Ramada Plaza by Wyndham Marco Polo Beach Resort

Sunny Isles Beach, 19201 Collins Avenue25.95448,-80.120241(Show on Map)

6.7

Rated

+5 Photos

+ 3 Photos3

Checkin - Checkout datesMon, 06 Jul - Tue, 07 Jul06 Jul - 07 Jul

Info

Summary of reviews

The Ramada Plaza by Wyndham Marco Polo Beach Resort is favorably reviewed for its prime beachside location in the Sunny Isles neighborhood. Visitors appreciate the direct access to the beautiful and well-maintained beach, as well as the stunning ocean views from the spacious and well-furnished rooms. The resort's proximity to key amenities, including grocery stores, cafes, and the Aventura Mall, adds to its appeal, making it a top choice for those looking for a convenient and relaxing vacation spot. The breakfast experience evokes mixed reactions; while some enjoy the offerings, others find the lack of complimentary options and variety disappointing, despite being pleased with the available kitchen facilities for in-room preparation. Dinner options, however, receive high praise, particularly the Italian restaurant and pizzeria Bianco, known for their delicious and affordable meals. Room reviews are diverse, with guests commending the comfort and spaciousness, along with well-equipped kitchenettes. However, the need for renovation and consistent cleanliness is noted. Despite this, the friendly staff, especially at the front desk and housekeeping, significantly contribute to a positive guest experience. The pool area is a standout feature, garnering praise for its size, cleanliness, and beachfront location. Despite occasional maintenance disruptions, it remains a guest favorite. Families find the resort a great destination, with children particularly enjoying the heated pool and beach access. While parking services are seen as expensive and sometimes inefficient, the friendly staff help offset some concerns. The resort's gym, sauna, and other amenities are well-regarded, though Wi-Fi services are noted as needing improvement. Guests overall appreciate the family-friendly atmosphere and the memorable experiences created by the location and resort offerings, making it a preferred choice for a seaside retreat in Miami.

Categories

Dog Friendly

This resort allows one pet up to 25 lbs for a fee, plus a refundable deposit. Both dogs and cats are welcome. The hotel's location is ideal for beachside strolls, and there are pet-friendly cafes and restaurants nearby.

Do you accept dogs in all rooms?Yes

Is there an extra charge?Yes, $ 50.00 per booking

Should the dog owner notify you before checking in?Yes

What is the maximum number of dogs per room?Only one dog is allowed

Is there a maximum weight of dogs accepted?Yes, 25 Lbs

Are there any leash-free play areas?No

Should the dog be kenneled at all times in the room?No

Should the dog be kenneled/kept in a pet carrier at all times in public areas?No

Should the dog remain leashed at all times in the room?Yes

Should the dog remain leashed at all times in public areas?Yes

Are the dogs allowed on the furniture?No

Are the dogs allowed on beds?No

What are the basic requirements to accept a dog?

Must not be aggressive

Must be clean

Must not have fleas

Must use designated areas

Owners must clean pet waste immediately

Owners are responsible for any damage caused by the dog

Must not bathe in the bathtub

Must not be left unattended in the room

Is there a refundable deposit to guard against damages?Yes, $ 100

Except for dogs, do you also accept other pets?Yes

Do you have a written and comprehensive pet policy available on request?Yes

Additional informationWhen guests check in with a pet, they have to put a refundable deposit $100 USD down in addition to the $50 USD per night per pet. (1 pet only)

Health & Safety

Arrival

Do visitors need a health certificate (i.e. a test) prior to arrival?No

Do you perform temperature checks upon guests' arrivals?Yes, to all guests

Do you ensure contactless check-in/check-out?Yes, through plexiglass structures in reception

Do the hotel's main entrance doors open automatically?Yes

Can guests access their room entrance directly from outside the hotel without entering the lobby?No

Cleaning

Are the rooms left vacant for a minimum period of time after a guest checks out?Yes, for 24 hours.

