Tacna-18.01557700,
-70.23879300,
Av. Jorge Basadre Grohmann Sur 1286, Tacna(Show on Map)
8.4
Very Good
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Summary of reviewsTierra Viva Tacna offers a modern and well-equipped stay, featuring excellent and spacious rooms praised for their cleanliness, comfort and large, well-appointed bathrooms. The comfortable, high-quality beds are frequently highlighted as a standout feature, contributing to a restful night's sleep. The modern facilities, including a gym and restaurant, add to the overall pleasant guest experience.
Guests frequently commend the hotel's exemplary cleanliness. Both public areas and private rooms are spotless and well-organized, creating a fresh, inviting environment. The attentiveness and friendliness of the staff further enhance the stay with many guests feeling valued and well-treated. Nancy at reception, among others, receives particular mention for her exceptional service.
The breakfast buffet receives mixed reviews. While many guests enjoy the varied and abundant options, live music on Saturdays and the quiet, pleasant breakfast area, others find the offerings basic and not meeting the hotel's standards. There are frequent mentions of issues such as incomplete restocking, cold items and a lack of sweet items and fruits, indicating room for improvement.
Despite the hotel's positive attributes, its location is less ideal for those wanting to be near Tacna's historic and tourist areas. Situated on a main avenue within a developing neighborhood, it’s somewhat isolated from the city center and popular attractions. However, taxis are easily available, making central locations accessible if needed. Some guests appreciate the tranquility the seclusion offers, although others express concerns about the safety of the open parking area. The parking facility itself has practical challenges, such as the lack of a direct elevator to the reception and shared usage with a cinema, which may lead to inconvenience.
Tierra Viva Tacna is suitable for business travelers, offering a comfortable stay with convenient access to Jorge Basadre University, a good option for conferences. However, some structural and service issues, like poor Wi-Fi connectivity and additional fees for evening visitors, may impact the overall experience.
Families traveling with children find the hotel mixed with appealing amenities like gaming spaces but concerns over staff friendliness and the generally nightclub-like atmosphere.
Overall, Tierra Viva Tacna provides a modern, comfortable stay with excellent facilities and service, but potential guests might need to consider the location and some minor inconveniences. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard Twin RoomThis double room has a private bathroom, air conditioning and a flat-screen cable TV. The room is also equipped with a safety deposit box, a minibar and an ironing kit.
Guests are served a complimentary breakfast daily.
Suite with City ViewThis spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a dining area as well as city views. The unit has 2 beds.
King RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, soundproof walls, a minibar, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Superior Twin RoomOffering free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit offers 2 beds.
Superior King RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 2 beds.
Standard Family RoomThis air-conditioned family room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Guest Reviews
8.4
Very Good
Location
Tierra Viva Tacna offers a modern stay with well-equipped facilities, spacious rooms and an impressive breakfast buffet. However, its location is less than ideal for those hoping to be near Tacna's historic and tourist areas. Situated on one of the main avenues and somewhat isolated within a developing neighborhood, the hotel is a distance away from the city center and popular attractions. The immediate surroundings have been described as unattractive and not very pleasant. Despite this, taxis are readily available, making it relatively easy to reach central locations if needed. While some guests find the seclusion offers tranquility, others note the area feels unsafe, particularly the open parking area. In summary, Tierra Viva Tacna excels in amenities and comfort, though its remote location might be a consideration for travelers wanting to be closer to the city's bustling heart.
Breakfast
The breakfast at Tierra Viva Tacna receives a range of feedback from its guests. Many have praised it for being good, delicious and excellent with some appreciating the varied and abundant options available. Several guests enjoyed the live music on Saturdays and found the breakfast area to be a quiet, pleasant place.
However, there are frequent mentions of it being limited in variety with numerous guests noting that the offerings are often quite basic and do not align with the hotel's standards or the photos they had seen. The quality of specific items like scrambled eggs and bread, as well as the temperature of the food, has been critiqued by some. Issues such as incomplete restocking and items being served cold were highlighted.
