Sur Grand Hotel
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Summary of reviewsSur Grand Hotel offers a commendable stay with several key highlights that make it a popular choice among travelers. Situated on the outskirts of Sur, the hotel balances serene coastal views and urban convenience. Its strategic, though slightly removed location, provides quiet surroundings and easy access to Sur's attractions, the beach and local dining options. Ample parking further enhances its accessibility for those traveling by car.
Guests frequently praise the hotel’s breakfast for its variety and quality, featuring an extensive buffet with fresh and delicious options. The dinner service also receives high marks for its diversity and tasty dishes, particularly its Indian cuisine, making dining at the hotel a favorable experience.
Rooms at the hotel stand out for their spaciousness, cleanliness and comfort. Many come with sea views and balconies, ensuring a restful and pleasant stay. The housekeeping staff is diligent, maintaining high standards of cleanliness across all areas of the hotel. Comfort is further ensured by the quality and spaciousness of the beds, which are consistently described as cozy and inviting.
The staff at Sur Grand Hotel are frequently highlighted for their outstanding service, friendly demeanor and readiness to assist. Guests feel particularly welcomed and well-attended to, contributing significantly to the hotel’s positive reputation.
While the hotel offers convenient and ample parking and is generally seen as family-friendly, certain aspects such as the gym and Wi-Fi could use improvement. The gym is equipped but needs better maintenance and modernization and the Wi-Fi connectivity is inconsistent with some areas lacking adequate coverage.
Overall, Sur Grand Hotel excels in providing a clean, comfortable and well-located stay with great dining options and exceptional service, making it a reliable choice for travelers looking for quality accommodation in Sur.
Categories
Guests frequently praise the hotel’s breakfast for its variety and quality, featuring an extensive buffet with fresh and delicious options. The dinner service also receives high marks for its diversity and tasty dishes, particularly its Indian cuisine, making dining at the hotel a favorable experience.
Rooms at the hotel stand out for their spaciousness, cleanliness and comfort. Many come with sea views and balconies, ensuring a restful and pleasant stay. The housekeeping staff is diligent, maintaining high standards of cleanliness across all areas of the hotel. Comfort is further ensured by the quality and spaciousness of the beds, which are consistently described as cozy and inviting.
The staff at Sur Grand Hotel are frequently highlighted for their outstanding service, friendly demeanor and readiness to assist. Guests feel particularly welcomed and well-attended to, contributing significantly to the hotel’s positive reputation.
While the hotel offers convenient and ample parking and is generally seen as family-friendly, certain aspects such as the gym and Wi-Fi could use improvement. The gym is equipped but needs better maintenance and modernization and the Wi-Fi connectivity is inconsistent with some areas lacking adequate coverage.
Overall, Sur Grand Hotel excels in providing a clean, comfortable and well-located stay with great dining options and exceptional service, making it a reliable choice for travelers looking for quality accommodation in Sur.
Family Friendly Hotel
A nice place to stay for families, offering a comfortable environment and convenient location in Sur. It's a suitable base for exploring the city and its attractions.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi, ensuring guests stay connected. It also features an outdoor swimming pool, a restaurant, and free parking, enhancing the overall guest experience. The availability of these amenities makes it a convenient choice for travelers seeking both connectivity and comfort.
Business Hotel
This hotel is well-suited for travelers seeking relaxation and adventure. It features wellness services and a prime location near attractions.
3-Star Hotel
This hotel offers panoramic beach views, a rooftop pool, and a sauna. It's a popular choice for families and provides a varied breakfast with continental, halal, Asian, and American options. The rooms feature air conditioning and beach views.
Hotel for Honeymoon
Accessible Hotel
Hotel with Gym
Guest Reviews
Nestled along the outskirts of Sur, Sur Grand Hotel strikes a balance between serene coastal ambiance and convenient access to urban amenities. The hotel's location is easily accessible, positioned on a major highway, making it an ideal stopover for travelers traversing the country. Although it sits slightly removed from the bustling city center, this positioning offers the advantage of quiet, peaceful surroundings while still being a short drive away from Sur's old town and central attractions.
Guests frequently appreciate the hotel's proximity to the sea with many taking advantage of the easy walking distance to the beach and seaside promenade. Nearby, a few restaurants provide additional dining options without the need for extensive travel. Travelers note the ample parking available, facilitating easy access for those exploring by car.
