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Excelsior Palace Hotel

Taormina , Via Toselli 8 (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Excelsior Palace Hotel, situated at the entrance of Taormina, is celebrated for its prime location that offers convenient access to the vibrant heart of the town. Guests appreciate the hotel’s proximity to iconic spots like the Catania Gate and Corso Umberto, allowing easy exploration of nearby restaurants, shops, and attractions. Additionally, the hotel provides stunning vistas of Mount Etna and the bay, contributing to its allure as a serene, strategically positioned retreat. The location is enhanced by a scenic pool area and ample parking options, blending luxury, comfort, and practicality.

The breakfast experience at Excelsior Palace Hotel earns positive remarks for its extensive variety and quality, with guests enjoying a range of both sweet and savory options, along with delightful local specialties. The attentive service further elevates the breakfast offering, making it a satisfying start to the day. Dinner at the on-site restaurant is mostly delightful, featuring traditional dishes, a three-course menu, and stunning views. Special events, like jazz dinner evenings by the pool, create memorable experiences, although there are occasional remarks on food quality and service.

Guests appreciate the hotel’s mix of charm and comfort, with rooms often described as spacious, clean, and comfortable. Although the décor is somewhat dated, the breathtaking views from many rooms, particularly those overlooking Mount Etna and the bay, contribute to a memorable stay. The exceptional cleanliness of both the rooms and hotel surroundings is consistently praised, with the dedication of the cleaning staff being a notable highlight. However, some interiors could benefit from modernization to align with the hotel’s prestigious reputation.

Excelsior Palace Hotel is renowned for its exceptional hospitality, attributed to a dedicated staff who are friendly, professional, and accommodating. The level of personal service, attention to detail, and efficiency enhances the overall experience, with several staff members receiving special praise for going above and beyond to make guests feel valued and welcome.

The pool area is highlighted for its tranquil setting and spectacular views of the ocean and Mount Etna. While some pool furniture is marked as outdated, the overall atmosphere and stunning vistas continue to make the pool a standout feature. The hotel provides diverse parking options, ensuring convenience for guests arriving by car, with valet services and ample public parking contributing to a stress-free experience.

Beds at the hotel are generally viewed as comfortable and conducive to a restful sleep, though some guests note issues with soundproofing and the need for renovation. Despite its luxurious charm and highly praised location, the hotel has faced challenges in maintaining its four-star status, with noted areas needing updates to recapture its former prestige. Nonetheless, the timeless elegance, grand architecture, and exceptional service make Excelsior Palace Hotel a remarkable choice for those seeking a luxurious stay in Taormina.
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Luxury Hotel

This historic hotel in Taormina boasts the largest Mediterranean park in the city and an exclusive Olympic-sized swimming pool. It offers a gourmet restaurant and beautiful grounds bordered by the remains of Greco-Roman walls.

Hotel near Nightlife Spots

Situated on Via Toselli, the hotel is a short walk from Corso Umberto, providing convenient access to nightlife. This location offers a balance between proximity to entertainment and a more relaxed atmosphere. Guests can easily reach the main nightlife areas while enjoying a quieter stay.

Business Hotel

A historic hotel with an elegant meeting room and the capacity to host corporate meetings, congresses, and product launches. They offer rooms of different sizes and atmospheres to meet diverse needs.

4-Star Hotel

This hotel is well-regarded for its luxurious amenities and exceptional service, making it a preferred choice for travelers seeking comfort and elegance. Its commitment to excellence is evident in every aspect.

Hotel with Outdoor Pool

This hotel features a seasonal outdoor pool that provides panoramic views of Mount Etna and the charming hillside village of Castelmola. The pool area is elegantly situated within beautiful gardens and includes a dedicated sunbathing terrace, offering a picturesque setting for relaxation.

Family Friendly Hotel

Dog Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Hotel with Parking

Room Types

Double or Twin Room Featuring free WiFi, this air-conditioned room features a minibar and a flat-screen TV with Sky channels.

Single Room Air-conditioned room with TV.

Superior Double Room This larger double room features a satellite TV, minibar and air conditioning. It offers a view of mount Etna and a partial sea view.

Double or Twin Room with Sea View Providing free toiletries, this twin/double room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned twin/double room provides a flat-screen TV with satellite channels, a minibar, a wardrobe, a safe deposit box as well as sea views.

Deluxe Double or Twin Room with Balcony The twin/double room provides air conditioning and a balcony.