Guests have also expressed disappointment over the lack of sweet items and fruits, indicating that the breakfast could be more comprehensive. Despite the good service from the attentive staff, the overall sentiment suggests there is substantial room for improvement to meet the expectations for a hotel of this category.
Rooms
Tierra Viva Tacna stands out for its excellent and spacious rooms, frequently praised by guests for their comfort and modernity. The rooms are not only large but also impeccably clean, providing a very comfortable stay. Many reviews highlight the large, well-equipped bathrooms, suitable even for seniors or people with disabilities. The facilities, including the restaurant and gym, are modern and well-maintained, adding to the overall positive guest experience.
One recurring theme in the reviews is the exceptional comfort of the beds and the high quality of the room amenities. Despite a few mentions of the rooms appearing dark due to their color scheme, the general consensus is that the rooms are cozy, clean and offer a high standard of accommodation. The hotel's spaciousness extends beyond the rooms to the entire hotel infrastructure, ensuring a quiet and relaxing environment.
The cleanliness and efficient service provided by the staff also received commendations, making the stay not only comfortable but also pleasant. In summary, Tierra Viva Tacna's spacious, modern and comfortable rooms, along with excellent facilities and service, seem to exceed guest expectations regularly, promising a delightful stay for future visitors.
Beds
At Tierra Viva Tacna, guests frequently highlight the comfort and quality of the beds as a standout feature of their stay. Many reviews rave about the wonderful, very comfortable and super comfortable beds, often noting their excellent quality and the clean, well-maintained condition of the bedding. The beds are described as perfect for a restful night's sleep, contributing significantly to the overall positive experience of the hotel's accommodations. While a few guests find the beds a bit hard, the overwhelming consensus underscores the beds as a major asset of the hotel. The rooms also receive praise for being clean, well-equipped and a great retreat after a busy day.
Cleanliness
Tierra Viva Tacna consistently impresses with its exemplary attention to cleanliness. Travelers frequently highlight the immaculate condition of the hotel, praising both the public areas and private rooms for their spotless appearance. Guests note that everything is clean and well-organized, contributing to an agreeable and comfortable stay.
The modern facilities are often mentioned as not only clean but also well-maintained, creating a pleasant atmosphere throughout the hotel. Housekeeping receives high marks for its thorough and consistent efforts, particularly in the bathrooms and rooms. The hotel's cleanliness extends to its restaurant, offering an exquisite dining experience in a pristine environment.
Comfort is another strong point. The spacious, well-equipped rooms ensure a relaxing experience and the cleanliness adds to the overall comfort. The hotel's modern design and organization further enhance its appeal, making every corner feel fresh and inviting.
Staff service complements the cleanliness with many reviews emphasizing their friendly and helpful demeanor. Guests appreciate the excellent service, noting that the staff's attentiveness contributes to the hotel's welcoming atmosphere. Despite an occasional mention of a cold ambiance in the facilities or issues like poor access from the parking lot, the high level of cleanliness and comfort usually overshadows these minor drawbacks.
Overall, Tierra Viva Tacna is highly recommended for those seeking a clean, comfortable and pleasant stay. The hotel stands out for its meticulous housekeeping, well-maintained modern facilities and courteous staff, ensuring a positive experience for visitors.
Staff
Tierra Viva Tacna stands out for its impressive level of service, consistently mentioned as a highlight in guest reviews. The staff's friendliness and warm attention create a welcoming atmosphere, ensuring that visitors feel valued and well-treated. Numerous guests have praised the staff for their kindness, attentiveness and willingness to go above and beyond in providing excellent service. Whether at reception, the bar or dining areas, the hotel personnel are often described as friendly, helpful and dedicated to meeting guests' needs.
Despite a few isolated concerns about reception and some inconsistencies in staff attention, the overall sentiment remains positive. Particular mention is given to individuals like Nancy at reception, who exemplify the hotel's commitment to outstanding customer service. The complimentary luggage storage service further adds to the convenience of the stay.