Is there an option for no in-room housekeeping during a guest's stay?Yes

Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes

Does the cleaning crew wear appropriate personal protective equipment?Yes

Do you sanitize the common areas?Yes, multiple times per day

Are guests' luggage and belongings disinfected upon arrival?No

Are luggage trolleys sanitized after each use?Yes

Do you sanitize guests' keys/cards?Yes

Do you provide thorough cleaning of the rooms?Yes

Are all employees trained and monitored to follow a cleaning protocol?Yes

Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes

Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?No

Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes

Limitations

Are elevator rides limited?Yes, other limit
4

Are guest rooms allowed to be accessed until check-in after they were cleaned?No

Does the hotel operate at a limited capacity?No

Does the hotel accept domestic bookings only?No

Do you allow people who don't stay or work at the hotel to enter its premises?Yes

Do you allow people who don't stay at the hotel to enter the rooms?Yes

Have you altered check-in / check-out hours to allow more time between departures and arrivals?No

Accessories

Do you provide medical kits (masks, gloves and sanitizer) to the staff?Yes

Do you provide medical kits (masks, gloves and sanitizer) to the guests?No

Do you provide disinfecting wipes in each room?No

Are there hand sanitizing stations throughout the hotel?Yes

Is there a sanitizing sprayer for shoes outside each room?No

Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes

Do you use physical distancing markers?Yes

Do you use delivery robots to get stuff to guests' rooms?No

Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?Yes

If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?No

Are rugs removed from guest rooms?No

Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes

Beach

This hotel offers direct beach access, making it easy for guests to enjoy the ocean. It features amenities such as a beachfront pool and on-site dining.

Family

This hotel features a large outdoor pool and a children's wading pool, both overlooking the ocean. It provides private access to the beach and offers spacious accommodations suitable for families. Children 17 and under stay for free with an adult.

Pool

This hotel provides a comfortable stay with an outdoor pool and beach access. It offers a good value for money and is located in a luxurious area.

Panoramic View Pool

Outdoor Pool

Business

The hotel provides 17,000 square feet of versatile event space, including the Persian Ballroom with 6,700 square feet, and four distinct meeting rooms. It also offers impeccable banquet service and exceptional catering menus.

Parking

This hotel offers valet parking for a daily fee, providing a secured parking option for guests, though at a cost.

Accessible

The hotel has wheelchair accessibility throughout its grounds and provides an accessible path of travel to common areas including the lobby, restaurants, pool area, and fitness rooms. Accessible features include accessible public restrooms, elevators with audible and visual notifications, an accessible path to the beach, and an accessible swimming pool with a self-operating lift.

Gym

This hotel features a fitness center and steam room. These amenities allow guests to maintain their fitness routine and relax during their stay.

3 Star

This beachfront resort offers direct access to the Atlantic Ocean and features an outdoor pool. Amenities include complimentary wireless internet access, an on-site restaurant, a fitness center, and various recreational facilities, providing a comprehensive resort experience.

Beachfront

Outdoor Pool

Golf

Panoramic View Pool

Room Types

1 King Bed, Non-SmokingThe spacious double room features air conditioning, as well as a private bathroom boasting a bath or a shower. The unit has 1 bed.

King Bed, Oceanfront View, Non-SmokingThe spacious double room provides air conditioning, as well as a private bathroom featuring a bath or a shower. The unit offers 1 bed.

2 Queen Beds, Non-SmokingThe spacious double room features air conditioning, as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.

2 Queen Beds, Deluxe Room, City View, Non-SmokingThe spacious double room offers air conditioning, as well as a private bathroom boasting a bath or a shower. The double room has city views. The unit has 2 beds.

2 Queen Beds, Efficiency, Oceanfront View, Non-SmokingThe spacious double room provides air conditioning, as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.

2 Queen Beds, Partial Ocean View, Balcony, Non-SmokingThe spacious double room features air conditioning, as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.

2 Queen Beds, Deluxe Room, Partial View, Kitchenette, Non-SmokingThe spacious double room offers air conditioning, as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.

2 Queen Beds, Partial View, Non-Smoking The double room's kitchenette is available for cooking and storing food. The spacious double room offers air conditioning, as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.

Guest Reviews

6.7

Rated

Review Summaries

Location

Ramada Plaza by Wyndham Marco Polo Beach Resort boasts an enviable location right on the beach in the Sunny Isles neighborhood. Guests consistently highlight the convenience of having direct beach access, with the pool area just steps away from the oceanfront. The resort is praised for its strategic placement, offering easy proximity to various amenities such as grocery stores, shops for souvenirs, cafes, and restaurants—all within a short walk. For those interested in retail therapy, the nearby Aventura Mall is a notable attraction. The breathtaking ocean views from the hotel are often mentioned, adding an extra layer of appeal to the perfectly positioned rooms, which many visitors describe as spacious and well-furnished. The location also offers the benefit of good connectivity via public transportation, making it effortless to explore Miami Beach and other nearby areas. Despite some varied experiences with staff and the surrounding area, the general consensus is that the prime beach position and vibrant neighborhood make it a top choice for those seeking a seamless blend of resort amenities and coastal relaxation.

