience is well worth it, contributing to an enjoyable stay with memorable dining.
The Sofitel Strasbourg Grande Ile offers a dining experience where the positives and areas for improvement are clearly outlined in guest reviews. On the positive side, some guests mentioned that the food was good with particular praise for the exceptional service in both the restaurant and bar. The atmosphere within the restaurant was described as pleasant, albeit somewhat lacking in ambiance due to the absence of overhead music.
However, there were notable critiques regarding the dinner service. The menu was considered limited and lacked variety with specific dishes receiving poor reviews. The rib steak was frequently overcooked, the sea bream often arrived cold and tasteless and the tiramisu left much to be desired. Breakfast didn’t fare much better with reports of watery scrambled eggs and general dissatisfaction with the options available.
Operational issues also impacted the dining experience with mentions of the restaurant and bar being closed on several occasions, leading to no available lunch or dinner services. When available, service was noted to be super slow, which detracted from the overall dining experience.
While some aspects of the dining at Sofitel Strasbourg Grande Ile meet the expectations of a 5-star establishment, there is room for improvement, particularly in the consistency and variety of menu offerings, as well as ensuring reliable service availability.
The rooms at the Sofitel Strasbourg Grande Ile have garnered mixed reviews. Guests frequently mention that the rooms are extraordinarily small, which can feel cramped, especially for families. Many noted that the rooms are outdated with old-fashioned bathrooms and worn-out carpets that sometimes bear mold stains. The furnishings and decor, though functional, appear to be in need of significant updates and maintenance.
Despite these drawbacks, some guests appreciated the cleanliness of the rooms and noted that they were very clean overall. Additionally, a few comments highlighted specific positives such as beautiful, bright rooms with nice views and comfortable beds. However, issues like noisy air conditioning and the persistent smell in some rooms detracted from the overall experience.
Many reviews emphasized that the room quality did not match the high room rates with guests expecting better conditions for the price paid. This hotel does offer some functional amenities and a good location near the ancient town, but the general consensus indicates that the rooms and bathrooms would greatly benefit from renovation and modernization efforts.
Sofitel Strasbourg Grande Ile receives mixed feedback on their beds from confirmed guest reviews. A significant number of guests compliment the hotel for providing a very comfortable sleeping experience with many describing the beds as extremely comfortable, super great and even exemplary. The bedding often receives high praise for being soft and of good quality with outstanding pillows and mattresses that many guests find super comfortable.
However, there are some criticisms with a few guests noting that the beds were either too soft, worn out or not firm enough for their liking. Some found the beds to be uncomfortably small or even tiny, which detracted from their overall comfort. Despite these varied opinions, the general consensus leans towards positive remarks about the bed comfort, indicating that most guests sleep pleasantly and enjoy the quality of the bedding provided by the hotel.
The cleanliness of Sofitel Strasbourg Grande Ile has received mixed reviews from its guests. Many have praised the hotel for being perfectly clean with several mentions of clean and comfortable rooms, furnishings and overall structure. Guests have highlighted the exceptional efforts of the staff in maintaining cleanliness and ensuring a pleasant experience for visitors.
However, there are notable criticisms concerning the outdated and old-fashioned nature of some rooms and bathrooms. Issues such as dirty curtains, musty and stained carpets and persistent smells have been reported by several guests. Some bathrooms, while looking clean, were described as very old with a few noted instances of poor cleaning and maintenance, such as mold in shower corners and moisture-damaged bathroom doors.
Despite these drawbacks, the hotel's central location and the cleanliness of some areas have been consistently appreciated by visitors, contributing to a very good overall experience for many, though areas requiring improvement remain.
The staff at Sofitel Strasbourg Grande Ile has earned high praise from guests for their exceptional service. Reviewers frequently highlight the friendliness, professionalism and attentiveness of the team. Guests have repeatedly mentioned that the staff is not only very nice and polite, but also remarkably helpful and accommodating, consistently going above and beyond to ensure a comfortable stay.
Specific staff members like Anton, Christoph and Mariam have been singled out for their commitment to assisting guests with any inquiries, demonstrating competence and a friendly demeanor. The valet service, including the welcoming baggage handlers and Manu the valet, has also been noted for their professionalism and courteous approach.
The reception and concierge staff stand out for their warm hospitality and effective guest relations, often making guests feel welcome and attended to swiftly. Many guests appreciated the charming and caring nature of the team, highlighting that their warmth and support significantly enhanced the overall experience.
Service at the hotel is described as top-quality with a seamless blend of friendliness and professionalism that ensures guests feel valued and well cared for. From the reception to the restaurant, the attentive and supportive staff consistently deliver excellent service, contributing to an overall pleasant and memorable stay.