In summary, guests can expect a warm and accommodating experience at Tierra Viva Tacna with a team that strives to ensure a pleasant and comfortable stay.
Wi-Fi
The reviews of Tierra Viva Tacna highlight a mixed experience when it comes to the hotel's Wi-Fi. While some guests appreciated the good Wi-Fi, others noted significant issues, including poor quality, slow speeds and in some cases, a complete lack of Wi-Fi access. These connectivity problems sometimes necessitated room changes. Overall, the hotel itself receives praise for its quality, even though it is located far from attractions. However, the inconsistent Wi-Fi service emerged as a common concern among guests, potentially impacting the overall experience for those needing reliable internet access.
Parking
The experience of parking at Tierra Viva Tacna presents several practical challenges. While parking is available, it's shared with other facilities such as a cinema and lacks sufficient security, which may raise concerns for some guests. The absence of a direct elevator from the underground garage to the hotel reception means guests need to carry their luggage up the stairs, an inconvenience noted by several reviewers. Additionally, the parking area is not well-signposted and there is no dedicated attendant, adding to the overall discomfort of using the facility. The limited availability of parking spaces can also be an issue, especially during peak times. Overall, while Tierra Viva Tacna provides a parking option, its accessibility and convenience could use significant improvements.
Family
Tierra Viva Tacna offers a mixed experience for families traveling with children. The hotel provides some appealing aspects, such as gaming spaces and certain facilities that children can enjoy, making it an ideal spot for relaxation and a decent choice for a stopover. However, there are some concerns that could detract from a fully family-friendly atmosphere. While the kids' buffet is available, some guests found the staff unfriendly and unaccommodating, especially during breakfast. The environment may not be perfectly suited for a family atmosphere with some noting the hotel felt more like a nightclub than a family retreat. Additionally, improvements could be made in accessibility and staff training to better assist families with young children, particularly during nighttime arrivals. Overall, while there are family-oriented amenities, there are areas in need of enhancement to ensure a more comfortable and welcoming experience for families.
4 Star
Tierra Viva Tacna showcases a good price point for impressive infrastructure, exuding a luxury hotel ambiance. Many guests commend the very good infrastructure and overall comfort, suggesting it could be close to a 5-star rating. The hotel is described as very nice, though somewhat far from central locations. Generally, guests have a positive experience, but a few note room for improvement: the pillows are described as old and uncomfortable and breakfast offerings do not always meet 4-star expectations, particularly when occupancy is low.
Business
Tierra Viva Tacna stands out as a suitable option for business travelers, particularly due to its proximity to Jorge Basadre University, making it an excellent spot for conferences. The hotel offers a very comfortable stay with spacious rooms and comfortable beds that meet the expectations of professionals traveling for work. Breakfast at the hotel is particularly notable, described as perfect, which can add a pleasant start to busy mornings.
Despite some structural and service issues, like the connection from the hall to the parking lot passing through a dark and empty room or limited staff presence on weekdays, the hotel still manages to provide a satisfactory experience. While the hotel is listed with pools, it’s worth noting that the pool is not located on the hotel premises.
Though the location itself might not be the most aesthetically pleasing, it doesn't detract from the overall comfort of the stay. Additionally, some guests have reported disappointing experiences with the restaurant and breakfast buffet, pointing out that the overall value might not fully match the price. However, the professional staff adds to the positive aspects of the stay.
Guests should be aware of possible additional fees for evening visitors, as this is in accordance with the hotel policy. Overall, Tierra Viva Tacna is recommended for business trips and short stopovers, providing a generally comfortable and functional experience for work-related stays.
No, Tierra Viva Tacna doesn't have any pool.
No, a spa isn't available at Tierra Viva Tacna.
No, Tierra Viva Tacna doesn't allow dogs.
Yes, parking facilities are available at Tierra Viva Tacna.