About Excelsior Palace Hotel

License: 19083097A201090, IT083097A1EVEV4NDS

Guest Reviews

8.2

Very Good

Location

Excelsior Palace Hotel boasts a truly remarkable location situated at the entrance of Taormina, offering guests easy access to the vibrant heart of this charming Italian town. Positioned just steps from iconic spots like Catania Gate and the famous pedestrian street Corso Umberto, the hotel provides convenience for those eager to explore the plethora of nearby restaurants, shops, and attractions. The setting is further enhanced by panoramic views of Mount Etna and stunning vistas over the bay, ensuring that guests experience the natural beauty of the region from both their rooms and the hotel’s elegant grounds. These features, combined with the old-world charm and historical architecture of the property, contribute to its appeal as a serene yet strategically positioned retreat in this bustling tourist hotspot. With additional amenities such as a scenic pool area and ample parking, Excelsior Palace Hotel offers a sublime mix of luxury, comfort, and practicality.

Breakfast

The breakfast experience at the Excelsior Palace Hotel is generally praised by guests for its extensive variety and quality. Many reviewers highlight the great selection available, featuring both sweet and savory options that cater to all tastes. Local specialties, such as fresh oranges, add a delightful touch to the comprehensive buffet, which includes cereals, pastries, fruit, cheese, meats, hot dishes, and fresh juices, notably fresh Sicilian blood orange juice. Guests often describe the breakfast as delicious and exceptional, noting the excellent quality and high-standard offerings. The attentive and courteous staff further enhance the breakfast experience, making it a treat for many. Though some remarked on organization issues or the inability to dine outside, the general sentiment leans strongly towards a positive and satisfying breakfast service.

Dinner

Excelsior Palace Hotel offers a mostly delightful dining experience with its on-site restaurant, praised for its exquisite dishes and excellent meal options. Many guests have enjoyed traditional dinners and found the three-course dinner menu particularly delicious and excellent value. The restaurant's stunning view enhances the dining experience, making it a pleasant option for food enthusiasts. Special events like dinner evenings combined with a jazz concert by the pool provide memorable moments for guests. Brunch has also received commendations for its perfection, making it a worthwhile consideration for visitors. While the food is generally very good and the restaurant is deemed wonderful by many, there are instances of disappointment in food quality and service, highlighting areas for potential improvement.

Rooms

Excelsior Palace Hotel offers a mix of charm and comfort, though guests note that the rooms often feel a bit outdated. Most rooms are reported as spacious, clean, and comfortable, with high ceilings and firm beds. Many reviewers highlight the stunning views from the rooms, particularly those overlooking Mount Etna and the bay, which add a breathtaking backdrop to the stay.

While the bathrooms have undergone some recent renovations, maintaining excellent shower pressure in many cases, there are still reports of issues such as slippery bathtubs and leaking seals. Despite some room furnishings appearing dated, the cleanliness is praised across the board. The presence of balconies in many rooms enhances the experience, although some maintenance issues, like broken glass on balconies, have been flagged.

The hotel is noted for its suitability for visiting Taormina, complemented by beautiful gardens and a fantastic pool area. However, guests pointed out that a few rooms, especially single ones, felt smaller than expected, lacking in modern amenities such as larger TVs. Overall, the hotel shines with potential, but a comprehensive refurbishment would elevate its charm further.

Beds

At the Excelsior Palace Hotel, guests generally find the beds to be a highlight of their stay. The majority of reviews praise the comfort and quality of the bedding, with many noting that the beds are both large and exceptionally comfortable. High-quality bedding further enhances the sleeping experience, contributing to a restful night's sleep. While there are a few mentions of some mattresses being less than ideal, the overall sentiment towards the beds remains positive. However, it's worth noting that some guests have pointed out issues with soundproofing and the hotel's need for renovation, which may detract from the overall experience for some.

Cleanliness

The Excelsior Palace Hotel garners high praise for its exceptional cleanliness, a feature that guests consistently appreciate. Rooms in particular receive remarks for being spacious, clean, and comfortable, offering guests a delightful stay with great views to enhance the experience. The hotel's surroundings, including the pool and gardens, contribute to a generally clean environment that stands out in reviews. While the hotel itself is described as clean with top-notch cleaning staff ensuring every corner is well maintained, certain areas could benefit from modernization. Some interiors and furnishings appear outdated, with occasional complaints about worn-out décor and unclean table linens detracting from the overall impression. Despite this, the dedication of the cleaning staff to maintaining cleanliness is consistently acknowledged. While bathrooms can be basic, they are also noted for being very clean, ensuring guests' comfort. Overall, the hotel's commitment to cleanliness remains a highlight, making it a preferred choice for many travelers.