Despite the slightly off-center and somewhat isolated location, the hotel is well-suited for those looking for a clean, modern and quiet place to stay. Its strategic location makes it convenient for visiting popular local sites and planning excursions to the surrounding wadis and Wahiba Sands. The hotel's remote setting ensures a peaceful retreat, away from the city noise, although some guests do mention nearby construction and gas stations as minor drawbacks.
For those whose travels bring them near this region and are looking for reliable accommodation with coastal views and ease of access, Sur Grand Hotel offers a practical and satisfactory option.
Guests of Sur Grand Hotel have consistently praised the quality and variety of the breakfast offerings, highlighting them as a significant positive aspect of their stay. Many guests appreciated the great selection available, including an ample and extensive buffet that featured fresh fruit, pastries and fresh egg stations. The breakfast was often described as delicious, fantastic, exceptional and very good. The buffet was noted as being rich, varied and plentiful with multiple choices catering to different tastes and preferences.
The breakfast was also frequently described as substantial with many options and good food quality. Guests mentioned that the breakfast exceeded their expectations and some found it particularly hearty, well-cooked and delicious. Despite occasional mentions of the breakfast being simple or standard, most found it effective and adequate. The availability of a hot cooked breakfast and a very large and varied breakfast buffet were other aspects that were well received.
However, there were a few critiques. Some guests felt the breakfast was overpriced or expensive and a few noted that it could be improved or was not restocked adequately. There were isolated comments about poor selections and specific items like overcooked Viennas and dry pancakes not meeting expectations. Some guests also mentioned that the breakfast room could be more comfortable.
Overall, the breakfast at Sur Grand Hotel is largely celebrated for its variety, quality and the range of options available, contributing positively to the overall guest experience.
Sur Grand Hotel's dinner offerings have received predominantly positive feedback from guests, highlighting a variety of enjoyable dining experiences. Many reviewers have praised the substantial and generous nature of the included dinner options, noting a wide selection of dishes and great value for money. The hotel excels in providing a diverse array of cuisines with many guests highlighting the excellent Indian dishes and the quality of the buffet meals. Specific mentions of delicious curries, good pizza, pasta and various appetizers indicate a well-rounded menu that caters to different tastes. Moreover, the food quality is frequently described as very good with descriptors such as delicious, tasty and beyond expectations commonly used.
The restaurant's setting and service also contribute positively to the dining experience. Several reviews commend the friendly staff and appreciate the convenient location of the restaurant. Guests particularly enjoy the European and Asian food options, though some have suggested an even broader variety. The combination of excellent breakfast and dinner offerings enhances the overall value, making it a highly recommended dining spot within the hotel. Notably, the dinner service is recognized for its generous portions and decent quality, further solidifying its appeal to visitors. Despite a few mentions of inconsistencies, such as cold food at times, the general sentiment towards Sur Grand Hotel's dinner remains highly favorable.
Sur Grand Hotel's rooms consistently impress with their sheer spaciousness and cleanliness. Guests describe them as incredibly large with many highlighting their comfort and modern design. Most rooms are noted for being immaculately clean, allowing for a comfortable and relaxing stay. Several reviews mention the benefit of room upgrades, which provide even more space and, in some cases, fantastic sea views and balconies.
Though some rooms may have an older, dated interior, they are generally reported to be in good condition, well-furnished and equipped with all necessary amenities. The spaciousness extends to the bathrooms, which are often large and well-maintained. Beds in the rooms receive commendations for their comfort, contributing to a restful sleep experience.
A few minor issues such as occasional smoke smells and broken bathtubs were noted, but these do not appear to be common complaints. Additionally, guests appreciated the friendly housekeeping services that maintain the high standards of cleanliness throughout their stay.
Overall, Sur Grand Hotel’s rooms boast ample space, cleanliness and comfort, making it an appealing choice for travelers looking for a relaxing and pleasant accommodation experience.
The beds at Sur Grand Hotel receive overwhelmingly positive feedback from guests, who frequently describe them as very comfortable and cozy. Many reviews highlight the spaciousness of the beds with mentions of king size options and large twin beds that ensure a restful sleep. The bedding also earns praise for its quality and cleanliness, contributing to the overall comfort. Though there are occasional comments about the beds being too firm for some, the majority of guests find the beds to be excellent, often citing the comfortable pillows and bedding. Cleanliness is another consistently noted aspect with many guests appreciating the well-maintained and tidy bed conditions. Overall, Sur Grand Hotel successfully provides a comfortable and inviting sleeping environment for its guests.