The Concierges at the Sofitel Strasbourg Grande Ile received significant praise from guests for their helpfulness and thoughtful service. Reviews frequently highlight the exceptional assistance provided by the Delphi concierge and other staff members, who consistently offered warm smiles and shared small treats like chocolates. However, the hotel's Wi-Fi service posed issues for several guests with many mentioning difficulties connecting or the absence of internet access. Despite these challenges, the positive interactions with the concierge team left a lasting impression on the visitors.
The parking options at Sofitel Strasbourg Grande Ile offer various conveniences and services, albeit at a noteworthy cost. Guests mention the availability of both public parking right in front of the hotel and a private parking garage. The valet parking is frequently highlighted for its helpfulness and efficiency with some reviews describing it as great and very good, though it is noted to be on the expensive side. Secure and easy parking is lauded and the convenience of having parking facilities inside the building is appreciated. Particularly for electric vehicle owners, the presence of a car charging station with free charging is a nice bonus. However, some reviewers find the parking spaces narrow and the overall cost of parking, including extra charges, to be quite high. Despite these cost concerns, the fast and efficient parking and luggage service seem to leave a positive impression on many guests.
At Sofitel Strasbourg Grande Ile, families will find supportive and engaging staff who go out of their way to ensure excellent service with smiles all around. Special activities like Easter games add to the family-friendly atmosphere, providing fun and enjoyment for children. Families can opt for large family rooms or adjacent rooms for added comfort, though some have noted that the rooms can be a bit tight for a family of four. The hotel offers thoughtful touches such as separate toilets and showers for added flexibility. Breakfast includes kid-friendly options like pancakes, making mornings easier. While there were occasional oversights such as the forgotten sofabed preparation, overall, the hotel accommodates families well, making it a suitable choice for those traveling with children.
The reviews for Sofitel Strasbourg Grande Ile reveal mixed feelings regarding its five-star status with several guests expressing disappointment in various aspects of the hotel. The quality of breakfast appears to be a recurrent issue with comments noting that it doesn't meet the expected standards of a five-star establishment. Similarly, the lack of proper bowls for jam and honey was mentioned as not befitting a hotel of this rating.
The hotel's overall maintenance and room quality also drew criticism. Guests frequently mentioned that the furniture and room sizes were not up to the expected five-star standards with some suggesting that a refurbishment is needed. Additionally, there were comments regarding the outdated feel of the place with descriptions of rooms and facilities that seemed more aligned with a three or four-star hotel rather than a five-star one.
There were also concerns about the value for money, particularly regarding the cost of breakfast and the general utility accommodations provided. The non-air-conditioned ventilation system and the simplistic nature of room amenities were also points of contention.
Overall, while Sofitel Strasbourg Grande Ile retains a sense of class and some level of luxury, multiple reviews suggest that it falls short of the five-star experience its rating implies. Clear areas for improvement include room updates, breakfast quality and a more modern approach to furniture and utilities.
While Sofitel Strasbourg Grande Ile boasts a luxury feel and design overall, many guests find it falls short of the 5-star standard. Rooms with dark carpeted flooring and dated bathrooms give an impression of needing urgent renovation. Although the staff are commendable and many spaces evoke a sense of luxury, the experience has been compared more to that of a Sheraton rather than an international 5-star hotel. Additionally, the high price tag does not seem justified for some with rooms not living up to the cost of over 200 Euros per night. An expensive garage is also a point of contention. Overall, while there are elements of luxury, the hotel is generally seen as closer to 4 stars and in need of updates to meet higher expectations.
The Sofitel Strasbourg Grande Ile receives positive feedback for its dog-friendly facilities and services. Guests mention that the hotel is very welcoming to pets with dog bowls waiting in the rooms as a thoughtful touch. The staff, including the concierge, are noted for being friendly and accommodating to pets. The hotel shows flexibility regarding pet policies, which adds to the overall convenience for pet owners. Overall, travelers feel that their pets are well-catered for during their stay at this hotel.
Location Show Map
Location
Its prime position allows for convenient access to public transit lines, facilitating smooth travel to and from the train station. Despite being centrally located, the hotel provides a peaceful retreat with comfortable rooms conducive to a restful night's sleep. Visitors also highlight the friendly and helpful staff, adding to the overall positive experience.
The hotel is especially popular during the festive season with its close proximity to the enchanting Strasbourg Christmas Village and key landmarks like Notre Dame. Additionally, amenities such as a beautiful bar and high-quality breakfast contribute to the overall satisfaction. Whether in town for sightseeing, shopping or simply soaking in the historical ambiance, this hotel stands out as a top choice thanks to its unbeatable location and excellent service.
Breakfast
Guests particularly appreciate the quality and variety with some emphasizing the delicious and fresh nature of the food. The breakfast service is highly regarded with the staff being noted for their courteous and professional management. Families benefit from the policy allowing children up to the age of 12 to dine for free, adding to the overall positive experience.
