Civic Hotel, Autograph Collection
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Summary of reviewsThe Civic Hotel, Autograph Collection, garners substantial praise from its guests across several categories, making it a favorable choice for many. The hotel's enviable location in Surrey City Center is a major highlight, providing convenient access to shops, restaurants and transport links like the SkyTrain station. This central positioning, coupled with modern, clean facilities and well-maintained rooms, make it an exceptional hub for both tourists and business travelers, despite occasional concerns about navigation and area safety.
Breakfast at the Civic Hotel is generally well-received with guests appreciating the quality and variety of the breakfast buffet. Items such as oatmeal receive specific accolades, though some guests feel that the breakfast could offer more variety and be more reasonably priced. The interruption of breakfast service at the Dominion restaurant due to Covid is another point of note.
Rooms are described as clean, stylish and well-equipped, offering fantastic views and modern comforts that enhance the guest experience. The spacious layouts and comfortable beds are particularly commended, although some guests noted that the rooms might be smaller than expected and lacked small fridges and microwaves. Noise from the nearby SkyTrain also occasionally detracts from the otherwise soundproof experience.
Cleanliness throughout the hotel is impeccable with both rooms and public areas maintaining a high standard of hygiene. This, combined with modern aesthetics and friendly staff, ensures guests have a comfortable stay.
The staff at Civic Hotel consistently receive high praise for their friendliness, efficiency and willingness to assist. Exceptional customer service, including personal touches like complimentary wine and chocolates, further enhances the overall guest experience.
The rooftop pool and hot tub are appreciated by guests looking for relaxation, although some report closures during their stay. The hotel also features a charming pub, adding to the convenience and enjoyment of the facilities.
Parking is accessible with an underground garage providing convenience, although finding available spots can be tricky at times and there is a fee for parking.
Lastly, the beds are noted for their comfort, contributing to a restful sleep, though a few guests had preferences for different types of mattresses or found the bedding less comfortable than expected.
In summary, the Civic Hotel, Autograph Collection, is highly regarded for its central location, cleanliness, modern rooms and exceptional staff, making it a well-managed and attractive choice for visitors to Surrey.
Categories
Breakfast at the Civic Hotel is generally well-received with guests appreciating the quality and variety of the breakfast buffet. Items such as oatmeal receive specific accolades, though some guests feel that the breakfast could offer more variety and be more reasonably priced. The interruption of breakfast service at the Dominion restaurant due to Covid is another point of note.
Rooms are described as clean, stylish and well-equipped, offering fantastic views and modern comforts that enhance the guest experience. The spacious layouts and comfortable beds are particularly commended, although some guests noted that the rooms might be smaller than expected and lacked small fridges and microwaves. Noise from the nearby SkyTrain also occasionally detracts from the otherwise soundproof experience.
Cleanliness throughout the hotel is impeccable with both rooms and public areas maintaining a high standard of hygiene. This, combined with modern aesthetics and friendly staff, ensures guests have a comfortable stay.
The staff at Civic Hotel consistently receive high praise for their friendliness, efficiency and willingness to assist. Exceptional customer service, including personal touches like complimentary wine and chocolates, further enhances the overall guest experience.
The rooftop pool and hot tub are appreciated by guests looking for relaxation, although some report closures during their stay. The hotel also features a charming pub, adding to the convenience and enjoyment of the facilities.
Parking is accessible with an underground garage providing convenience, although finding available spots can be tricky at times and there is a fee for parking.
Lastly, the beds are noted for their comfort, contributing to a restful sleep, though a few guests had preferences for different types of mattresses or found the bedding less comfortable than expected.
In summary, the Civic Hotel, Autograph Collection, is highly regarded for its central location, cleanliness, modern rooms and exceptional staff, making it a well-managed and attractive choice for visitors to Surrey.
Luxury Hotel
Located in the heart of Surrey's downtown, this Autograph Collection hotel offers modern luxury. It features sophisticated design, a rooftop pool, and upscale dining options.
Dog Friendly Hotel
This hotel features a seasonal outdoor swimming pool, a hot tub, and a fitness center. It is a modern hotel with friendly staff and clean, comfortable rooms. It is also a pet-friendly hotel.
Hotel with Parking
The hotel has parking facilities. It is a modern hotel located in the heart of Surrey, offering convenient access to the city's attractions and business areas. As part of the Autograph Collection, it provides a unique and upscale experience.
