Borj Des Cascades & Spa, situated amidst the stunning Ouzoud Falls, offers an enchanting retreat for nature lovers and those seeking tranquility in the mountains. Its prime location allows guests to enjoy breathtaking views of the waterfalls and valleys, creating a serene and picturesque environment. The hotel's architecture, reminiscent of a clifftop castle, seamlessly blends with its natural surroundings, providing unobstructed vistas from each room and especially from the inviting infinity pools. The rooftop terrace, with its captivating pool area, is a particular highlight, offering a magical setting to unwind and enjoy the scenic beauty.
Guests consistently praise the dedicated and personable staff, whose warm hospitality greatly enhances the overall experience. The staff's friendliness and attention to detail create a welcoming atmosphere, with individuals like Ms. Ameena, Larbi, Samir, Fatima, and Emma receiving special mentions for their exceptional service.
The rooms at Borj Des Cascades & Spa are spacious and well-maintained, featuring comfortable beds that contribute to a restful stay. The cleanliness and condition of the rooms are generally lauded, with the breathtaking waterfall view from private balconies elevating the experience. Though some guests note the absence of specific amenities like hairdryers and occasional maintenance needs in bathrooms, these are overshadowed by the overall room quality and the compelling natural backdrop.
The hotel offers a varied culinary experience, with both local and international cuisine available. Guests appreciate the combination of delicious meals and a picturesque dining ambiance. The breakfast buffet receives praise for its generous offerings, though there are calls for improvement in service timing and selection. Dinner similarly enjoys positive feedback, though the menu could benefit from more diversity and consistency in restaurant availability.
While the spa promises relaxation and skilled treatments, its accessibility has been inconsistent, with closures and limited services occasionally disappointing guests. Despite this, anticipation for a fully operational spa remains high, as it would complement the hotel's tranquil appeal.
Overall, Borj Des Cascades & Spa provides a luxurious yet affordable escape, marked by spectacular views, attentive service, and a harmonious blend of elegance and nature. While certain aspects could be refined to meet five-star expectations, the enchanting setting and memorable experiences leave a lasting impression, making it a highly recommended destination at the Ouzoud Falls.
HOTEL PALACE AL SALAM in Beni Mellal enjoys a prime location, making it convenient for travelers and city explorers alike. It's close to the CTM bus station, the city center and many attractions are accessible on foot or via "petit taxi". The hotel is also on the outskirts, offering serene mountain views while being centrally located for easy exploration.
The breakfast served at the hotel receives mainly positive feedback with guests frequently describing it as great, delicious and excellent. It offers a hearty, typically Moroccan meal served in the café downstairs. Despite minor critiques about simplicity, variety and occasional slow service, the general consensus is satisfaction, deeming it one of the best in the area.
The hotel’s rooms are praised for their spaciousness, cleanliness and comfort. Reviews highlight the large, clean rooms with comfortable beds, equipped with all necessary amenities. Some rooms, especially on the second floor, are notably spacious, while back rooms offer a quiet escape from street noise. Although there are occasional remarks about smaller rooms and street noise, the overall feedback is positive regarding the accommodation.
Cleanliness stands out at Hotel Palace Al Salam with many guests consistently praising the tidy and fresh environment of the hotel. The commitment to hygiene and well-maintained facilities contributes significantly to the pleasant experience of staying at the hotel.
The staff at Hotel Palace Al Salam are frequently highlighted for their exceptional service. The friendly, polite and efficient team, including notable mentions of receptionists Khalid and Kamel, ensure that guests feel welcomed and well-cared for throughout their stay, enhancing the overall positive atmosphere.
The beds receive consistent acclaim for their comfort, providing a good night's sleep. While there are isolated incidents of dissatisfaction, the majority of guests find the beds and quality bedding to be very comfortable with efficient air conditioning as an added comfort.
Overall, HOTEL PALACE AL SALAM in Beni Mellal offers a pleasant stay with its prime location, quality breakfast, comfortable rooms, high cleanliness standards and exceptional staff service.