Sur Grand Hotel prides itself on its exceptional cleanliness, evident in numerous guest reviews praising their spotless accommodations. Visitors frequently highlight the hotel's clean, spacious and comfortable rooms, which are consistently well-maintained by attentive housekeeping staff. The communal areas and bathrooms are also kept very clean, ensuring that guests experience a high level of hygiene throughout the property.
Guests report that the cleanliness of the modern, well-equipped rooms meets and often exceeds expectations. Many emphasize the comfort and tidiness of the hotel, noting that both the rooms and shared spaces are immaculately kept. The housekeeping team receives notable commendations for their thoroughness and attention to detail, contributing to the hotel's overall reputation for cleanliness.
However, some reviews indicate occasional areas for improvement, such as outdated bathroom facilities and the need for balcony maintenance. Despite these minor issues, the general sentiment remains positive with most guests finding the cleanliness satisfactory and well-suited for a comfortable stay.
In summary, Sur Grand Hotel stands out for its impeccable cleanliness, diligent housekeeping and well-maintained facilities, making it a reliable choice for visitors seeking a clean and comfortable accommodation experience.
'Sur Grand Hotel' is notable for its outstanding staff, as highlighted by numerous guest reviews. The reception team is often praised for their helpful, friendly and accommodating demeanor and the General Manager, Mr. Talha Hussain, stands out for his warm Omani hospitality. Consistently, guests mentioned the front desk staff's politeness and readiness to assist with smooth check-ins and efficient service.
The cleaning staff received commendations for their attentiveness, ensuring rooms are well-maintained and guests' needs are met promptly. Waiters, particularly Roshin at breakfast, were also appreciated for their courteous service. Additionally, guests found the hotel engineering, housekeeping and restaurant teams to be performing at their best, contributing to an overall excellent service experience.
Despite a few isolated comments about less favorable experiences, the consensus underscores the genuinely welcoming and professional nature of the staff with many guests feeling particularly welcomed and well-taken care of throughout their stay. These traits make 'Sur Grand Hotel' a highly recommended accommodation for those valuing high-quality hospitality and service.
Sur Grand Hotel offers a varied experience when it comes to Wi-Fi connectivity. Some guests report positive aspects, praising the good Wi-Fi service and noting that the internet was fast and reliable in certain areas. The connection quality seems to be strong in common areas and is generally described as sufficient for basic use.
However, there are several consistent criticisms. Many guests encountered issues with Wi-Fi availability with reports of no connection in certain rooms and a complete lack of Wi-Fi in the restaurant and lobby. Additionally, the Wi-Fi is often described as weak, slow or unreliable, which has led to frustrations for those needing a stable connection. The inconsistency in Wi-Fi performance highlights a recurring problem with some rooms experiencing poor or non-existent coverage.
Overall, while the hotel does offer Wi-Fi, its reliability and coverage are significant areas for improvement, particularly in private rooms and specific common areas.
Sur Grand Hotel's gym has earned mixed feedback from guests with highlights on its equipment and overall functionality. Many reviews commend the gym for being well-equipped and having good facilities with some guests describing it as a very nice gym. The equipment is generally considered to be in good condition, contributing to an effective workout experience.
However, some guests pointed out areas needing improvement, mentioning that the gym appears a bit outdated and some machines were not maintained properly. A few remarks even described the gym as looking abandoned and suggested it requires an upgrade. Additionally, there were instances when the gym was closed, causing inconvenience.
In summary, while Sur Grand Hotel's gym is appreciated for its decent equipment and good service, there are noticeable opportunities for enhancements, particularly in maintenance and modernization.
Sur Grand Hotel offers guests the convenience of ample parking facilities, making it an ideal choice for those traveling by car. The hotel provides a considerable number of parking spaces directly in front of the building. Guests appreciate the large, well-maintained and secure parking area, which contributes to a hassle-free experience. The availability of free and secure parking right outside the hotel further enhances its appeal. The check-in process is notably smooth due to the easy access to substantial parking spaces. Overall, visitors find the parking situation at Sur Grand Hotel to be very convenient and stress-free.
