Sunny Beach, Sunny Beach42.683855,27.709343(Show on Map)
5.4
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Azurro - All Inclusive enjoys widespread positive feedback for its prime location. Nestled just a short five-minute walk from a broad beach, it offers easy access to both the shore and the dynamic town center, appealing to those eager to explore shops and restaurants. Despite being centrally positioned, the hotel secures a tranquil atmosphere on its outskirts, making it a favored, budget-friendly choice for visitors.
The hotel's rooms receive varied reviews, with many guests appreciating the spaciousness, new furniture, and cleanliness of the recently renovated sections. These updates include modern mattresses, plush pillows, and fresh bed linens, alongside daily cleaning services and snowy white towels. However, some areas need attention, as poor maintenance, worn carpets, and certain cleaning inconsistencies are noted.
Dining at Hotel Azurro garners mixed reactions. While the breakfast experience tends to lack variety, the lunch and dinner options are recognized for their assortment of fresh ingredients and good taste, albeit with some repetitiveness. The all-inclusive meal services receive mention for various flavorful offerings but are critiqued for limited dish variations and certain service shortfalls, such as long waits and occasional disorganization.
Positively, the pool area contributes significantly to guest satisfaction with its large, clean, and well-maintained facilities, providing a inviting space for relaxation. In contrast, parking presents challenges, as guests frequently highlight the high cost of the private parking facility coupled with its limited availability.
Staff interactions at Hotel Azurro are depicted as a mix of welcoming and inconsistent, where the reception and bar personnel are often praised for their friendliness and helpfulness. Nevertheless, issues with some staff being less approachable, compounded by language barriers, create a disparity in service quality.
Overall, Hotel Azurro - All Inclusive is celebrated for its optimal location and well-kept pool, while simultaneously requiring enhancements in areas such as breakfast variety, service consistency, room maintenance, and parking affordability to better align with guest expectations of an all-inclusive stay.
Categories
3 Star
Hotel Azurro offers an all-inclusive experience in the center of Sunny Beach. It provides convenience and value with its comprehensive package.
All-Inclusive Packages
Pool
Outdoor Pool
Parking
Beach
Family
Gym
Outdoor Pool
Room Types
Double Room with Balcony (2 Adults + 1 Child)Guests will have a special experience as the double room provides a private pool. This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 2 beds and 1 futon.
Double Room with BalconyThe private pool is a top feature of this double room. This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.
Double Room with Balcony (3 Adults)The private pool is a top feature of this double room. This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds and 1 futon.
Family Room with BalconyThis family room's special feature is the private pool. This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 4 beds.
About Hotel Azurro - All Inclusive
Registry or License or Notification Number: Н3-94Я-5Я8-В1
Guest Reviews
5.4
Rated
Review Summaries
Location
Hotel Azurro - All Inclusive receives consistent praise for its prime location. Nestled just a short five-minute walk from a sprawling beach, the hotel provides easy access to the shore for sun seekers and ocean lovers. Guests appreciate the convenience of its proximity not only to the beach but also to the vibrant center of town, making it an ideal spot for those wanting to explore shops and restaurants nearby. Many reviews highlight the hotel's excellent positioning, noting that it is centrally located yet offers a tranquil escape on the outskirts. The accessibility of essential amenities and recreational areas make it a favorite among travelers looking for a budget-friendly option that doesn’t compromise on location. Overall, Hotel Azurro's location is repeatedly described as great, excellent, and perfect, making it a smart choice for visitors to the area.
Breakfast
The breakfast experience at Hotel Azurro - All Inclusive evokes a mix of opinions from its guests, with some praising its quality, yet others highlighting a need for more variety. Despite some guests describing the breakfast as superb, many noted that the offerings tend to be repetitive, featuring regular and cold dishes like dry bread, cold raw eggs, and low-quality sausages. It seems the menu repeats every couple of days, with limited variety in both main dishes and dessert options, which typically include yogurt, cereal, and semolina with milk. Many visitors expressed a desire for greater diversity in the morning meals, pointing out that other meal options like lunch and dinner generally offer delicious and sufficient food without fish, and snacks were noted as excellent. Therefore, while there is acknowledgment of certain positive aspects, the overall sentiment suggests room for improvement, primarily in diversifying the breakfast offerings to enhance the dining experience.