EV charging stations
Accessible Hotel
The Civic Hotel offers three accessible rooms with wheel-in showers. It also provides accessible on-site parking and welcomes service animals without fees or documentation. The hotel is conveniently located near public transport and offers concierge services.
Hotel with Outdoor Pool
Located in Surrey, this hotel features a seasonal outdoor swimming pool and a hot tub on a rooftop deck. The pool area is designed to be private while offering views of the surrounding plaza.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
The Civic Hotel, Autograph Collection, boasts an enviable location that consistently impresses its guests. Centrally situated, it provides effortless access to Surrey City Center with key amenities like shops, restaurants and the SkyTrain station just steps away. Guests appreciate its proximity to train and bus stations, making it a convenient hub for navigating the Vancouver area. The ease of connectivity is heightened by its direct access to Surrey Central Station.
The hotel's modern and clean facilities, coupled with spacious parking spots and well-maintained rooms, further enhance the guest experience. A pub located in the building and nearby dining options add to the convenience. Despite a few comments about confusing navigation for non-locals and the surrounding area's safety, the overall sentiment towards the hotel's location remains highly positive. For those conducting business locally, it proves to be an exceptional choice.
Visitors to the Civic Hotel, Autograph Collection have generally positive things to say about their breakfast experience. Many reviews highlight the breakfast as good with several guests noting its quality by American standards. Positive points include the wide selection and the overall variety available at the breakfast buffet, which some described as wonderful and excellent. Guests especially appreciated items like the oatmeal, which received specific praise for being excellent.
However, there are a few criticisms that surfaced. Some felt that the breakfast lacks sufficient variety and noted that certain foods seemed denatured. There's also mention that the breakfast is quite pricey and there's a sentiment that it should be included in the room price. Additionally, due to Covid, the Dominion restaurant currently does not offer breakfast, which could be a downside for some.
Despite these points, the neat presentation of the breakfast buffet, the friendly staff and the nice views from the dining area leave a positive overall impression of the breakfast service at the Civic Hotel, Autograph Collection.
The rooms at 'Civic Hotel, Autograph Collection' offer a mix of comfort, cleanliness and modern amenities. Guests frequently appreciate the fantastic views from their rooms, particularly noting the stunning vistas from corner rooms and even bathrooms. The hotel rooms are described as clean, neat and beautifully designed with a layout that enhances comfort.
Many reviews highlight the spaciousness of the rooms, the modern decor and how exceptionally well-equipped and well-appointed they are. The beds are particularly praised for their size and comfort, making it easy for guests to get a good night's sleep.
However, some guests find the room size smaller than expected for the price and note the absence of small fridges and microwaves. Additionally, despite being advertised as soundproof, some rooms experience noise from the nearby Skytrain, especially in the morning.
Overall, the Civic Hotel garners positive feedback for its clean, stylish and comfortable rooms, making it a modern and appealing choice, albeit with a few minor drawbacks.
The beds at Civic Hotel, Autograph Collection, receive largely positive feedback from guests with many describing them as very comfortable or super comfortable. Several guests appreciated the comfort of both the beds and pillows, noting that the king-size bed truly feels spacious. However, some guests experienced issues, such as rough sheets, a groove on one side of the bed or beds and pillows that were too soft for their preference. There was also a mention of a preference for different mattress types, particularly for those who dislike pillow top mattresses.
Civic Hotel, Autograph Collection consistently impresses with its immaculate cleanliness and modern aesthetic. The rooms and bathrooms are described as very clean and spotlessly maintained, contributing to a comfortable stay for guests. The hotel's overall cleanliness extends to all areas with everything being well-kept and functional. Guests frequently highlight the modern, clean and comfortable environment, which blends seamlessly with the hotel's stylish design. The positive experience is further enhanced by the friendly and pleasing staff, ensuring that both cleanliness and customer service are top-notch. The combination of a meticulously clean atmosphere and excellent service makes for a highly satisfying stay.
The staff at Civic Hotel, Autograph Collection, consistently receives high praise across various guest reviews. Guests highlight the excellence of the staff service, noting that the team is not only very nice but also extremely helpful and friendly. Many guests found the staff to be the highlight of their stay, emphasizing the friendly, efficient and accommodating nature of the personnel.