Sur Grand Hotel is heralded as a top choice for families with many mentioning its exceptionally friendly and accommodating staff that enhance the overall stay. The hotel is widely regarded as very family friendly, offering various accommodation options tailored for families. Positive experiences for family stays are frequently highlighted, making it a highly recommended destination for those traveling with children.
Despite its family-friendly orientation, there are certain limitations noted in the reviews. Specifically, the rooftop pool and family pool were reported closed for family safety and there was mention of a lack of amenities or activities specifically for children. There was also an isolated concern regarding poorly behaved children. However, overall sentiments lean heavily towards a great family experience with upgraded options like a sea view room adding to the appeal. Families especially appreciate the clean, attentive service, which makes the hotel a favorable recommendation for family vacations.
Sur Grand Hotel offers a solid and reliable experience, delivering what can be expected from a three-star small-city hotel. Guests generally found the accommodation functional and tidy, meeting the standards associated with its rating. It provides excellent value for money and is considered better than anticipated for its category with some pointing out the price/performance ratio as top-notch. Overall, it is seen as a great hotel for a comfortable enough stay at a reasonable price, making it a commendable option for those seeking standard amenities without splurging.
Sur Grand Hotel is highly recommended for business travelers, offering peaceful accommodations suitable for short stays and layovers. The hotel features essential business amenities, including conference rooms and business lounges, making it excellent for business stops and trips. Attentive service and a variety of business services are available, ensuring a productive stay. Rated as a three-star hotel, it provides comfortable accommodations with commendable business capacities.
Sur Grand Hotel offers a range of accessibility features that make it a suitable choice for guests with disabilities. The hotel entrance is equipped with a wheelchair ramp, ensuring easy access and an elevator is available for convenient movement between floors. The hotel provides good disability facilities and accessible rooms, catering to guests with mobility limitations. Additionally, its strategic location offers direct access to the highway towards Muscat, enhancing its convenience. While the accessibility is generally effective, some reviews indicate that certain aspects are not well-maintained. Overall, the hotel's functional design and attentive service contribute positively to the experience of guests with disabilities.
Sur Grand Hotel offers an exceptional experience for honeymooners, highlighted by their beautifully appointed honeymoon suites and romantic view rooms. The venue itself is regarded as an ideal location for those celebrating their love with many guests finding it to be a perfect and magical setting for their special time together. The hotel goes the extra mile by providing thoughtful touches, such as flowers for anniversaries, to make the stay even more memorable. Overall, Sur Grand Hotel delivers a generous and delightful honeymoon experience, making it an amazing place for couples to create lasting memories.
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Location
Guests frequently appreciate the hotel's proximity to the sea with many taking advantage of the easy walking distance to the beach and seaside promenade. Nearby, a few restaurants provide additional dining options without the need for extensive travel. Travelers note the ample parking available, facilitating easy access for those exploring by car.
Despite the slightly off-center and somewhat isolated location, the hotel is well-suited for those looking for a clean, modern and quiet place to stay. Its strategic location makes it convenient for visiting popular local sites and planning excursions to the surrounding wadis and Wahiba Sands. The hotel's remote setting ensures a peaceful retreat, away from the city noise, although some guests do mention nearby construction and gas stations as minor drawbacks.
For those whose travels bring them near this region and are looking for reliable accommodation with coastal views and ease of access, Sur Grand Hotel offers a practical and satisfactory option.
Breakfast
The breakfast was also frequently described as substantial with many options and good food quality. Guests mentioned that the breakfast exceeded their expectations and some found it particularly hearty, well-cooked and delicious. Despite occasional mentions of the breakfast being simple or standard, most found it effective and adequate. The availability of a hot cooked breakfast and a very large and varied breakfast buffet were other aspects that were well received.
However, there were a few critiques. Some guests felt the breakfast was overpriced or expensive and a few noted that it could be improved or was not restocked adequately. There were isolated comments about poor selections and specific items like overcooked Viennas and dry pancakes not meeting expectations. Some guests also mentioned that the breakfast room could be more comfortable.
Overall, the breakfast at Sur Grand Hotel is largely celebrated for its variety, quality and the range of options available, contributing positively to the overall guest experience.