Breakfast

The breakfast experience at Ramada Plaza by Wyndham Marco Polo Beach Resort tends to evoke mixed reactions from guests. While some found the breakfast offered at the cafeteria to be a perfect start to the day, others were impressed by breakfast offerings near the pool area, describing them as great and awesome. A notable mention is the great restaurant located in the lobby that some guests appreciated for their morning meals. However, many guests expressed dissatisfaction with the lack of complimentary breakfast. Breakfast is often not included in the hotel stay, leading guests to seek alternatives or pay extra. Some guests pointed out limited options, high prices, and the absence of a dedicated breakfast room. The ability to prepare breakfast in-room was mentioned positively, owing to the well-equipped kitchen facilities provided. Despite pleasant encounters with certain breakfast venues, guests frequently noted the need for more variety and better transparency regarding breakfast offerings. Overall, while dining options are available, they are largely at an additional cost, prompting some guests to venture out for more satisfying and cost-effective breakfast experiences.

Dinner

The dining experience at Ramada Plaza by Wyndham Marco Polo Beach Resort offers some noteworthy options, particularly in the lower lobby area. Guests frequently praise the food quality, describing it as delicious, with the Italian restaurant and pizzeria Bianco receiving specific acclaim for their very good offerings. The pizzeria is highlighted as an incredible choice, suggesting that it is a standout option within the resort. While the restaurants may not be described as fancy, they are recognized for being tasty and affordable, making them attractive to those seeking good value. However, potential diners might want to note that the restaurant closures in the evening may be earlier than expected. Despite some critiques about the food served at the beach bar, the lower-level dining options appear to be hidden gems worth exploring.

Rooms

The Ramada Plaza by Wyndham Marco Polo Beach Resort offers a mixed experience when it comes to its rooms. Guests frequently highlight the spaciousness and comfort of the rooms, often appreciating the well-equipped kitchenettes, comfortable beds, and stunning ocean views from the balconies. Many find the proximity to the beach and the presence of a pool to be significant advantages, making for an enjoyable stay in the Sunny Isles area. However, numerous reviews point out the dated and worn condition of the rooms and facilities, with several guests describing the rooms as old and in need of renovation. Issues with cleanliness have been noted, with some rooms not being properly maintained and cleaned only every few days. Despite the comfort of the beds, other furniture and room amenities are reported to be tired or faulty, such as the occasionally noisy air conditioning and clogged bathroom fixtures. The staff generally receive positive feedback for their friendliness and attentiveness, although there are mentions of inconsistencies, such as rooms not being ready on time or room service being infrequent. While the hotel’s location and oceanfront views stand out as highlights, guests often suggest that more attention to maintenance and housekeeping could significantly enhance the overall experience.

Beds

When staying at the Ramada Plaza by Wyndham Marco Polo Beach Resort, guests can generally expect a comfortable sleep experience. Many reviewers particularly praised the comfort of the beds, with several mentioning large and extra-large sized options providing a cozy sleep environment. The cleanliness of the beds also received commendations from guests, enhancing the overall comfort they experienced. While there are positive remarks about the beds being comfortable and firm, some guests felt the mattresses could do with updating, as their condition was occasionally described as worn. Additionally, there were isolated reports about bedbugs, causing distress to certain visitors. Pillows, although described by some as soft, were noted by others to lack comfort and appear old, suggesting potential for improvement in this area. In summary, while there are areas for enhancement, especially regarding the mattresses and pillows, many guests appreciated the comfortable beds at the resort. The combination of spacious rooms with firm, supportive beds typically contributes to a satisfying stay for travelers.

Cleanliness

The Ramada Plaza by Wyndham Marco Polo Beach Resort has received mixed reviews regarding cleanliness, with sentiments ranging from satisfactory experiences to significant concerns. On a positive note, many guests have found their rooms to be clean and the hotel’s beach well-maintained. Some highlighted the attentiveness and friendly nature of the housekeeping staff, ensuring personal needs were met, which contributed to a pleasant stay. The hotel's location is frequently described as beautiful and well-positioned, further enhancing the guests' experience. However, several reviews pointed out areas requiring improvement. Common complaints include outdated facilities and inconsistent housekeeping services, with some guests finding dust, hair, and mold in their rooms. Issues such as poor maintenance and unpleasant smells, including dampness and mildew, were also commonly noted. Some guests reported infrequent room cleaning and found the overall condition of the hotel below their expectations. In summary, while the hotel enjoys a scenic location and has received praise for certain aspects of its cleanliness and service, there are recurring issues that underline the need for enhanced cleaning protocols and maintenance efforts to improve guest satisfaction.