Dinner
Hotel Azurro – All Inclusive offers a dining experience that receives mixed feedback from its guests. On the positive side, the hotel is praised for its ample variety of food, including fresh vegetables, soups, salads, meat, fish, pizza, olives, baked vegetables, desserts, and fruits. Many guests found the meals quite good and even excellent during certain days, noting that the food was delicious and plentiful with fair quality. However, several reviews highlight areas for improvement, particularly pointing to the repetitiveness of the menu. Guests have commented that lunch and dinner can be monotonous with similar offerings every day, primarily soups and stews, lacking dish variations such as the traditional Bulgarian tarator. Additionally, service concerns include long waits and insufficient staff to accommodate the number of tourists which can impact the dining experience. Despite this, guests who enjoy the assortment of available dishes and the flavor of the food may find the hotel's culinary offerings satisfactory for its inclusive price.
Rooms
Hotel Azurro - All Inclusive offers a mix of experiences regarding its rooms, with several guests highlighting positive aspects amid certain challenges. Many visitors appreciate the spaciousness of the rooms, which are often mentioned as sufficiently large with modern, new furniture, including recently updated mattresses, pillows, and bed linen. Some rooms feature a fantastic view, adding to the enjoyment of the stay. Cleanliness is noted positively in several instances, with some rooms being cleaned daily and provided with snow-white towels.
Guests who were fortunate enough to stay in renovated areas found their rooms nice and comfortable with plenty of storage space, complimenting the functioning air conditioning in these sections. However, some reviews contrast this experience by pointing out issues with general room maintenance and cleanliness, such as worn-out carpets and shabby bathrooms.
Despite the new furniture and clean bedding, there are mentions of insufficient space for organizing clothes, with small closets and a weak extra bed proving inconvenient for a few visitors. For some, the air conditioning and internet signal were not always reliable, which added to issues with room upkeep like persistent smells and weak drainage.
Overall, while Hotel Azurro manages to deliver satisfactory room conditions in several areas and boasts proximity to the beach, there are areas that require attention to ensure a more consistently positive experience for guests.
Beds
The beds at Hotel Azurro - All Inclusive have received mixed reviews from guests. While some visitors have pointed out that the beds are not the most comfortable and are considered average, there are several recurring issues mentioned in the reviews. Guests have expressed concerns over the quality of the mattresses, describing them as hard and worn out, and the pillows as excessively high. Additionally, there are complaints about dirty bed linen on arrival and the lack of regular changes. Rooms also feature extra beds that are reported to be weak or broken, impacting overall comfort. Although noted discomfort seems prevalent, travelers looking for a place to rest may need to consider these points before booking.
Cleanliness
Hotel Azurro - All Inclusive receives mixed feedback when it comes to cleanliness. Positively, guests have noted that certain aspects such as the outdoor pool and recently renovated rooms display commendable cleanliness. The new furniture, mattresses, and bed linens in the rooms are clean, and the towels are described as snow-white, contributing to a fresh and appealing atmosphere.
However, several reviews emphasize significant issues with cleanliness in other areas of the hotel. Numerous guests report a lack of hygiene, particularly in the restaurant and bathroom areas, where they experienced dirty floors, strong odors, and inadequate cleaning frequency. The infrequent changing of towels and linens has also been a common concern, leading to dissatisfaction for those expecting more consistent service. Additionally, some guests have been disappointed by the overall unclean state of the hotel, describing experiences with dirty water in showers and a persistent smell of sewage.
While certain areas of the hotel shine in terms of cleanliness, many reviews suggest room for improvement to ensure a consistently high standard across all facilities.