Multiple reviews mention the exceptional customer service, describing it as the best they have encountered with a notable willingness from staff to assist with any needs. Some guests appreciated the thoughtful touches, like complementary wine and chocolates, provided by the staff.
Overall, reviews consistently depict the staff as awesome, super friendly, polite and eager to help, contributing significantly to the positive experiences at this well-managed hotel.
The Civic Hotel, Autograph Collection, features a lovely pool and hot tub, both of which provide great options for guests looking to swim and relax. The rooftop pool, located on the 4th floor, is spacious and offers a pleasant swimming experience until 10:00 PM. While some guests reported that the pool was closed during their stay, those who had the opportunity to use the facility found it to be a delightful bonus to their visit. Alongside the pool, the hotel also houses a charming pub, adding to the appeal of the overall stay.
The Civic Hotel, Autograph Collection offers underground parking conveniently located beneath the hotel, making it easily accessible for guests. The parking garage is particularly praised for its convenience and the availability of big enough parking spots, which can accommodate a variety of vehicles comfortably.
However, guests have noted some challenges with the parking experience. Some have found the parking situation to be confusing with difficulty finding available spots, especially at night. It's also important to note that there is no free parking at the hotel and guests must pay for a parking spot. Additionally, there is no dedicated guest parking, which could pose some inconvenience. Despite these issues, when available, parking is considered easy and the location of the garage is favorable.
Visitors have mentioned that walking around the neighborhood isn't the most comfortable, which could be a factor to consider when assessing the overall convenience of the hotel's parking facilities.
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Location
The hotel's modern and clean facilities, coupled with spacious parking spots and well-maintained rooms, further enhance the guest experience. A pub located in the building and nearby dining options add to the convenience. Despite a few comments about confusing navigation for non-locals and the surrounding area's safety, the overall sentiment towards the hotel's location remains highly positive. For those conducting business locally, it proves to be an exceptional choice.
Breakfast
However, there are a few criticisms that surfaced. Some felt that the breakfast lacks sufficient variety and noted that certain foods seemed denatured. There's also mention that the breakfast is quite pricey and there's a sentiment that it should be included in the room price. Additionally, due to Covid, the Dominion restaurant currently does not offer breakfast, which could be a downside for some.
Despite these points, the neat presentation of the breakfast buffet, the friendly staff and the nice views from the dining area leave a positive overall impression of the breakfast service at the Civic Hotel, Autograph Collection.
Rooms
Many reviews highlight the spaciousness of the rooms, the modern decor and how exceptionally well-equipped and well-appointed they are. The beds are particularly praised for their size and comfort, making it easy for guests to get a good night's sleep.
However, some guests find the room size smaller than expected for the price and note the absence of small fridges and microwaves. Additionally, despite being advertised as soundproof, some rooms experience noise from the nearby Skytrain, especially in the morning.
Overall, the Civic Hotel garners positive feedback for its clean, stylish and comfortable rooms, making it a modern and appealing choice, albeit with a few minor drawbacks.
Beds
Cleanliness
Staff
Multiple reviews mention the exceptional customer service, describing it as the best they have encountered with a notable willingness from staff to assist with any needs. Some guests appreciated the thoughtful touches, like complementary wine and chocolates, provided by the staff.
Overall, reviews consistently depict the staff as awesome, super friendly, polite and eager to help, contributing significantly to the positive experiences at this well-managed hotel.
Pool
Parking
However, guests have noted some challenges with the parking experience. Some have found the parking situation to be confusing with difficulty finding available spots, especially at night. It's also important to note that there is no free parking at the hotel and guests must pay for a parking spot. Additionally, there is no dedicated guest parking, which could pose some inconvenience. Despite these issues, when available, parking is considered easy and the location of the garage is favorable.
Visitors have mentioned that walking around the neighborhood isn't the most comfortable, which could be a factor to consider when assessing the overall convenience of the hotel's parking facilities.
Yes, Civic Hotel, Autograph Collection has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Civic Hotel, Autograph Collection.
Yes, Civic Hotel, Autograph Collection welcomes dogs.
Yes, parking facilities are available at Civic Hotel, Autograph Collection.
Yes, Civic Hotel, Autograph Collection has a gym. For more information, read the answers to the Gym questionnaire
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