Staff

The reviews for Ramada Plaza by Wyndham Marco Polo Beach Resort reveal a mixed experience with the hotel's staff. Positively highlighted are the front desk and reception team, with several guests specifically praising the exceptional service provided by staff members like Ingrid, Whitney, Beatriz, and Angel. Many guests found the staff to be very friendly, attentive, and professional, enhancing the quality of their stay. The valet and housekeeping teams were also frequently commended for their friendliness and efficiency, contributing to a pleasant overall experience. Despite the abundant appreciation, some inconsistencies in service were evident. While many staff members displayed a warm and welcoming demeanor, there were mentions of certain employees showing a lack of friendliness, and a few instances of rudeness and unhelpfulness were noted, particularly in the pool and common areas. The reviews suggest that while the hotel benefits from a generally friendly atmosphere, there is room for improvement in terms of customer service consistency across all areas of the hotel. Overall, the staff's amiability shines through most interactions, significantly amplifying the aspect of personal care during guests’ stays, though not without a need for some refinement in certain areas.

Wi-Fi

Ramada Plaza by Wyndham Marco Polo Beach Resort has garnered varied reviews about its Wi-Fi services. While there were a few instances where guests found the Wi-Fi to be very good, many pointed out significant connectivity issues. Common feedback indicated challenges with weak signals and inconsistent access. Some guests were unable to get online, which hampered activities needing consistent internet. In a few cases, guests reported that the Wi-Fi did not work at all. It appears that communication from the staff regarding any disruptions was lacking, leading to further dissatisfaction. While the staff was generally described as nice, improvements in Wi-Fi services could enhance overall guest satisfaction.

Gym

The Ramada Plaza by Wyndham Marco Polo Beach Resort offers several amenities that guests appreciate, particularly the gym and sauna, which are well-functioning and provide a good area for workout enthusiasts. Visitors noted the gym as nice, though a few mentioned it was minimal and not frequently used by others. While some found the gym facilities sparse, others highlighted the convenience and enjoyment of having these facilities available during their stay. The resort also stands out with its exceptional pool area, which is clean and well-secured, contributing to a positive experience for guests looking to relax and stay active during their visit.

Pool

Ramada Plaza by Wyndham Marco Polo Beach Resort features a swimming pool that consistently receives praise for being large, heated, and offering direct access to the beach. Guests appreciate the attentive staff at the pool, who help create a welcoming environment. The pool area is spacious, equipped with umbrellas and loungers, making it comfortable for visitors to relax. Its beachfront location grants stunning ocean views, enhancing the overall pool experience. Many guests enjoy the bonus of having a restaurant and bar available in the pool area, allowing for convenient dining. However, there have been significant disruptions due to frequent closures for maintenance or renovations, and some reviews mention dissatisfaction with communication about pool availability. Despite this, when operational, the venue's pool remains a favorite feature among guests, offering a blend of serenity and practicality in a picturesque setting.

Beach

The Ramada Plaza by Wyndham Marco Polo Beach Resort offers a remarkable beachside experience with its exceptional location right on the oceanfront. Guests frequently rave about the easy and direct access to the beautiful and clean sandy shores, making it an ideal spot for beach lovers. The seamless transition from the pool area to the beach enhances the appeal, with some mentioning the stunning sea views and warm water in the pool. The beachfront property boasts amazing views from the rooms, providing guests with unbeatable vistas of the ocean. Additionally, its proximity to local attractions such as Aventura Mall further enhances its convenience. While the beach service is available, it comes with an extra charge, and guests noted limited availability of lounge chairs and umbrellas. Overall, the resort's location is a standout feature, offering unparalleled beach access and a memorable seaside stay.

Parking

At Ramada Plaza by Wyndham Marco Polo Beach Resort, the parking situation is largely centered around a valet service, which has drawn considerable attention from guests. The valet parking is priced at either $25 or $30 per day, which is viewed by many as quite expensive. Despite the cost, the service can be inconsistent, with some reviews highlighting smooth and efficient experiences, while others mention significant delays and organizational issues. The necessity of advance notice, sometimes up to half an hour, is recommended by guests to avoid waiting, and there are occasional reports of miscommunication or difficulty, such as lost keys and challenges with specific vehicle types. While some visitors commend the friendly and attentive staff who deliver a good service, the need for clearer communication about fees and service expectations is a recurring theme. Overall, while there are positive remarks about the staff's efforts, improvements in efficiency and transparency would enhance the guest experience.

