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Summary of reviewsHesteya Hotel is strategically located, offering convenience and tranquility for travelers, particularly those journeying to and from Turkey. The hotel's proximity to the highway, border gate, local attractions, city park and city center makes it an ideal spot for both short-term visitors and those exploring the nearby regions like Mezek, Greece and Edirne. Guests consistently highlight the ease of transportation and quiet surroundings as significant benefits.
The rooms at Hesteya Hotel are notably spacious and pristine, equipped with modern amenities and thoughtful details such as toothbrush sets, cotton swabs and shaving kits. Guests appreciate the air-conditioned, cozy interiors and the well-maintained environment, which contribute to a comfortable stay. The presence of a playground for children adds to the appeal, although some feedback pointed out minor issues with bed comfort.
Cleanliness is a standout feature of the hotel with guests frequently praising the spotless conditions of both the rooms and common areas. The newness of the hotel contributes to its fresh and tidy appearance, complemented by clean, new towels and an overall well-kept environment. This high standard of cleanliness enhances the cozy and comfortable ambiance of the hotel.
The staff at Hesteya Hotel receive commendations for their friendliness, helpfulness and professionalism. Their welcoming and polite demeanor significantly contributes to the positive guest experience, despite some minor issues related to language barriers and occasional inattentiveness.
Breakfast reviews are mixed with some guests finding it elegant and satisfying, while others feel it lacks variety and quality. Nonetheless, the breakfast experience is generally considered adequate with room for enhancements in diversity and taste.
Overall, Hesteya Hotel is highly regarded for its strategic location, cleanliness, spacious and well-appointed rooms and friendly staff, making it a desirable choice for travelers seeking convenience and comfort. Nonetheless, there are areas, particularly in breakfast offerings and bed comfort, that could benefit from improvements. Show more
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Family Friendly Hotel
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Guest Reviews
8.5
Very Good
Location
Hesteya Hotel boasts a prime location that guests find highly appealing. Positioned just off the highway from Turkey and near the Kapıkule border gate, it offers easy access for travelers journeying to and from the country. The hotel's setting is not only convenient for those en route to Bansko but also for guests looking to explore local attractions like the sights of Mezek, the nearby area in Greece and Edirne.
The establishment is situated close to the city park and is just a ten-minute walk from the city center, adding to its accessibility for both leisure and relaxation. Reviewers have consistently praised the location for its convenience and quietness, making transportation to and from the hotel straightforward.
Complementing its strategic placement, guests frequently highlighted the hotel's overall cleanliness, spacious and comfortable rooms with excellent amenities and a satisfying breakfast experience. All these factors contribute to making Hesteya Hotel a desirable stay for short-term visitors and those looking to explore the surrounding regions.
Breakfast
The breakfast at Hesteya Hotel has generally received mixed feedback from guests. While some described it as very nice, elegant and even excellent, others considered it weak, lacking in variety and quite basic. A few guests mentioned that the breakfast was satisfying and sufficient, typical of a continental breakfast, but with limited options that were always the same. Certain reviews pointed out that the coffee was particularly unpalatable. Overall, although some guests appreciated their breakfast experience, noting the taste and elegance, many suggested that there could be improvements in both variety and quality.
Rooms
Hesteya Hotel offers impressively spacious and immaculate rooms that guests have praised for their cleanliness and comfort. The large, spotless rooms come equipped with modern bathrooms stocked with all necessary toiletries, including toothbrush sets, cotton swabs and shaving kits. With features like air conditioning and cozy, warm interiors, the rooms ensure a snug and welcoming stay. Guests appreciated the quiet and well-maintained environment, noting that the hotel also provides a nice playground for children. Despite a few mentions of uncomfortable beds and occasional minor drawbacks, the overall experience in the hotel's rooms is highly positive with attention to detail in amenities and a generally pleasant atmosphere.
Beds
Reviews of the beds at Hesteya Hotel present a mixed picture. Some guests found the sleeping experience comfortable, noting that the room itself was cozy and the sofa mattress was firm and comfortable. However, a significant number of reviewers highlighted issues with the beds, describing them as problematic and uncomfortable. Common complaints included soft, lumpy pillows and mattresses that were either too soft or broken. There were also mentions of creaking beds and bedsheets with holes. Overall, while some aspects of Hesteya Hotel's sleeping arrangements received praise, there are notable areas for improvement.
Cleanliness
Hesteya Hotel has garnered high praise from travelers for its impeccable cleanliness, consistently described as very good or spotless. Guests frequently highlight the hotel's clean and tidy facilities, noting that both common areas and rooms are well-maintained. The hotel, being relatively new, enhances the sense of freshness and cleanliness with many appreciating the spotless new towels and spacious rooms.
In addition to its cleanliness, the hotel is described as cozy and comfortable, providing a warm ambiance that complements its prime location. Guests appreciate the thoughtful design and upkeep of the rooms, making for a well-rounded and pleasant stay experience. However, isolated incidences of cigarette smoke and musty odors were noted, but these did not overshadow the overwhelmingly positive remarks about the hotel's cleanliness and overall standards.
Staff
Hesteya Hotel's staff receive high praise for their friendliness and helpfulness, creating a welcoming atmosphere for guests. Many reviews highlight the staff's politeness and their hospitable nature, as well as their professional service. The employees, including receptionists and waiters, are often noted for their pleasant demeanor and attentiveness. However, some feedback points to areas that need improvement, such as language barriers, as the staff's proficiency in English is limited. Additionally, isolated incidents of inattentiveness were mentioned, like a receptionist sleeping in the lobby and personnel smoking in the restaurant. Despite these occasional drawbacks, the overall impression is that the hotel's staff are dedicated to providing a positive experience for their guests.
No, Hesteya Hotel doesn't have any pool.
No, a spa isn't available at Hesteya Hotel.
No, Hesteya Hotel doesn't allow dogs.
No, parking facilities aren't available at Hesteya Hotel.