Dinner
The restaurant's setting and service also contribute positively to the dining experience. Several reviews commend the friendly staff and appreciate the convenient location of the restaurant. Guests particularly enjoy the European and Asian food options, though some have suggested an even broader variety. The combination of excellent breakfast and dinner offerings enhances the overall value, making it a highly recommended dining spot within the hotel. Notably, the dinner service is recognized for its generous portions and decent quality, further solidifying its appeal to visitors. Despite a few mentions of inconsistencies, such as cold food at times, the general sentiment towards Sur Grand Hotel's dinner remains highly favorable.
Rooms
Though some rooms may have an older, dated interior, they are generally reported to be in good condition, well-furnished and equipped with all necessary amenities. The spaciousness extends to the bathrooms, which are often large and well-maintained. Beds in the rooms receive commendations for their comfort, contributing to a restful sleep experience.
A few minor issues such as occasional smoke smells and broken bathtubs were noted, but these do not appear to be common complaints. Additionally, guests appreciated the friendly housekeeping services that maintain the high standards of cleanliness throughout their stay.
Overall, Sur Grand Hotel’s rooms boast ample space, cleanliness and comfort, making it an appealing choice for travelers looking for a relaxing and pleasant accommodation experience.
Beds
Cleanliness
Guests report that the cleanliness of the modern, well-equipped rooms meets and often exceeds expectations. Many emphasize the comfort and tidiness of the hotel, noting that both the rooms and shared spaces are immaculately kept. The housekeeping team receives notable commendations for their thoroughness and attention to detail, contributing to the hotel's overall reputation for cleanliness.
However, some reviews indicate occasional areas for improvement, such as outdated bathroom facilities and the need for balcony maintenance. Despite these minor issues, the general sentiment remains positive with most guests finding the cleanliness satisfactory and well-suited for a comfortable stay.
In summary, Sur Grand Hotel stands out for its impeccable cleanliness, diligent housekeeping and well-maintained facilities, making it a reliable choice for visitors seeking a clean and comfortable accommodation experience.
Staff
The cleaning staff received commendations for their attentiveness, ensuring rooms are well-maintained and guests' needs are met promptly. Waiters, particularly Roshin at breakfast, were also appreciated for their courteous service. Additionally, guests found the hotel engineering, housekeeping and restaurant teams to be performing at their best, contributing to an overall excellent service experience.
Despite a few isolated comments about less favorable experiences, the consensus underscores the genuinely welcoming and professional nature of the staff with many guests feeling particularly welcomed and well-taken care of throughout their stay. These traits make 'Sur Grand Hotel' a highly recommended accommodation for those valuing high-quality hospitality and service.
Wi-Fi
However, there are several consistent criticisms. Many guests encountered issues with Wi-Fi availability with reports of no connection in certain rooms and a complete lack of Wi-Fi in the restaurant and lobby. Additionally, the Wi-Fi is often described as weak, slow or unreliable, which has led to frustrations for those needing a stable connection. The inconsistency in Wi-Fi performance highlights a recurring problem with some rooms experiencing poor or non-existent coverage.
Overall, while the hotel does offer Wi-Fi, its reliability and coverage are significant areas for improvement, particularly in private rooms and specific common areas.
Gym
However, some guests pointed out areas needing improvement, mentioning that the gym appears a bit outdated and some machines were not maintained properly. A few remarks even described the gym as looking abandoned and suggested it requires an upgrade. Additionally, there were instances when the gym was closed, causing inconvenience.
In summary, while Sur Grand Hotel's gym is appreciated for its decent equipment and good service, there are noticeable opportunities for enhancements, particularly in maintenance and modernization.
Parking
Family
Despite its family-friendly orientation, there are certain limitations noted in the reviews. Specifically, the rooftop pool and family pool were reported closed for family safety and there was mention of a lack of amenities or activities specifically for children. There was also an isolated concern regarding poorly behaved children. However, overall sentiments lean heavily towards a great family experience with upgraded options like a sea view room adding to the appeal. Families especially appreciate the clean, attentive service, which makes the hotel a favorable recommendation for family vacations.
3 Star
Business
Accessible
Honeymoon
No, Sur Grand Hotel doesn't have any pool.
No, a spa isn't available at Sur Grand Hotel.
No, Sur Grand Hotel doesn't allow dogs.
No, parking facilities aren't available at Sur Grand Hotel.
Yes, Sur Grand Hotel has a gym.
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