However, a few guests felt that the breakfast buffet, priced at €25 to €29 per person, didn’t always offer enough variety or align with the hotel's 5-star status. Specific critiques included limited selection and busy times impacting the self-serve coffee experience. Despite these comments, the majority consensus is that the breakfast experience is well worth it, contributing to an enjoyable stay with memorable dining.
Dinner
However, there were notable critiques regarding the dinner service. The menu was considered limited and lacked variety with specific dishes receiving poor reviews. The rib steak was frequently overcooked, the sea bream often arrived cold and tasteless and the tiramisu left much to be desired. Breakfast didn’t fare much better with reports of watery scrambled eggs and general dissatisfaction with the options available.
Operational issues also impacted the dining experience with mentions of the restaurant and bar being closed on several occasions, leading to no available lunch or dinner services. When available, service was noted to be super slow, which detracted from the overall dining experience.
While some aspects of the dining at Sofitel Strasbourg Grande Ile meet the expectations of a 5-star establishment, there is room for improvement, particularly in the consistency and variety of menu offerings, as well as ensuring reliable service availability.
Rooms
Despite these drawbacks, some guests appreciated the cleanliness of the rooms and noted that they were very clean overall. Additionally, a few comments highlighted specific positives such as beautiful, bright rooms with nice views and comfortable beds. However, issues like noisy air conditioning and the persistent smell in some rooms detracted from the overall experience.
Many reviews emphasized that the room quality did not match the high room rates with guests expecting better conditions for the price paid. This hotel does offer some functional amenities and a good location near the ancient town, but the general consensus indicates that the rooms and bathrooms would greatly benefit from renovation and modernization efforts.
Beds
However, there are some criticisms with a few guests noting that the beds were either too soft, worn out or not firm enough for their liking. Some found the beds to be uncomfortably small or even tiny, which detracted from their overall comfort. Despite these varied opinions, the general consensus leans towards positive remarks about the bed comfort, indicating that most guests sleep pleasantly and enjoy the quality of the bedding provided by the hotel.
Cleanliness
However, there are notable criticisms concerning the outdated and old-fashioned nature of some rooms and bathrooms. Issues such as dirty curtains, musty and stained carpets and persistent smells have been reported by several guests. Some bathrooms, while looking clean, were described as very old with a few noted instances of poor cleaning and maintenance, such as mold in shower corners and moisture-damaged bathroom doors.
Despite these drawbacks, the hotel's central location and the cleanliness of some areas have been consistently appreciated by visitors, contributing to a very good overall experience for many, though areas requiring improvement remain.
Staff
Specific staff members like Anton, Christoph and Mariam have been singled out for their commitment to assisting guests with any inquiries, demonstrating competence and a friendly demeanor. The valet service, including the welcoming baggage handlers and Manu the valet, has also been noted for their professionalism and courteous approach.
The reception and concierge staff stand out for their warm hospitality and effective guest relations, often making guests feel welcome and attended to swiftly. Many guests appreciated the charming and caring nature of the team, highlighting that their warmth and support significantly enhanced the overall experience.
Service at the hotel is described as top-quality with a seamless blend of friendliness and professionalism that ensures guests feel valued and well cared for. From the reception to the restaurant, the attentive and supportive staff consistently deliver excellent service, contributing to an overall pleasant and memorable stay.
Wi-Fi
Parking
Family
5 Star
The hotel's overall maintenance and room quality also drew criticism. Guests frequently mentioned that the furniture and room sizes were not up to the expected five-star standards with some suggesting that a refurbishment is needed. Additionally, there were comments regarding the outdated feel of the place with descriptions of rooms and facilities that seemed more aligned with a three or four-star hotel rather than a five-star one.
There were also concerns about the value for money, particularly regarding the cost of breakfast and the general utility accommodations provided. The non-air-conditioned ventilation system and the simplistic nature of room amenities were also points of contention.
Overall, while Sofitel Strasbourg Grande Ile retains a sense of class and some level of luxury, multiple reviews suggest that it falls short of the five-star experience its rating implies. Clear areas for improvement include room updates, breakfast quality and a more modern approach to furniture and utilities.
Luxury
Dog Friendly
No, Sofitel Strasbourg Grande Ile doesn't have any pool.
No, a spa isn't available at Sofitel Strasbourg Grande Ile.
Yes, Sofitel Strasbourg Grande Ile welcomes dogs.
Yes, parking facilities are available at Sofitel Strasbourg Grande Ile.
Yes, Sofitel Strasbourg Grande Ile has a gym.
Location Show Map
More Options
-
Hotel in Colroy-la-Roche
-
From $327