Staff
Hotel Azurro - All Inclusive seems to offer a mixed experience when it comes to its staff service, as reflected in guest reviews. A notable positive aspect is the kindness displayed by the reception and bar staff, who are frequently mentioned as being available, friendly, and helpful. Guests have appreciated the smiles and assistance provided by the receptionists, making interactions at check-in and inquiries more pleasant. Similarly, the restaurant staff is often described as friendly and smiling, contributing positively to the dining experience.
However, there are significant concerns regarding inconsistent service quality in other areas of the hotel. Several guests have encountered behavior that could be described as grumpy, rude, or cold, particularly from some dining room staff. Guest interactions sometimes suffered due to language barriers, with particular emphasis on a lack of English proficiency among the staff, which impacted communication and overall guest satisfaction. Additionally, the receptionists often seemed overwhelmed and slow, which detracted from the overall efficiency of service at times.
The cleaning staff, noted for limited service efforts, added to the perception of inexperience across the hotel personnel, with some guests feeling ignored or viewed unfavorably during their stay. Overall, while there are bright spots in terms of kindness and helpfulness, consistency in positive service quality and professionalism could enhance the guest experience significantly at Hotel Azurro - All Inclusive.
Pool
Hotel Azurro’s pool area seems to generally impress guests with its cleanliness and maintenance. Many reviews highlight the pool as being large, beautiful, and clean, which contributes to a pleasant experience for guests. With diligent daily cleaning, both the pool and rooms are kept in pristine condition, providing a welcoming environment for relaxation. The proximity of the hotel to the beach, just a short five-minute stroll away, enhances the appeal of the pool area, offering guests a convenient option between swimming in the sea and relaxing by the poolside. While some reviews note that improvements could be made regarding the condition of sun loungers, the overall satisfaction with the pool's cleanliness and its refreshing water stands out in guest feedback.
Parking
Hotel Azurro - All Inclusive garners mixed feedback when it comes to parking facilities. While the hotel does offer private secured parking for guests, it comes at a considerable expense, typically 15 leva per day. This pricing aspect has been a point of contention among guests who feel the cost is unreasonable, especially given its exclusion from the all-inclusive package. Furthermore, the availability of parking spots is limited, often prompting guests to seek parking at nearby locations or rely on public parking, which also incurs a fee.
The process of securing a spot can be a challenge, with reports of speedy enforcement actions like wheel clamping causing inconvenience to some visitors shortly after their arrival. Unfortunately, the hotel’s parking capacity doesn't seem to match the volume of guests, leading many to search elsewhere, sometimes being directed to park at a nearby hotel. Despite these challenges, there are occasions when the availability of parking is described as convenient by guests who manage to secure it, highlighting a sporadic ease for those with a bit of luck. Overall, parking at Hotel Azurro presents convenience tempered by high costs and limited availability.
All-Inclusive Packages
Hotel Azurro, marketed as an all-inclusive destination, offers a mixed experience for guests. While some visitors expressed satisfaction with the variety of drinks available, highlighting the all-inclusive drink selection as a positive aspect, the overall consensus seems far from ideal, especially concerning food services. Guests report long waits for snacks like ice cream, which is served by staff, and a limited choice between options such as a slice of pizza. Lunch and dinner menus lack diversity, with meals reportedly repeating, and the quality reminiscent of institutional food. Desserts are scarce, brought out intermittently on a single tray that vanishes quickly. The service at the lobby bar, described as having only a few tables with some bottles of spirits, further emphasizes the lack of variety. This service, for many, does not align with typical expectations of an all-inclusive experience. The frustration extends to the handling of simple requests, such as not permitting a child to take a half-eaten apple outside the dining area. Additionally, guests should note the absence of free parking, with the hotel imposing a daily charge. Overall, while drink options might satisfy some, food services and the true spirit of all-inclusive hospitality leave much to be desired at Hotel Azurro.
FAQ
Yes, Hotel Azurro - All Inclusive has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Azurro - All Inclusive.
No, Hotel Azurro - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Hotel Azurro - All Inclusive.