Staff

Excelsior Palace Hotel is renowned for its exceptional hospitality, primarily attributed to its dedicated staff. Across numerous reviews, guests consistently laud the friendly, professional, and accommodating nature of the hotel team. The entire staff is recognized for being attentive, with many guests highlighting their ability to cater to every need with kindness and efficiency. Especially notable is the level of personal service and attention to detail provided, with specific mentions of exemplary service at the breakfast and pool area.

Visitors frequently mention the staff's willingness to assist, from handling luggage to resolving issues even before arrival. The reception team and concierge stand out for their helpfulness and ability to make guests feel welcome. Although there are sporadic remarks about inconsistency in friendliness, the overwhelming sentiment is positive, reflecting a commitment to ensuring a pleasant stay.

Exceptional figures like Fabio receive special praise, reinforcing the narrative of a team that not only supports but goes above and beyond in making guests feel valued. With efficient, knowledgeable, and courteous service, the hotel staff creates an atmosphere that leaves guests with fond memories of their stay at the Excelsior Palace Hotel.

Pool

The Excelsior Palace Hotel offers a truly remarkable pool experience, often highlighted by guests for its breathtaking views and serene setting. Nestled among beautiful gardens, the pool provides a spectacular view of the ocean and Mount Etna, creating an oasis of relaxation and wellness high above the sea. The spacious and well-maintained pool area is praised for its refreshing water, surrounded by lovely shade trees that provide a tranquil ambiance. Although it's not directly attached to the main building, the short walk through the private gardens to reach the pool adds to its charm and sense of privacy. Some reviews mention that the pool furniture appears outdated, and occasional cleanliness issues at the pool's rim have been noted. Nonetheless, the overall atmosphere and stunning vistas make the pool a highlight of any stay, offering guests a splendid spot to unwind and enjoy the natural beauty of the location.

Parking

Excelsior Palace Hotel provides a range of parking options that make it convenient for guests arriving by car. The hotel offers a valet parking service that is highly regarded for its efficiency and convenience, with a fee of 15 euros per night. This service is described as a significant asset and works extremely well for visitors. In addition to the valet service, the hotel is connected to a public parking structure, noted for its ample space and consistent availability, which adds to the convenience for guests. Street parking is also an option around the hotel, with several spots often available in front of the entrance. While initially parking may seem like an issue due to the number of cars at the hotel entrance, the variety of alternatives offered resolves potential concerns. Overall, the parking amenities at the Excelsior Palace Hotel are seen as well-organized and accessible, ensuring a stress-free experience for their guests.

4 Star

Excelsior Palace Hotel, once hailed as a four-star destination, seems to have faced challenges in maintaining its esteemed rating according to guest feedback. Guests have pointed out that the hotel falls short of the expected four-star standards, with particular emphasis on the need for renovation and updates. The bathrooms have been described as inconsistent with the anticipated quality and design for such a rating, detracting from the overall room experience. Furthermore, the breakfast offerings have not met the expectations commonly associated with a four-star establishment, leaving some guests underwhelmed. Overall, the consensus suggests that the hotel's current state more closely aligns with a lower-tiered three-star experience, highlighting the necessity for improvements to recapture its former prestige.

Luxury

Excelsior Palace Hotel offers a blend of luxury and comfort that guests have found quite appealing. The experience is elevated by its grandly classic architecture and stunning views of Mt. Etna and the sea. The hotel exudes old-school charm with its service, maintaining a touch of elegance throughout. Its location is highly praised, positioned perfectly amidst expansive gardens, providing a serene and picturesque setting. Luxurious lounge areas enhance the charm of the hotel, adding to its overall appeal. However, some guests have noted that, despite its luxury status, there is a need for renovation to maintain its stature. Overall, its timeless elegance and prime location make it a remarkable choice for those seeking a luxurious stay.

Yes, Excelsior Palace Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Excelsior Palace Hotel.

Yes, Excelsior Palace Hotel welcomes dogs.

Yes, parking facilities are available at Excelsior Palace Hotel.

No, Excelsior Palace Hotel doesn't have a gym.

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