Family

The Ramada Plaza by Wyndham Marco Polo Beach Resort in Miami is a family-friendly destination that guests frequently recommend for a relaxing family vacation. It seems to be a particularly good choice for those traveling with children, as many families reported their kids enjoyed the heated pool and easy beach access. Visitors have relished spending time by the pool and basking in the sun, noting these amenities as highlights of their stay. The hotel is praised for its convenient location, making it a great base for exploring Miami while providing a peaceful atmosphere for a family retreat. Many families have returned multiple times, appreciating the hotel’s consistent service and the excellent value it offers. The accommodating staff and wonderful ocean views from the balconies are other features that contribute to a memorable family holiday experience. Some guests noted issues with cleanliness and service delays, suggesting room for improvement in these areas. However, the overall positive experiences, especially from families enjoying the pool and beach, indicate that the resort is a favored choice for those looking to create cherished family memories in Miami.

3 Star

Ramada Plaza by Wyndham Marco Polo Beach Resort offers a mixed experience, balancing its age with positive attributes. The real charm lies in the hotel's outstanding location and direct beach access. Situated right on the shore, it's a prime spot for travelers seeking sun and sand. While the hotel is somewhat aged, it continues to deliver what it promises, offering a fair price given its beachfront location. Some guests have found the balance between quality and price to be quite acceptable. Despite some dissatisfaction with certain services and maintenance standards, many have been pleasantly surprised by its offerings, emphasizing its ability to meet essential travel needs without being overly luxurious. While there may be room for improvement, especially in terms of service consistency and upkeep, the overall experience is still appealing to those who prioritize location. It's noted that the pool and beach service add a valuable touch to the stay, and for some guests, the recent improvements have been noticeable. Although not classified as a resort, and more akin to a standard hotel, it strikes a chord with travelers looking for a well-placed, reasonably priced getaway.

Business

Ramada Plaza by Wyndham Marco Polo Beach Resort has made a positive impression with its attentive valet parking staff, noted for being friendly and accommodating, which can be a convenient feature for business travelers arriving by car. The front desk service is commendable, with staff being described as awesome, enhancing the check-in experience. However, the hotel's ongoing renovations have caused some inconvenience, which may affect business guests seeking uninterrupted stays. While the hotel caters well to Shabbat observers, the feedback on housekeeping reveals room for improvement in maintaining cleanliness, particularly in providing fresh towels and room tidying. These mixed reviews suggest some strengths in service, although certain areas may require attention to better meet the expectations of business travelers.

Outdoor Pool

At the Ramada Plaza by Wyndham Marco Polo Beach Resort, guests are generally impressed with the outdoor pool experience. The large, heated pool is frequently described as very nice, with guests appreciating its perfect temperature. It's noted for its proximity to the beach, providing convenient access to both poolside relaxation and oceanfront enjoyment. Visitors also value the resort's location close to various amenities and shops, enhancing the overall convenience of their stay. While most reviews are positive, a few guests mention that the outside furniture and umbrellas by the pool area come with an additional charge, and there are occasional remarks about the pool staff being somewhat unfriendly. Despite these minor issues, the pool area is largely seen as an impressive aspect of the resort.

Beachfront

Nestled on the shores of a beautiful, expansive beach, the Ramada Plaza by Wyndham Marco Polo Beach Resort offers a prime location for ocean enthusiasts. Positioned directly on the waterfront, guests frequently highlight the extraordinary convenience of having direct access to the sandy shores right from the hotel. This beachfront retreat provides a stunning view of the ocean, which can be enjoyed from the comfort of private balconies, enhancing the overall value and experience of the stay. The presence of attentive and friendly beach staff also contributes to the positive atmosphere, ensuring that guests have everything they need for a relaxing beachside vacation. Whether seeking sweeping ocean views or the ease of a private beach, this property consistently impresses with its commitment to providing an enjoyable and memorable stay.

FAQ

Yes, Ramada Plaza by Wyndham Marco Polo Beach Resort has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Outdoor Pool.

No, a spa isn't available at Ramada Plaza by Wyndham Marco Polo Beach Resort.

Yes, Ramada Plaza by Wyndham Marco Polo Beach Resort welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire

Yes, parking facilities are available at Ramada Plaza by Wyndham Marco Polo Beach Resort.

Yes, Ramada Plaza by Wyndham Marco Polo Beach Resort has a gym.

Location

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